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CommScope S1000C User Manual

CommScope S1000C User Manual

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S1000C

User Guide

Release 1.5
Document Number:
913114
Document Revision:
1.5.01
Date:
August 2016
DRAFT

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  • Page 1: User Guide

    S1000C User Guide Release 1.5 Document Number: 913114 Document Revision: 1.5.01 Date: August 2016 DRAFT...
  • Page 2 Copyright 2016 CommScope, All rights reserved.  THIS DOCUMENT HAS BEEN DEVELOPED BY COMMSCOPE, AND IS INTENDED FOR THE USE OF ITS CUSTOMERS AND CUSTOMER SUPPORT PERSONNEL. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

  • Page 3: Table Of Contents

    Getting Started What’s in the box .......................2-2 Setup at a glance ......................2-3 Setting up your S1000C .....................2-4 When is your S1000C ready to use? ................2-7 4G DATA LEDs ....................2-7 Setting up optional components.................2-9 External GPS antenna setup ................2-9 PC or LAN Router Setup................... 2-11...
  • Page 4 Why does the S1000C need an external GPS antenna? ........5-16 What should I do if the GPS fails to acquire a lock? ........5-16 What happens to the S1000C if there is a power outage or if you lose Internet access? .......................5-16 Can you move the S1000C to another location? ..........5-16...
  • Page 5 Contents S1000C User Guide, Release 1.5...
  • Page 6 List of figures Figure 2-1 Box contents ..................2-2 Figure 2-2 Setup at a glance ................2-3 Figure 2-3 S1000C location in a building ............2-4 Figure 2-4 WAN port connection..............2-5 Figure 2-5 Power supply connection..............2-6 Figure 2-6 External GPS antenna connection ..........2-10 Figure 2-7 PC or LAN router setup..............2-11...
  • Page 7 Customer documentation ..............xi Table 2 Conventions ..................xii Table 1-1 4G DATA LED color key ..............1-2 Table 2-1 4G Data LED states during S1000C boot sequence......2-7 Table 3-1 Basic Settings parameters..............3-5 Table 3-2 Mode, bandwidth and data rate configurations ........3-6 Table 3-3 Multiple SSID List parameters............3-7...
  • Page 8 List of tables viii 913114 1.5.01 August 2016...

  • Page 9: New In This Release

    New in this release The following section lists documentation changes in CommScope S1000C User Guide (913114) for Release 1.5. Revision 1.5.01 • Initial release of document S1000C User Guide, Release 1.5...
  • Page 10 New in this release 913114 1.5.01 August 2016...

  • Page 11: Audience

    Audience This guide is intended for network administrators. Purpose This guide provides the reader with installation and setup instructions for an S1000C device. What you need to know The reader should have a basic understanding of data networks, CDMA, LTE, and general telecommunications practices.

  • Page 12: Conventions

    About this document Table 1. Customer documentation Title Contents Airvana Small Cell Deployment Describes the DMS platform software upgrade Guide (913111) procedures from the previous patch release to the current patch release and the DMS rollback and downgrade procedures from the current patch release to the previous patch release.

  • Page 13: Table 1-1 Table

    Indicates a hypertext link. Other conventions > Indicates graphical user interface (GUI) menu path. For example: Select Edit > Add Network to open the Add Network screen. S1000C User Guide, Release 1.5 xiii...

  • Page 14: Notes, Cautions, And Warnings

    About this document Notes, cautions, and warnings NOTE Notes provide additional information about the subject text. CAUTION Cautions indicate that procedures, if performed incorrectly, can cause equipment damage or data loss. WARNING Warnings indicate that procedures, if performed incorrectly, can harm you. 913114 1.5.01 August 2016...

  • Page 15: Using This Guide

    Chapter 1 Introduction The S1000C 3G+4G Small Cell Device is an indoor small cell intended for use by small to medium size businesses. The device contains an S1000 coupled with the CDMA FAP in a single enclosure. The combination of the S1000 and cFAP allows both data and voice capability in a single offering.

  • Page 16: Table 3-1 Table

    Chapter 1 Introduction WARNING Please read the Safety information on page 6-1 to learn about how to safely use your device. Failure to read and follow the safety information in this user guide may result in serious bodily injury, death, or property damage. NOTE Use the following key when viewing 4G DATA LED tables in this document: Table 1-1.

  • Page 17: Getting Started

    Chapter 2 Getting Started This chapter describes the contents of the S1000C box and setting up your S1000C. • What’s in the box on page 2-2 • Setup at a glance on page 2-3 • Setting up your S1000C on page 2-4 •...

  • Page 18: What's In The Box

    Chapter 2 Getting Started What’s in the box Ensure that the following items are in the box, along with the Quick Start Guide. Figure 2-1. Box contents S1000C 3G+4G Small Cell Device Ethernet Cable External GPS Cable Power Supply 913114 1.5.01...

  • Page 19: Setup At A Glance

    Chapter 2 Getting Started Setup at a glance The following diagram shows a typical S1000C desktop setup. Place the unit on it’s side on a flat surface to expose the bottom of the unit. You will attach cables to the bottom of the unit.

  • Page 20: Setting Up Your S1000C

    Location Disconnect the power from all devices on your network. Place your S1000C in a central location. For best results, place the S1000 in an elevated location, such as the top of a bookshelf or tall cabinet. Place the unit on it’s side to expose the bottom of the unit.
  • Page 21 Chapter 2 Getting Started Connect one end of the yellow Ethernet cable to an available LAN port on your broadband connection device. Connect the other end of the yellow Ethernet cable to your S1000C’s WAN port. Figure 2-4. WAN port connection...
  • Page 22 Chapter 2 Getting Started NOTE Wait a couple of minutes for the broadband device to fully initialize before continuing. Plug the power supply connector into the black power port on your S1000C. Figure 2-5. Power supply connection Power Supply S1000C Stand the unit upright and carefully move all cables so they come out of one long end of the unit.

  • Page 23: When Is Your S1000C Ready To Use

    Chapter 2 Getting Started When is your S1000C ready to use? When you install and power on your S1000C for the first time, it will go through an automated setup sequence. The side of the device marked 'DATA' displays LEDs for 4G LTE data passing through the device.
  • Page 24 Upon completion of hardware tests, all LEDs, except the WAN LED, will turn off until the software loads. This takes 1 to 2 seconds. When the WAN, NET, GPS, LTE, and WIFI LEDs are solid green, your S1000C is ready for data traffic.

  • Page 25: Setting Up Optional Components

    2-11 External GPS antenna setup Use the external GPS antenna if the internal antenna of your S1000C does not gain a signal for GPS lock (indicated by a solid red GPS LED for more than 2 hours, solid green indicates GPS lock).
  • Page 26 Chapter 2 Getting Started This diagram shows the proper placement of the external GPS antenna. Figure 2-6. External GPS antenna connection GPS Port NOTE: Place the external GPS antenna on a flat surface near a closed window. S1000C 2-10 913114 1.5.01 August 2016...

  • Page 27: Pc Or Lan Router Setup

    Chapter 2 Getting Started PC or LAN Router Setup Connect a device that you have, such as a PC or a LAN router, to one of the S1000C's LAN ports. To ensure the best service quality, always connect the LAN router to your S1000C.
  • Page 28 Chapter 2 Getting Started 2-12 913114 1.5.01 August 2016...

  • Page 29: Configuring The S1000C Router

    3-14 Overview Your S1000C contains a built-in router. Usually, you can plug your S1000C into your broadband connection device, such as a cable modem, DSL modem or FIOS (a high- speed, fiber optic broadband Internet service), without performing any additional steps.
  • Page 30 Chapter 3 Configuring the S1000C Router Broadband LED display Symptom Action to take connection device pattern DSL modem with built-in WAN led blinking red Cannot access Internet See FAQs. router If the problem persists, contact Customer Support as described in Getting help.

  • Page 31: Logging In To The S1000C Router

    Chapter 3 Configuring the S1000C Router Logging in to the S1000C router Connect a computer to the S1000C LAN ports. Start the computer. (If it is already running, restart it.) In a web browser, enter the following URL: http://192.168.16.1 NOTE This IP address is the LAN bridge IP address.

  • Page 32: Home Page

    Use the menu bar on the top of the screen and the browser’s Back button to navigate. You must click Save before changing screens or the software does not save changes. In order to use WiFi features of the S1000C, you need to configure WiFi service. Proceed to Configuring WiFi service.

  • Page 33: Configuring Wifi Service

    Basic Settings On the Basic Settings tab, you to enable and configure the two radios available in the S1000C. Radio 1 has a frequency of 5.0 GHz and Radio 2 has a frequency of 2.4 GHz Figure 3-1. Basic Settings page Table 3-1.

  • Page 34: Table 3-5 Table

    Chapter 3 Configuring the S1000C Router Table 3-1. Basic Settings parameters (continued) Parameter Description Channel Bandwidth The following channel bandwidths are supported on Radio 1 and Radio 2: • 20 MHz • 40 MHz • 80 MHz Auto Channel Scan To enable/disable auto channel scan, check/uncheck the box.

  • Page 35: Multiple Ssid Setup

    Chapter 3 Configuring the S1000C Router Multiple SSID Setup The S1000C router supports twelve SSIDs. Eight SSIDs are Private and user configurable; four are Public and configured only by the Operator. Click Multiple SSID Setup. NOTE: Public SSIDs can only be enabled or disabled in the S1000 Router. Public SSIDs are configured from the DMS Device Management Portal under Device Configuration.
  • Page 36 Chapter 3 Configuring the S1000C Router Table 3-3. Multiple SSID List parameters Parameter Description Security Mode Shows the security mode in which the SSID is currently operating By default, the security mode is WPA2-Personal for Private SSIDs. Visibility To enable/disable SSID broadcast, check/uncheck the box for each of the Private SSIDs and click Apply.

  • Page 37: Edit Ssid Details Parameters

    Chapter 3 Configuring the S1000C Router Table 3-4. Edit SSID Details parameters Parameter Description SSID Setup SSID The name of the network to which a device can associate. SSID must be in the range of 1 to 32 characters, and must be unique.

  • Page 38: Ssid Ip Configuration

    Chapter 3 Configuring the S1000C Router Click Save Changes to save your configuration changes. SSID IP configuration  To configure the IP address and subnet for an SSID, navigate to Advanced LAN IP Setup. On this page, you can view the various subnets, including the default IP address range and subnet mask, for every WiFi SSID.

  • Page 39: Advanced Settings

    Chapter 3 Configuring the S1000C Router Table 3-5. LAN IP Setup parameters (continued) Parameter Description Starting IP The starting range of the reserved pool of IP Addresses for this SSID. Ending IP The ending range of the reserved pool of IP Addresses for this SSID.

  • Page 40: Mac Address Filtering

    Chapter 3 Configuring the S1000C Router Table 3-6. Advanced Settings parameters Parameter Description Beacon Interval Specifies the time in which a beacon packet must be broadcast. By default, all the SSIDs will be beaconing at an interval of 100msec. (Range: 50 msec to 3500 msec)

  • Page 41: Mac Address Filtering Parameters

    Chapter 3 Configuring the S1000C Router Figure 3-6. MAC Address Filtering page Table 3-7. MAC Address Filtering parameters Parameter Description Add a MAC Address To add a MAC address in the list, enter a valid MAC address in the text field provided under a SSID and click Add.

  • Page 42: Adding Your Isp User Name And Password

    Adding your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your ISP account user name and password so that the S1000C can connect to the Internet.
  • Page 43 Chapter 3 Configuring the S1000C Router Accept the defaults in other fields on the screen. Click Apply. When the WAN LED is solid green your Internet connection is available. If setting up PPPoE takes more than 15 minutes at startup, the WAN LED will turn solid red.
  • Page 44 Chapter 3 Configuring the S1000C Router 3-16 913114 1.5.01 August 2016...

  • Page 45: Using The S1000C

    4-6 How the S1000C works The S1000C is a small cell base station with a radio unit that is similar to a cell tower radio. The base station uses a low-power antenna to transmit data cellular signals in your small and medium business locations.

  • Page 46: Discovery And Data Exchange

    The S1000C connects to an Operator’s network through a broadband Internet connection. Connection speed The S1000C’s actual transmission speed is only as fast as the maximum broadband connection speed. Internet congestion, the number of users on the provider’s network, and other factors can decrease the actual broadband connection speed. Individual bandwidth needs vary per customer.
  • Page 47 The S1000C WAN port is connected to a switch to the network backhaul. The cFAP board’s WAN port is connected to the S1000 board’s LAN port. The S1000C FAP broadcasts its presence on its LAN port from boot up if CSFB to cFAP is enabled and the PairedRefCellId parameter is configured.

  • Page 48: How Data Goes Over The Internet

    S1000C’s WiFi network and use local services such as data sharing and printing. Access to the Internet for the users of the WiFi network is provided over the S1000C’s WAN port. WiFi performance rates can be affected by the WAN connection speed...

  • Page 49: Using The External Gps Antenna

    Chapter 4 Using the S1000C Using the External GPS Antenna Use the external GPS antenna if the internal antenna of your S1000C does not work (indicated by a solid red GPS LED for more than 2 hours). Connect the external GPS antenna to your device's GPS connection port.

  • Page 50: Maintenance

    Ventilation The S1000C has ventilation slots that work best if you don’t block the flow of air to them. For desk mounted devices, keep the device at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow.

  • Page 51: Troubleshooting

    Chapter 5 Troubleshooting This chapter contains tips and procedures to help you troubleshoot your S1000C. • Troubleshooting installation problems on page 5-1 • Resetting the S1000C on page 5-3 • LED quick reference on page 5-4 • Router connection problems on page 5-7 •...
  • Page 52 Chapter 5 Troubleshooting Wait 4 minutes. Plug your broadband connection device into an electrical outlet. You may want to consult the documentation of your broadband connection device for any special procedures for connecting a device directly to your broadband connection device. If the WAN LED turns solid red after 15 minutes, call Customer Support as described Getting help on page 5-19.

  • Page 53: Resetting The S1000C

    The S1000C has 2 reset buttons on the bottom of the unit. If your S1000C operates properly for an extended period and the WAN LED on the 4G side of the device suddenly starts blinking red, the S1000 may have a problem requiring a reset.

  • Page 54: Led Quick Reference

    Chapter 5 Troubleshooting LED quick reference Each side of the S1000C has a set of LEDs specific to 4G LTE or 3G VOICE. Figure 5-2. S1000C LED layout 913114 1.5.01 August 2016...

  • Page 55: 4G Data Leds

    Solid Red: HW/GPS Time Fix problem Blinking Red: GPS Time Fix not available Solid Green: Ready Solid Red: HW/connection problem Blinking Red: IPSec tunnel error Solid Green: Ready Solid Red: HW/connection problem Blinking Red: Service error S1000C User Guide, Release 1.5...

  • Page 56: 3G Voice Leds

    Chapter 5 Troubleshooting 3G VOICE LEDs Figure 5-3 shows the quick reference for voice LED functions. Figure 5-4. 3G VOICE LEDs quick reference Solid Green: Ready Blinking green: Accessing service Solid amber: Hardware problem Blinking Amber: Service error Off: No service or service disabled Solid Green: Ready Blinking green: Initializing Fast Blinking green: Active call...

  • Page 57: Router Connection Problems

    Chapter 5 Troubleshooting Router connection problems If you cannot connect to the S1000C router, there may be a problem with the router, use the following procedures to diagnose the problem. Test for connectivity If the router is properly installed, the LAN connection is OK, and it is powered ON, test the connection by using the Ping command: •...
  • Page 58 Chapter 5 Troubleshooting Table 5-1. Common connection types (continued) Type Details ISP Data required IPoA (IP over ATM) Normally, the connection is The IP Address allocated to your PC Always on. and related information, such as Network Mask, Gateway IP address, and DNS address.

  • Page 59: Using Leds

    IPSec tunnel is DOWN The IPSec tunnel to the Operator’s core network has or setting up gone down or has not come up since boot-up. (15 minutes or less) S1000C User Guide, Release 1.5...
  • Page 60 Chapter 5 Troubleshooting Table 5-2. 4G DATA LED usage and description (continued) Display Pattern S1000 State Description GPS Time Fix is The current GPS Time Fix is available available GPS Time Fix has not GPS Time Fix has not been achieved since boot-up been achieved or DSP reload (30 minutes or more) -or-...

  • Page 61: Using 4G Data Leds To Diagnose Errors And Faults

    Using 4G DATA LEDs to diagnose Errors and Faults The following table shows some of the general errors and fault conditions that you may encounter with data traffic on the S1000C. Use the table to help diagnose and resolve potential problems with your device setup.
  • Page 62 Chapter 5 Troubleshooting Table 5-3. LED error and fault conditions (continued) WIFI S1000C Error/Fault WAN port is connected; IPSec tunnel is UP; GPS Holdover; LTE and WiFi Service is UP. WAN port is connected; IPSec tunnel is UP; GPS Time Fix is not available;...

  • Page 63: 3G Voice Leds

    If this problem persists, call Customer Support as described in Getting help on page 5-19. The CDMA board is not activated. Call Customer Support as described in Getting help on page 5-19. S1000C User Guide, Release 1.5 5-13...
  • Page 64 Chapter 5 Troubleshooting Table 5-4. 3G VOICE LED display patterns and actions (continued) Display Pattern Action to take Solid green None. GPS is ready. Blinking green GPS is trying to aacquire a lock. Perform the following steps if the GPS LED does not turn solid green within 30 minutes: •...
  • Page 65 Reset your broadband connection device. If the problem with the broadband device persists, contact your Internet service provider (ISP). • Ensure that the S1000C’s router is correctly configured to access the Internet service. See Configuring WiFi service on page 3-5.

  • Page 66: Faqs

    What should I do if the GPS fails to acquire a lock? NOTE For first-time S1000C startup, it could take up to 2 hours for the S1000C to achieve GPS lock. If you have not already connected the external GPS antenna, connect the antenna...

  • Page 67: I Have A Dsl Modem And Cannot Connect To The Internet

    I have a DSL modem and cannot connect to the Internet If you are using a DSL modem and your S1000C cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the device can connect to the Internet.
  • Page 68 Chapter 5 Troubleshooting Enter User name ‘admin’ and Password ‘admin’. Click Log In. In the Advanced tab, click Qos Setup. Verify that the Total Uplink Bandwidth value is large enough to support the value recorded from the uplink test. You will need to consider the rate and priority assigned to the LANTC traffic class.

  • Page 69: Getting Help

    Re-orient or relocate the receiving antennas of other devices. • Increase the separation between the S1000C and other device receivers. • Connect the S1000C into an outlet on a circuit different from that to which the other device receiver is connected. S1000C User Guide, Release 1.5 5-19...
  • Page 70 Chapter 5 Troubleshooting • Consult the dealer or an experienced radio/TV technician for help. 5-20 913114 1.5.01 August 2016...

  • Page 71: Safety Information

    Although your S1000C is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending, or sitting on it. • Do not immerse the S1000C in water or get it wet. If your device does get wet, unplug it immediately until it dries. •...

  • Page 72: Fcc Information

    • Increase the separation between the S1000C and other device receivers. • Connect the S1000C into an outlet on a circuit different from that to which the other device receiver is connected. • Consult the dealer or an experienced radio/TV technician for help.

  • Page 73: S1000C User Guide, Release 1.5

    S1000C User Guide, Release 1.5...

  • Page 74: S1000C User Guide, Release

    DRAFT CommScope 250 Apollo Drive Chelmsford, MA 01824, USA Phone: North America +1 (877) 855-4092 (toll free) International: +1 (978) 250-3100 Fax: +1 (978) 250-3910 S1000C User Guide, Release 1.5 913114 1.5.01 August 2016...

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