Disputing Charges - You Must Still Pay Undisputed Charges; Protecting Our Network & Services; Your Privacy - LG LS991 User Manual

Disputing Charges - You Must Still Pay Undisputed Charges

Any dispute to a charge on your bill must be made within 60 days of the date of the bill that initially
contained the charge. Disputes can only be made by calling or writing us as directed on your invoice or
elsewhere. You accept all charges not properly disputed within the above time period—undisputed
charges must still be paid as stated on your bill.
Protecting Our Network & Services
We can take any action to: (1) protect our networks, our rights and interests, or the rights of others; or (2)
optimize or improve the overall use of our networks and Services. Some of these actions may interrupt or
prevent legitimate communications and usage-for example, message filtering/blocking software to prevent
spam or viruses; limiting throughput; limiting access to certain websites, applications, or other Data
Content; prohibitions on unintended uses (for example, use as a dedicated line, or use as a monitoring
service), etc. For additional information on what we do to protect our customers, networks, Services, and
equipment, see our Acceptable Use Policy and Visitors Agreement at our website.

Your Privacy

Our Privacy Policy is available on our website. To review the policy, visit sprint.com/legal/privacy.html.
This policy may change from time to time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services and for other lawful purposes, we may monitor or
record calls you make to us or we make to you (for example, your conversations with our customer
service or sales departments).
Authentication and Contact: You (the account holder) may password protect your account information
by establishing a personal identification number (―PIN‖). You may also set a backup security question and
answer in the event you forget your PIN. You agree to protect your PIN, passwords, and other account
access credentials like your backup security question from loss or disclosure. You further agree that
Sprint may, in our sole discretion, treat any person who presents your credentials that we deem sufficient
for account access as you or an authorized user on the account for disclosure of information or changes
in Service. You agree that we may contact you for Service-related reasons through the contact
information that you provide, through the Services or Devices to which you subscribe, or through other
available means, including text message, email, fax, recorded message, mobile, residential or business
phone, or mail.
CPNI: As we provide telecommunications products and Services to you (the account holder), we develop
information about the quantity, technical configuration, type, location, and destination of
telecommunications products and Services you use, as well as some other information found on your bill
(―CPNI‖). Under federal law, you have the right and we have a duty to protect the confidentiality of your
CPNI. For example, we implement safeguards that are designed to protect your CPNI, including
authentication procedures when you contact us. For some accounts with a dedicated Sprint
representative, we may rely on contacting your pre-established point of contact as the standard
authentication measure.
Third-Party Applications: If you use a thirdparty application, the application may access, collect, use, or
disclose your personal information or require Sprint to disclose your information—including location
information (when applicable)—to the application provider or some other third party. If you access, use, or
authorize third-party applications through the Services, you agree and authorize Sprint to provide
information related to your use of the Services or the application(s). You understand that your use of
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