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In case of any conflict between the following policies and the National Policies, or Commissions; the
national policies shall prevail.
1. Within 12 months from the purchasing date, if any performance fault listed in the Schedule "Mobile
Phone Performance Failure Table" occurs on your device, consumer can claim for a maintenance. The
accessories such as charger, data cable, headset and battery (including internal battery) have a
6-month warranty.
2. Please be sure to fill in your mobile phone warranty card in a complete, correct and truthful anner,
ask the dealer to issue an invoice and keep it in a safe place.
3. Valid purchase invoice: the invoice shall indicate the serial number of the mobile phone, factory serial
number (batch number) of the accessories (battery and charger), product model, sales date, Seller's
seal, amount and so on.
4. A valid warranty card and invoice are essential for protecting your warranty rights. (Valid warranty
card and invoice: the information filled in shall be complete, true and correct without alteration). If you
lose the valid invoice and warranty card and unable to provide us with a photocopy of it, we will provide
your mobile phone with a 12-month warranty service beginning on the 90th day after the manufacturing
date of your mobile phone.
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