Samsung UA55K6500AKXZN E-Manual
  1. Manuals
  2. Brands
  3. Samsung Manuals
  4. LED TV
  5. UA55K6500AKXZN
  6. E-manual
Samsung UA55K6500AKXZN E-Manual

Samsung UA55K6500AKXZN E-Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com/register
Model______________ Serial No.______________

Advertisement

Table of Contents
loading

Related Manuals for Samsung UA55K6500AKXZN

Summary of Contents for Samsung UA55K6500AKXZN

  • Page 1 E-MANUAL Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com/register Model______________ Serial No.______________...

  • Page 2: Table Of Contents

    Troubleshooting wired Internet connectivity issues Troubleshooting wireless Internet connectivity issues Remote Control and Peripherals Connecting Video Devices About the Samsung Smart Remote Connecting with an HDMI cable Connecting with a component cable (Only the models with Controlling the TV with a Keyboard or Gamepad...
  • Page 3 Using a Samsung account Managing the schedule recording list Creating a Samsung account Viewing recorded programmes Signing in to a Samsung account Setting Up a Schedule Viewing Using the GAMES Service Setting up a schedule viewing for a channel Installing and running a game...
  • Page 4 Learning about the remote control (for the visually impaired) Selecting speakers Listening to the TV through Bluetooth devices (for the hearing Listening to the TV with a Samsung audio device impaired) Listening to the TV through Bluetooth devices Configuring advanced system settings...
  • Page 5 Troubleshooting Precautions and Notes Getting Support Before Using the Recording and Timeshift Functions Support through Remote Management Before using the recording and Schedule Recording functions Finding the contact information for service Before using the Timeshift function Requesting service Supported broadcasting audio options Diagnosing the TV operation Read Before Using Apps There Is a Problem with the Picture...

  • Page 6: Connecting To The Internet

    Using Smart Hub Connect Smart Hub for use. Connecting to the Internet Settings Network Open Network Settings Connect the TV to the Internet. You can use a wired or wireless connection. Network Settings Network Type How do you connect to the Internet? Wireless Wired "...
  • Page 7 Using Smart Hub Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen. " The image may differ with the model and geographical area. " For more information, refer to "Smart Hub".

  • Page 8: Editing Channels

    Editing Channels Learn quickly how to change channel numbers or delete channels. Running the Edit Channel function Live TV Channel List Edit Rearranging or deleting channels Live TV Channel List Edit Change Number Delete You can rearrange the order of channels or delete channels. To change the order of a channel, select it and then select Change Number.

  • Page 9: Connecting An Aerial

    Connecting an Aerial Can connect the aerial cable to your TV. " Availability depends on the specific model. Connecting to the Internet Can get access to the Internet through your TV. Connecting Internet network Settings Network Open Network Settings Try Now Connect to an available network.
  • Page 10 Establishing a wired Internet connection " If the LAN cable is connected, accessing the Internet is automatically enabled. " Use a CAT 7 (*STP type) cable for the connection. * Shielded Twist Pair " The TV will not be able to connect to the Internet if the network speed is below 10 Mbps. Establishing a wireless Internet connection Settings Network...

  • Page 11: Checking The Internet Connection Status

    Network Settings Wireless Connection Select your wireless network. Refresh " The image may differ with the model and geographical area. " If the network you want doesn't appear in the list, select Network, and then enter the network's SSID (name) manually. "...

  • Page 12: Connecting To A Network Via A Mobile Dongle

    Connecting to a Network via a Mobile Dongle Make network connection by connecting a mobile dongle to the TV. You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect the mobile dongle to the USB port in the TV.

  • Page 13: Troubleshooting Internet Connectivity Issues

    Troubleshooting Internet Connectivity Issues If the Internet is not accessed, find solutions. Troubleshooting wired Internet connectivity issues Try Now After referencing the following content, troubleshoot the wired Internet connection issue. If the problem persists, contact your Internet Service Provider. No network cable found Make sure that the network cable is plugged in.

  • Page 14: Troubleshooting Wireless Internet Connectivity Issues

    Troubleshooting wireless Internet connectivity issues After referencing the following content, troubleshoot the wireless Internet connection issue. If the problem persists, contact your Internet Service Provider. Wireless network connection failed If a selected wireless router is not found, go to Open Network Settings and select the correct router.

  • Page 15: Connecting Video Devices

    Connecting Video Devices Make proper video connection between your TV and the other external device. Connecting with an HDMI cable Connecting with a component cable (Only the models with COMPONENT IN / AV IN) Connect the component cable to the component input connections of the TV and the component output connectors of the device using component and AV adapters as shown in the image below.

  • Page 16: Connecting With A Composite Cable (Only The Models With Component In / Av In Port)

    Connecting with a composite cable (Only the models with COMPONENT IN / AV IN port) Connect the video and audio cables to the provided adapters after referencing the following figure and then connect the adapters between the COMPONENT/AV IN port on your TV and the OUT port on an external device.

  • Page 17: Audio Input And Output Connections

    Audio Input and Output Connections Make proper audio connection between your TV and an external device. Connecting with an HDMI (ARC) cable Connecting with a digital audio (optical) cable Connecting Bluetooth Devices You can connect the TV or audio devices via Bluetooth communication. For more information, refer to Connection Guide Source Connection...

  • Page 18: Connecting A Computer

    Connecting a Computer Use the TV as a computer monitor or connect the TV to a computer via your network and access the computer's content. Connecting through the HDMI port " When you connect the PC, set the port to PC. For more information about the port settings, refer to "Editing external devices".

  • Page 19: Connecting A Mobile Device

    Connecting a mobile device via Smart View App When you install Smart View App from Google Play Store, Samsung Apps, and App Store, you can play the mobile device's multimedia content on the TV, or control the TV using the mobile device.

  • Page 20: Switching Between External Devices Connected To The Tv

    Switching between external devices connected to the TV Watch TV and the content of an external device by switching. Changing the input signal Source If you select any of the connected external devices from the screen, you can see the screen of the selected device.

  • Page 21: Connection Notes

    Connection Notes! Read this section before connecting an external device to the TV. " The number of connectors and their names and locations may differ with the model. " Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.

  • Page 22: Connection Notes For Audio Devices

    Connection notes for audio devices For better audio quality, it is a good idea to use an AV receiver. ● Connecting a device using an optical cable does not automatically turn off the TV speakers. To turn ● off the TV's speakers, set Sound Output to something other than Speaker.

  • Page 23: About The Samsung Smart Remote

    About the Samsung Smart Remote This function may differ with the model or geographical region.
  • Page 24 Move the button up or down to change the channel. To see the Guide screen, press (Channel) the button. " This function may differ with the model or geographical region. " The images, buttons, and functions of the Samsung Smart Remote may differ with the model.

  • Page 25: Controlling The Tv With A Keyboard Or Gamepad

    Controlling the TV with a Keyboard or Gamepad Connecting a keyboard or gamepad makes it easier to control the TV. Connecting a USB keyboard Plug the keyboard cable into the USB port. Connecting a Bluetooth keyboard and gamepad Settings System Input Device Manager Add Bluetooth Keyboard &...

  • Page 26: Entering Text Using The On-Screen Qwerty Keyboard

    Setting up the keyboard Settings System Input Device Manager, the following functions can be set. Keyboard Language ● Keyboard type ● Input Language Shortcut ● Entering Text using the On-Screen QWERTY Keyboard Use the QWERTY keyboard to enter text on your TV. Using additional functions Select on the QWERTY keyboard screen.

  • Page 27: Smart Hub

    Smart Hub services are for pay services. To use a for paid service, you must have an account with the service provider or a Samsung account. For more information, refer to "Using a Samsung account". " To use this feature, the TV must be connected to the Internet.

  • Page 28: Displaying Home Screen

    Displaying Home Screen In Home Screen, you can easily run the apps that have been used previously or frequently. The apps can also be moved or deleted in the screen. When you press the button on your remote control, you can use the following functions and features. Settings ●...

  • Page 29: Launching Smart Hub Automatically

    " This function is not available on certain models in specific geographical areas. Resetting Smart Hub Settings Support Self Diagnosis Reset Smart Hub You can remove the Samsung accounts saved in the TV and everything linked to them, including apps.

  • Page 30: Using A Samsung Account

    Samsung account. " You can also create a Samsung account at http://content.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website. Creating a Samsung account from the create account screen...

  • Page 31: Signing In To A Samsung Account

    Changing and adding information to a Samsung account Settings System Samsung Account Edit profile " To change the account information, you must be logged in to your Samsung account. Managing payment information saved on the TV Settings System Samsung Account Payment Info "...

  • Page 32: Using The Games Service

    Using the GAMES Service Enjoy games provided with Smart Hub. GAMES GAMES My Games Spotlight All Games Controller Trending " The image may differ with the model and geographical area. You can install or run games. The installed games are stored in Games.

  • Page 33: Installing And Running A Game

    Installing and running a game Installing games Move to the desired game to install and then press the Select button. The detailed information screen appears. Select Install. If the installation is complete, you can directly run it. " You can see the installed games in My Games screen.

  • Page 34: Rating Games

    Removing a game Select My Games Options Delete. Select a game to delete. Select Delete. Then the selected game is deleted. " Through the pop-up menu, you can also delete games in Home Screen. Updating a game Select My Games Options Update.

  • Page 35: Using The Apps Service

    Using the Apps Service Download and run various apps from Smart Hub. Apps APPS My Apps What's New Most Popular Video Life Plus Entertainment " The image may differ with the model and geographical area. You can enjoy a wide range of content including news, sports, weather and games by installing the corresponding apps on your TV.

  • Page 36: Installing And Running An App

    Installing and running an app Installing an app Move to the desired app to install and then press the Select button. The detailed information screen appears. Select Install. If the installation is complete, you can directly run it. " You can view installed apps on the My Apps screen.

  • Page 37: Managing Purchased Or Installed Apps

    Managing purchased or installed apps My Apps screen, move the focus to the desired app and then press and hold the Select button. Also, select My Apps Options to manage installed apps. Adding to Home Screen Select My Apps Options Add to Home.

  • Page 38: Rating Apps

    Locking and unlocking apps Select My Apps Options Lock/Unlock. Select an app to lock or unlock. Select Done. Then the selected game is locked or unlocked. Automatically updating apps The installed apps can be automatically updated. If you do not want automatic update, set My Apps Options Auto Update...

  • Page 39: Using The E-Manual

    Support Open e-Manual You can view the embedded e-Manual containing information about your TV's key features. " Alternatively, you can download a copy of the e-Manual from Samsung's website. " Words in blue (e.g., Picture Mode) indicate a menu item.

  • Page 40: Using The Web Browser

    To connect the TV to a computer, refer to "Connecting a Computer". " Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. " To connect the TV to a mobile device, refer to "Connecting a Mobile Device".

  • Page 41: Playing Media Content

    Playing media content Select a device with media content in Source. Then the media content list in the device appears. Select a media content item from the list. Then the content is played. " For more information about buttons, refer to "Buttons and functions available while playing multimedia content".

  • Page 42: Viewing Digital Broadcast Information At A Glance

    Viewing Digital Broadcast Information at a Glance See overview of each digital channel's programme lineup. Using the guide Live TV Guide Try Now You can see the daily programme schedules for each broadcaster through the Guide, in which the programme information can be seen and you can watch or schedule recording. In the Guide, you can see only the TV programme schedule after the current time.

  • Page 43: Changing The Broadcast Signal

    Changing the broadcast signal Live TV Channel List After pressing the right directional button on your remote control, select Aerial to choose Terrestrial Cable. " This function is not needed if your TV is connected to a cable or satellite box. Checking digital channel signal info and strength Settings Support...

  • Page 44: Managing The Schedule Recording List

    Using the instant and schedule recording options on the programme info window Press the Select button while watching to display the programme info window. When you press and hold the Select button in the programme info window and then select Record, you can record the programme. Use the left or right directional button to select a broadcast scheduled programme.

  • Page 45: Setting Up A Schedule Viewing

    Setting Up a Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. appears next to programmes that have been configured for a Schedule Viewing. " To set up a Schedule Viewing, you must first set the TV's clock ( Settings System Time...

  • Page 46: Using Timeshift

    Using Timeshift Play, pause, or rewind live TV. You can pause and rewind live TV by using Timeshift. Activating this function disables the Broadcasting function. Try Now " To use Timeshift, the USB device must have been connected for recording. "...
  • Page 47 When you display Channel List screen first time, all of scanned channels in All. Also, you can select Edit to display Edit Channel screen. If you press the right directional button on Channel List screen, you can use the following functions: "...

  • Page 48: Editing Channels

    Editing channels Eidt the channels stored on your TV. Live TV Channel List Right directional button Edit Edit Channel screen icons indicate the following: : A favourite channel ● : A locked channel ● Re-registering and deleting a channel Removing registered channels To remove a channel, select it, and then select Delete.

  • Page 49: Editing Registered Channels

    Editing registered channels You can access the following options by selecting Edit: " This option is only available on certain models in specific geographical areas. " The available options may differ with the broadcast signal. Rename channels ● Editing channels number ●...

  • Page 50: Creating A Personal Favourites List

    Creating a Personal Favourites List Designate frequently watched channels as favourite channels. Favourite channels are highlighted in the Edit Channel screens with the symbol. Registering channels as favourites Live TV Channel List Press the right directional button on your remote control. Select Favourites.

  • Page 51: Editing A Favourites List

    Editing a Favourites List Edit a favourites channel list. Live TV Channel List After pressing the right directional button on your remote control, select Favourites Favourites 1 Favourites 5 Edit. Edit Favourites screen appears. Removing registered channels from a favourites list Select channels in favourite list, and then select button.

  • Page 52: Making Sports Programmes More Realistic With Sports Mode

    Making Sports programmes More Realistic with Sports Mode Make sporting events appear and sound more realistic as if you are actually there. Settings Picture Special Viewing Mode Sports Mode Try Now You can use Sports Mode to get optimal picture and sound settings for sports events, making them appear and sound as if you are there.

  • Page 53: Viewing A Game Recorded In Sports Mode

    Viewing a game recorded in sports mode You can view a recorded game saved on a USB storage device. " For more information about the functions, refer to "Buttons and functions available while using sports mode" and "Buttons and functions available while recording a programme or Timeshift". "...

  • Page 54: Tv-Viewing Support Functions

    TV-Viewing Support Functions Use the functions that are supported from digital or analogue channels. Scanning for available channels Settings Broadcasting Auto Tuning Try Now Try Now " This function is not available on certain models in specific geographical areas. " If the TV is connected to a cable or satellite box, you do not need to do this.

  • Page 55: Selecting The Broadcast Audio Language

    Selecting the broadcast audio language Settings Broadcasting Expert Settings Audio Options This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. Selecting a Language Settings Broadcasting Expert Settings...

  • Page 56: Setting The Country (Area)

    Setting the country (area) Settings Broadcasting Expert Settings Country (Area) You can select your country so that the TV can correctly auto-tune the broadcasting channels. Enter your PIN number. Change your area. To change the country for digital channels, select Digital Channel.

  • Page 57: Fine-Tuning The Screen

    Tuning digital channels Settings Broadcasting Expert Settings Manual Tuning Digital Channel Tuning Select Search to scan for digital channels automatically and store the scanned channel list in the " This function is not available on certain models in specific geographical areas. Tuning analogue channels Settings Broadcasting...

  • Page 58: Transferring Channel List

    Transferring channel list Settings Broadcasting Expert Settings Transfer Channel List You can import or export the channel list to a USB storage. You can import or export the channel list to a USB storage. To use this function, the PIN number is required. Import from USB: Imports channel list from a USB storage.

  • Page 59: Adjusting The Picture Quality

    Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Dynamic ● Makes the picture brighter and clearer in bright viewing environments. Standard ●...
  • Page 60 Analogue Clean View ● " This function is available for analogue channels only. Auto Motion Plus ● " When LED Clear Motion is set to On, the screen appears darker than when it is Off. " LED Clear Motion is set to On, at 60Hz video signal, the screen may flicker. "...

  • Page 61: Picture Support Functions

    Picture Support Functions Configure the picture settings for your TV. Viewing a picture-in-picture (PIP) Settings Picture Try Now While viewing video from an external device such as a Blu-ray player on the main screen, you can view a TV broadcast in a picture-in-picture (PIP) window. "...
  • Page 62 [ Do not watch TV in 4:3 mode for an extended period of time. This action may cause black bars to appear and rest for a while at the top, bottom, left, and right sides of the screen. Note that this information is not presented on the Warranty.

  • Page 63: Adjusting The Sound Quality

    Sound Mirroring ● " This function is dependent on the specific model. Wireless Speaker Manager ● " For more information, refer to "Listening to the TV with a Samsung audio device". HDMI Audio Format ● Audio Format ● Audio Delay ●...

  • Page 64: Using The Sound Support Functions

    Expert Settings Wireless Speaker Manager Add TV SoundConnect You can connect Samsung audio device to the TV. They must be paired using the TV's Bluetooth function. For more information on pairing, refer to the Samsung audio device's operating manual. "...

  • Page 65: Listening To The Tv Through Bluetooth Devices

    Listening to the TV audio sound with connection to a Samsung audio device Settings Sound Expert Settings Wireless Speaker Manager Samsung Audio Devices You can hear TV sound by selecting a Samsung audio device. " To use a Samsung audio device, set Sound Output SoundConnect.

  • Page 66: Specifying The Tv's Installation Type

    " This function is not available on certain models in specific geographical areas. " The Multiroom Link function is only available when at least one Samsung Multiroom Link compatible speaker is connected to the TV. " The Multiroom Link function is deactivated when you activate Smart View (Screen Mirroring).

  • Page 67: Setting The Time And Using The Timer

    Setting the Time and Using the Timer Set the current time and use the timer function. Setting the current time Settings System Time Try Now You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.

  • Page 68: Using The Timers

    Setting the clock automatically Settings System Time Clock Time Zone Selects your time zone. " This function is only available when the Clock Mode is set to Auto. " This function is only available in specific geographical areas. Changing the current time Settings System Time...
  • Page 69 Turning on the TV using the on timer Settings System Time On Timer When you set Source to USB, Music Photo options are available. However, there are some requirements, as listed in the below: If the folder that you choose has sub-folders, you can select a sub-folder in the same fashion. ●...

  • Page 70: Using The Screen Burn Protection And Energy Saving Functions

    Using the Screen Burn Protection and Energy Saving Functions Protect the screen from screen burn-in and reduce the TV's energy consumption. Preventing screen burn Settings System Expert Settings Auto Protection Time Still images can leave burned-in after-images if left on the screen for a long period of time. Select a time setting from the list.

  • Page 71: Using Anynet+ (Hdmi-Cec)

    Using Anynet+ (HDMI-CEC) Control the external devices connected via Anynet+ (HDMI-CEC) with the remote control. You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that Anynet+ (HDMI-CEC) can only be set by using the remote control.

  • Page 72: Updating The Tv's Software

    Updating the TV’s Software View your TV's software version and update it if necessary. Settings Support Software Update Try Now Updating the TV’s software to the latest version Settings Support Software Update Update now " This function requires an Internet connection. "...

  • Page 73: Protecting The Tv From Hacking And Malicious Code

    Protecting the TV from Hacking and Malicious Code Protect your TV from hacking attempts and malicious code. Settings System Expert Settings Smart Security You can use Smart Security to protect the TV from hacking and malicious code when connected to the Internet.

  • Page 74: Using Other Functions

    Using Other Functions View other setup functions. Running the accessibility functions Settings System Accessibility Try Now " This function is not available on certain models in specific geographical areas. Audio Description Settings System Accessibility Audio Description You can use the Audio Stream for the Audio Description (AD) which is sent along with the Main audio from the broadcaster.

  • Page 75: Watching Tv Broadcasts With Subtitles

    Watching TV broadcasts with subtitles Settings System Accessibility Subtitle Subtitle to On. Then you can watch the programme with the subtitle displayed. " The actual name may differ with the geographical area. (Subtitle or Caption) " Subtitles may not be displayed by programmes that do not support subtitles. "...

  • Page 76: Adjusting The Menu Transparency

    Selecting the broadcasting subtitle language You can select the default subtitle language. The list of modes may vary depending on the broadcast. Primary Subtitle Language ● Sets the primary subtitle language. Secondary Subtitle Language ● Sets the secondary subtitle language. "...

  • Page 77: Enlarging Font (For The Visually Impaired)

    Enlarging font (for the visually impaired) Settings System Accessibility Enlarge Try Now You can zoom in the font on the screen. To activate this function, set Enlarge to On. Learning about the remote control (for the visually impaired) Settings System Accessibility Learn About your Remote Control Try Now...

  • Page 78: Configuring Advanced System Settings

    You can view the list of event messages generated by the TV. View Notifications appear on the screen when events such as an update release for an app or Samsung Account login/logout occurs. " To delete all notifications, select Delete All.
  • Page 79 Locking/Unlocking the TV Control Button or Control Stick Settings System Expert Settings TV Control Button Lock " The actual name of this function may differ depending on the model. Enabling/Disabling the front indicators Settings System Expert Settings Light Effect " This function is not available on certain models in specific geographical areas.

  • Page 80: Restoring The Tv To The Factory Settings

    Using the TV as a display model (for retail stores) Settings System Expert Settings Use Mode " For all other uses, select Home Use. " With Retail Mode, some functions are disabled, and the TV automatically resets itself after a preset amount of time.

  • Page 81: Enabling/ Disabling Data Service Function (Hbbtv)

    Some channels may not include the HbbTV service. In some countries, HbbTV is disabled by default. In this case, HbbTV can be used by installing the HbbTV widget (the HbbTV Activation Widget) from Samsung APPS. To set the HbbTV automatic start to on or off, access...

  • Page 82: Connecting To A Tv Viewing Card Slot

    Connecting to a TV Viewing Card slot " This function is not available on certain models in specific geographical areas. To connect the CI CARD Adapter, follow these steps: " We recommend attaching the adapter before installing the wall mount, or inserting the “CI or CI+ CARD”. "...
  • Page 83 Using the “CI or CI+ CARD” To watch paid channels, the “CI or CI+ CARD” must be inserted. If you don’t insert the “CI or CI+ CARD”, some channels will display the message “Scrambled Signal”. ● The pairing information containing a telephone number, the “CI or CI+ CARD” ID the Host ID and ●...

  • Page 84: Teletext Feature

    Teletext Feature Learn how to use Teletext and run the functions provided by Teletext Service. " This function is not available on certain models in specific geographical areas. The index page of the Teletext service gives you information on how to use the Service. For Teletext information to be displayed correctly, channel reception must be stable.
  • Page 85 Typical Teletext page Part Contents Selected page number. Broadcasting channel identity. Current page number or search indications. Date and time. Text. Status information. FASTEXT information.

  • Page 86: Getting Support

    Try Now You can use this feature to let Samsung Electronics diagnose your TV when you need assistance with your TV. Set it to On. You will need to read and agree to the service agreement before using this feature.

  • Page 87: Finding The Contact Information For Service

    Contact Samsung Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, the Smart Hub info, and other information you may need to get service support from a Samsung call agent or the Samsung website.

  • Page 88: There Is A Problem With The Picture

    Pb, Pr, and Y jacks are plugged into their proper connectors. If the colours on your Samsung TV are correct but just a little too dark or bright, try adjusting the following settings first.
  • Page 89 The problem Try this! If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions. See if Sleep Timer Settings System Time Sleep Unwanted Powering Timer) has been enabled. The Sleep Timer automatically turns the TV off after a specified period of time.
  • Page 90 " If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Centre for assistance. " If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.

  • Page 91: I Can't Hear The Sound Clearly

    I Can't Hear the Sound Clearly When the TV has difficulties with sound, these steps may help resolve the problem. Testing the sound Settings Support Self Diagnosis Start Sound Test If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.

  • Page 92: There Is A Problem With The Broadcast

    There Is a Problem with the Broadcast When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. The problem Try this! Select Source to confirm that the correct input source has been selected. "Weak or No Signal" displayed in TV mode/ If the TV is not connected to a cable or satellite box, run Auto Tuning...

  • Page 93: The Tv Won't Connect To The Internet

    The TV Won't Connect to the Internet When the TV has difficulties connecting to the Internet, these steps may help resolve the problem. The problem Try this! The TV cannot connect Make sure the TV has a network connection ( Settings Network to your network or apps...

  • Page 94: Anynet+ (Hdmi-Cec) Isn't Working

    Anynet+ (HDMI-CEC) Isn't Working When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. The problem Try this! Confirm that the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. Check if the power cord of the Anynet+ device is properly connected. Check the cable connections of the Anynet+ device.

  • Page 95: I Have Trouble Launching/Using Apps

    Reset Resets all Smart Hub settings to their factory defaults and Settings Resetting Smart deletes all information related to Samsung accounts, linked Support Self Diagnosis service accounts, Smart Hub service agreements, and Smart Reset Smart Hub...

  • Page 96: Other Issues

    Other Issues Use these procedures to resolve other issues that may occur. The problem Try this! Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of The TV is hot.
  • Page 97 The problem Try this! The remote control, and/ The TV ships with protective stickers covering some of the sensors. Make sure all or voice does not work. of the stickers have been removed. Broadcasting is only available when the Source is set to TV.

  • Page 98: Before Using The Recording And Timeshift Functions

    Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. " This function is not available on certain models in specific geographical areas. Before using the recording and Schedule Recording functions To set up a Schedule Recording, you must first set the TV's clock. Set the Clock Settings ●...
  • Page 99 Schedule Recording requires at least 100MB of free space on the USB storage device. Recording will ● stop if the available storage space falls below 50MB while recording is in progress. If the available storage space falls below 500MB while both the Schedule Recording and Timeshift ●...

  • Page 100: Before Using The Timeshift Function

    Before using the Timeshift function A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB ● hard drives are not supported. USB memory sticks or flash drives are not supported. ● The total recording capacity may differ with the amount of available hard drive space and the ●...

  • Page 101: Read Before Using Apps

    Read Before Using Apps Read this information before using Apps. Due to the product characteristics featured on the Samsung Smart Hub, as well as limitations in ● available content, certain features, applications, and services may not be available on all devices or in all territories.

  • Page 102: Read Before Using The Web Browser

    Read Before Using the Web Browser Read this information before using the Web Browser. The Web Browser is not compatible with Java applications. ● ● You cannot download files. If you attempt to download a file, you will receive an error message instead.
  • Page 103 When composing an email or a simple message, certain functions such as the font size and colour ● selection may not be available. There is a limit to the number of bookmarks and the size of the log file that can be saved. ●...

  • Page 104: Read Before Playing Photo, Video, Or Music Files

    Read Before Playing Photo, Video, or Music Files Read this information before playing media content. Limitations on use of Photo, Video, and Music files Try Now The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass ●...

  • Page 105: Supported External Subtitles

    Supported external subtitles Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass Powerdivx .psb SMPTE-TT Text .xml Supported internal subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...

  • Page 106: Supported Image Formats And Resolutions

    Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 15360 x 8640 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 Supported music formats and codecs File extension Format Codec Note *.mp3 MPEG MPEG1 Audio Layer 3 *.m4a *.mpa MPEG4...

  • Page 107: Supported Video Codecs

    Supported video codecs File Frame rate Bitrate Container Video codecs Resolution Audio codecs format (fps) (Mbps) H.264 BP/MP/HP HEVC (H.265 - Main Profile only) *.avi Motion JPEG *.mkv *.asf *.wmv *.mp4 DivX 3.11 / 4 / 5 / 6 *.mov *.3gp Dolby Digital MPEG4 SP/ASP...

  • Page 108: Other Restrictions

    Other restrictions Codecs may not function properly if there is a problem with the content. ● Video content does not play or does not play correctly if there is an error in the content or container. ● Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ●...

  • Page 109: Audio Decoders

    Audio decoders WMA 10 Pro supports up to 5.1 channels. Supports up to the M2 profile. WMA lossless audio is not ● supported. QCELP and AMR NB/WB are not supported. ● Vorbis is supported for up to 5.1 channels. ● Dolby Digital Plus is supported for up to 5.1 channels.

  • Page 110: Read After Installing The Tv

    Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size setting is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change it. Input signal Picture size Component...

  • Page 111: Read Before Setting Up A Wireless Internet Connection

    – Encryption Types: WEP, TKIP, AES – In compliance with the newest Wi-Fi certification specifications, Samsung TVs do not support WEP ● or TKIP security encryption in networks running in the 802.11n mode. If the wireless router supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network ●...

  • Page 112: Read Before Connecting A Computer (Supported Resolutions)

    Read Before Connecting a Computer (Supported Resolutions) Check the supported resolution for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next page. The TV will automatically adjust to the resolution you choose.

  • Page 113: Vesa Dmt

    VESA DMT Horizontal Polarity Resolution Vertical frequency Clock frequency Frequency Display format (horizontal / (Dots x lines) (Hz) (MHz) vertical) (KHz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...

  • Page 114: Supported Resolutions For Video Signals

    Supported Resolutions for Video Signals Check the supported resolution for video signals. CEA-861 Horizontal Polarity Resolution Vertical frequency Clock frequency Frequency Display format (horizontal / (Dots x lines) (Hz) (MHz) vertical) (KHz) 720 (1440) x 480i 60 Hz 15.734 59.940 27.000 - / - 720 (1440) x 576i...

  • Page 115: Read Before Using Bluetooth Devices

    Read this information before using a Bluetooth device. " This function is not available on certain models in specific geographical areas. Restrictions on using Bluetooth The Samsung Bluetooth Speaker is only available for devices supporting SoundConnect. ● You can't use Bluetooth devices,...

  • Page 116: Buttons And Functions

    Buttons and Functions Use convenience features or check available buttons and their descriptions for use while in playing media content. " The available buttons and functions may differ with content. Buttons and functions available while playing multimedia content Press the Select button while playing any video, photo or recorded content. Then the following buttons appear.
  • Page 117 Rotate left Rotate right ● Rotates the photo left or right direction. Zoom ● Zooms the photo in by up to a factor of 4. Fit to Screen ● Fits the photo to the screen. Background Music ● Play the background music while the TV displays photos with the background music. Options ●...

  • Page 118: Buttons And Functions Available While Using Sports Mode

    Buttons and functions available while using sports mode If you press the Select button, the following buttons appear. Zoom ● Pauses the current screen and zooms in any part of the screen by using 4 directional buttons. " This function is not available when you browse the multimedia content saved on a USB storage device or is active.

  • Page 119: Buttons And Functions Available While Recording A Programme Or Timeshift

    Buttons and functions available while recording a programme or Timeshift " The available buttons and functions may differ with the functions. If you press the Select button, the following buttons appear. Recording Time ● Record ● Starts instant recording of the current programme. Timeshift ●...
  • Page 120 Watch Live TV at the same time ● Allows you to watch a current programme in a PIP window while watching a recorded programme. To exit PIP mode, press the button again. However, Watch Live TV at the same time is not available with these TV operations: You are switching the input signal...

  • Page 121: Licence

    The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. Open Source License Notice Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Open Source License Notice is written only English.

Table of Contents