Do you have a question about the Room Manager and is the answer not in the manual?
Questions and answers
Lisa
March 4, 2025
We are seeing Internal Server Error: Something went wrong message on all of our panels today when we try to book a room using the panel. Booking the room via our 365 calanders is working fine
1 comments:
Mr. Anderson
May 14, 2025
The Internal Server Error on EVOKO Room Manager panels when trying to book a room could be caused by incorrect settings in the EVOKO Configurator, such as misconfigured resource permissions, failure to assign correct user roles, or integration issues with Microsoft Exchange, Office 365, or Google Calendar. It could also be due to server communication problems if the system is not properly connecting with the calendar platform.
8.3.1 Exporting Process 9 Upgrade your Evoko Room Manager In order to upgrade the software, follow these instructions: 9.2 Exit Application 10 Add a New Evoko Room Manager to an Old Installation 11 Evoko Room Manager Functionality 11.1 Users 11.2 Feature list – Evoko Room Manager 11.3 Microsoft Outlook...
The Evoko Room Manager communicates with the MS Exchange Server in a way similar to MS Outlook. If you currently book conference rooms via MS Exchange, you may have to make a few minor adjustments. Otherwise, this guide will take you through the procedure of setting up Users in MS Exchange.
You book meetings just as you have always done in MS Outlook. The Evoko Room Manager also makes it possible to create and manage bookings directly on the touch-sensitive screen.
System Architecture Overview What follows is a diagram showing the three main components in the system: 1 MS Outlook. 2 MS Exchange Server. 3 Evoko Room Manager unit. The users book their meeting The MS Exchange Server The Evoko Room Manager...
If you are not sure if your environment is supported or not, you can download the Evoko Configurator software and go through all the tests. If you are able to configure and pass the Evoko Configurator tests the Evoko Room Manager should work in your environment, provided that you are doing the test from the same network that will be used by the Evoko Room Manager.
N.B.! You need to have one user or resource account in your MS Exchange server for every Evoko Room Manager that you will use. Please make sure that this is done before you continue. If you already have a set of accounts available for booking, please read these instructions anyway to see if you need to make any adjustment to make your current room accounts compatible with the Evoko Room Manager.
Ver 5.0 – 2011-09-30 6.3 Create standard user account The procedure for creating a room user is identical to creating a normal user in MS Exchange. 6.4 Configure user in MS Outlook After setting up the account that will correspond to the room in MS Exchange, the room user will need to be configured in MS Outlook in order to automatically accept/decline meetings.
Ver 5.0 – 2011-09-30 Step 2: Go to the first tab, “Preferences”, and click on the “Calendar Options” button. Step 3: Click on “Resource Scheduling”.
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Ver 5.0 – 2011-09-30 Step 4: Check the box labeled “Automatically accept meeting requests and process cancellations”. Step 5: Check the box labeled “Automatically decline conflicting meeting requests”. N.B.! It is possible to prevent users from booking recurring meetings. To do so, check the box labeled “Automatically decline recurring meeting requests”.
Ver 5.0 – 2011-09-30 6.5 Test Test the account to make sure it is working properly. It is recommended that you log in as a normal user and try to book meetings under the newly created user. The following cases should be tested to make sure your settings are correct. Please check our online video on how properly to book rooms in MS Outlook before you start testing.
• Finish once the installation is complete and then run the application. N.B.! Please make sure that your Evoko Room Manager is not in “sleep mode” when configuring it with the settings from the Evoko Configurator. The Evoko Room Manager does not synchronize with MS Exchange server during sleep hours and this could interfere with application settings, such as time and time zone settings.
Configure settings in the Evoko Configurator The Evoko Room Manager application needs to be configured with some basic information in order to be able to connect to the MS Exchange server on your network. This is done via the Evoko Configurator.
Ver 5.0 – 2011-09-30 8.2 Using The Evoko configurator from a new installation The basic configuration needed in order to make Evoko Room Manager work has to be entered into the Evoko Configurator and then exported to the Evoko Room Manager.
Ver 5.0 – 2011-09-30 8.2.2 Connectivity settings There are two ways to put server settings. 1 Use Autodiscover if possible 2 Enter the server address manually To use Autodiscover, just click on “Use Autodiscover to find your MS Exchange server”, enter the email address and password of the room admin on the server and then click on “Get settings”...
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Doing this should open Outlook Web Access («/exchange or /owa») may have to be added to the value in order for this test to be run. Test connection: By pressing this button the Evoko Configurator will try to create a connection with the Exchange server using the configuration provided.
We recommend you set this time a few hours wider than regular office hours i.e. wake up at 06:00 and sleep at 22:00 to ensure that the Evoko Room Manager is light up when an early or late meeting starts.
Ver 5.0 – 2011-09-30 8.2.4 Dashboard screen Dashboard gives a quick look of all the rooms in the Evoko Configurator. These rooms will be available to use in the Evoko Room Manager. There are two ways of adding rooms in dashboard.
8.2.5 Quick room Room name: Enter the name that you want the Evoko Room Manager to display on the start screen. This name can be “Conference Room floor 1” or anything else. The maximum length of this field is 23 characters.
Room name screen: Enter the name that you want the Evoko Room Manager to display on the start screen. This name can be “Conference Room floor 1” or anything else. The maximum length of this field is 23 characters.
To export the settings, click on the “Export to USB” tab in the Evoko Configurator and follow the instructions. All the files required for an upgrade of the Evoko Room Manager are put in the Evoko Room Manager folder on the USB-stick.
Ver 5.0 – 2011-09-30 8.3.1 Exporting process Fill the connection settings, System properties and Dashboard. In the Dashboard screen select Finish and Export or directly select export to USB tab select Export to USB button. Export...
Upgrade your Evoko Room Manager At this point, it is possible to upgrade the Evoko Room Manager software. Alternatively, you can do it on a subsequent occasion by logging in to the administrator menu. Visit www.evoko.se/support to see if there is a more recent version of the software.
Add a new Evoko Room Manager to an old Installation After adding a new Evoko Room Manager to an old installation and in order to ensure full functionality of the “find free room” feature between all Evoko Room Managers running in the same office or location, you need to update the settings on your old installation.
• Find Free Room – find another unoccupied room when you need more meeting time and the next slot in your present room is already booked. The other room is then booked via the Evoko Room Manager touch screen or via MS Outlook.
11.4 Book a meeting room in MS Outlook When booking a room, it needs to be invited as a «Resource» from your Microsoft Office Outlook client. If you are unfamiliar with booking meeting rooms in Outlook, please check out the interactive end user guide at www.evoko.se/userguide...
3 If needed, it is possible to reboot the Evoko Room Manager. Press this button to do a soft reboot. This might take up to 30 seconds. Please do not touch the unit while this reboot is in progress. We recommend doing a reboot of the Evoko Room Manager after changing any report, facility or setting in the Evoko Room Manager.
Evoko Room Manager specialist. 6 If needed, it is possible to reboot the Evoko Room Manager. Press this button to do a soft reboot. This might take up to 30 seconds. Please do not touch the unit while this reboot is in progress. We recommend doing a reboot of the Evoko Room Manager after changing any report, facility or setting in the Evoko Room Manager.
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Do you have a question about the Room Manager and is the answer not in the manual?
Questions and answers
We are seeing Internal Server Error: Something went wrong message on all of our panels today when we try to book a room using the panel. Booking the room via our 365 calanders is working fine
The Internal Server Error on EVOKO Room Manager panels when trying to book a room could be caused by incorrect settings in the EVOKO Configurator, such as misconfigured resource permissions, failure to assign correct user roles, or integration issues with Microsoft Exchange, Office 365, or Google Calendar. It could also be due to server communication problems if the system is not properly connecting with the calendar platform.
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