Alcatel IDOL 4S User Manual
Alcatel IDOL 4S User Manual

Alcatel IDOL 4S User Manual

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Summary of Contents for Alcatel IDOL 4S

  • Page 2 For more information on using this phone or for frequently asked questions, please visit www.alcatelonetouch.us.
  • Page 3 Obtaining warranty hotlines and repair centres information through service http://www.alcatel-mobile.com/global-en/ support/repairResult Go to Using other alcatel apps http://www.alcatel-mobile.com/global-en/apps/ appsList Use your phone like a PC to get incredible Continuum productivity that fits in your pocket. Connect a monitor, keyboard and mouse or use your phone screen as your virtual trackpad and keyboard.
  • Page 4: Table Of Contents

    Table of Contents Safety and use ����������������������������������������������������������������������������������������� 5 Radio waves ��������������������������������������������������������������������������������������������� 9 Licences ���������������������������������������������������������������������������������������������������12 General information �����������������������������������������������������������������������������13 Your mobile ����������������������������������������������������������������������������������� 15 Keys and connectors .................15 Getting started ...................18 Start screen ..................19 Applications (Apps) list ..............25 Reset protection .................26 Text input ��������������������������������������������������������������������������������������� 28 Using the onscreen keyboard ............28 Text messaging ...................29 Phone call, Call log and Contacts ��������������������������������������������...
  • Page 5 Alarms & Clock .................48 Calculator .....................50 Getting connected ����������������������������������������������������������������������� 51 Connecting to the Internet..............51 Microsoft Edge ................52 Connecting to Bluetooth devices ..........54 ® Connecting to a computer...............55 Sharing your phone's mobile data connection ......55 Connecting to virtual private networks ........56 Store ������������������������������������������������������������������������������������������������...
  • Page 6 10.3 Office ....................70 10.4 Other applications ................70 11 Settings ������������������������������������������������������������������������������������������ 71 11.1 System ....................71 11.2 Devices ....................74 11.3 Network & wireless ................75 11.4 Personalisation ...................76 11.5 Accounts ....................77 11.6 Time & language ................78 11.7 Ease of Access ..................79 11.8 Privacy ....................80 11.9 Update &...
  • Page 7: Safety And Use

    PROTECT YOUR HEARING To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. Safety and use ����������������������������������� We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.
  • Page 8 Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere. When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or an insulin pump, etc..
  • Page 9 Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
  • Page 10 • BATTERY: Following air regulation, the battery of your product is not charged. Please charge it first. For a non-unibody device: Observe the following precautions: - Do not attempt to open the battery (due to the risk of toxic fumes and burns); - Do not puncture, disassemble, or cause a short circuit in a battery;...
  • Page 11: Radio Waves

    This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life: - Municipal waste disposal centres with specific bins for these items of equipment; - Collection bins at points of sale. They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
  • Page 12 For more information, you can go to www.alcatel-mobile.com. Additional information about electromagnetic fields and public health are available on the following site: http:/ /www.who.int/peh-emf.
  • Page 13 As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the phone will be compliant with the guidelines when used with a headset or USB data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 5 mm away from the body.
  • Page 14: Licences

    Other trademarks and trade names are those of their respective owners. Alcatel 6077X Bluetooth Declaration ID D030427 The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance. This equipment may be operated in all European countries. The 5150-5350 MHz band is restricted to indoor use only.
  • Page 15: General Information

    WIFI: 2.4GHz band <=18dBm 5GHz band <=17.5dBm Bluetooth: <=9dBm Hereby, TCL Communication Ltd. declares that the radio equipment type Alcatel 6077X is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http:/ /www.alcatel-mobile.com/EU_doc.
  • Page 16 Protection against theft Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your phone by entering *#06# and keep it in a safe place.
  • Page 17: Your Mobile

    Your mobile ��������������������������������� 1�1 Keys and connectors Headset connector Front Power key camera Nano SIM/ Flash Memory card slot Touch screen Type C USB Connector...
  • Page 18 Back Camera Flash Volume up/down Finger print Scanner Camera Key • Press the key to enter Camera app. • In camera mode, press the key to take picture.
  • Page 19 Back button • Touch to go back to the previous screen, or close a dialog box, options menu, the notification panel, etc. Windows button • From any application or screen, touch to return to the Start screen. • Press and hold to enter one-handed use. Search button • Touch to view recommended information and options or enter text in "Ask me anything"...
  • Page 20: Getting Started

    1�2 Getting started 1�2�1 Setting up Inserting or removing the SIM/microSD card You must insert your SIM card to make phone calls. Your phone only supports nano-SIM cards. Do not attempt to insert other SIM types like mini and micro cards; otherwise this may cause damage to your phone.
  • Page 21: Start Screen

    1�2�3 Powering off your phone Hold down the Power key, Lock/Start screen will prompt to slide screen down to power off. Slide screen down and phone will power off. 1�3 Start screen You can move all of the items (applications, shortcuts, folders and widgets) you use most frequently to your Start screen for quick access.
  • Page 22 1�3�1 Using the touchscreen Touch To access an application, touch it with your finger. Long press To enter the available options for an item, long press the item. For example, select a contact in Contacts, long press this contact, an option list will appear.
  • Page 23 The phone also supports one finger zooming in Camera and Gallery. Double touch the screen to zoom in/out. Rotate Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better screen view. 1�3�2 Status bar From the status bar, you can view both phone status (on the right side) and notification information (on the left side).
  • Page 24 Touch to switch to the Settings shortcut panel. You can enable or disable functions or change modes by touching the icons. 1�3�3 Navigation bar The phone provides a Search function which can be used to locate information within applications, the phone or the web.
  • Page 25 Back button • Touch to go back to the previous screen, or to close a dialog box, options menu, the notification panel, etc. • Press and hold to view all open applications. Windows button • From any application or screen, touch to return to the Start screen.
  • Page 26 To unlock phone screen Press the Power key once to light up the screen, enter Fingerprint or PIN to unlock the screen. If no Fingerprint or PIN lock screen is set up, slide default lock screen up to unlock the screen. 1�3�5 Personalising your Home screen Scroll to bottom of Start screen, then touch All apps or slide screen left from the Start screen to access the Applications (Apps) list.
  • Page 27: Applications (Apps) List

    Reposition Touch and hold the app shortcut icon to be repositioned to activate the Move mode, drag the app shortcut icon to the desired position and release, then touch app icon once or a blank space to set in place. You can also touch the bottom right icon to adjust the app icon size.
  • Page 28: Reset Protection

    Accessing applications (apps) list To access the applications list, touch All apps at bottom of Start screen or slide Start screen to the left for quick access. To download new applications touch the Store icon on Start screen or applications list and search for preferred applications by name, subject or category.
  • Page 29 • Sign-in options page will be displayed next, Set up Fingerprint or Add PIN to complete Device encryption. To deactivate Note: Ensure to deactivate this option before you return or exchange your phone or before factory reset to avoid fingerprint or PIN from being required to access phone.
  • Page 30: Text Input

    Text input ������������������������������������ 2�1 Using the onscreen keyboard Onscreen keyboard settings > Time & language > Keyboard, select the keyboard you Touch want or add new keyboards you want to set up and a series of settings will become available for your selection. Adjust the onscreen keyboard orientation Turn the phone sideways or upright to adjust the Onscreen Keyboard orientation.
  • Page 31: Text Messaging

    2�1�1 Keyboard Enter text or numbers. Switch between "abc/Abc" mode; Long press to switch Long press to select to "abc/ABC" mode. symbols. Switch between symbol and numeric keyboard. Touch to enter emoticons 2�2 Text messaging Use the text messaging feature to send and receive text (SMS) and multimedia (MMS) messages.
  • Page 32 Creating a text message In message screen, touch the new message icon to create a new text/multimedia message. When in new message screen, touch To line and insert contact name or phone number. You can also touch to insert contact from People contacts list.
  • Page 33: Phone Call, Call Log And Contacts

    Phone call, Call log and Contacts �������������������������������������� 3�1 Phone �������������������������������������������������������������������� 3�1�1 Making a call To make a call, touch Touch to view phone Touch to number and send call back message to the previewed number Slide to access the Call history, Speed dial and Dial pad Touch to access Settings...
  • Page 34 Touch to delete entered number(s). Display suggested numbers Long press to access voicemail To make a phone call, choose from the following options: enter the desired number directly into dial pad, then touch , or directly touch the contact to place a call. If you make an error when inputting a phone number, you can delete the incorrect digit(s) by touching To hang up a call, touch...
  • Page 35 3�1�2 Answering or rejecting a call When you receive a call: • Touch the icon to answe; • Touch the icon to ignore; • Touch the icon to reject the call by sending a preset message. To mute the ringtone volume of an incoming call, press the Volume up/down key.
  • Page 36 Touch to end the current call. Touch to hold the current call. Touch this icon again to retrieve the call. Touch to add a call. Touch to connect to Bluetooth. Touch to make video call. Touch to mute the current call. Touch this icon again to unmute the call.
  • Page 37 • Place a call to the first participant of the conference call. • Once first participant has answered, touch Add call • Then enter second participant phone number and touch Call select saved phone number. Once second participant has answered, touch Merge calls to start the conference call.
  • Page 38: People

    Text reply Toggle the switch to reply to a call with text message when you can't talk. Dialling Toggle the switch to enable international assist, which will help automatically correct some common mistakes while dialling internationally or dialing while abroad. 3�2 People �������������������������������������������������������������������...
  • Page 39 Touch to search in Contacts Touch name to open Quick Touch to activate Contact delete mode and panel select contact(s) to be deleted Touch to add new contact Delete a contact To delete a contact, touch , then mark the checkbox to select the contact you want to delete, the icon will turn to , then touch and confirm to delete.
  • Page 40 3�2�2 Adding a contact Touch in the contact list to create a new contact. You are required to enter the contact's name and other contact information. By scrolling up and down the screen, you can move from one field to another easily. Touch to add a photo Touch to edit for the contact.
  • Page 41 Other at the bottom If you want to add more information, touch to add a new category. When finished, touch to save. To exit without saving, you can touch or touch Back key. 3�2�3 Editing your contacts To edit contact information, either touch and hold contact and Edit option will be listed or touch contact to view details and touch the contact details screen to edit.
  • Page 42 3�2�6 Accounts Contacts, data or other information can be synchronised from multiple accounts, depending on the applications installed on your phone. from the contacts list and touch Settings, To add an account, touch then touch Add an account to choose an account you want to add. You are required to select the kind of account you are adding, like Outlook.
  • Page 43: Messaging And Outlook® Mail

    Messaging and Outlook® Mail ����������������������������������������������� 4�1 Messaging ������������������������������������������������������������ You can create, edit and receive SMS and MMS with this phone. To send a message, touch 4�1�1 Write a new message On the message list screen, touch to write text/multimedia messages. • Touch to view the whole message thread • Long press to activate...
  • Page 44 Sending a text message Enter the name or the phone number of the recipient in the To bar or to add recipients. Touch the Type a message bar to enter touch the text of the message. Touch to insert emoticons. When finished, touch to send the text message.
  • Page 45 Attach options: • Photo or video Access the Gallery application or File Manager to select a photo or video as an attachment. • Camera Access the Camera to capture a new picture for attaching. • Contact Enter Contacts to select a contact as an attachment.
  • Page 46: Outlook Mail

    4�1�3 Adjust message settings You can adjust a range of message settings. From the Messaging application screen, touch and touch Settings. • History & sync Toggle the switch to sync messages between devices. Related Settings SMS/MMS • SMS/MMS Toggle the switch to enable the functions you want.
  • Page 47 • Enter the email address and password of the account you want to set up. • Touch Sign in at the bottom. If the account you entered is not provided by your service provider in the phone, you will be prompted to go to the Advanced setup and touch Exchange ActiveSync to enter Email address, Password, User name, Domain, Server, Account name.
  • Page 48: Outlook ® Calendar, Alarms & Clock, And Calculator

    Outlook Calendar, Alarms & ® Clock, and Calculator���������������� 5�1 Outlook Calendar������������������������������������������������ Use the Outlook Calendar to keep track of important meetings, appointments, etc. To access this function, touch from the Apps list. Touch Get started. Add account, then touch Ready to go. Touch 5�1�1 Multimode view You can display the Calendar in Day, Week, Month, Year and Agenda...
  • Page 49 Day view Week view Month view Year view Agenda view 5�1�2 To create new events You can add new events from any Calendar view. • Touch to access a new event edit screen. • Fill in all required information for this new event. • Touch the box to enter the event name.
  • Page 50: Alarms & Clock

    To quickly create an event, touch a target day, then touch , to create the new event. 5�1�3 To delete or edit an event Select the event you want to delete and then touch the icon 5�2 Alarms & Clock �������������������������������������������������� Your mobile phone has a built-in clock.
  • Page 51 5�2�2 World clock To access this function, touch on the Alarms & Clock screen. According to the delivery location, the system will set a default clock. • Touch the icon to add a city. 5�2�3 Timer to enter the Timer screen. From the Time screen, touch Touch to add a new timer.
  • Page 52: Calculator

    5�3 Calculator ��������������������������������������������������������������� With the Calculator, you can solve many mathematical problems. To access this function, touch from the Apps list. There are several panels available: Standard, Scientific and Programmer and etc. To switch between panels, touch to select the Calculator you want.
  • Page 53: Getting Connected

    Getting connected �������������������� To connect to the internet with this phone, you can use 4G LTE/3G/2G. networks or Wi-Fi, whichever is most convenient. 6�1 Connecting to the Internet 6�1�1 4G LTE/3G/2G The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: 4G LTE/3G/2G.
  • Page 54: Microsoft Edge

    • Touch Wi-Fi, the detailed information of detected Wi-Fi networks is displayed in the Available Wi-Fi networks section. • Touch a Wi-Fi network to connect. If the network you selected is secured, you are required to enter a password or other credentials (you may contact the network carrier for details).
  • Page 55 6�2�1 Settings A series of settings are available for your adjustment. To access Microsoft Edge settings, touch the icon from the Microsoft Edge screen, and touch Settings. • Website preference Select your preferred website version pattern. • Clear browsing data Touch to choose what to clear. • Sync your favorites Toggle the switch to sync your favorites and and reading list...
  • Page 56: Connecting To Bluetooth Devices

    6�3 Connecting to Bluetooth devices ® Bluetooth is a short-range wireless communication technology that you can use to exchange data, or connect to other Bluetooth devices for various uses. > Devices > Bluetooth, your device To access this function, touch and other available ones will show on the screen.
  • Page 57: Connecting To A Computer

    6�4 Connecting to a computer With the USB cable, you can transfer media files and other files between your internal storage and a computer. Your mobile device also supports USB connections to devices such as a keyboard or mouse. To connect your phone to the computer: To connect: • Use the USB cable that came with your phone to connect the phone to a USB port on your computer.
  • Page 58: Connecting To Virtual Private Networks

    To rename or secure your portable hotspot When a Portable Wi-Fi hotspot is activated, you can change the name of your phone's Wi-Fi network (SSID) and secure its Wi-Fi network. > Network & wireless > Mobile hotspot. • Touch • Touch Edit to change the network SSID or set your network name and password.
  • Page 59 To disconnect: • Select the VPN to be deleted and then touch Remove. To edit/delete a VPN To edit a VPN: > Network & wireless > VPN. • Touch • VPNs you have added are listed; Select the VPN you want to edit. • Touch Properties/Edit�...
  • Page 60: Store

    Store �������������������������������������� Store is an online applications store, where you can download and install applications and games to your Windows Phone. To open Store: • Touch from the Apps list. 7�1 Locate the item you want to download and install The Store home page provides several ways to find applications. It showes applications and games in categorised listings.
  • Page 61: Download And Install

    7�2 Download and install To download & install: • Navigate to the item you want to download, and select to enter the details screen from which you can read its description, overall rating or comments, view developer’s information, and etc. • The progress of the download will show on the details screen, touch to stop downloading the item.
  • Page 62: Manage Your Downloads

    • If your account has multiple credit card accounts, select one to proceed. • Select the Terms of service link and read the document. When finished, touch the Back key. • Mark the checkbox if you agree with the terms of service. Buy now • Touch the at the bottom of the screen.
  • Page 63: Multimedia Applications

    Multimedia applications ���������� 8�1 Camera/Video ����������������������������������������������������� Your mobile phone is fitted with Camera and Video for taking photos and shooting videos. Before using the Camera or Video, be sure to remove the protective lens cover to avoid it from affecting your picture quality. To access this function, select Apps list and then touch Camera Touch to view your photo.
  • Page 64 To shoot a video Switch Camera mode to Video mode. First, position the object or landscape in the viewfinder and touch the icon to start recording. Touch the icon to stop recording. The video will be automatically saved. Further operations when viewing a picture/video you have taken • Touch the image on the upper right corner to quick view the picture you taken.
  • Page 65: Photos

    8�2 Photos ������������������������������������������������������������������� Gallery acts as a media player for you to view photos. In addition, a set of further operations to pictures are available for your choice. To access this function, touch from the Apps list. Slide to change between Collection, Albums, Folders.
  • Page 66 Working with pictures Photos provides a multi-select function, so that you can work with pictures/videos in batches. You can touch one album, then slide left or right to view the pictures. Select a picture you want to work on. Touch the icon to share via Bluetooth, Facebook, Messaging, and etc.
  • Page 67: Groove Music

    8�3 Groove Music ����������������������������������������������������� Using this menu, you can play music files stored on phone storage in your phone. Music files can be downloaded from your computer to phone using a USB cable. To access this function, touch from the Apps list. 8�3�1 Playing music Touch a song to play it.
  • Page 68: Maps

    Maps ���������������������������������������� 9�1 Get My Location 9�1�1 Choose a data source to identify My Location > Privacy > Location and then touch the switch Touch 9�1�2 Open Maps and view My Location Touch from the Apps list. icon on the map to view My Location. Touch the The map will then center on a blue dot surrounded by a black circle.
  • Page 69: Search For A Location

    9�2 Search for a location While viewing a map, touch search box at the top. In the search box, enter an address, a city or a local business. Touch and in a while your search results will appear on the map as blue dots.
  • Page 70: Share A Location

    • Touch the enter bar to edit your start point by one of the following methods: entering an address or using My Location. • Do likewise for your end point. • To reverse directions, touch the icon. • Then select a transportation method: driving by car, using public transport, or walking directions.
  • Page 71: Others

    Others �������������������������������������� 10�1 File Explorer �������������������������������������������������������� To access this function, touch File Explorer from the Apps list. File Explorer works with both external SD card(D:) and internal storage This Device. File Explorer displays all data stored on the phone, including applications, media files downloaded from Store or other locations;...
  • Page 72: Office

    10�3 Office To access this function, you can choose Excel , PowerPoint Word in the Apps list. Use Word to write down inspirations, ideas, excerpts, things to do and all those things you may want to keep for future reference. 10�4 Other applications ����������������������������������������������������...
  • Page 73: Settings

    Settings ������������������������������ To access this function, touch from the Apps list. 11�1 System 11�1�1 Display • Brightness level Touch to set the level of brightness. • Change brightness Touch to enable automatic adjustment of the automatically screen brightness. • Rotation lock Touch to set whether the contents of the screen rotate or stay in portrait view.
  • Page 74 Calls/Vibrate when my call is answered Toggle the switch to enable vibration when call is answered. Text reply Toggle the switch to enable reply to call with a text message when you can't talk. Dialling/International assist Toggle the switch will help automatically correct some common mistakes while dialling international or dialling while abroad.
  • Page 75 11�1�5 Storage The storage bar displays the amount of internal phone storage in different colors. The available space will be shown in grey, which shows the amount of internal phone storage used by the operating system, its components, applications (including those you downloaded), permanent and temporary data.
  • Page 76: Devices

    11�1�9 About Device name You can edit device name by touching Edit name. Device information The device information such as mode name, carrier, version and etc. is shown here. Help contacts You can visit the website or call support for help. Online content Microsoft Software License Terms, Privacy Statement for Windows and Microsoft services and Microsoft Services Agreement that...
  • Page 77: Network & Wireless

    Toggle the switch to activate/deactivate this function. 11�2�3 Mouse Select Left button or Right button as your primary. 11�2�4 USB Your mobile device supports USB connection to devices such as a keyboard or mouse. 11�3 Network & wireless 11�3�1 Data usage Touch to set Data usage limit and view a overview of data usage from last 30 days.
  • Page 78 SIM settings/Internet APN Touch to add an Internet APN. SIM settings/MMS APN Touch to add an MMS APN. SIM settings/Security Touch Use SIM PIN to enter a PIN to protect your SIM card. 11�3�3 Wi-Fi Using Wi-Fi you can now surf the Internet without using your SIM card whenever you are in range of a wireless network.
  • Page 79: Personalisation

    11�3�6 VPN A mobile virtual private network (mobile VPN or mVPN) provides mobile devices with access to network resources and software applications on their home network, when they connect via other wireless or wired networks. Mobile VPNs are used in environments where workers need to keep application sessions open at all times, throughout the working day, as the user connects via various wireless networks, encounters gaps in coverage, or suspends-and-resumes their devices to preserve...
  • Page 80: Accounts

    Sign-in options Touch to add a numeric PIN to unlock screen. 11�4�5 Navigation bar Touch to set vibration for navigation bar. Or touch to activate the option to turn off the screen by double-tapping the navigation bar. 11�5 Accounts Your info Use a Microsoft account to easily sync your settings and files automatically.
  • Page 81: Time & Language

    11�6 Time & language 11�6�1 Date & time Use Date & time settings to customize your preferences for how date and time are displayed. 11�6�2 Language Touch to add language. 11�6�3 Region Select Country > Region and whether or not to format your phone according to that region.
  • Page 82 11�7�2 Magnifier To magnify, double-tap with two fingers. To pan while magnified, use two fingers. To change zoom level while magnified, use two fingers to double-tap and hold, then pan up or down, 11�7�3 High contrast Changes the colors for some features, and hides some of their background images.
  • Page 83: Privacy

    11�8 Privacy By touching Privacy, you could review the following settings: Location; Camera; Microphone; Motion; Notifications; Speech; inking & typing; Account info; Contacts; Calendar; Phone calls; Call history; Email; Messaging; Radios; Continue App Experiences; Backgroud apps; Accessory apps; Advertising ID; Other devices; and Feedback & diagnostics.review the following settings: Location;...
  • Page 84: Making The Most Of Your Phone

    11�9�5 For developers These settings are intended for development use only. 11�9�6 Windows Insider Program Get insider preview builds, create Windows Insider account or give feedback about this program.
  • Page 85: Update & Security

    Making the most of your phone ��������������������������������������� 12�1 Phone update > Update & security > Phone To access Phone update, touch update. If you want to update the system, please touch Check for updates and then download updates. To install updates, your battery is required to be charged to 40%.
  • Page 86: Accessories

    Accessories ����������������������������� The latest generation of alcatel mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.
  • Page 87: Warranty

    Warranty ���������������������������������� Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months from the date of purchase as shown on your original invoice. Batteries and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months from the date of purchase as shown on your original invoice.
  • Page 88 - Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used; - Connection to any equipment not supplied or not recommended by TCL Communication Ltd.; - Modification or repair performed by individuals not authorised by TCL Communication Ltd.
  • Page 89: Troubleshooting

    Troubleshooting ��������������������� Before contacting the service center, here are some instructions to help you troubleshoot your device: • To have optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • Update your phone's software, you can touch Settings > Update & security >...
  • Page 90 • Check the battery charge level. • If it still doesn't work, reset the phone. My phone can't charge properly • Make sure that you are using the Alcatel charger that comes with the phone. • Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charging indicator on the screen.
  • Page 91 Invalid SIM card • Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM card"). • Make sure that the chip on your SIM card is not damaged. • Make sure that the service of your SIM card is available. My phone can't make outgoing calls • Make sure that you have dialled a valid number and have touched Call.
  • Page 92 I can't use the features described in the manual • Check with your operator to make sure that your subscription includes this service. • Make sure that this feature doesn't require an Alcatel accessory. When I select a number from my contacts, the number can't be dialled • Make sure that you have correctly recorded the number in your file.
  • Page 93 I can't send and receive MMS • Check your phone memory as it might be full. • Contact your network operator to check service availability and MMS parameters. • Verify the server centre number or your MMS profile with your operator. • The server centre may be swamped. Try again later. SIM card PIN locked • Contact your network operator to obtain the PUK (Personal Unblocking Key) code.
  • Page 94 • After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication. • Adjust the brightness of screen as appropriate. • Extend the email auto-check interval for as long as possible. • Update news and weather information on manual demand, or increase their auto-check interval.
  • Page 95: Specifications

    Specifications ������������������������� Processor MSM8996 Platform Windows Memory 64GB ROM + 4GB RAM Dimensions (LxWxT) 153.9*75.4*6.99mm Weight 152g Display 5.5 FHD, full touch screen with 1280×720 Network GSM: 850/900/1800/1900 UMTS: 1/2/5/8 LTE: 1/3/7/8/20/28A/38 (Band frequency and data speed are operator dependent.) A-GPS Connectivity • Bluetooth V4.1...
  • Page 96 Audio supported AAC/HE-AAC v1/HE-AAC v2, AMR, AWB, formats MIDI, MP2, MP3, OGG VORBIS, WAV, APE, WMA, FLAC; Video supported AAC, AMR, AWB, OGG, ADPCM formats Battery • Capacity: 3000 mAh Expansion Slot microSD™ memory card (Availability of microSD card depends on market) Special Features • GPS...
  • Page 97 Alcatel is a trademark of Alcatel-Lucent and is used under license by TCL Communication Ltd. © Copyright 2017 TCL Communication Ltd. All rights reserved. TCL Communication Ltd. reserves the right to alter material or technical specification without prior notice. All "Signature" ringtones embedded in this phone have been composed,...

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