Getting Support Through Remote Management; Finding The Contact Information For Service; Requesting Service - Samsung Smart TV E-Manual

Getting support through Remote Management

Try to diagnose your TV first when you need help from a Samsung service center.
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You can use this feature to let Samsung Electronics diagnose your TV remotely, when you need
assistance with your TV.
You will need to read and agree to the service agreement before using this feature.
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This feature is only available when your TV is connected to the Internet.

Finding the contact information for service

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You can view the address of the Samsung website, the call center phone number, your TV's model
number, your TV's software version, the Smart Hub info, and other information you may need to get
service support from a Samsung call agent or the Samsung website.
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To view the Open Source License, press the 123 button on the Samsung Smart Control, and then select the
button.

Requesting service

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You can request service when you encounter a problem with the TV. Select the item matching the
problem that you encountered, and then select Send.
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This function is only available when you agree to the service agreement.
Remote Management
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