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Features
212
The indicator lamp in one or more of the
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following buttons continues to light up red
after the system self-diagnosis:
SOS button
-
F Roadside Assistance call button
-
ï MB Info call button
-
After the system self-diagnosis, the
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erative
Service Not Activated
or
message appears in the multifunction dis-
play.
If a malfunction is indicated as outlined
above, the system may not operate as expec-
ted. In the event of an emergency, help will
have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
USA: Mercedes-Benz Customer Assistance
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Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
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1-888-923-8367
Emergency call
Important safety notes
G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
you see smoke inside or outside of the vehi-
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cle, e.g. if there is a fire after an accident
the vehicle is on a dangerous section of
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road
the vehicle is not visible or cannot easily be
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seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
You must have a license agreement to acti-
vate the mbrace service. Make sure that your
system is activated and operational. To reg-
ister, press the ï MB Info call button. If
any of the steps mentioned are not carried
out, the system may not be activated.
If you have questions about the activation,
Inop
contact one of the following telephone hot-
lines:
USA: Mercedes-Benz Customer Assistance
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Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
Canada: Customer Service at
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1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
You cannot end an automatically trig-
i
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call
The audio output is muted.
Once the connection has been made, the
Call Connected
multifunction display.
All important information on the emergency is
transmitted, for example:
current location of the vehicle (as deter-
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mined by the GPS system)
vehicle identification number
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information on the severity of the accident
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Shortly after the emergency call has been ini-
tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
If the vehicle occupants respond, the
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Mercedes-Benz Customer Assistance Cen-
message.
message appears in the
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