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Troubleshooting
TROUBLESHOOTING GUIDE
Before you call a repair person for your oven, check this list
of possible problems and solutions.
Neither the oven's display nor the oven operate.
Properly insert the plug into a grounded outlet.
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If the outlet is controlled by a wall switch, make sure the
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wall switch is turned on.
Remove the plug from the outlet, wait ten seconds, then
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plug it in again.
Reset the circuit breaker or replace any blown fuse.
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Plug another appliance into the outlet; if the other
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appliance doesn't work, have a qualified electrician repair
the outlet.
Plug the oven into a different outlet.
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The oven's display works, but the power won't come on.
Make sure the door is closed securely.
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Check to see if packing material or other material is stuck
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to the door seal.
Check for door damage.
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Press Cancel twice and re-enter all cooking instructions.
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The power goes off before the set time has elapsed.
If there has not been a power outage, remove the plug
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from the outlet, wait ten seconds, then plug it in again. If
there was a power outage, the time indicator will display:
ENTER TIME OF DAY. Reset the clock and any cooking
instructions.
Reset the circuit breaker or replace any blown fuse.
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The food is cooking too slowly.
Make sure the oven is on its own 20 amp circuit line.
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Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the oven to its
own circuit.
You see sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If
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using foil, use only narrow strips and allow at least one
inch between the foil and interior oven walls.
The turntable makes noises or sticks.
Clean the turntable, roller ring and oven floor.
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Make sure the turntable and roller ring are positioned
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correctly.
Using your microwave causes TV or radio interference.
This is similar to the interference caused by other small
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appliances, such as hair dryers. Move your microwave
further away from other appliances, like your TV or radio.
Note:
If the oven is set to cook for more than 25 minutes, it
will automatically adjust itself to 70 percent power
after 25 minutes to avoid overcooking.
CARE AND CLEANING
Follow these instructions to clean and care for your oven.
For best performance and safety, keep the oven clean
●
inside and out-side. Take special care to keep the inner
door panel and the oven front frame free of food or
grease build-up. Never use rough powder or pads. Wipe
the microwave oven inside and out, including the hood
bottom cover, with a soft cloth and a warm (not hot) mild
detergent solution. Then rinse and wipe dry. Use
a chrome cleaner and polish on chrome, metal and
aluminum surfaces. Wipe spatters immediately with a wet
paper towel, especially after cooking chicken or bacon.
Clean your oven weekly or more often, if needed.
Keep the inside of the oven clean. Food particles and
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spilled liquids can stick to the oven walls, causing the
oven to work less efficiently.
Wipe up spills immediately. Use a damp cloth and mild
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soap. Do not use harsh detergents or abrasives.
To help loosen baked on food particles or liquids, heat
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two cups of water (add the juice of one lemon if you
desire to keep the oven fresh) in a four-cup measuring
glass at High power for five minutes or until boiling. Let
stand in the oven for one or two minutes.
Remove the glass tray from the oven when cleaning the
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oven or tray. To prevent the tray from breaking, handle
it carefully and do not put it in water immediately after
cooking. Wash the tray carefully in warm sudsy water or
in the dishwasher.
Clean the outside surface of the oven with soap and a
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damp cloth. Dry with a soft cloth. To prevent damage to
the operating parts of the oven, don't let water seep into
the openings.
Wash the door window with very mild soap and water. Be
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sure to use a soft cloth to avoid scratching.
If steam accumulates inside or outside the oven door,
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wipe with a soft cloth. Steam can accumulate when
operating the oven in high humidity and in no way
indicates microwave leakage.
Never operate the oven without food in it; this can
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damage the magnetron tube or glass tray. You may wish
to leave a cup of water in the oven when it is not in use
to prevent damage if the oven is accidentally turned on.
If you have a problem you cannot solve,
please call our service line:
1-800-843-0304 U.S.A.
1-866-587-2002 CANADA
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