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TROUBLE SHOOTING
Problem
No Light
Remote control not
working
LOUD noise
The tree TILTS
The tree will not
rise to 10FT.
1.3 FOR MORE OPERATING GUIDE
A. Scan below QR code to get set up video for easy reference.
B. Write to email:customerservice@winnersarts.com for help.
C. Call toll-free: 1-844 946 8733 for help.
Operation Hours - Weekdays: 9:00 am - 5:00 pm
D. Visit : http://www.winnerstree.com
Possible Cause
1. No power.
2. Light ON button is not pressed.
3. Light bulb is missing or burn-out in
the chain.
4. Adapter is not connected properly.
1. Battery dead.
2. You might be out of effective range.
1. Oil on tree trunk is dry.
1. The screw is not tightening.
1. Some tree trunk section is jamed.
Solution
1. Check the adapter is plugged to mains.
2. Press light ON button once.
3. Check not missing or burn-out of light
bulb in the tree.
4. Reconnect the adapter and make sure it's
connected properly.
1. Replace the battery on the remote.
2. Ensure the remote is operated within the
range (8 meter).
1. Apply #3 grease on tree trunk by
small brush carefully.
1. Tighten the Screw in the base.
1. Firstly, press DOWN button let tree
down, press UP button make tree rising
after it down to lowest.Third, Press DOWN
button let tree down again.
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