Alert Codes And Troubleshooting - PortionPro Rx PPRX1700 User Manual

6
Troubleshooting

Alert Codes and Troubleshooting

To help you keep your PortionPro Rx running
smoothly, an alert code will display on your LCD
screen and a subtle tone will sound to let you know
of issues that may need attention, such as refilling
the food bin.
See the underside of your PortionPro Rx food bin
lid for the quick reference Troubleshooting Guide as
shown to the right.
Continue reading for more information about each
alert code and the solution steps that should resolve
the cause.
If you need further assistance after trying
the solution steps listed, call 877-VET-PPRx
(877-838-7779) or email support@VetInnovations.
com. You can also visit portionprorx.com.
22
Alert Code Guide
Code Cause
1
Food Bin Empty
2 Power Lost
3
Tag-Feeder
Connection Lost
4 Bowl Full
5
Bowl Door Jam
6 Food Jam
7 Food Belt
System Missing
8 Tag Battery Low
Error codes flash
between these
two screens
Solution
Refill food bin.
Food not delivered during
outage. Feed pet if necessary.
Battery may be dead or
tag may be lost. Check tag.
Clear food from food
gate area.
Clear obstruction and/
or clean bowl door tracks.
Clear jam in food
belt system.
Ensure food belt system
is properly installed.
Replace tag as soon
as possible.