Table of Contents
Advertisement
Advertisement
Table of Contents
Related Manuals for BT Quantum 8568
Summary of Contents for BT Quantum 8568
-
Page 2: Table Of Contents
Accessing the Personal and System Speed-dial lists from a BT 5330 or 5320 systemphone ..17 Accessing the Personal and System Speed-dial lists from a BT 8568 systemphone....18 Accessing the Personal Speed-dial list from a BT 8528 systemphone ......... 18 Accessing the Personal and system Speed-dial lists from a Q DECT or standard telephone.. - Page 3 Adding Numbers to your System Speed-dial list ............. 19 VOICEMAIL ......................... 19 BT Q 8568, 5320 5330 S ......20 CCESSING VOICEMAIL FROM A UANTUM YSTEMPHONE Retrieving messages from Extension and Group voicemail ..........21 Turning the System Voicemail on and off ..............21 Retrieving messages from the System Voice mail.
- Page 4 Diverting calls when your extension is busy ..............37 Diverting calls when your extension does not answer............39 ..................39 IVERTING ALLS ROUP IVERT Setting Group Divert....................40 Cancelling Group Divert .................... 40 Answering a Door Intercom call................... 41 Opening a Door using Door Open ................41 ......................
- Page 5 ACKGROUND USIC ..................... 57 SING ROGRAMMABLE Programmable Keys on BT 5320, BT 5330 and BT 8568 Systemphones ......57 Programmable Keys on a BT 8528 Systemphone............57 ....................58 OCKING YOUR EXTENSION Locking your extension....................58 Unlocking your extension ................... 58 Making a call from a locked extension ................
-
Page 7: Welcome
Welcome Using this document This User Guide is your guide to using the features of the BT Quantum system with a BT Digital or IP Systemphone, a BT Q DECT Telephone, a BT Q Telephone or a compatible standard telephone. -
Page 8: About Your Bt Quantum Telephones
BT 8568 Digital Systemphone The BT 8568 Digital Systemphone is equipped with a six-line display. It has a hearing aid- compatible handset, a message indicator lamp, an internal speaker and microphone providing on-hook dialling, and five types of keys: feature keys, dial pad keys, navigation keys, menu keys and programmable keys. - Page 9 Handset: The handset is hearing aid compatible (HAC). Navigation Keys: The two top keys on the lower half of the telephone are pre-programmed as Navigation Keys. Use these keys to page through display screens. Menu Keys: Use these keys to view and select feature options. Display: Viewing area for using features and identifying callers.
- Page 10 Feature Keys for the BT 8568 and 8528 systemphones: Provide quick access to commonly used features. Feature Volume control for the ringer, handset, and speaker. Adjust ringer volume while telephone is ringing. Down Adjust handset or speaker volume while using handset or speaker.
-
Page 11: Bt 8528 Digital Systemphone
• In order to access systemphone features you must use the BT Quantum Feature Access Codes. For more information see Feature Access Codes on page 60. Page 5... -
Page 12: Bt 5330 Ip Systemphone
BT 5330 IP Systemphone The BT 5330 IP Systemphone is a full-featured, IP telephone that provides voice communication over an IP network. The BT 5330 systemphone has a large backlit liquid crystal display, programmable keys, on- hook dialling, and a Ring/Message indicator. Handset: The handset is hearing aid compatible (HAC). - Page 13 Feature Keys for the BT 5320 and 5330 systemphones: Provide quick access to commonly used features. Feature Volume control for the ringer, handset, and speaker. Adjust ringer volume while telephone is ringing. Down Adjust handset or speaker volume while using handset or speaker. Activates Hands-free mode (speakerphone).
-
Page 14: Bt 5320 Ip Systemphone
BT 5320 IP Systemphone Similar to the BT 5330, the BT 5320 IP Systemphone is a full-featured, IP telephone that provides voice communication over an IP network. The BT 5320 systemphone has a large liquid crystal display, on-hook dialling, a Ring/Message indicator and a hearing aid compatible handset (HAC). -
Page 15: Headset Instructions
Turn Headset off now appears on the display to allow you to turn the headset off. Note: Removing the headset from the headset Jack automatically turns the headset off. Connecting and activating the headset on the BT 8568 systemphone •... -
Page 16: Other Supported Telephones
Other supported telephones In addition to systemphones, BT Quantum supports the Q DECT and the Q Telephone. These phones do not provide the same level of features as systemphones. However entering a feature code can access certain features. See the codes on Page 60. -
Page 17: Q Telephone
The BT Q Phone supports basic call handling, programmable keys (speed dial, feature codes etc.), on-hook dialling, and caller display. The BT Quantum is compatible with other standard telephones. Refer to your telephone user guide for information on how to use your specific telephone. -
Page 18: Call Basics
BT Q Telephone you will also be presented with a name if available (BT Q DECT does not display names which are stored on the BT Quantum System). You can do one of the following to answer the call: •... -
Page 19: Making Calls
• A free line will be selected automatically and the number will be dialled. From a BT 5320, 5330, 8568 or 8528 systemphone select a line and dial 141 followed by the external number. From all phone types, dial 9 or 760-769, and dial 141 followed by the external number. -
Page 20: Making An Internal Call
Administration manual for instructions on programming extension names. Making a Call to an Extension Group Your BT Quantum system may be programmed with up to 20 Extension Groups. You can call a group in one of the following ways: •... -
Page 21: Recall From Hold
• From another systemphone press the line key associated with the call. The line light is solid red. • On a Q DECT telephone, or compatible standard telephones that placed the call on hold dial 719. This returns to the call placed on hold by the telephone. If an extension has two calls on system hold, selecting Return to line or dialling 719 will return to the first call that was put on hold. -
Page 22: Transferring A Call To An External Number
Service restricts an extension from directly dialling a number, the Class Of Service Override allows that extension to access all system speed-dial numbers. For a description of Class of Service Override, refer to the BT Quantum Administration Guide. Adding Numbers to your Personal Speed-dial list... -
Page 23: Accessing The Personal And System Speed-Dial Lists From A Bt 5330 Or 5320 Systemphone
• On a BT 8568 systemphone, press the Directory key • On a BT 5330 or BT 5320 systemphone, scroll through display screens and select Directories. • Select Personal Entries. • Enter the Index number (01 – 50) to specify the location of the number. -
Page 24: Accessing The Personal And System Speed-Dial Lists From A Bt 8568 Systemphone
A line is automatically selected and the number dialled. If some numbers have been entered without names they are presented at the end of the list. Accessing the Personal and System Speed-dial lists from a BT 8568 systemphone Press the Directory key •... -
Page 25: Adding Numbers To Your System Speed-Dial List
Note: It is not possible to add system speed dial entries from a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone. Voicemail Your BT Quantum system may be programmed with three different types of voicemail. • Extension voicemail: voicemail allocated to a specific extension. By default, extensions are not allocated voicemail. -
Page 26: Accessing Voicemail From Abt Quantum 8568, 5320 And 5330 Systemphone
When voicemail is allocated to an extension or group, Divert no answer and Divert on busy are automatically set to send calls to voicemail for the extension or group. Please consult your system administrator or refer to the BT Quantum Administration Guide for information on how to configure group or the system voicemail. -
Page 27: Retrieving Messages From Extension And Group Voicemail
• Back 10secs • Forward 10secs • Exit When the message has been replayed the following options are available: • Next message • Erase message • Forward message • Prev message • Start of message • Call Back options Retrieving messages from Extension and Group voicemail If new voice messages have been left on your voicemail or your group voicemail, the Message Waiting light, located on the top right-hand corner of your systemphone, will be on and flashing. -
Page 28: Retrieving Messages From The System Voice Mail
Retrieving messages from the System Voice mail. When there is a new message on the System Voice mail the Message Waiting light on extension 201 will be lit and xx Sys VM messag will appear on the top line of the display. To retrieve System Voicemail messages: •... -
Page 29: Automatically Calling The Sender Of A Message
• Leave a message Automatically calling the sender of a message Return Call allows you to call the sender of a voicemail message. • When you have listened to a voicemail message select Return Call. • The system calls the sender’s number. •... -
Page 30: Monitoring And Picking-Up Callers As They Speak To Your Voicemail
• Enter your voicemail password (1111 by default). • Select Mailbox options. • Select Replay greeting and the greeting will be replayed. Monitoring and picking-up callers as they speak to your voicemail You can operate your voicemail in Voicemail Monitor Mode. In this mode, when calls are diverted to your voicemail and your extension is free, the callers message is relayed over the speaker of your systemphone. - Page 31 You can set any Divert to VM by setting the diversion to 710. • Dial 732 710 to Divert All Calls to voicemail. • Dial 733 710 to Divert On Busy to voicemail. • Dial 734 710 to Divert on No Answer to voicemail. If your extension is equipped with a telephone that can display the incoming number information, an indication will be given on the telephone that you have new voice messages.
- Page 32 After message playback begins: Dial Pause playback. Replays the first message Go back to start of message with no time stamp Go back to previous message. Go back to start of message including time stamp Play the next message. Erase the message Forward message to another extension.
-
Page 33: Retrieving Voicemail Messages Remotely
Dial Record your greeting Change your password Return to the main menu. Advanced Options Dial Return Call. Automatically make a call to caller who left the message. (Not applicable with remote mailbox access) Leave a message Return to the main menu Retrieving voicemail messages remotely In order to access your extension voicemail remotely you must have your calls diverted to your voicemail, and have... - Page 34 While listening to the greeting Main Menu Dial Mailbox options Replay Messages For Advanced options. Go to previous message Go back to start of message including time stamp Go to Next message To Delete this message Forward message Help Main Menu Exit After message playback begins Dial...
-
Page 35: Call Features
Account Codes If your BT Quantum system has been programmed to use account codes, you can associate four-digit codes with incoming and outgoing external calls. These codes are included in the Call Logging output. -
Page 36: Account Codes - Mandatory Mode
• Select Enter A/C Code from the idle menu. • Enter a four-digit code. You will hear dial tone. • Dial the external number as usual. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to enter an account code, dial 796 followed by the four-digit code. -
Page 37: Call Pick-Up
• Select Enter Account Code from the idle menu. • Enter a four-digit code. You will hear dial tone. • Dial the external number as normal. This only allows calls on group 1. To use other groups or to select a specific line dial the group access code 760 –769 or select a line and then dial the account code followed by the number. -
Page 38: Call Waiting From External Calls
Call waiting from external calls If you are on a call, and your extension receives another external call a call waiting indication is given to your telephone. On a systemphone the display flashes the message Call Waiting –Line X that indicates the line the call is on. -
Page 39: Holding An External Conference Call
• At the start of a conference call a single tone is presented to all parties to indicate that the call is a conference call. Holding an External Conference Call On a BT systemphone, to hold include an external number in a conference call: •... -
Page 40: Making An External Consultation
• While on a call press Recall (R) or ( ) on your telephone. • Dial the extension number. To return to the first call and place the second call on hold: • Press Recall (R) or ( ) and dial 2. To return to the held call and release the active call: •... -
Page 41: Deflecting A Call To Another Extension
How a caller’s name is displayed at your extension BT Quantum allows you to associate names with caller numbers and to display the names instead of the numbers. The names or numbers are displayed as follows: Page 35... -
Page 42: Diverting Calls: Extension Divert
• The caller’s number will appear on the display of all systemphones programmed to ring for incoming calls. • If a name is associated with the number in either the CLI store or the system speed-dial store the name will be displayed. If a name is associated in both of these stores the CLI store name is presented. -
Page 43: Diverting Your Calls While You Are At Another Extension (Follow Me)
• To voicemail dial 732 710. • On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to cancel Divert all calls dial 732. Note: Broken tone is not provided on Q DECT telephones when Divert All Calls is enabled. It is provided on all other telephones Note: Confirmation tone is returned when diversions are set or cancelled from the Q and DECT telephones. - Page 44 To use Divert on Busy: • From the idle menu scroll until Divert is displayed. • Select Divert. • Select Divert on busy. • Enter an internal number or select the extension from the list if you want to divert all your calls to another extension.
-
Page 45: Diverting Calls When Your Extension Does Not Answer
Diverting calls when your extension does not answer You can use Divert No Answer to redirect all calls that are unanswered after 11 seconds to another extension or to your voicemail or to an external number. To use Divert No Answer: •... -
Page 46: Setting Group Divert
An extension that is not in the group is not permitted to set or cancel a Group Divert. Setting Group Divert • From the Idle menu scroll until Group Divert is displayed • Select Group divert. • Select the group for which you wish to divert calls. •... -
Page 47: Answering A Door Intercom Call
• Select the group for which you wish to cancel Group Divert. • Select the Group Divert type to be cancelled. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to Cancel Group Divert: • Dial the Group Divert Code followed by the group number. •... -
Page 48: Forward Recall
To set Do Not Disturb on your extension: • From the idle menu scroll until Do Not Disturb is displayed. • Select Do not disturb. When Do Not Disturb is set you will hear a broken dial tone when you lift the handset. Broken tone is not provided on DECT phones when Do Not Disturb is enabled. -
Page 49: Night Service
On a BT 8528 systemphone, Q DECT telephone, Q phone and compatible standard telephone, to Log In/Out of a group, dial 723 followed by the group directory number (180 - 199). • To log in to all groups of which you are a member, dial 723 1. •... -
Page 50: Paging
Making an announcement over a Public Address System If there is a Public Address (PA) system connected to your BT Quantum, extensions can make an announcement over the PA. The extensions that can make announcements over the PA are set in system programming. See the BT Quantum Administration Guide for programming instructions. -
Page 51: Making An Announcement Over The Speakers Of All Systemphones And The Pa
On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, to use Internal Paging, dial 716. Making an announcement over the speakers of all systemphones and the PA Page All allows any extension to make an announcement over the speakers of all systemphones and the PA amplifier. -
Page 52: Parking And Retrieving Calls
These saved numbers may also be redialled. To redial a saved number: • From the Idle menu, select Saved Numbers. • Select the number to be redialled. • This feature is only available on the BT 5330, BT 5320 and BT 8568 systemphones. Page 46... -
Page 53: Reminder Call
Reminder Call Reminder Call allows you to set your extension to ring at a given time. Reminder calls must be set daily and cannot be set more than 24 hours ahead. Setting a Reminder Call on your extension From the idle menu, scroll until Reminder Call is displayed. Select Reminder call. -
Page 54: Receiving An Exchange Line As Soon As Available
• Select Answer the call or pick up the handset. On a BT 8528 systemphone, Q DECT telephone or a compatible standard telephone, Press (R) or ( ) and dial 5. Receiving an exchange line as soon as available When you dial for an exchange line and none are free: •... -
Page 55: Storing And Redialling Received Calls
Storing and Redialling Received Calls The Calls lists automatically save information about calls to the system. The information stored is: • The caller telephone number. • The date and time of the call. Information is not stored for calls with withheld or unavailable numbers. When a new record is received and the memory is full, the oldest record is discarded from memory. -
Page 56: Mobility Features
Fixed Mobile Convergence (FMC) allows you to switch between your desk and mobile telephones while you are on a call. • Remote Teleworker allows you to locate BT Quantum extensions at a remote site. • Paired Extensions allows you to duplicate the number and functionality of your first extension in a second location. -
Page 57: Retrieving Calls From The Mobile Telephone
• Answer the call on the mobile. The display on the desk telephone shows Retrieve from mo. When selected, the call is re- connected to the desk telephone and disconnected from the mobile. Retrieving Calls from the mobile telephone When a call ringing a desk and mobile telephone is answered on the mobile you can: •... -
Page 58: Weekend Service
You can set up a BT 5320 or BT 5330 IP systemphones as a remote teleworker extension. To do so, your administrator must first use the web interface to configure the extension as an IP phone. For instructions, refer the BT Quantum Administration Guide. To programme the phone as a remote extension: •... - Page 59 Scroll down until ICP IP Address appears on your screen. • Enter the ICP IP Address given to you by your system administrator (this will typically be the WAN IP address of the BT Quantum System). • Scroll until TFTP Address appears on your screen.
-
Page 60: Paired Extensions
This section describes features you can use to personalise your systemphone. Adjusting the Viewing Angle On a BT 8568, BT 8528, BT 5320 and BT 5330, the stand built into your telephone tilts to give you a better view of the keys. -
Page 61: Changing Volume Levels
For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches. Changing Volume Levels To change the volume level on a BT 8528, BT 8568, BT 5320 and BT 5330 systemphones: • When on a call press the Down keys to adjust the volume. -
Page 62: To Change The Ring Tone On The Bt Q Dect Telephone
Use the Contrast + and Contrast – keys from the display to adjust the contrast • Press Save then Close. Adjusting Contrast and Brightness on the BT 8568 Systemphone You may choose from four levels of display contrast. ⊗ •... -
Page 63: Listening To Background Music
On a BT 8528 systemphone dial the code 706 to turn Background music on and off. Using Programmable Keys Programmable Keys on BT 5320, BT 5330 and BT 8568 Systemphones You can re-programme any or all of the programmable keys located on the systemphone. -
Page 64: Locking Your Extension
The feature codes are shown in the Appendix on page 60. Note: Line 1 is code #501; line 2 is code #502 etc. Locking your extension Extension Lock allows you to lock your extension to prevent unauthorised users from making external calls. -
Page 65: Resetting An Extension
• Dial your new 3-digit personal code. The new Personal code will not be displayed when entered. On a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone, to change your personal code, dial 714 followed by your current personal code and the new personal code. -
Page 66: Appendix: Feature Access Codes
Appendix: Feature Access Codes You may access the wide range of BT Quantum features with a BT 8528 systemphone, Q DECT telephone, Q phone or a compatible standard telephone. The following table lists the codes you need to enter to use each feature. - Page 67 Door Open – when not on a call Park Calls R722 (1-5) Door Open – when on a call R731 Pick Up Parked Call 712 (1-5) Extension Groups 1-10 180 -189 Redial Extension Groups 11-20 190 -199 Reminder Call 718 HHMM Extension Group 11 Reminder Call Cancel Extension Lock –...
- Page 68 Registered Office: 81 Newgate Street, London EC1A 7AJ. This device confirms to Directive 1999/5/EC on Radio Equipment and Telecommunications Terminal equipment as adopted by the European Parliament Registered in England No: 1800000. Produced by BT Business Information Systems Marketing Page 62 BT Quantum User Guide Rev 4...
Need help?
Do you have a question about the 8568 and is the answer not in the manual?
Questions and answers