Warranty - Raypak RSIT30 Installation & Operating Instructions Manual

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Raypak Inc. (Raypak) warrants this indirect water heater to be free from defects in materials and workmanship, under normal use and service, for the appropriate
applicable Warranty periods. At its option, Raypak will repair or replace a malfunctioning indirect water heater in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the appropriate applicable Warranty periods. The replacement indirect water heater must be supplied by
Raypak. The replacement indirect water heater unit, will be warranted only for the unexpired portion of the original unit's appropriate applicable Warranty period.!
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The effective Date of warranty coverage (or the beginning of the applicable Warranty periods) is the date of installation of the water heater if properly
documented. Otherwise, it is the date of manufacture of the water heater plus ninety (90) days.
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The applicable Warranty periods will vary depending on the ownership and/or use (or water heating application) of the unit as follows:
LIFETIME RESIDENTIAL LIMITED WARRANTY COVERAGE – as long as the indirect water heater is installed in a single family dwelling owned by its original
owner/end user, Raypak will furnish a replacement unit (if the tank leaks) provided the unit has not been moved from the original installation site or been
rendered inoperable by an event listed in the Warranty exclusions section of this Limited Warranty. This warranty coverage applies only to the original indirect
water heater purchased and installed at each site. It does not apply to any in-warranty replacement indirect water heater. The owner/end user must be able to
provide proof that he or she purchased the indirect unit in order to qualify for Lifetime Residential Limited Warranty coverage.
10 YEAR RESIDENTIAL LIMITED WARRANTY COVERAGE – if the indirect water heater is installed in a single family dwelling owned by persons other than the
original owner/end user, the applicable Warranty periods are ten (10) years from the effective Date for the tank provided the unit has not been moved from the
original installation site or rendered inoperable by an event listed in the Warranty exclusions section of this Limited Warranty. This warranty coverage applies only
to the original indirect water heater purchased and installed at each site. It does not apply to any in-warranty replacement indirect water heater.
5 YEAR COMMERCIAL LIMITED WARRANTY COVERAGE – if the indirect water heater is installed in a multiple family dwelling or any other type of commercial
business, the applicable Warranty periods are five (5) years from the effective Date for the tank provided the unit has not been moved from the original
installation site or rendered inoperable by an event listed in the Warranty exclusions section of this Limited Warranty. This warranty coverage applies only to the
original indirect water heater purchased and installed at each site. It does not apply to any in-warranty replacement indirect water heater.
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This Limited Warranty will not cover:
a) Service trips to the installation site to teach you how to install, use, or maintain this indirect water heater or to bring the indirect water heater's installation into
compliance with local building codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the indirect water heater in accordance with applicable building codes/ordinances or good
plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and/or maintain the indirect water heater in accordance with the
manufacturer's instructions provided.
d) Performance problems caused by improper sizing of the boiler and/or the indirect water heater.
e) Chloride content >250ppm, maximum water temperature in excess of 90°C/194°F.
f) Problems associated with the chemistry of the water being heated (for example: rotten egg smell or inappropriate use of water softening equipment);
g) Damages, malfunctions, or failures caused by using the indirect water heater to perform functions it was not designed to perform, abuse, accident, fire, flood,
freeze, lightning, acts of God, and the like.
h) Tank failures (leaks) caused by operating the indirect water heater in a corrosive or contaminated atmosphere.
i) Damages, malfunctions, or failures caused by operating the indirect water heater with an empty, or partially empty, tank.
j) Damages, malfunctions, or failures caused by operating the indirect water heater at water temperatures exceeding the maximum setting of the operating, or
high limit, control.
k) Tank failures caused by operating the indirect water heater when it is not supplied with potable water, free to circulate at all times.
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures greater than those shown on the rating label.
m) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device, not authorized by Raypak.
n) Indirect units installed outside the fifty states (and the District of Columbia) of the United States of America and its territories and the Dominion of Canada.
o) Indirect units moved from the original installation location.
p) Indirect water heaters that have had their rating labels altered or removed. An indirect water heater should not be operated if the rating label is removed.
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This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of a leaking indirect water heater or
a defective component part of an indirect water heater. All such expenses are the owner's responsibility. This Limited Warranty does not cover any reinstallation
material costs for pipe, valves, fittings, or any other materials and/or services required to repair or replace a malfunctioning indirect water heater or defective
component part of an indirect water heater. All such expenses are the owner's responsibility. Raypak will pay the transportation costs for an "in-warranty"
replacement indirect water heater, to a convenient delivery point (selected by Raypak) near the place the original indirect water heater was purchased; such as a
local Raypak water heater Distributor. The owner of the indirect water heater will be responsible for any local freight charges, including the cost of returning an
indirect water heater, replaced "in-warranty" to a convenient location (selected by Raypak); such as a local Raypak water heater Distributor. Raypak does not
authorize, recommend, or receive any benefit from any warranty claims processing or similar fees charged by others to process warranty claims for any Raypak
indirect water heater. Raypak will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.
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