Important Data Protection Information - Dyson Cinetic big ball Operating Manual

Guarantee terms and conditions
Dyson customer care
Thank you for choosing to buy a Dyson appliance.
After registering your 5 year guarantee, your Dyson appliance
will be covered for parts and labour for 5 years from the
date of purchase, subject to the terms of the guarantee. If
you have any queries regarding your Dyson appliance, visit
www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI) for
online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial
number and details of where/when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson Helpline so
we can discuss the available options. If your Dyson appliance is
under guarantee, and the repair is covered, it will be repaired at
no cost.
Please register as a Dyson
appliance owner
To help us ensure you receive prompt and efficient service, please
register as a Dyson appliance owner. There are two ways to do this:
• Online at:
www.dyson.co.uk/register
www.dyson.ie/register
• Telephone the Dyson Helpline.
This will confirm ownership of your Dyson appliance in the event of
an insurance loss, and enable us to contact you if necessary.
Limited 5 year guarantee
Terms and conditions of the Dyson 5 year limited guarantee
What is covered
• The repair or replacement of your Dyson machine (at Dyson's
discretion) if it is found to be defective due to faulty materials,
workmanship or function within 5 years of purchase or delivery
(if any part is no longer available or out of manufacture Dyson will
replace it with a functional replacement part).
• Where this machine is sold outside of the EU, this warranty will only
be valid if the appliance is used in the country in which it was sold.
• Where this machine is sold within the EU, this warranty will only be
valid (i) if the appliance is used in the country in which it was sold
or (ii) if the appliance is used in Austria, Belgium, France, Germany,
Ireland, Italy, Netherlands, Spain or the United Kingdom and the
same model as this appliance is sold at the same voltage rating in
the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
• Accidental damage, faults caused by negligent use or care, misuse,
neglect, carelessness or operation or handling of the appliance
which is not in accordance with the Dyson Operating Manual.
• Use of the appliance for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories which are not genuine
Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details
of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson helpline.
Summary of cover
• The guarantee becomes effective at the date of purchase (or the
date of delivery if this is later).
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out will be
chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property
of Dyson.
• The repair or replacement of your Dyson appliance under
guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not
affect your statutory rights as a consumer.
Important data
protection information
When registering your Dyson product:
• You will need to provide us with basic contact information to
register your product and enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether
you would like to receive communications from us. If you opt-in to
communications from Dyson, we will send you details of special
offers and news of our latest innovations. We never sell your
information to third parties and only use information that you share
with us as defined by our privacy policies which are available on
our website: privacy.dyson.com
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