Troubleshooting; Led Diagnostics; Button Sequences; Restoring To Previous Firmware Version - Control C4-Z2IO Installation Manual

• Contact Internal Status: (Read only) Shows the status of
the static connection for the internal contact.
• Contact 1-4 Status: (Read only) Represents the status of
the wired contacts if IO Option 1, 3, 4, or 5 is selected.
Relay properties
• Relay 1 Power Up State and Relay 2 Power Up State:
(Read only) Represents the status of the relays if IO
Option 1, 3, 4, or 5 is selected. The options are Restore
Last State, Set To OPEN, and Set To CLOSED. The default
is Restore Last State.
• Relay 1 Status and Relay 2 Status: (Read only) Represents
the status of the relays if IO Option 1, 3, 4, or 5 is selected.
Actions tab
Buttons located on the Actions tab allow you to view
version and diagnostic information and force relay actions.
(Relay actions will always be shown, regardless of the IO
configuration.)
• Version Information: This action button will display the
versions of the driver's Base Template and Template, as
well as the Boot Loader to the Lua Output window of the
Lua tab. The Log Mode property does not have to be set
to Print to display this information to the window.
• Diagnostic Information: This action button will display the
following information to the Lua Output window of the
Lua tab (the Log Mode property does not have to be set
to Print to display this information to the window): device
ZigBee MAC address, ZigBee mesh PAN id, Template
Version, Base Template Version, Boot Loader Version,
ZigBee Node ID.
• Relay 1 Close and Relay 2 Close: These action buttons will
trigger the corresponding relay to close.
• Relay 1 Open and Relay 2 Open: These action buttons will
trigger the corresponding relay to open.

Troubleshooting

If the device is not working:
• Reboot the device by disconnecting power, then re-
connecting power.
• Check for proper wiring. See the "Wiring Configuration"
diagrams.
• Review the log in the driver's Lua tab.
• Restore factory defaults (13 button presses).
Note: Un-identifying a device off the ZigBee mesh will cause it to
do a factory reset. A factory reset reverts all relays to the open
state, and the settings for Power Up State will revert to Restore
Last State. The settings are preserved, however, after a power
cycle or reboot.
6

LED diagnostics

The indicated statuses appear during device identification and
when the ID button is pressed once.
LED Description
Offline/Waiting for Director
[Green] On
Scanning
[Yellow] Slow flashing
Join success
[Blue] On
Join success signal strength=good
[Green] Fast flashing
Join success signal strength=adequate
[Yellow] Fast flashing
Join success signal strength=risk/low
[Red] Fast flashing
Join failed (then returns to offline)
[Red] Medium flashing
Signal strength=good (from Network Tools)
[Green] Slow flashing
Signal strength=adequate (from Network Tools)
[Yellow] Slow flashing
Signal strength=risk/low (from Network Tools)
[Red] Slow flashing

Button sequences

Functions
Identify
Reboot/Reset
Reset application defaults
Leave mesh, restore factory defaults
Signal strength flash LEDs

Restoring to previous firmware version

1 Power off the device (disconnect power).
2 While holding down the ID button, reconnect power, and
continue to press the ID button until the LED changes from
red to white (about five seconds).
3 Release the button. The device will reboot to its previous
firmware version in about one minute.
# of button presses
4
15
9
13
1