Troubleshooting - Samsung SM-R210 User Manual

Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Gear 360.
Your Gear 360 does not turn on
When the battery is completely discharged, your Gear 360 will not turn on. Charge the
battery completely before turning on the Gear 360.
Another Bluetooth or Wi-Fi device cannot locate your Gear 360
• E nsure that your Gear 360 enters Bluetooth or Wi-Fi pairing mode. Press and hold the
Menu key. Then, when Connect to Android, or Connect to iOS appears on the camera
status screen, press the OK key to enter Bluetooth or Wi-Fi pairing mode.
• E nsure that your Gear 360 and the mobile device to connect with are within the
Bluetooth connection range (10 m) or the Wi-Fi connection range (5 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Gear 360 and the
mobile device are disconnected
• E nsure there are no obstacles, such as walls or electrical equipment, between the devices.
• E nsure that the latest version of the Samsung Gear 360 app or the Gear 360 app is
installed on the mobile device. Update the Samsung Gear 360 app or the Gear 360 app if
it is not up to date.
• E nsure that your Gear 360 and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
• R estart both devices and launch the Samsung Gear 360 app or the Gear 360 app on the
mobile device again.
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