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12 MONTH LIMITED
WARRANTY �����������������������
TCT Mobile Limited warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company's option without
charge for parts or labor directly related to the defect(s). Batteries,
power adapters, and other accessories sold as in box items are also
warranted against defects and workmanship that results in product
failure within the first twelve (12) month period from the date of
purchase. This warranty extends to products purchased and sold within
the United States.
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
•
Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
•
Connection to any equipment not supplied or not recommended
by TCT Mobile Inc.;
•
Modification or repair performed by individuals not authorized by
TCT Mobile Inc. or its affiliates;
•
Changes to the device operating system by the user or third party
applications;
•
Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device's event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
•
Rooted devices;
•
Damage as result of physical abuse regardless of cause.
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There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCT Mobile Limited or any of its
affiliates be liable for incidental or consequential damages of any nature
whatsoever, including but not limited to commercial loss, to the full
extent those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential damages,
or limitation of the duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling
(855-368-0829) or going to (http://www.alcatelonetouch. us). We have
placed many self-help tools that may help you to isolate the problem
and eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this limited
warranty due to time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with the
owner's return address (No PO Boxes accepted), wireless carrier's name,
alternate daytime phone number, and email address with a complete
problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You
must properly package and ship the wireless device to the repair center.
TCT Mobile Limited is not responsible for devices that do not arrive at
the service center or are damaged in transit. Insurance is recommended
with proof of delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to the address
provided in the RMA.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge (
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
) the battery for optimal
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