Cisco Catalyst 2960-8TC Getting Started Manual page 21

Duration of Hardware Warranty
A Cisco product hardware warranty is supported for as long as the original end user continues to own or
use the product, provided that the fan and power supply warranty is limited to five (5) years. In the event
of a discontinuance of product manufacture, the Cisco warranty support is limited to five (5) years from
the announcement of the discontinuance.
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of the Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the product directly
from Cisco, contact your Cisco Sales and Service Representative.
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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