Diagnostic Mode - Apricorn Aegis Fortress User Manual

Diagnostic Mode

The keypad has a manual diagnostic mode built-in to verify proper keypad
function and troubleshooting key issues. This mode will not allow access to
any data or admin function. It can only be used to identify the firmware level
and to test button recognition.
To enter the diagnostic function:
1.
From standby mode, press
hold the 0 button as the RED
three LEDs illuminate steadily, release the 0 button.
2.
The BLUE LED will blink a number of times to represent the number of
both the major and minor revisions. The decimal point will be represented
by a single RED LED blink. Upon completion, the
steadily. (Example: VERSION 4.1 would be indicated by four
blinks, one RED LED blink, one
then revert to the BLUE LED glowing steadily.)
3.
To check the keypad's button functionality, press each button and
the number of the button pressed will be expressed by the
blinking. (Example: 1 Button= 1 blink, 2 Button = 2 blinks, 3 Button
= 3 blinks...0 Button = 10 blinks,
blinks.)
4.
To exit the Diagnostic Mode, wait for the 20 second timeout or hold
the CANCEL Button for ~7 seconds to return the key to its normal
operation.
Self-Diagnostics:
During the initial power up, after the drive has been plugged into a USB
port, the drive will perform self-diagnostics on the encryption algorithm and
critical hardware components. If the
per second for 15 seconds, returns to standby and will not unlock, unplug
the drive from USB port and try again. If the
the manner mentioned above and won't unlock upon USB re-insertion, a
critical component has failed and the drive can no longer function.
If the drive blinks a triple-RED LED pattern that is repeated every two
seconds when unlocked, a failure has occurred that will not immediately
stop the device from working nor affect the security of the device, but
should be considered as a warning that the device needs to be replaced in
the near future. Additionally, Admin features may be limited in this mode.
If either condition should appear, remove the drive from the USB port and
allow the drive to go to sleep, and try to unlock the drive again. The event
of either diagnostic failure will be very rare, but if the drive cannot recover,
it must be replaced.
+ 1, release, then press and continue to
and BLUE LEDs blink alternately. Once all
BLUE LED will glow
BLUE
BLUE LED blink, and one RED LED blink,
RED
Button = 11 blinks, Button = 12
RED LED blinks at a rate of one blink
RED LED continues to blink in
Troubleshooting / FAQs
This section contains troubleshooting information for the Aegis Fortress. If
you encounter any of the following problems when using the Aegis
Fortress, refer to the corresponding answers.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter the Admin Mode and create another
User PIN. Additionally you may access the drive by enabling a recovery
PIN and establishing a new USER PIN.
Q: What can I do if I forget the Admin PIN?
A: Using a valid User PIN or a data recovery PIN to access the data on
LED
the drive, back up all of the data onto another device. Once the device's
data has been backed up, you'll need to perform a complete reset of the
Aegis Padlock 3, after which, all data and PINs will be zeroed out and the
drive ready to be reformatted and reconfigured with a new Admin PIN.
LED
Q: Why did the operating system not recognize the Aegis Fortress
after I enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Fortress manually.
For more information, refer to Initializing and formatting the Aegis
Fortress after a complete reset in this manual.
Q: How do I use the Aegis Fortress without a PIN?
A: As a full disk encryption product, the Aegis Fortress can never be
used without a PIN.
Q: What encryption algorithm is used in this product?
A: The Aegis Fortress uses AES 256-bit algorithm.
Q: Why could I not initialize, partition or format the Aegis Fortress?
A: Ensure that you have administrator privileges. You will need Admin
privileges to use the Disk Management Utility.
Q: The LED is blinking RED and I can't enter a code. Why?
A: Somebody has tried to access the drive and the code has been
entered 10 times incorrectly (see Brute Force section of this manual).
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