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The sound quality of the calls is poor
You can adjust the volume during a call by pressing the Volume
•
Up/Down key.
•
Check the network strength
•
Make sure that the receiver, connector or speaker on your phone
is clean.
•
Make sure that the microphone, receiver or speaker is clean and
dry, if the device has been immersed in water.
I am unable to use the features described in the manual
•
Check with your operator to make sure that your subscription
includes this service.
•
Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
can't be dialled
•
Make sure that you have correctly recorded the number in your
file.
•
Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•
Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•
Contact your network operator to check service availability.
I can't access my voicemail
•
Make sure your operator's voicemail number is correctly entered
in "Voicemail number".
•
Try later if the network is busy.
I am unable to send and receive MMS
•
Check your phone memory availability as it might be full.
•
Contact your network operator to check service availability and
check MMS parameters.
•
Verify the server centre number or your MMS profile with your
operator.
•
The server centre may be busy, try again later.
SIM card PIN locked
•
Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
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I am unable to connect my phone to my computer
•
Install Smart Suite.
•
Check that your USB driver is installed properly.
•
Open the Notification panel to check if the Smart Suite Agent
has activated.
•
Check that your computer meets the requirements for Smart
Suite Installation.
•
Make sure that you're using the cable included in the box.
I am unable to download new files
•
Make sure there is sufficient phone memory for your download.
•
Select the microSD card as the location to store downloaded files.
•
Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible
to other users .
•
Make sure that the two phones are within Bluetooth's detection
range.
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum 3
hours).
•
After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
•
Update news and weather information on manual demand, or
increase their auto-check interval.
•
Exit background-running applications if they are not being used
for a long time.
•
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
•
This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone return
to normal temperatures.
How to properly care for my phone for water resistance
The device may be damaged if water or dust enters the device.
Follow these tips carefully to prevent damage to the device:
•
Make sure SIM/SD cover and other covers are tightly closed.
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