Troubleshooting - 3PLUS HR Elite Series Owner's Manual

9. Troubleshooting

App failed to pair with the band:
1. Check if your phone network and Bluetooth settings are
turned on or not. Both the phone network and Bluetooth
need to be on at the same time for data synchronization.
2. Check if your band is near your phone. The connection
distance is within 5 meters.
3. Make sure that the band is not connected to another
account.
App failed to synchronize data:
1. Check if your phone network and Bluetooth settings are
turned on. Both the phone network and Bluetooth need to
be on at the same time for data synchronization.
2. Check if your band is near your phone. The connection
distance is within 5 meters.
3. Make sure that your band is connected with your phone
and the 3PLUS ELITE app.
Please contact us if you're still having issues.
Send us an email at：service@3plususa.com
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