Page 1 USER MANUAL EXPLORER ®...
Page 2 ® EXPLORER Document number: 98-131305-DraftA1 Release date: June 1, 2010 Disclaimer Any responsibility or liability for loss or damage in connection with the use of this product and the accompanying documentation is disclaimed by Thrane & Thrane. The information in this manual is provided for information purposes only, is subject to change without notice and may contain errors or inaccuracies.
Page 3 The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.
Page 4: About The Manual
About the manual Intended readers This manual is a user manual for the EXPLORER 325 system. The manual is intended for anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.
Page 5: Related Documents
Related documents The below list shows the documents related to this manual and to the EXPLORER 325 system. Document Title and description number EXPLORER 325, Installation Manual 98-131306 Explains how to install the EXPLORER 325 terminal and the EXPLORER 325 antenna.
Page 6: Table Of Contents
Table of Contents Safety summary ....................iii About the manual ....................iv Chapter 1 Introduction Welcome .......................1 Features and interfaces ..................2 Main units ......................3 The Inmarsat BGAN system ................6 Services and interfaces ..................10 Chapter 2 Getting started In this chapter ....................
Page 7 Table of Contents Using the Dashboard ..................46 Using the phone book ..................49 Using the Call log ....................53 Handling SMS messages .................. 55 Setting up the interfaces ..................61 Managing LAN network users ................84 Uploading software ................... 97 Selecting the preferred BGAN satellite ............100 Selecting the language...
Page 8: Chapter 1 Introduction
• VPN (Virtual Private Network) access to corporate servers This chapter introduces the EXPLORER 325 system and gives an overview of the physical units and their features and functions. It also gives an overview of the BGAN system and services.
Page 9: Features And Interfaces
Chapter 1: Introduction Features and interfaces The EXPLORER 325 system offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Full duplex, single or multi-user, up to: 432 kbps  Support for streaming IP at: 32, 64 or 128 kbps ...
Page 10: Main Units
EXPLORER 325 antenna The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
Page 11 EXPLORER 325 terminal Overview The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 system. It contains all user interfaces and a LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle.
Page 12 Thrane IP handset and cradle IP handset The Thrane IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 system, but can also be used in a public network as a standard IP telephone.
Page 13: The Inmarsat Bgan System
Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage ®...
Page 14 A complete BGAN system includes the EXPLORER 325 terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
Page 15 ISDN. A high quality connection which can be used for voice (3.1 kHz Audio), G4 fax or 64 kbps • UDI/RDI data. This service is not available with the EXPLORER 325. The BGAN system only supports one external circuit switched call at a time per Note EXPLORER 325 system.
Page 16 Chapter 1: Introduction Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring Limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.
Page 17: Services And Interfaces
Chapter 1: Introduction Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone LAN (PoE) Analog telephone IP handset 3.1 kHz Audio G3 Fax machine??? Standard Voice Analog telephone...
Page 18: Chapter 2 Getting Started
55° C. If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the EXPLORER 325 system. Connector panel The drawing below shows the connector panel of the EXPLORER 325 terminal.
Page 19: Starting Up The Terminal
Starting up the terminal SIM card Note that the EXPLORER 325 terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
Page 20 Chapter 2: Getting started Power up completed When the terminal is switched on, the Power indicator in the terminal lights green. You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register.
Page 21: Connecting The Thrane Ip Handset
Chapter 2: Getting started Connecting the Thrane IP handset Power supply (PoE) The Thrane IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from the two interfaces is 32 W. Both interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed 32 W.
Page 22: Connecting A Computer
Chapter 2: Getting started Connecting a computer Before connecting to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: Go to Start >...
Page 23: Entering The Sim Pin For The Terminal
Chapter 2: Getting started Entering the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP handset or the web interface.
Page 24 Chapter 2: Getting started Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.
Page 25: Registering With The Bgan Network
Airtime Provider for a new SIM card. Registering with the BGAN network When the SIM PIN is accepted by the terminal, the EXPLORER 325 system automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure in two ways.
Page 26: Making The First Call
Chapter 2: Getting started Making the first call When the terminal is registered with the BGAN network you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 25.
Page 27: Chapter 3 Operating The System
Operating the system In this chapter This chapter describes how to use the EXPLORER 325 system. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.
Page 28 Chapter 3: Operating the system • Possibility of using UTC time received from the BGAN satellite For further information, see the user manual for the IP handset. The web interface of the terminal The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser.
Page 29 Chapter 3: Operating the system Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column. Interface on the terminal Service Phone LAN (PoE) Analog telephone IP handset 3.1 kHz Audio G3 Fax machine???? Standard Voice...
Page 30: Using A Phone Or Fax Machine
IP equipment. For information on the features and functions of the Thrane IP Handset, refer to the user manual for the handset. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system. Selecting the call type Definition The phone connection can use one of the following call types: Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps...
Page 31 Chapter 3: Operating the system Overriding the default outgoing call type To override the default setting for a specific outgoing call, do as follows: To use Standard Voice for the call, • dial 1* before the number. To use 3.1 kHz Audio for the call, •...
Page 32 Chapter 3: Operating the system Making or receiving a phone call Making a call First connect your phone to the relevant interface. For further information, see the Installation Manual. You have different options for making a call: Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial •...
Page 33 Chapter 3: Operating the system Making a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> + is the international call prefix • used in front of the country code for international calls. Mobile number.
Page 34 Chapter 3: Operating the system Dialing functions Local numbers and special-purpose numbers There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Remember the “0” at the start when you dial a local phone number. If you accidently dial Note a 3-digit number, you may get one of Inmarsat’s short dial numbers in stead of a local number.
Page 35 Chapter 3: Operating the system Dialing prefixes Apart from the numbers above, the terminal uses the following dialing prefixes: 1* before the phone number will force the connection to use Standard Voice. • 2* before the phone number will force the connection to use 3.1 kHz Audio. •...
Page 36 Chapter 3: Operating the system Holding a call During a call, you may place the initial call on hold while another call is made. Different types of phone have different methods/keys for the functions listed below. If you Note have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 37 Chapter 3: Operating the system Transferring a call When you receive a call, you can transfer this call to another phone connected to the terminal. Different types of phone have different methods/keys for the functions listed below. If you Note have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
Page 38 Chapter 3: Operating the system Sending or receiving a fax message Handling delays When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.
Page 39: Using A Computer
For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 system. Standard IP or Streaming IP on LAN The BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP.
Page 40: Connecting To The Internet
Chapter 3: Operating the system Working with network user groups The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •...
Page 41 Chapter 3: Operating the system Accessing your data sessions Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD. To manage data sessions for all users you need an administrator password. For further Note information, see Starting/stopping data sessions on page 96.
Page 42 For information on setup of the network user groups, see Managing LAN network users on page 84. For information on how to set up a profile, see Using profiles on page 108. The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming. 98-131305-DraftA1...
Page 43 Chapter 3: Operating the system Accessing the terminal from a remote location Preparing the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: Set up the terminal for control from a remote location as described in Remote management on page 118.
Page 44 Chapter 3: Operating the system Accessing the terminal After preparing the terminal as described in the previous section, do as follows to access it: On the remote computer, open your web browser. 2. Enter the IP address of the terminal followed by a colon and the port number http://<ip address>:<incoming port>.
Page 45 Chapter 3: Operating the system Using PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset.
Page 46: Using The Ip Handset
PPPoE on page 142. Using the IP handset You can use the Thrane IP Handset as a user interface for the EXPLORER 325 system as well as for making calls. The IP handset has a dedicated menu for the EXPLORER 325 system. You find a list of the menu items available in The IP handset on page 20.
Page 47: Chapter 4 Using The Web Interface
Chapter 4 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 system. Introduction The web interface What is the web interface? The web interface is built into the terminal and is used for operating, setting up and configuring the system.
Page 48 Chapter 4: Using the web interface Proxy settings when accessing the web interface If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish.
Page 49 Chapter 4: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface, do as follows: Connect your computer to the terminal. 2. Start up the terminal. For details, see Getting started on page 11. 3.
Page 50 Chapter 4: Using the web interface Overview of the web interface When the web interface opens, the title bar shows the name of the product. The web interface consists of the following sections. Title bar Icon bar Contents section Status field Navigation pane...
Page 51 Chapter 4: Using the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.
Page 52: Entering The Sim Pin In The Web Interface
Chapter 4: Using the web interface Entering the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on whether or Note not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.
Page 53: Using The Dashboard
Chapter 4: Using the web interface Using the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 33.
Page 54 The PROPERTIES section of the DASHBOARD shows the following information: Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your EXPLORER 325 system. • In some cases, the BGAN network does not allow the position to be displayed to the Note user.
Page 55 Chapter 4: Using the web interface Viewing information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. The counters for calls and data sessions are only intended as a guide and cannot be used Note for direct comparison with your airtime bill.
Page 56: Using The Phone Book
Chapter 4: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short-dial numbers for easy dialing from a handset. • Modify or delete existing names and phone numbers, or add new names and phone numbers. If you are using a Thrane IP handset with the terminal, the contacts from this terminal Note phone book are included (read only) in your handset phone book.
Page 57 Chapter 4: Using the web interface Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by.
Page 58 Chapter 4: Using the web interface Editing phone book entries Adding a new entry To add a new entry, do as follows: In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2.
Page 59 Chapter 4: Using the web interface Viewing and editing the mobile numbers The mobile numbers are the phone numbers to use when making a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.
Page 60: Using The Call Log
Chapter 4: Using the web interface Using the Call log If power to the system is interrupted, the information on the currently ongoing calls Note (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
Page 61 Chapter 4: Using the web interface Exporting the call log You can export the call log file and save it on your computer for archiving, surveillance or other tracking purposes. The call log holds information on all calls and data sessions since the call log was last cleared. For information on how to view the lists of calls and data sessions, see the next section.
Page 62: Handling Sms Messages
Chapter 4: Using the web interface Handling SMS messages Sending an SMS message If the terminal is not online when you attempt to send a message, the message is Important moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
Page 63 Chapter 4: Using the web interface You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 59. 6. Click Send. The message is now sent and moved to the Sent folder.
Page 64 Chapter 4: Using the web interface Sending an SMS message to the terminal You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial + <Mobile number> The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows: Select PHONE BOOK >...
Page 65 Chapter 4: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: Click Archive to move it to your Inbox containing read messages.
Page 66 Chapter 4: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
Page 67 Chapter 4: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. •...
Page 68: Setting Up The Interfaces
Chapter 4: Using the web interface Setting up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane. 98-131305-DraftA1 Setting up the interfaces...
Page 69 Configuring the LAN interface Overview The EXPLORER 325 terminal has 2 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to Managing LAN network users on page 84.
Page 70 Chapter 4: Using the web interface To change the local IP addresses, do as follows: From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal.
Page 71 Chapter 4: Using the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.
Page 72 On the equipment connected to the EXPLORER 325 terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password.
Page 73 Chapter 4: Using the web interface Setting up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.
Page 74 Chapter 4: Using the web interface Configuring the Phone interface To configure the Phone interface do as follows: Select SETTINGS > Phone from the left navigation pane. 2. Set the call type for incoming and outgoing calls. The call types are described in more detail in Selecting the call type on page 23. •...
Page 75 Chapter 4: Using the web interface Setting the common interface settings Overview The settings under COMMON are common for all interfaces. Note, however, that in order to use the common Access Point Name for an interface, you must select Common for the APN setting when setting up the network user group.
Page 76 Chapter 4: Using the web interface To set up the common interface settings To set up the common interface settings, do as follows: Select SETTINGS > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements.
Page 77 Chapter 4: Using the web interface Setting up call services Overview The setup of call services is also common for all interfaces. The terminal must be registered on the BGAN network before you can set up the call Note services in the web interface. In the web interface you can set up the following supplementary services: •...
Page 78 Chapter 4: Using the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded.
Page 79 Chapter 4: Using the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
Page 80 Chapter 4: Using the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
Page 81 Chapter 4: Using the web interface Line identification You can set up the terminal to show your number when you are making a call or transmitting data. Do as follows: Select SETTINGS > Common > Line identification from the left navigation pane. 2.
Page 82 Chapter 4: Using the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: Select SETTINGS >...
Page 83 IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets. Each handset must have a local number in the range 0501 to 0516 as well as a unique password.
Page 84 Chapter 4: Using the web interface 3. If you want to change the password, click Edit next to the number you want to use. 4. Enter the password you want for your IP handset. The Thrane IP Handset only supports numbers (no letters) Note in the password.
Page 85 Chapter 4: Using the web interface Setting up the IP handsets To set up IP handsets, do as follows: Select SETTINGS > IP handsets. 2. Select Edit next to a handset to change the password of the handset. Remember that you must enter the same password and local number (user name) in the IP handset.
Page 86 Chapter 4: Using the web interface Setting the call types for IP handsets In the Call settings page you can set the call types for each local number and see whether Restricted dialing is enabled for that number. For further information on Restricted dialing, see Restricted dialing on page 121.
Page 87 Chapter 4: Using the web interface Setting up the IP handset compatibility If you are connecting your Thrane IP Handset(s) to the terminal through a separate router with NAT, you must use IP handsets with software version 1.8 or newer and set up the handset compatibility in the web interface of the terminal as described below.
Page 88 Chapter 4: Using the web interface Configuring the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
Page 89 Chapter 4: Using the web interface network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. • Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated. •...
Page 90 Chapter 4: Using the web interface Configuring the I/O interface To configure the I/O pins, do as follows: Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 81.
Page 91: Managing Lan Network Users
Chapter 4: Using the web interface Managing LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
Page 92 Chapter 4: Using the web interface Necessary steps when managing network users The steps necessary for managing network users include: Defining a network user group. See Setting up the network user groups on page 86. The network user groups determine settings such as: •...
Page 93 Chapter 4: Using the web interface Setting up the network user groups Overview A network user group, in this context, is a group of network users sharing the same Quality of Service profile and network parameters. There are 11 configurable network user groups. For the Default network user group certain settings are locked to make sure there is always one functional network user group available.
Page 94 Chapter 4: Using the web interface 2. Click Edit next to the network user group you want to set up. 98-131305-DraftA1 Managing LAN network users...
Page 95 Chapter 4: Using the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
Page 96 Chapter 4: Using the web interface 10. If your APN uses a password, type in the user name and password provided from the Airtime Provider. If you are going to use the static IP address from your SIM card, the user name and Note password are mandatory! See step 6.
Page 97 Chapter 4: Using the web interface Managing network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
Page 98 Chapter 4: Using the web interface Locking an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
Page 99 Chapter 4: Using the web interface Using the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches MAC address, IP address and LAN port in any of the entries in the table.
Page 100 Chapter 4: Using the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
Page 101 Chapter 4: Using the web interface Changing the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry.
Page 102 Chapter 4: Using the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network. This means that the terminal must know the APN in order to be able to connect to the external network.
Page 103 Chapter 4: Using the web interface Starting/stopping data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: Select CONNECT. When you are prompted, enter the administrator user name and password. The default user name is admin and the default password is 1234.
Page 104: Uploading Software
Chapter 4: Using the web interface Uploading software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without entering the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
Page 105 Chapter 4: Using the web interface Uploading software from your computer To upload software from your computer to the terminal, do as follows: Download the new software as described in the next section, or acquire the software from Thrane & Thrane and save it on your computer. 2.
Page 106 Chapter 4: Using the web interface Downloading software from the Internet The terminal uses your BGAN airtime subscription to download the new software Important from the Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Thrane & Thrane, save it on your computer and then connect the computer to the terminal.
Page 107: Selecting The Preferred Bgan Satellite
The EXPLORER terminates all ongoing connections and deregisters from the current satellite before registering on the new satellite. If you have selected one of the satellites, your EXPLORER 325 system will only try to Note register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 325 system will not be able to register with the BGAN network.
Page 108: Selecting The Language
Chapter 4: Using the web interface Selecting the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish or Mandarin (Chinese). To change the language, do as follows: Select SETTINGS > Language. 2.
Page 109: Administration
Chapter 4: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234.
Page 110 Chapter 4: Using the web interface Resetting the administrator password If you have forgotten the administrator password, do as follows: Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard. 2.
Page 111 Chapter 4: Using the web interface Changing the administrator password To change the administrator password, do as follows: After entering the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2. Type in the existing user name. 3.
Page 112 Chapter 4: Using the web interface Saving a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal. Configuration files can only be exchanged between terminals Note with the same software version!
Page 113: Call Charges
Chapter 4: Using the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Thrane & Thrane does not take responsibility for the correctness of the estimated Note charges.
Page 114 Chapter 4: Using the web interface Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3.
Page 115: Using Profiles
Chapter 4: Using the web interface Using profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
Page 116 Chapter 4: Using the web interface 2. Click Edit next to one of the user defined profiles. 3. Fill in the name you want for your profile. 4. Select the Traffic class from the drop-down list. For best performance, choose the right traffic class for your application. In Important general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g.
Page 117 Chapter 4: Using the web interface • Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of databases and reception of measurement records. 5. Type in the bit rates in kbps in the following fields: •...
Page 118 Chapter 4: Using the web interface Using traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient. However, to have a video conference you may need a Streaming IP connection in order to obtain a direct connection without interruptions.
Page 119 Chapter 4: Using the web interface 2. Click the link New entry. 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. 4.
Page 120 Chapter 4: Using the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
Page 121 Chapter 4: Using the web interface Setting up the use of SIM PIN in the terminal Enabling or disabling the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: Select ADMINISTRATION >...
Page 122 Chapter 4: Using the web interface Changing the SIM PIN To change the PIN used to access the terminal, do as follows: Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
Page 123 Chapter 4: Using the web interface Setting up user permissions You can allow or deny users who are not administrators access to certain functions and make these pages read-only. This is useful if you want to protect the system against unintended changes.
Page 124 This setting does not take effect until the terminal is restarted. Note AT commands are low-level commands used to control modems, in this case the EXPLORER 325 terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply.
Page 125: Remote Management
Chapter 4: Using the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: From the left navigation pane, select ADMINISTRATION >...
Page 126 Chapter 4: Using the web interface If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. You must activate a connection in the terminal before you can Note access the terminal.
Page 127 Chapter 4: Using the web interface 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS. 5.
Page 128 Chapter 4: Using the web interface Restricted dialing In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately.
Page 129: Help Desk And Diagnostic Report
Chapter 4: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.
Page 130: Event Logging And Self Test
To view the Event log, select HELPDESK > Event log from the left navigation pane. Self test The Self test performs system test on the EXPLORER 325 system, similar to the tests that are performed during the Power On Self Test (POST).
Page 131: Site Map
Chapter 4: Using the web interface To activate a Self test, do as follows: Select HELPDESK > Self test. 2. Click Self test. 3. Click OK in the Warning dialog. The terminal now reboots and performs a self test. Extended status To see the Extended status page, select HELPDESK >...
Page 132: Chapter 5 Troubleshooting
Chapter 5 Troubleshooting In this chapter This chapter gives guidelines for troubleshooting and provides an overview of the different means of status signaling. Getting support Overview If this manual does not provide the remedies to solve your problem, you may want to contact your Airtime Provider or your local distributor.
Page 133: Uploading Software
Chapter 5: Troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the terminal, do as follows: Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. Uploading software using the web interface You can upload software using the web interface.
Page 134: Part Numbers
Chapter 5: Troubleshooting Part numbers System units ® TT-3721A EXPLORER 325 system Item Part number EXPLORER 325 antenna 403058A EXPLORER 325 terminal 403733A TT-3670A Thrane IP Handset & Cradle, wired Item Part number Thrane IP Handset, wired 403672A Thrane IP Cradle, wired...
Page 135: Troubleshooting Guide
Chapter 5: Troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The terminal reboots The input current is Make sure the power supply complies with spontaneously.
Page 136 Chapter 5: Troubleshooting Problem Possible Cause Remedy Some BGAN services There may be limitations If possible, use another service. are not available. in the BGAN services, To get information on limitations in e.g. in low elevation or if services, you may contact Inmarsat the network is loaded support, e.g.
Page 137 Chapter 5: Troubleshooting Problem Possible Cause Remedy An IP handset The cable is not properly Connect the cable. connection cannot connected. be established. There is no power (PoE) Check that the input voltage is within the in the LAN interface. The specified range reason may be that there (10.5 - 32 V DC;...
Page 138: Status Signaling
Chapter 5: Troubleshooting Status signaling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signaling, to help you find the cause of a problem: Indicator. • • Event messages. • Event log. Indicator, event messages and logs are described in the following sections.
Page 139 Chapter 5: Troubleshooting List of events The following list explains the events that may show in the web interface of the terminal. Events with “Info” level are not included in this list. Only events that can appear in the Note alarm list and cause a warning icon in the web interface are included.
Page 140 Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to The EXPLORER 325 no longer Make sure the EXPLORER 325 Satellite 01409 receives a signal from the has a clear view to the satellite.
Page 141 Only network approval. If the emergency calls are allowed. problem persists, contact your Airtime Provider. 01700 to The EXPLORER 325 has not yet Restart the terminal. Registration 01709 been allowed to register for for voice If the problem persists, contact...
Page 142 Chapter 5: Troubleshooting Event Text Explanation Remedy 03600 to The Phone interface fails to 2-wire 03609 operate. Possible reasons: operational failure Ground shorted. Check the wires. 2. Power overload. 2. Wait until the event is cleared; then try again. 3. Temperature overload. 3.
Page 143 Chapter 5: Troubleshooting Event Text Explanation Remedy 0801D New firmware is being Contact your distributor if the Uploading uploaded to the antenna. Event is not cleared within 5 firmware to minutes. antenna The Event will be cleared when upload has finished. 0802C The terminal was unable to Contact your distributor.
Page 144 Chapter 5: Troubleshooting Event Text Explanation Remedy 08034 New firmware was successfully Reboot the terminal. Contact Antenna failed uploaded to the antenna but your distributor if the problem to exit Flash the antenna failed to start persists. Manager. Power normally with the new cycle needed firmware.
Page 145 Chapter 5: Troubleshooting Event Text Explanation Remedy 0804B You are not using the right Only use the antenna(s) Illegal combination of antenna and intended for use with your combination of terminal. terminal. antenna and terminal 0804C The terminal is set up to use a Enter the web interface and The selected select SETTINGS >...
Page 146: Logging Of Events
Chapter 5: Troubleshooting Logging of events Diagnostic report When contacting your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.
Page 147: Reset Button
Chapter 5: Troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To press the Reset button, use a pointed device. Function of the Reset button The Reset button on the terminal has the following functions: Action...
Page 148: List Of Reserved Ip Subnets
Chapter 5: Troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.
Page 149: Supported At Commands For Pppoe
Chapter 5: Troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example specifying Quality of Service parameters or which APN to use. The following AT commands are supported: •...
Page 150 Chapter 5: Troubleshooting • <Max bitrate DL> is the maximum bit rate down link (0, 32, 64, 128) • <Guaranteed bitrate UL> is the guaranteed bit rate up link (0, 32, 64, 128) • <Guaranteed bitrate DL> is the guaranteed bit rate down link (0, 32, 64, 128) Example: AT+CGEQREQ=1,1,64,64,64,64 AT+CGEQMIN Usage:...
Page 151 Chapter 5: Troubleshooting AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...
Page 152: Chapter 6 Conformity
EXPLORER CE (R&TTE) The EXPLORER 325 is in the process of being CE certified (R&TTE directive). The “Declaration of Conformity with R&TTE Directive” will be enclosed in copy on the next page when ready. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...
Page 153 Chapter 6: Conformity REPLACE THIS PAGE WITH THE DECLARATION OF CONFORMITY FOR EXPLORER 325. ® 98-131305-DraftA1 EXPLORER...
Page 154: Glossary
Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility.
Page 155 Glossary Geostationary Placed in a fixed position relative to a point on the surface of the earth. Global Positioning System Input/Output IAI-2 Inmarsat Air Interface-2. The air interface used for BGAN. IAI-2 is an evolution of MPDS with new bearer types, which give a wide range of data rates from 16 kbps up to 492 kbps. By utilizing different modulation schemes, variable coding rate and power adjustment, it is possible to change the bearer type to give optimum throughput with efficient use of the satellite resources.
Page 156 Glossary Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. Personal Identification Number. A code number used to provide access to a system that has restricted access. Power over Ethernet POST Power On Self Test.
Page 157 Glossary Session Initiation Protocol. An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. Used e.g. for Internet telephony. Short Messaging Service Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream.
Page 158: Index
Index Index Numerics calls barring 2-wire interface closed user group local numbers forwarding setting call type holding line identification local making or receiving missed, received, outgoing administration settings redial administration, remote to the terminal analog phone transferring local numbers viewing ongoing antenna waiting indication viewing properties...
Page 159 Index document number IP address installation manual external, setting up IP handset user manual for connected device for web interface local, setting up local, viewing IP handset Ethernet interface BGAN features setting up connecting events description list of active entering PIN exporting configuration local numbers extended status...
Page 160 Index network classification table network devices quality of voice network management Quick dial network setup, default network terms definitions radiation redial registering on the BGAN network Outbox for SMS messages remote management resending or deleting messages remote on/off restricted dialing Router mode phone local call...
Page 161 Index status web interface air interface accessing connection browser settings extended definition methods for signaling navigating ongoing calls and data sessions site map viewing Streaming IP activating definition supplementary services supported using support contact information telephone interface local numbers setting call type tools for setting up the terminal total usage viewing...

Thrane&Thrane EXPLORER 325 User Manual

Chapter 1 Introduction

Chapter 2 Getting Started

Chapter 3 Operating the System

Chapter 4 Using the Web Interface

Chapter 5 Troubleshooting

Chapter 6 Conformity

Quick Links

Troubleshooting

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