QuickLabel Systems QL800 User Manual
  1. Manuals
  2. Brands
  3. QuickLabel Systems Manuals
  4. Printer
  5. QL800
  6. User manual

QuickLabel Systems QL800 User Manual

Hide thumbs Also See for QL800:
Table of Contents

Advertisement

Quick Links

The Labels You Want When You Need Them.
USER
GUIDE
•
Fast print speed,
up to 305 mm/s
•
Excellent print
quality up to 1600 dpi
•
High-yield, vivid inks
•
Complete with color
labeling software
®
QuickLabel.com

Advertisement

Table of Contents
loading

Related Manuals for QuickLabel Systems QL800

Summary of Contents for QuickLabel Systems QL800

  • Page 1 ® The Labels You Want When You Need Them. USER GUIDE • Fast print speed, up to 305 mm/s • Excellent print quality up to 1600 dpi • High-yield, vivid inks • Complete with color labeling software QuickLabel.com...
  • Page 3 QL-800 User Guide Part Number 22834649-EN-E Revision 1.3 1/2017 QuickLabel, An AstroNova™ Division World Headquarters 600 East Greenwich Ave., West Warwick, RI 02893 Tel: +1 (401) 828-4000 Fax: +1 (401) 822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com Technical Support Tel: +1 (401) 828-4000 E-mail: support@QuickLabel.com www.QuickLabel.com/support/...
  • Page 4 © 2017 AstroNova, Inc. All Rights Reserved This manual is copyrighted with all rights reserved. No part of this manual may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without written permission of QuickLabel. Trademarks QL-800®...
  • Page 5 Ink Limited Warranty This warranty covers QuickLabel QL-800 ink cartridge sold by QuickLabel. Each QL-800 ink cartridge is warranted to be free from defects in materials and workmanship for up to 12 months from the date of manufacture if in original unopened packaging, or up to 3 months after installation, whichever occurs first.

  • Page 6: Obtaining Service

    Obtaining Service To obtain warranted service, please contact QuickLabel Technical Support through one of the Factory Sales and Service Centers. Contact Information for Factory Sales and Service QuickLabel USA and World Headquarters 600 East Greenwich Avenue West Warwick, RI 02893 USA Tel: +1 (401) 828-4000 Fax: +1 (401) 822-2430 Web Site: www.QuickLabel.com...

  • Page 7: Weee Directive

    RoHS2 Compliance The QL-800 Label Printer does not contain the substances specified within ANNEX II of “Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum concentration values tolerated by weight in...
  • Page 8 WEEE Compliance - India only This product is not to be disposed of with your household waste, according to the e-waste (Management and Handling) Rules, 2011. This product should be handed over to a designated collection point, e.g., to an authorized collection site for recycling waste electrical and electronic equipment (EEE).

  • Page 9: Declaration Of Conformity

    Declaration of Conformity Declaration de Conformité Ubereinstimmungserklärung Dichiarazione di Conformità DoC-22834649 Manufacturer’s name and address AstroNova, Inc. Nom et adresse du fabricant 600 East Greenwich Avenue Hersteller West Warwick, RI 02893 USA Nome del costruttore Model No. QL-800, QL-800 w/ Rewinder Modele No.

  • Page 11: Table Of Contents

    Contents Chapter: 1 Getting Started ......1 About the QL-800 ........1 Installation and Setup Overview .
  • Page 12 Contents Setting up Labels in Custom QuickLabel Omni ....30 Setting up Labels in Third-Party Design Applications ....31 Setting up the Printer Driver .
  • Page 13 Contents Upgrading the Printer Driver and Utilities ......71 Chapter: 6 Troubleshooting ......73 Error Messages .
  • Page 14 Contents QL-800 User Guide...

  • Page 15: Getting Started

    When you start printing your own labels in your office or factory with the QL-800 from QuickLabel Systems, you'll stop production delays and reduce excess inventory. You will achieve flexibility and cost-savings because you are digitally printing the right label for the right customer in the right quantity, just-in-time.

  • Page 16: Installation And Setup Overview

    Getting Started The QL-800 is designed with all the power of a high-end digital label printing press, but it's sold at just a fraction of the price and fits on your desk or tabletop. The QL-800 is a versatile, in-house digital color label printer that prints both labels in a range of widths at high speeds, and in high-quality.

  • Page 17: Unpacking The Printer

    Getting Started Unpacking the Printer The printer is secured using packing tape and cushioning materials to protect it against vibrations and shock during transportation. Use the following procedure to unpack the printer. Keep the packing materials for future transportation. Note: If you open the top cover of the printer, you will see a foam block installed over the maintenance roller.
  • Page 18 Getting Started the printer by the recessed handle. Lift the rear of the printer by the flat area of the purple frame above the mandrel. Keep the printer level while lifting it. Place the printer on a sturdy, flat horizontal surface that can support at least 100 pounds (45.4 kilograms).

  • Page 19: Checking The Included Parts

    Getting Started Grasp the transport unit handle and pull the transport unit straight out of the printer. Then reinstall the transport unit. Ensure it is fully inserted in the printer. Close the main side door but leave the lower side door open. Grasp the maintenance cartridge and pull it straight out of the printer.

  • Page 20: Before Installing The Printer

    Getting Started Before Installing the Printer Choosing an Installation Location The installation environment must be as described in this section. • The printer power cord must be able to connect to an outlet (100V - 240V AC). This outlet must be easily accessible. •...

  • Page 21: Installation Precautions

    Getting Started • The minimum space required for installation and maintenance is shown below. 8 inches 203 mm 17.75 inches 451 mm 15 inches 381 mm 8 inches 203 mm Installation Precautions When installing the printer, observe the following precautions. •...

  • Page 22: System Requirements

    Getting Started System Requirements • Windows® 10/8/7 Server 2012/2008 • Microsoft .NET Framework 3.5 SP1 • 350 MB free hard drive space • CD/DVD drive (or Internet connection) • One available USB 2.0 port for USB installation or network connectivity for network installation Powering On Connect the power cable to the printer power inlet [1].

  • Page 23: Installing The Printer Driver

    Getting Started Installing the Printer Driver Installing the Printer Driver (USB) Ensure the QL-800 is powered on but not connected to your PC via the USB cable. Power on your PC and insert the QL-800 Installer CD in the CD drive. The Installer CD wizard will open.

  • Page 24: Installing The Printer Driver (Network)

    Getting Started Installing the Printer Driver (Network) Use the following instructions to install the printer via a network connection. For detailed information about the topic of networking, refer to documentation applicable to your network environment and/or contact your network administrator. Ensure the QL-800 is powered on and connected to the network via a LAN cable.

  • Page 25: Changing Printer Networking Settings

    Getting Started Changing Printer Networking Settings You can view and change printer networking settings with the QL-800 Toolbox application. This application is available in the following situations: • Your PC is connected to the printer via USB and the driver software has been installed for USB printing.

  • Page 26: Using The After Shipping Wizard

    Getting Started Using the After Shipping Wizard After installing the driver, the QL-800 Maintenance Utility will be available for use. You will use the After Shipping wizard in this utility to prepare the maintenance roller, install ink cartridges, and install the printhead. Launch the QL-800 Maintenance Utility.

  • Page 27: Installing Ink Cartridges

    Getting Started Verify that the maintenance roller assembly is level and installed properly. Make sure both ends of the roller are snapped into place. Installing Ink Cartridges Use the following instructions to install ink cartridges. Warning: For safety, keep ink cartridges out of the reach of children. If ink is accidentally ingested, contact a physician immediately.

  • Page 28: Installing The Printhead

    Getting Started Slide in the ink cartridge, nozzle end first, label side up. Push the cartridge in all the way. You will feel slight resistance near the end of this process as the nozzle engages the ink needles inside the printer. Repeat this step for each color. Caution: There are sharp needles in the ink cartridge slot.
  • Page 29 Getting Started Make sure the printhead latch [1] is in the open (vertical) position. Remove the cap protectors [2] from the two fluidic couplings. Note: The printhead latch will be in the open position. Do not close the latch before installing the printhead.
  • Page 30 Getting Started Hold the printhead cartridge by the handle with one hand. Carefully remove the protective plastic strips with the other hand. • Grasp the pull tab and slowly peel back the plastic strip covering the electrical contacts. • Grasp the pull tab and slowly peel back the plastic strip covering the printhead nozzles.
  • Page 31 Getting Started When the back of the printhead is firmly in place, gently rotate the printhead cartridge forward into position against the stops on the printhead connector circuit board. Caution: If the printhead will not rotate into position, do not force it. Remove the printhead and try again.

  • Page 32: Loading And Unloading Media

    Getting Started Loading and Unloading Media Loading Media Note: If you are using gap media with wide gaps between labels, special handling instructions may apply. See “Working with Wide Gap Media” on page 22. Turn the wing nut [1] on the end of the mandrel counterclockwise to loosen the mandrel.

  • Page 33: Loading Media With Manual Feed Mode

    Getting Started Place the media near the entry slot and slide the adjustable media guide [6] to the width of the media. The edges of the media should lightly contact the edges of the fixed media guide [7] and the adjustable media guide [6]. Slowly guide the media into the printer as illustrated.
  • Page 34 Getting Started Turn the wing nut [1] on the end of the mandrel clockwise until you feel resistance. This secures the roll in place. Put the outer flange [4] on the mandrel. Make sure the outer flange makes contact with the roll [2]. Tighten the fastener on the outer flange [4] until you feel resistance.

  • Page 35: Unloading Media

    Getting Started Close the top cover. The printer will feed media as needed and the media loading process will be complete. Note: If the manual media feeding process fails, the media will be ejected back out of the printer. Unloading Media Press and hold the back-feed key.

  • Page 36: Working With Wide Gap Media

    Getting Started Working with Wide Gap Media Gap media with wide gaps between labels may require special handling. If the gaps are larger than 0.125 inches (3.175 mm), observe the following guidelines. • Before loading media, trim excess liner from the leading edge of the media roll. If the leading edge has more than 0.125 inches (3.175 mm) of exposed liner material, it may be difficult to load media properly.

  • Page 37: Ql-800 Overview

    QL-800 Overview Printer Part Names and Functions Front View Part Description Media Exit Slot Printed labels are ejected through this slot. Operation Panel Use these keys to operate various printer func- tions. Top Cover Open this cover to access the printhead. Main Side Door Open this door to access the transport unit and ink cartridges.

  • Page 38: Back View

    QL-800 Overview Back View Part Description Media Entry Slot Media enters the printer through this slot. Reserved This port is not used. Do not connect to this port. USB Port Connect the USB cable here when using the USB connection method. LAN Port Connect the LAN cable here when using the LAN connection method.

  • Page 39: Operation Panel

    QL-800 Overview Operation Panel Description • If the printer power is off, press and hold this Power key for one second to turn the power on. • If the printer power is on, press and hold this key for three seconds to turn the power off. •...

  • Page 40: Led Indicators

    QL-800 Overview Description • Press and release the back-feed key to Back-Feed back-feed media one label length. • Press and hold the back-feed key to back-feed media until you release the key. • To unload media, press and hold the back-feed key until the printer beeps once.

  • Page 41: Color Basics

    Utility to determine the affected items. Color Basics Color in design and printing is a sophisticated topic. At QuickLabel Systems, we have worked to make using the QL-800 printer as easy as possible. We understand that your goal is to design and print colorful, effective labels with consistency.

  • Page 42: Color Profiling

    QuickLabel QL-800 Color Profiles When printing, even the type of material printed on can change the way colors appear. QuickLabel Systems has created color profiles for the materials you will be using in order to offer you the most accurate color reproduction possible.

  • Page 43: Designing And Printing Labels

    Design software is available from QuickLabel Systems and other software vendors. • Custom QuickLabel Omni from QuickLabel Systems - This software product, developed by QuickLabel Systems, makes it easy to create barcodes and position text and graphics on a label. •...

  • Page 44: Planning Full-Bleed And Non-Bleed Labels

    This section describes how to set up your label design software to print on the QL-800. Setting up Labels in Custom QuickLabel Omni Custom QuickLabel Omni is a software application developed by QuickLabel Systems to access special features in our printers and allow customers to easily design and print labels.

  • Page 45: Setting Up Labels In Third-Party Design Applications

    Designing and Printing Labels Setting up Labels in Third-Party Design Applications You can design and print label files exclusively within a third-party application such as Adobe Photoshop or Illustrator. In this situation, use the following guidelines to ensure best results. Note: You can also use third-party applications to design components of a label to be imported into Custom QuickLabel Omni.

  • Page 46: Setting Up The Printer Driver

    Designing and Printing Labels Setting up the Printer Driver Setting up General Options Before you print using a third-party application, you will need to select the appropriate general and label size options in the printer driver. Note: Driver instructions apply only to printing via third party design applications. If you are using Custom QuickLabel Omni, this process is not required.

  • Page 47: Setting Up A Custom Label Size

    Designing and Printing Labels If necessary, you can select a printing orientation. Orientation is often set within the design application. However, if you cannot select an orientation in the design application, choose from the following options: • Portrait - Select this option if you want to print the label in a portrait orientation on the label roll.
  • Page 48 Designing and Printing Labels Note: You can also access the driver preferences via the application’s print dialog. From the Print window in your software, select QuickLabel QL-800 from the printer list and choose Properties or Setup (varies based on program). Choose the General tab.

  • Page 49: Setting Up Media Options

    Designing and Printing Labels Save the settings. • If you edited an existing label size profile, choose Replace. • If you created a new label size profile, choose Save. If necessary, you can delete a label size profile by selecting it from the list and then choosing Delete.
  • Page 50 Designing and Printing Labels Choose the Media tab. If necessary, use the offset options to adjust the location of a printed image relative to the registration marks on the media. • Horizontal Offset - Negative values move the image left on the label. Positive values move the image right on the label.
  • Page 51 Designing and Printing Labels • Vertical Offset - Negative values move the image down on the label (out away from the printer). Positive values move the image up on the label (in toward the printer). Select a sensor type. • - Choose this option if you are using gap media.

  • Page 52: Using Service Options

    Designing and Printing Labels Using Service Options You can clean the printheads, launch the status monitor, order supplies, and contact technical support using the printer driver. Open the appropriate printer window based on your version of Windows. • In Windows 7, choose Start >...

  • Page 53: Saving And Recalling Driver Settings

    Designing and Printing Labels To clean the printheads, choose a cleaning option. • Light - Start with light cleaning to resolve minor print defects. Then print a test label. If the issue is not resolved, use the heavy cleaning method. •...
  • Page 54 Designing and Printing Labels Choose the General Media tab. Enter or select a settings profile name in the My Print Settings area. • To edit an existing settings profile, select the profile name from the list. • To create a new settings profile, enter a profile name in the list. Edit the driver settings as needed.

  • Page 55: Importing And Exporting Driver Settings

    Designing and Printing Labels Importing and Exporting Driver Settings You can import and export driver custom setting files. This feature is useful when you need to reinstall the driver but want to keep your settings. You can also use this feature to share driver settings from one PC with another.

  • Page 56: Setting Up The Driver For Full-Bleed Printing

    Designing and Printing Labels If you are exporting a setting file, select the settings to save to the file. You can save Label Sizes and/or Print Settings. Choose Export. The Export Custom Settings window will open. Select a name and destination for the custom setting file.

  • Page 57: Printing Labels

    Designing and Printing Labels Adjust the offsets for the full-bleed label. See “Setting up Media Options” on page • Horizontal Offset - Add 0.02 to 0.04” (0.5-1 mm) to the horizontal offset. The amount you add should be half of the width increase specified in the previous step.
  • Page 58 Designing and Printing Labels If necessary, you can pause, resume, and cancel print jobs from the operation panel on the front of the printer. You can also perform a printhead cleaning operation while paused if needed. • While printing, press and release the pause/resume key to pause the print job. •...

  • Page 59: Using The Status Monitor

    Designing and Printing Labels Using the Status Monitor Viewing the Printer Status Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start >...

  • Page 60: Viewing The Job Status And Canceling Jobs

    Designing and Printing Labels Viewing the Job Status and Canceling Jobs Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start >...

  • Page 61: Viewing Ink And Consumable Levels

    Designing and Printing Labels Viewing Ink and Consumable Levels Open the QL-800 Status Monitor. You can access the Status Monitor from the Windows Start Menu, QL-800 Maintenance Utility, or the printer driver. • From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 >...
  • Page 62 Designing and Printing Labels Check the Ink Estimation Mode Enabled option. Then choose Submit. A red “Ink Estimation Mode” indicator message will appear. This step places the printer in a virtual printing mode. Print jobs you send will not be printed, but their associated ink use calculations will appear in the Ink Usage screen.

  • Page 63: Ql-800 Maintenance Utility

    QL-800 Maintenance Utility About the Maintenance Utility The QL-800 Maintenance Utility is installed during the driver installation process. The utility allows you to view printer information and perform a variety of maintenance functions. Printer Information Tab Use the Printer Information tab to view printer system information, upgrade printer firmware, and set the clock.

  • Page 64: Viewing Printer Information

    QL-800 Maintenance Utility Viewing Printer Information Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to. Choose Choose the Printer Information tab.

  • Page 65: Setting The Clock

    QL-800 Maintenance Utility Choose the button. Browse to the QL800_vX_X.upgrade file and choose Open. Choose Send to Printer. A progress indicator will be displayed and the firmware will be upgraded. When this process is complete, proceed to the next step. Note: The upgrade process requires up to 25 minutes.

  • Page 66: Print Settings Tab

    QL-800 Maintenance Utility Print Settings Tab Use the Print Settings tab to adjust the vertical baseline, horizontal baseline, and cut/stop position. You can also enable/disable external unwind mode. This mode is used when an external unwinder accessory is supplying media to the printer. For details about the external unwinder, please contact Technical Support.

  • Page 67: Setting The Horizontal Baseline

    QL-800 Maintenance Utility To read the vertical baseline value from the printer and set the Vertical Baseline control accordingly, choose Read From Printer. Enter a vertical baseline value. In the following illustration, a label is exiting the printer. Note the positive and negative adjustment directions.

  • Page 68: Setting The Cut/Stop Position

    QL-800 Maintenance Utility Enter a horizontal baseline value. In the following illustration, a label is exiting the printer. Note the positive and negative adjustment directions. To save the horizontal baseline value, choose Save to Printer. Setting the Cut/Stop Position The cut/stop position setting adjusts the position at which media is fed after printing. You can adjust the cut/stop position -20 to +20 mm.

  • Page 69: Cleaning Tab

    QL-800 Maintenance Utility Cleaning Tab Use the Cleaning tab to set up auto-maintenance, clean the printheads, and prepare the printer for transport. Setting up Auto-Maintenance You can schedule automatic maintenance routines for the printer. During an auto-maintenance routine, the printer will perform a predefined cleaning of the printhead.

  • Page 70: Updating Cleaning Procedures

    QL-800 Maintenance Utility Set up the auto-maintenance schedule options. • Pre-Job - Performs maintenance at the start of each print job. • Mid-Job every - Performs maintenance during print jobs after the specified number of meters have been printed. • Post-Job - Performs maintenance at the end of each print job.

  • Page 71: Preparing For Moving

    QL-800 Maintenance Utility Choose the Cleaning tab. Choose a cleaning option. • Light - Start with light cleaning to resolve minor print defects. Then print a test label. If the issue is not resolved, use the heavy cleaning method. • Heavy - Use heavy cleaning to resolve major print defects, or when light cleaning has not fully resolved a print defect.

  • Page 72: System Logs Tab

    QL-800 Maintenance Utility Choose Before Shipping. Follow the on-screen instructions to complete this procedure. Power off the printer. Pack the printer in its original packing material for shipping. After setting up the printer in the new location, return to the Cleaning tab in the QL-800 Maintenance Utility.

  • Page 73: Saving Log Files

    QL-800 Maintenance Utility Use the scroll bars to browse the error history of the printer. Saving Log Files Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start > All Programs > QuickLabel QL-800 > QL-800 Maintenance Utility. A language and printer prompt will open. Select a display language and the QL-800 printer you want to connect to.

  • Page 74: Replacing The Printhead

    QL-800 Maintenance Utility Replacing the Printhead Use the following procedure to replace the printhead. This process will replace the printhead for each color. Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start >...

  • Page 75: Replacing The Maintenance Cartridge

    QL-800 Maintenance Utility Replacing the Maintenance Cartridge When the maintenance cartridge is filled to capacity with collected ink, printing stops. An error message and LED indicate this condition. • A message indicating the maintenance cartridge is full will be displayed in the Status Monitor and System Logs tab of the Maintenance Utility.

  • Page 76: Replacing The Maintenance Roller

    QL-800 Maintenance Utility Replacing the Maintenance Roller Use the following procedure to replace the maintenance roller. Note: Wear protective gloves to prevent ink from staining your hands during this procedure. Launch the QL-800 Maintenance Utility. From the Windows Start Menu, choose Start >...

  • Page 77: Printer Maintenance

    Printer Maintenance Replacing Ink Cartridges When the remaining ink level becomes low, a low ink message will be displayed on the Status Monitor and in the System Logs tab of the maintenance utility. When an ink cartridge is out of ink, an out of ink message will be displayed and printing will stop. Additionally, four yellow LEDs on the printer indicate ink status.
  • Page 78 Printer Maintenance Open the ink cartridge latch for the empty ink cartridge. The latch can be opened by pressing the top of the locking mechanism and pulling outward. Remove the empty ink cartridge. Slide in the new ink cartridge, nozzle end first, label side up. Push the cartridge in all the way.

  • Page 79: Cleaning

    Printer Maintenance Cleaning Cleaning the Printer Exterior Over time, the plastic exterior panels of the printer may accumulate dust, dirt, etc. You can clean these panels as needed. Dampen a clean, lint-free cloth with water. Gently clean the plastic exterior surfaces using the cloth. Anti-static electronic equipment cleaner may be used for exterior cleaning as needed.

  • Page 80: Cleaning The Maintenance Tray Area

    Printer Maintenance Use a clean, lint-free cloth dampened with isopropyl alcohol to clean the pinch rollers [3]. If necessary, you can rotate the rollers by turning the drive pulley [4]. Position the roller cover plate [2] in the mounting location and install the two screws [1].

  • Page 81: Cleaning The Transport Belts

    Printer Maintenance Cleaning the Transport Belts Belts on the transport unit advance media through the printer. Occasionally, drops of ink may be deposited onto the belts. You can clean the transport belts as needed. Note: Wear protective gloves to prevent ink from staining your hands during this procedure.

  • Page 82: Cleaning The Ink Cartridge Contacts

    Printer Maintenance Note: If the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out. This lock is usually removed during the unpacking process.
  • Page 83 Printer Maintenance Open the main side door. Release the two ink cartridge latches. Carefully slide all four ink cartridges, one at a time, out of the unit. Use a swab or lint-free cloth dampened with isopropyl alcohol to clean the ink cartridge electrical contacts.
  • Page 84 Printer Maintenance Use a swab dampened with isopropyl alcohol to clean the ink cartridge connection contacts inside the printer. Insert all four ink cartridges into the unit, one at a time, according to the ink color indicated on the ink cartridge latches. Close the two ink cartridge latches.

  • Page 85: Powering Up After Extended Downtime

    Printer Maintenance Powering Up After Extended Downtime If the QL-800 has been powered down or unplugged for two weeks or longer, you must use the following procedure before printing again. Note: The printer will power down automatically after eight hours of idle time. Press and hold the power key for one second to turn the power on.
  • Page 86 Printer Maintenance QL-800 User Guide...

  • Page 87: Troubleshooting

    Troubleshooting Error Messages Error Messages Problem Solution 1001 Paper Path Error The printer cannot move media Look for and clear a potential into the proper position. jam. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job.
  • Page 88 Troubleshooting Error Messages Problem Solution 1006 Cutter Jam The cutter did not make it to the Clear the obstruction in the cut- opposite side. ter area. Press and release the power key to resume the job. Or press and hold the pause/resume key to cancel the job.
  • Page 89 Troubleshooting Error Messages Problem Solution 100E Belt Motor Stall The belt motor has stalled. Remove the transport unit and inspect it. Ensure no label media or excessive ink build-up is restricting movement of the belts. Press and release the power key to resume the job.
  • Page 90 Troubleshooting Error Messages Problem Solution 1013 Internal Error There is an electronics failure. Press and release the power key to clear the error. Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds.
  • Page 91 Troubleshooting Error Messages Problem Solution 1017 Print Engine Start Timeout The printer did not detect a Look for and clear a potential top-of-form mark after the job jam. was set to start. Remove and then reinstall the transport unit. Ensure it is fully inserted in the printer.
  • Page 92 Troubleshooting Error Messages Problem Solution 1022 Shared Memory Response There is an internal communi- Press and release the power Timeout cations failure. key to clear the error. Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds.
  • Page 93 Troubleshooting Error Messages Problem Solution 1031 Can't Program EEPROM An internal EEPROM failure Press and release the power occurred. key to clear the error. Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds.
  • Page 94 Troubleshooting Error Messages Problem Solution 1039 Upgrade Failure There was an internal upgrade Press and release the power failure. key to clear the error. Press and hold the power key on the operation panel for three seconds to turn the printer off. Wait three seconds.
  • Page 95 Troubleshooting Error Messages Problem Solution 1042 Can't find Job Parameter Job status message does not Press and hold the contain valid horizontal offset pause/resume key to cancel parameter. the job. Reprint the job. Press and hold the power key on the operation panel for three seconds to turn the printer off.
  • Page 96 Troubleshooting Error Messages Problem Solution 2001 Faulty Printhead The printhead is damaged or Remove the printhead using has a poor electrical connec- the printhead replacement tion. function in the Parts Replace- ment tab of the QL-800 Mainte- nance Utility. Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl alcohol.
  • Page 97 Troubleshooting Error Messages Problem Solution 2005 Unusable Printhead A qualified electrical compo- Remove the printhead using nent is not appropriate for the the printhead replacement system. function in the Parts Replace- ment tab of the QL-800 Mainte- nance Utility. Clean the electrical contacts on the printhead with a clean, lint-free cloth and isopropyl alcohol.
  • Page 98 Troubleshooting Error Messages Problem Solution 200B Magenta Cartridge is Missing The magenta ink cartridge was Clean ink cartridge electrical not detected. contacts and reinstall the ink cartridge. See “Cleaning the Ink Cartridge Contacts” on page 68. 200C Yellow Cartridge is Missing The yellow ink cartridge was Clean ink cartridge electrical not detected.
  • Page 99 Troubleshooting Error Messages Problem Solution 2016 Cartridge Error There was an error communi- Clean ink cartridge electrical cating to an ink cartridge. contacts and reinstall the ink cartridge. See “Cleaning the Ink Cartridge Contacts” on page 68. 2017 Encoder Error The media motion is not con- Confirm operation of the man- sistent across the print...

  • Page 100: Removing A Media Jam

    Troubleshooting Removing a Media Jam If a media jam occurs during a print job, the red error LED will light on the front panel and the specific error message will be displayed in the Status Monitor. Note: After clearing a media jam, you will need to reprint labels that were not completed before the jam occurred.
  • Page 101 Troubleshooting Open the main side door. Lift the roller handle [2] to open the input pinch rollers. There are two rollers on the top and one roller on the bottom of the media entry slot. The rollers must be open to allow removal of the transport unit and remaining media in the next step.
  • Page 102 Troubleshooting Grasp the handle on the transport unit. Then pull the transport unit straight out of the printer. Note: If the yellow transport unit shipping lock is installed, you will not be able to remove the transport unit. You must first remove the shipping lock by rotating it counterclockwise and then pulling it straight out.

  • Page 103: Known Issues

    Troubleshooting Inspect the star wheel assemblies [3] on the transport unit. Make sure all the star wheel locations are populated with star wheels, and the wheels appear in working order. After removing the jam, reinstall the transport unit. Reload the media. Known Issues Printing Variable Data on Continuous Media Results in Blank Media Feeding...

  • Page 104: Color Shifts Or Drops Out During Printing

    Troubleshooting Color Shifts or Drops Out During Printing This issue results due to loss of ink or excessive air in the ink lines internal to the printer. To resolve this issue, perform the following steps: • Cancel the print job and perform a “Prepare for Moving” sequence one time. There is no need to physically move the printer.
  • Page 105 Right-click the QuickLabel QL-800 in the Unspecified list. Then choose Properties. The QuickLabel QL-800 Properties window will open. Choose the Hardware tab. Select QuickLabel Systems QuickLabel QL-800 and choose Properties. The Properties window will open. Choose the General tab. Choose Change Settings.
  • Page 106 Troubleshooting Choose Update Driver. When you are prompted, select the Search automatically for updated driver software option. Windows will locate the driver on your system and create a printer item. QL-800 User Guide...

  • Page 107: Rewinder

    Rewinder Before Installing the Rewinder Before installing the rewinder, observe the following precautions. • No rewinder feet should float. The rewinder must be held level constantly. • The rewinder must be installed on the same plane as the printer. • The rewinder weighs 25 pounds (11.3 kilograms).
  • Page 108 Rewinder Disconnect the accessory cover [1] by removing the two upper [2] and two lower [3] screws. Note: The upper and lower screws are different sizes. Keep these screws separated to ensure correct installation later in the procedure. Orient the rewinder bracket [4] as illustrated. Insert the tabs from the bracket into the printer and align them with the lower accessory cover mounting bosses.

  • Page 109: Rewinding Labels

    Rewinder Rewinding Labels The rewinder automatically winds printed media exiting the QL-800 onto rolls. The setup process for rewinding labels requires an empty label core and tape. Note: Do not turn the rewinder mandrel by hand to rewind the media. Turning the mandrel by hand can result in rewinder damage.
  • Page 110 Rewinder Feed the media under the rewinder dancer arm [5] and up around the empty label core. The inside edge of the media should be aligned squarely with the inner flange [1]. If the media is not squarely aligned with the inner flange, adjust the position of the rewinder as needed.

  • Page 111: Safety Warnings And Precautions

    Safety Warnings and Precautions Before using this printer, please read this section thoroughly. Warnings to heed and important matters are described here to prevent user injury and printer damage. Do not attempt to operate this printer in any way other than those mentioned in the User Guide.

  • Page 112: Power Supply And Power Cord

    Safety Warnings and Precautions Power Supply and Power Cord Warning • To avoid causing a fire or serious electrical shock, always use the power cord provided with this printer. To avoid a fire or electrical shock, do not use an extension cord.

  • Page 113: Moving The Printer

    Safety Warnings and Precautions into contact with electrical components inside the printer, this could cause a fire or serious electrical shock. Caution • There are high voltage points inside the printer. To avoid a fire or electrical shock, never attempt to disassemble or repair the printer. •...

  • Page 114: Ink Cartridge And The Maintenance Cartridge

    Safety Warnings and Precautions by the recessed handle. Lift the rear of the printer by the flat area of the purple frame above the mandrel. Keep the printer level while lifting it. • Always hold the printer level and carry it slowly. If ink is spilled inside the printer while moving it, this could cause a fire or serious electrical shock or damage the printer.

  • Page 115: Specifications

    Specifications Printer Specifications Printer Printing Technology Thermal Inkjet Resolution 1600 x 1600 dpi, 1600 x 800 dpi Label Size/Print Area Width 2.0” (51 mm) - 8.3” (211 mm) Length 1.0” (25 mm) - 30.0” (762 mm) Print Speed 6 ips at 1600 x 1600 dpi 12 ips at 1600 x 800 dpi Media Sensing Gap, Reflective (bottom-only), Continu-...
  • Page 116 Specifications Printer Label Media Width: 2.125” (54 mm) - 8.425” (214 Length: 1.125” (29 mm) - 30.125” (765 Types: Gloss Paper, Matte Paper and Synthetic pressure-sensitive; Paper Tag Stock Roll: 8” OD (203 mm) QuickLabel® paper and synthetic labels on 3” ID (76.2 mm) core Thickness: 5.5 mil - 7.5 mil (0.140 mm - 0.191mm)
  • Page 117 Specifications Printer Environmental Printer Operating 41º F to 95º F (5º C to 35º C), 20% to 90% Relative Humidity (non-condens- ing) Printer should be installed on level surface with no more than 1º tilt in any axis No longer than 8 weeks powered off or in standby.

  • Page 118: Label Specifications

    Specifications Label Specifications Label Rollstock 8” OD (203 mm) QuickLabel® paper and synthetic labels Label Size/Print Area Width: 2.0” - 8.3” (51 mm - 211 mm) Length: 1.0” - 30.0” (25 mm - 762 mm) Construction Width (a): 2.125” - 8.425” (54 mm - 214 Edge Trim Left / Right (b): 0.063”...
  • Page 119 Specifications Label Reflective Mark Width (c): 0.75” (19 mm) minimum Length (d): 0.125” (3.175 mm) Density: >1.1 (reflective measured with X-Rite 504) Non-glossy finish Other Features Gap (e): 0.118” (3.0 mm) - 0.75” (19 Multi-Across/Down: Yes, 1.0” (25 mm) min. width, 1.0” (25 mm) min. length Maximum of 0.25”...
  • Page 120 Specifications QL-800 User Guide...
  • Page 121 Index Aerosol Filter Ink Cartridge Contacts Replacing 60 Cleaning 68 Auto-Maintenance 55 Ink Cartridges Installing 13 Replacing 63 Cancelling jobs 46 Ink Levels 47 Cleaning Inner Flange 24 Exterior 65 Installation Location 6 Input pinch rollers 65 Installation Precautions 7 Maintenance Tray Area 66 Installation Summary 2 Transport belt 67...
  • Page 122 Index Shipping 57 Specifications 101 Operation Panel 23, 25 Status Monitor 45, 46, 47 Outer Flange 24 System Requirements 8 Power 8, 71 Third Party Applications 29 Power Inlet 24 Top Cover 23 Printer Information 50 Printhead Installing 14 Upgrade 50 Replacing 60 USB Port 24 Printhead Cleaning 56...

Table of Contents