Troubleshooting - Netis DL4422 Quick Installation Manual

4.Troubleshooting

Q
How do I restore my netis Modem Router's configuration to its default settings?
A With the router powered on, use a pin to press and hold the Default button on
the rear panel for 8 to 10 seconds before releasing it. The router will reboot and
all configurations are back to factory default.
Q
What can I do if my Internet cannot be accessed?
A 1) Check to verify the hardware connections are correct.
Please refer to the "Hardware Connection" step.
2) Login to netis Modem Router's web management page and ensure that
you input the correct network parameters.
You'd better contact your ISP to make sure that the VPI/VCI, Connection Type,
Username & Password are correct.
3) If you still cannot access the Internet, please restore your Modem Router
to its factory default settings and try the "Wizard" again.
4) Please feel free to contact netis Technical Support if possible.
Technical Support:
USA/ Canada:
Toll Free: +1 866 71 network (+1 866 716 3896)
E-mail: usa_support@netis-systems.com
Other Regions:
E-mail: support@netis-systems.com
NETIS SYSTEMS CO., LTD.
www.netis-systems.com
MADE IN CHINA
netis Wireless N VDSL2 Modem Router Quick Installation Guide
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