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www.august.com/support. August may attempt to troubleshoot a warranty-related problem prior to issuing a RMA
number. August may ask for additional information upon request. Issued RMA numbers remain valid for thirty
days from issuance. Once an RMA number is obtained, your Device must be shipped freight prepaid; together
with proof of purchase and all accessories. either its original packaging or packaging affording an equal degree
of protection, to the August authorized distribution facility identified by the CSR. Failure to return any of the
accessories may result in a delay and/or result in a credit to August or an invoice for the missing accessories.
In performing warranty service, August may furnish replacement parts on an exchange basis and replaced parts
will become the property of August. Replacement parts provided by August shall be new or refurbished and of
comparable quality, and may be a different part that contains compatible features and functions. You will reimburse
August for the inspection, testing and repair of returned equipment determined by August not to be defective
or which falls under one of the warranty exclusions described below (as well as pay all shipping and handling
charges). In all cases, August's determination as to whether or not the equipment is defective and covered by
warranty will be final. Any replacement equipment will be warranted hereunder for a period of one (1) year from
shipment. August reserves the right to change the method by which August may provide warranty service to you,
and your Device's eligibility to receive a particular method of service.
4. Scope of and Limitation of Warranty.
The warranty on this Device is limited to the repair or replacement of defective Devices as described in the Limited
Warranty section above. This warranty does not cover customer training and education, installation, set up or
adjustment, signal or reception problems. The August Smart Lock is not an ANSI or BHMA certified door lock and
must be correctly installed and used with a certified door lock that is operating in good condition. You assume all
risk associated with the suitability, installation and performance of the door lock and other third party components,
hardware, software and services that you select.
This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such
as internet or power outages, wars, riots, terrorism, labor disputes, earthquakes. floods or other events of "force
majeure," accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Device;
(ii) caused by any third party product, service or system, use of the Device for purposes other than for which the
Device was designed or intended, or use in improper temperature, humidity or other environmental conditions,
or use of the Device in violation of written instructions provided by August (which may be provided at the time
of purchase or on its website at www.august.com/support). This warranty does not cover defects due to normal
wear and tear or aging. This warranty does not cover damage due to improper repair, operation or maintenance or
connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a
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