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E10A Troubleshooting Guide
Introduction
This document provides solutions to common E10A connection/debugging problems that users encounter.
There are currently 4 versions of the E10A. The yellow-bead and red-bead E10A supports certain advanced
debugging (AUD) features required by some of the higher end MCUs like the SH family.
Listed below are some of the common error messages displayed when the E10-A/ E10-A Lite is not
operating properly. Screenshots of the error messages along with possible reasons and recommendations to
resolve the issue is listed under each one.
Rev.1.00
March 2009
Page 1 of 8
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Summary of Contents for Renesas E10A
- Page 1 This document provides solutions to common E10A connection/debugging problems that users encounter. There are currently 4 versions of the E10A. The yellow-bead and red-bead E10A supports certain advanced debugging (AUD) features required by some of the higher end MCUs like the SH family.
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Page 2: Table Of Contents
When I try to connect, I get the “Target device driver missing” error..........3 When I try to connect, I get the “Product currently connected is not an E10A Emulator” message. 3 Why do I get the “Emulator firmware version incorrect” message?..........3 What does a “JTAG connector disconnected”... -
Page 3: When I Try To Connect, I Get The "Target Device Driver Missing" Error
When I try to connect, I get the “Product currently connected is not an E10A Emulator” message. This error occurs when you do not have the proper version of firmware installed for the HEW E10A component. When switching the E10A between different families (H8S, H8SX, SH, SH2 etc), you need to update the firmware on the E10A to support that family by running the Emulator Setup tool. -
Page 4: What Does A "Jtag Connector Disconnected" Message Mean
High Performance Embedded Workshop>>Setup Tool for E10A-USB Emulator. This error could also occur is you are using an E10A that has a newer version of the firmware while your PC has an older version. In this case you can either upgrade the E10A software on your PC, or “update” the E10A as explained in the previous paragraph. -
Page 5: Why Is There A "No Communication Device Found" Error Even When The E10A Is Connected
Why is there a “No communication device found” error even when the E10A is connected? This error occurs when the E10A is not connected to the PC (or damaged), or it was previously disconnected in an unintended fashion. You can recover from this by connecting the E10A and target, wait a few seconds to be sure the devices has enumerated, and click <OK>. -
Page 6: This Guide Did Not Answer My Problem
12. Why is there a “Communication Timeout” error when running my program? This error occurs when the user program is in a runaway state and the E10A is unable to communicate with the device. The error could also occur if the E10A is disconnected from the device while debugging. -
Page 7: March
E10A Troubleshooting Guide Website and Support Renesas Technology Website http://www.renesas.com/ Renesas Technology America Website http://america.renesas.com/ Inquiries http://www.renesas.com/inquiry csc@renesas.com (Global Support) TechSupport.rta@renesas.com (United States / Canada / Mexico only) Revision Record Description Rev. Date Page Summary 1.00 Mar.30.2009 — First edition issued Rev.1.00... - Page 8 Please be sure to implement safety measures to guard against the possibility of physical injury, and injury or damage caused by fire in the event of the failure of a Renesas product, such as safety design for hardware and software including but not limited to redundancy, fire control and malfunction prevention, appropriate treatment for aging degradation or any other applicable measures.