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Watchguard DV-1 User Manual

Police dvd in-car video system
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Summary of Contents for Watchguard DV-1

  • Page 1 WGD00071...
  • Page 2 This document is applicable to DV-1 Firmware Version 7.0 and above. SAFETY WARNINGS To prevent fire or shock hazard, do not expose the DV-1 unit to rain or moisture. To avoid electrical shock, do not disassemble the DV-1 housing or place any objects other than the DVD inside the system.

  • Page 3: Table Of Contents

    Table of Contents Introduction to WatchGuard Video ................... 7 Welcome Statement and Company Values ........................7 Notices, Cautions, and Warnings ........................... 7 Using This Document..............................8 Please Give Us Your Suggestions ..........................8 DV-1 Firmware Updates ..............................9 DV-1 Hardware Versions ............................... 9 DV-1 Technical Specifications .............................
  • Page 4 Save or Restore Officer Preferences ........................... 43 4.8.1 Save Officer Preferences as Department Default ..................43 4.8.2 Restore Officer Preferences .......................... 44 Detailed DV-1 Operation ......................45 About DVD Media ................................ 45 Select Officer ................................45 Ejecting a DVD ................................46 Video Review Mode ..............................47 5.4.1...
  • Page 5 Updating DV-1 Firmware ............................. 92 8.8.1 Troubleshooting a DV-1 Firmware Update ....................94 8.8.1.1 Unit Hangs at the DV-1 Splash Screen ..................94 8.8.1.2 Unit Remains Powered Off On a Reboot ..................95 Fleet Manager Utility ......................97 Fleet Manager Utility Overview ............................ 97 Event Tags ...................................
  • Page 6 11.11 Video Review Mode ..............................121 11.11.1 Show/Hide Menu ............................122 11.11.2 Video Control Keys ............................122 11.12 Camera Overview ..............................123 11.13 Front Panel Controls ..............................123 11.13.1 Select Camera ............................. 123 11.13.2 Display/Front Panel Brightness ........................124 11.13.3 Microphones ..............................124 11.13.4 Volume Control ............................
  • Page 7 Thank you for choosing the WatchGuard Video DV-1, the world's first in-car Direct-to-DVD Video system that records directly onto re- writable DVD-Video discs that play in regular DVD players. The company was founded to bring the finest mobile law enforcement technology to the market.

  • Page 8: Other Modes Of Operation

    We want to hear from you. Tell us about your experiences and how you are using your DV-1. We will do our best to accommodate any suggestions you may have in future firmware revisions and hardware. U.S. customers, call Customer Service at 1-800-605-6734 or email us customerservice@watchguardvideo.com...

  • Page 9: Introduction To Watchguard Video

     Audio/visual (A/V) port – Used to transmit the analog audio and video of the DV-1 to an external device (such as a television or video server).  USB port – For future expansion of the unit.

  • Page 10: Technical Specifications

     Lowest radiated emissions of any DV-1 type  Environmentally-responsible lead-free process on the main board For the most current DV-1 technical specifications, go to http://watchguardvideo.com/dv1/specs. WatchGuard Video Attn: Customer Service Department 415 Century Parkway Allen, Texas 75013 1-800-605-6734 customerservice@watchguardvideo.com...
  • Page 11 Adhere to the following safety instructions while using the DV-1:  Do not use this device near water.  Clean only with a dry cloth.  Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. ...
  • Page 12 If the system does not work, check the connections first. If everything is in order, check the fuse. If while under the warranty period, it is determined that the WatchGuard Video system was internally changed, modified, or repair attempted, the system warranty will become null and void.

  • Page 13: Safety, Product Care, And Warranty

    – WatchGuard Video will not be liable for any direct, indirect, consequential, or incidental damages arising out of the use of or inability to use the system. WatchGuard Video will not be responsible for any removal or re-installation cost of the unit or for...

  • Page 14: Owner's Record

    – WatchGuard Video is dedicated to an extremely high level of Customer Service. Under most circumstances WatchGuard will repair, test, and ship the defective unit or component within three (3) business days of receipt of the unit to its facility (excluding date of receipt).
  • Page 15 DVD player. The DVDs that come out of the DV-1 are ready to play on your DVD player or computer. Evidence recorded in the car is the exact evidence that is taken to court.

  • Page 16: Dv-1 System Overview

    The latest accessories and input devices are on the web at: http://watchguardvideo.com/. Fleet Manager Utility – A Windows 7/Vista/XP software application used to create configuration files for loading batch settings into the DV-1 unit. Fleet Manager Utility on page 97 for details.

  • Page 17: Permission Levels

    The DV-1 is configured with three permission levels. This enables departments to control who can use the features, change the configurations, or perform maintenance on the unit.  User – Officer-level permission to use the DV-1 in accordance with the configuration established by the Supervisor  Supervisor: Add or delete users Determine operational parameters of the DV-1 (e.g.,...

  • Page 18: Connections And Cable Diagrams

    DV-1 to the Front/Combination Camera. Rear/Auxiliary Camera Cable (optional): Connects the DV-1 to the Rear/Auxiliary Camera. Wireless Microphone Cable: Connects the DV-1 to the wireless microphone system. Cabin Microphone Cable: Captures audio from inside the vehicle. A/V: Connects audio/video components to the DV-1.

  • Page 19: Figure 4 Connections And Cable Diagram - Modular Unit

    (optional): Connects the DV-1 to the Rear/Auxiliary Camera. Network Cable: Connects the DV- 1 to a network. Wireless Microphone Cable: Connects the DV-1 to the wireless microphone system. Cabin Microphone Cable: Captures audio from inside the vehicle. A/V: Connects audio/video components to the DV-1.

  • Page 20: Front Panel Controls

    FRONT PANEL CONTROLS DV-1 SYSTEM OVERVIEW Table 3 Front Panel Controls 1 Date 2 Menu key (Navigation Key 1) 3 Navigation Key 2 4 Navigation Key 3 5 Radar Speeds Target -- Fastest/Locked – Patrol 6 External Input Indicators 7 Power Indicator...

  • Page 21: Front Camera Keypad

    DV-1 SYSTEM OVERVIEW FRONT CAMERA KEYPAD Table 4 Front Camera Keypad 1 Backlight Compensation 2 Zoom Out (Manual) 3 Auto-Zoom 4 Zoom In (Manual) 5 Nightview Mode 6 Focus Near (Manual) 7 Cabin Camera 8 Auto-Focus 9 Infrared Array Front Camera Keypad Controls on page 62 for further details.

  • Page 22: Dvd Status Icons

    DVD STATUS ICONS DV-1 SYSTEM OVERVIEW This page intentionally left blank.
  • Page 23 MENU Press the key on the Front Panel of the DV-1. The Main Menu is displayed with the following options:  Exit Main Menu – Exit the Main Menu and return to the main camera display screen  Video Review:...

  • Page 24: Dv-1 Configuration

    PIN numbers) MENU Press the key again on the Front Panel of the DV-1 to exit the Main Menu and return to the main camera display screen. Many of the configuration settings in this section can be done easily using WatchGuard’s Fleet Manager Utility. The Fleet Manager Utility...

  • Page 25: Set Vehicle Id

    DV-1 CONFIGURATION SET VEHICLE ID The ENTER DEPARTMENT NAME screen is displayed.   Press the keys to navigate to the character(s) desired, Enter and then press to select. To erase an undesired character, press Delete. Special characters are as follows: ...

  • Page 26: Manage Officer Names

    MANAGE OFFICER NAMES DV-1 CONFIGURATION The Manage Officer Names screens allow you to add, edit, and delete officers. MENU SYSTEM SETTINGS Set Time, Date, Dept, Press > > Vehicle ID, Officer Names Manage Officer Names. > The MANAGE OFFICER NAMES screen is displayed.

  • Page 27: Edit Officer

    DV-1 CONFIGURATION MANAGE OFFICER NAMES The ADD OFFICER NAME screen is displayed.   Press the keys to navigate to the character(s) desired, Enter and then press to select. To erase an undesired character, press Delete. Special characters are as follows: ...

  • Page 28: Delete Officer

    MANAGE OFFICER NAMES DV-1 CONFIGURATION The EDIT OFFICER NAME screen is displayed.   Press the keys to navigate to the character(s) desired, Enter and then press to select. To erase an undesired character, press Delete. Special characters are as follows: ...

  • Page 29: Setup Input Devices

    DV-1 CONFIGURATION SETUP INPUT DEVICES Supervisor access is required to configure input devices unless the Setup Input Devices permission is set to YES. See Manage Permissions for Settings on page 80 for details on setting officer permissions. The following input devices can be configured: ...

  • Page 30: Radar Setup

    SETUP INPUT DEVICES DV-1 CONFIGURATION MENU SYSTEM SETTINGS Setup Input Devices Press > > (Radar, Siren, etc.) > Radar. The SETUP RADAR screen is displayed. Press the Up & Down keys to select the radar system, and then press Configure.

  • Page 31: Fan Speed

    CAUTION! Proceed carefully when changing these settings. If the Emergency Lights sensor input is set to NO, the DV-1 acts as if it is disconnected and won’t respond to the emergency light sensor input. Each of the sensor inputs reacts the same way.
  • Page 32 A GPS antenna is shown on the right. In order for the GPS system to track satellites and provide data to the DV-1, the GPS antenna needs to be installed where it has a clear view of the sky.
  • Page 33 This calibration is best performed when the system is cool (i.e., no sun exposure). Some DV-1 units calibrate automatically, and therefore, this option is not available on those systems. MENU...
  • Page 34 Manage Permissions for Settings page 80 for details on setting officer permissions. The DV-1 features Pre- and Post-Event recording capabilities, which cause the system to automatically add up to ten minutes of video footage before and/or after a recorded event.
  • Page 35 DV-1 CONFIGURATION RECORDING SETUP The SET PRE/POST EVENT RECORDING screen is displayed. The red outline highlights which soft function is active. PRE-Event Time Added to DVD Prior to Record key is highlighted by default. Press the Up & Down keys to select the amount of Pre-Event time to be added to the DVD.
  • Page 36 Manage Permissions for Settings on page 80 for details on setting officer permissions. The DV-1 features Auto-Record Trigger capabilities, which allow recording to start based on certain start and stop triggers. NOTICE In order for recording to start based on a specific trigger, the input for that trigger must be monitored.

  • Page 37: Gps Setup

    Press the key to toggle between YES and NO for the selected auto-record start trigger. Selecting YES instructs the DV-1 to begin recording automatically when that trigger is activated. Selecting NO means that automatic recording will not occur. Cancel Press to confirm, or to exit without making changes.

  • Page 38: Setup Stop Triggers

    Prompt to Confirm? Press the Key to select whether or not the system requests confirmation to end recording. Selecting instructs the DV-1 to request permission to end the recording. Selecting disables the prompt and automatically ends the recording as specified.

  • Page 39: Set Video Quality

    Supervisor access is required unless the Set Video Quality permission is set to YES. See Manage Permissions for Settings page 80 for details on setting officer permissions. The DV-1 allows you select from multiple video quality levels. MENU SYSTEM SETTINGS Setup Recording Press >...
  • Page 40 RECORDING SETUP DV-1 CONFIGURATION The Auto-Zoom feature allows the front camera to automatically zoom in on an object or subject for a set period of time, and then return to its previous zoom level. This is particularly useful for automatically zooming in on a vehicle license plate.

  • Page 41: Display Disc Usage

    From the Manage On-Screen Text screen, press Screen Text in This Vehicle & NO. to toggle between sets the system to show text on the DV-1’s screen. sets the system to not show on-screen text. NOTICE Changing the Display On-Screen Text in This Vehicle setting does not affect what text information is recorded on the DVD in the Closed-Captioning Layer.

  • Page 42: Set Text Fields To Record

    RECORDING SETUP DV-1 CONFIGURATION Supervisor access is required unless the Set Text Fields to Record permission is set to YES. See Manage Permissions for Settings page 80 for details on setting officer permissions. All metadata text fields are sampled and generated once per second.
  • Page 43 DV-1 CONFIGURATION SAVE OR RESTORE OFFICER PREFERENCES The DV-1 automatically creates a user profile with settings for each officer using the system. The settings included in this profile are:  Brightness levels  Volume levels  Microphone selection  Camera settings:...

  • Page 44: Save Or Restore Officer Preferences

    SAVE OR RESTORE OFFICER PREFERENCES DV-1 CONFIGURATION Selecting an item in the list and pressing causes the selected preferences to immediately become the current officer’s preferences. For example, if officer A is the currently selected officer in the system, and he chooses to restore preferences from officer B, then officer A’s preferences immediately become the same as officer B’s...

  • Page 45: Select Officer

    The DV-1 only records onto 4X-speed DVD+RW discs. Evidence- style blank DVDs are available through WatchGuard Video:  Highest-quality Sony® or Maxell® 4X-speed DVD+RW blank media  Bar code identifiers  Unique serial numbers  Boxed section for hand-written identifiers Ensure that the correct Officer Name is selected prior to using the DV-1.
  • Page 46 EJECTING A DVD DETAILED DV-1 OPERATION CAUTION! Do not use the Manual Eject Button on the DVD drive to eject discs because the system may not be done writing to the disc. STOP/QUIT Use only the key. Manually ejecting a DVD when the system has not finished burning files onto the disc may result in an unplayable DVD.
  • Page 47 The REVIEW VIDEO FROM HARD DRIVE screen is displayed. The three options are discussed in the sections below. NOTICE The DV-1 can playback events while simultaneously recording new events (both active or intentional recording plus background recording). However, the DVD drive will pause any burning activity while in Video Review mode.

  • Page 48: Video Review Mode

    VIDEO REVIEW MODE DETAILED DV-1 OPERATION Access Video Review mode as described in Section 5.4.1, and use the video control keys on the Front Panel to select and playback recorded events stored on the hard drive.  Pause Pause Stop...
  • Page 49 DETAILED DV-1 OPERATION VIDEO REVIEW MODE The RECORDED EVENT DETAIL screen displays, showing details about the highlighted recorded event. Page Dn Press to display additional details about the recorded Play Reburn event. Press to view the recorded event. Press reburn this recorded event as a new event on the current DVD.
  • Page 50 When the key is pressed, this ends an event (title) on the DVD. The DV-1 can be set to record using various methods. The available methods for beginning or ending a DVD title are: ...

  • Page 51: Recording To Dvd

    DVD. Each recorded event creates a title on the DVD. NOTICE If the DV-1 has been configured to use event tags, the officer will be prompted to provide additional event details when ending a STOP/QUIT recording (pressing the key).
  • Page 52 RECORDING TO DVD DETAILED DV-1 OPERATION The system stops burning to the DVD and displays the icon on the right in the following situations: Reason DVD Stops Burning Status Icon The DVD drive’s temperature is out of range There is no DVD in the drive...
  • Page 53 DETAILED DV-1 OPERATION RECORDING TO DVD When the DVD has less than 10 minutes remaining:  An alert sounds and a warning message is displayed  After the message disappears, the meter bar turns  The disc full condition is imminent. Be prepared to insert a new DVD.
  • Page 54 For example, if the icon shows a DVD with the number 2, this means that over 2 complete DVD’s worth of video has overflowed, and it is currently queuing video for a 3 disc. The DV-1 always burns the oldest overflow disc first.

  • Page 55: Stop Recording

    Covert Mode. With the split-screen feature, the DV-1 can simultaneously display and record images from two cameras. When a split screen image is displayed and recording is triggered, both images are recorded on the evidence DVD.
  • Page 56 CLOSED-CAPTIONING TEXT ON DVD PLAYBACK DETAILED DV-1 OPERATION All of the DV-1’s textual information (metadata) is saved on the DVD in a format called the Closed-Captioning Layer. The advantages of using the Closed-Captioning Layer for displaying this information are: ...

  • Page 57: Front Panel Controls

    DETAILED DV-1 OPERATION FRONT PANEL CONTROLS CAUTION! Display brightness levels may be adjusted down to off. Once the display is turned off, the operator can no longer view the menu system. Press any of the soft keys to return the display to normal.

  • Page 58: Screen Saver

    FRONT PANEL CONTROLS DETAILED DV-1 OPERATION The screen saver functionality can be configured to be disabled, active all the time (day and night), or active only during night view mode (night only). DISPLAY Press the key on the Front Panel.
  • Page 59 DETAILED DV-1 OPERATION FRONT PANEL CONTROLS Screen Saver Activation Press the key until NIGHT VIEW is displayed, to configure the screen saver to activate only during night view mode (night only), after the specified time interval. Press the Up and Down keys to set the desired amount of time until the screen saver activates at night.
  • Page 60 FRONT PANEL CONTROLS DETAILED DV-1 OPERATION CAUTION! High volume levels for the LIVE (wireless) setting may result in feedback between the speakers and the wireless microphone. VOLUME Press the key on the Front Panel. The VOLUME screen displays. Press the Select & Select keys to choose between LIVE (wireless), Playback Cabin, or Playback Wireless.

  • Page 61: Camera Key

    DETAILED DV-1 OPERATION FRONT PANEL CONTROLS The DV-1 can operate up to 3 cameras:  Front Camera – Main windshield-view zoom camera  Cabin Camera – Backseat-view camera  Rear/Auxiliary Camera – Optional and may have zoom capability The system automatically senses which cameras are installed and provides controls in the Camera Menu accessible from the Front Panel.
  • Page 62 The Front Camera or Rear Camera screen is displayed. The Front Camera screen is shown at the right. NOTICE If no camera is connected to the rear camera port on DV-1 startup, or a third-party camera (e.g., a thermal imaging camera) is REAR...

  • Page 63: Front Camera Keypad Controls

    Activating Night View mode optimizes the camera settings for nighttime operation. When Night View mode is turned on, the DV-1 automatically sets the manual focus to about 50 feet. When Night View mode is turned off, auto-focus is turned back on.

  • Page 64: Auto-Zoom

    FRONT CAMERA KEYPAD CONTROLS DETAILED DV-1 OPERATION The Auto-Zoom feature allows the camera to automatically zoom in on an object or subject for a set period of time, and then return to its previous zoom level. This is particularly useful for automatically zooming in on a vehicle license plate.

  • Page 65: Auto-Focus

    DETAILED DV-1 OPERATION FRONT CAMERA KEYPAD CONTROLS The bar scale at the bottom of the screen indicates the magnification level of the current zoom setting. To the left of the vertical bar is the optical zoom area, and to the right is the digital zoom area. W is wide angle, and T is telephoto.

  • Page 66: Playback On Computers And Dvd Players

    Zoom back out to a wide angle view, and the object will remain in crisp focus. Because of the DVD+RW format that is used in the DV-1, there is no need for disc finalization before playing back on a computer or DVD player.
  • Page 67 DETAILED DV-1 OPERATION PLAYBACK ON COMPUTERS AND DVD PLAYERS Play Video Below is the main window of the DMU. To play a DVD, click the button. Video Player Load DVD screen is displayed. Click the link in the center of the screen.
  • Page 68 PLAYBACK ON COMPUTERS AND DVD PLAYERS DETAILED DV-1 OPERATION The DVD’s main screen is displayed. Click a title to play it.
  • Page 69 There are several different types of microphones that may be included with the DV-1 system. For specific information on your particular microphone, please refer to the manufacturer’s manual that is packaged with your microphone. MICROPHONE Press the key on the Front Panel.

  • Page 70: Lapel Microphone Placement

    NOTICE A microphone is built into the belt-pack transceiver. Therefore, a lapel microphone is not required nor included with the DV-1. When using a lapel microphone, should the lapel microphone be disconnected, the built-in microphone takes over.
  • Page 71 The Status Menus display important system information about the DV-1. These screens are for informational purposes only and do not allow for any changes to system settings or functions. MENU STATUS INFO. View DVD information by pressing > The SYSTEM STATUS INFORMATION – DVD Disc Information screen is displayed by default.
  • Page 72 DVD DISC, DRIVE, AND MEDIA INFORMATION SYSTEM STATUS INFORMATION SCREENS For the DVD Disc Information screen, the on-screen terms are:  Video Quality – The quality of video set to record to the DVD (see Set Video Quality on page 39) ...

  • Page 73: System Status Information Screens

    SYSTEM STATUS INFORMATION SCREENS HARD DRIVE INFORMATION For the DVD Media Information screen (available only if a DVD is present), the on-screen terms are:  Media Code – Identifies the manufacturer of the DVD and assists the DVD burner in using the best write strategy ...

  • Page 74: System Information

    SYSTEM INFORMATION SYSTEM STATUS INFORMATION SCREENS MENU View software and hardware versions by pressing > STATUS INFO > System. On-screen terms are as follows:  Date/Time – The date and time currently set  OS – Main system software version ...
  • Page 75 SYSTEM STATUS INFORMATION SCREENS DEVICE INFORMATION MENU STATUS INFO View device information by pressing > > Devices. On-screen terms are as follows:  GPS – GPS status (configured in GPS Setup on page 32), including the latitude and longitude readings from the device if one is configured for the system ...

  • Page 76: Device Information

    DEVICE INFORMATION SYSTEM STATUS INFORMATION SCREENS This page intentionally left blank.
  • Page 77 The DV-1 is configured with three permission levels: User, Supervisor, and Administrator. This enables departments to control who can use the features, change the configurations, or perform maintenance on the unit. See Permission Levels on page 17 for further details.
  • Page 78 The key is automatically pressed when the fifth number is selected. The SUPERVISOR MENU is displayed. System behavior settings control when the DV-1 system powers on or off based on vehicle on or off status. MENU SUPERVISOR MENU...

  • Page 79: Supervisor/Administrator Functions

    SUPERVISOR/ADMINISTRATOR FUNCTIONS SET SYSTEM BEHAVIOR The SET SYSTEM BEHAVIOR screen is displayed. Press the Up and Down keys to select the behavior you want to edit. For a description of the System Behavior options, see the Department Default Policies table on page 103. Change Value Press the key to toggle between values for the...

  • Page 80: Set Microphone Behavior

    SET MICROPHONE BEHAVIOR SUPERVISOR/ADMINISTRATOR FUNCTIONS MENU SUPERVISOR MENU Set Microphone Press > > Behavior. If prompted to login, follow the steps listed in Supervisor and Administrator Login on page 78. The MICROPHONE BEHAVIOR screen is displayed. Press the Up & Down keys to select the behavior you wish to edit.

  • Page 81: Video Review Access Levels

    Close DVD When Ejected determines when the Current DVD starts. The default DV-1 behavior is to start the Current DVD when a blank (or previously used) DVD is inserted and formatted. Setting this permission to allows the current officer to close-out the Current DVD when it is ejected so that no one can view his or her video.
  • Page 82 MANAGE DVD AND HARD DRIVE SUPERVISOR/ADMINISTRATOR FUNCTIONS Video Review Access Levels restrict who can view videos stored on a DVD. There are 4 zones where video is stored and may be viewed at a later time, based on the assigned access level: ...
  • Page 83 SUPERVISOR/ADMINISTRATOR FUNCTIONS MANAGE DVD AND HARD DRIVE The DVD FORMAT screen is displayed. Format Cancel Press to format the DVD, or to exit without formatting. CAUTION! This operation should only be performed when instructed by Customer Service personnel. U.S. customers, call 1-800-605-6734 or email customerservice@watchguardvideo.com prior to selecting this option.

  • Page 84: Manage Dvd And Hard Drive

    MANAGE DVD AND HARD DRIVE SUPERVISOR/ADMINISTRATOR FUNCTIONS The text to the right flashes across the screen. If these tests are not completed successfully, please contact WatchGuard Customer Entering Maintenance Mode Service at 1-800-605-6734 or email customerservice@watchguardvideo.com. Checking Partition 1… Checking Partition 1…passed...

  • Page 85: Reset Recording State

    International customers, contact your local distributor. This option resets the DVD state to allow the DV-1 to recover from system errors that may have halted the DVD burn process and rendered the system inoperable. The reset will result in data loss, and a new blank DVD is required to continue operation following the reset.

  • Page 86: Set Number Of Dvds To Backup

    MANAGE DVD AND HARD DRIVE SUPERVISOR/ADMINISTRATOR FUNCTIONS The RESET RECORDING STATE screen is displayed. Press Reset. The system resets the recording state and then reboots. Cancel Press to exit without resetting. The hard drive stores (i.e., backs up) the number of DVDs specified in this configuration setting.

  • Page 87: Burn Dvd From Backup

    SUPERVISOR/ADMINISTRATOR FUNCTIONS MANAGE DVD AND HARD DRIVE This feature provides the ability to make a copy of a previously burned DVD. It is especially useful for creating a copy of a lost, destroyed, or corrupted DVD. MENU SUPERVISOR MENU Manage DVD and Press >...
  • Page 88 SUPERVISOR/ADMINISTRATOR FUNCTIONS Supervisor PIN numbers (passwords) can only be added, edited, and deleted by someone with an Administrator PIN number. There is only ONE Administrator PIN per agency. Contact WatchGuard Video for your Administrator PIN.  Indicates Administrator PIN required.

  • Page 89: Manage Supervisor Passwords

    SUPERVISOR/ADMINISTRATOR FUNCTIONS MANAGE SUPERVISOR PASSWORDS Use this procedure to add a Supervisor PIN for the selected officer. MENU SUPERVISOR MENU Manage  Press > > Supervisor Passwords. The system will ask for an Administrator PIN each time the SUPERVISOR PASSWORDS screen is accessed. See Supervisor and Administrator Login on page 78 for login instructions.

  • Page 90: Edit Supervisor Pin

    MANAGE SUPERVISOR PASSWORDS SUPERVISOR/ADMINISTRATOR FUNCTIONS The ADD SUPERVISOR PIN screen is displayed. Press the  and  keys to choose the number desired, and then Enter press to select each number. Cancel Press before the fifth number is entered to exit without adding a Supervisor PIN.
  • Page 91 SUPERVISOR/ADMINISTRATOR FUNCTIONS MANAGE SUPERVISOR PASSWORDS The EDIT PIN screen is displayed. Press the  and  keys to navigate to the desired number, and then Enter press to select each number. Cancel Press before the fifth number is entered to exit without editing the Supervisor PIN number.

  • Page 92: Delete Supervisor Pin

    Please ensure that all DVDs that are needed have been written and ejected prior to the upgrade. To update the firmware in your DV-1, follow these steps:  If you receive the update by email, copy all the distribution files to a CD or DVD+RW disc.

  • Page 93: Updating Dv-1 Firmware

    After a reboot, the Now Upgrading bootloader screen is displayed. This phase may take from a few seconds to as long as 15 minutes depending on the current version of software and the DV-1 type. CAUTION! DO NOT power off the system during this phase! Powering off the system at this point could cause it to become unusable.
  • Page 94 UPDATING DV-1 FIRMWARE SUPERVISOR/ADMINISTRATOR FUNCTIONS During the update, the system can stay (or hang) at the DV-1 splash screen for a long time. If the system appears to hang at the splash screen, it may be recovering from a boot failure.
  • Page 95 If the system remains powered off for more than 1 minute, press the POWER ON key. When the system powers on, the upgrade process continues automatically. NOTICE If the system does not upgrade successfully, contact WatchGuard Video customer service.
  • Page 96 UPDATING DV-1 FIRMWARE SUPERVISOR/ADMINISTRATOR FUNCTIONS This page intentionally left blank.
  • Page 97 The Fleet Manager Utility is a Windows 7/Vista/XP application used to create configuration files that can be burned to a CD. This CD can then be loaded into the DV-1, and all the settings in the configuration file can be loaded into one or multiple vehicles. Settings include Department Name, Officer Names, Vehicle ID’s, Pre- and Post-Event...
  • Page 98 EVENT TAGS FLEET MANAGER UTILITY Once the DV-1 is configured with the event tags and a recording is STOP/QUIT ended using the key, the first event tag screen is displayed. A maximum of 6 event tags can be configured. NOTICE Actual event tag prompts will vary, but the basic navigation through the screens is the same.
  • Page 99 Recorded Events to display a list of recorded events. NOTICE The DV-1 can playback events while simultaneously recording new events (both active or intentional recording plus background recording). However, the DVD drive will pause any burning activity while in Video Review mode.
  • Page 100 EVENT TAGS FLEET MANAGER UTILITY The SELECT RECORDED EVENT screen is displayed. Press the  and  keys to highlight the recorded event to review. Page Dn Page Up Press & to scroll to the next 10 recorded events. Red items are editable and black items are not. Select to review the recorded event’s details and/or playback Press...
  • Page 101 FLEET MANAGER UTILITY EVENT TAGS The next EDIT EVENT TAG screen is displayed. On this example screen, the officer must press the  and  keys to highlight a new answer. to advance to the next screen. If you press Cancel, the Press modifications made on any previous screen(s) are still saved.

  • Page 102: Fleet Manager Utility

    Playback volume level of wireless microphone when reviewing video Volume on DV-1 10 – MAX DV-1 LED Panel Brightness Brightness level for the DV-1's backlit LED front panel buttons DV-1 Screen Display (LCD) Brightness level for the DV-1's LCD front panel screen Brightness Microphone Setting...

  • Page 103: Table 7 Department Default Policies

    Automatically power off the DV-1 when vehicle is turned off Vehicle Is Turned Off Allow DV-1 To Be Powered Off When Allow officer to shut down the DV-1 while vehicle is on Vehicle Is On Automatically Turn On Both (1st and 2nd Generation DV-1) Automatically switches the...
  • Page 104 Allow officer to select which on-screen text fields will be Are Recorded included in a recording Allow Officers to Edit DV-1 Date and Allow officer to set/edit the date and time on the DV-1 Time Allow Officers to Edit Vehicle ID Allow officer to add/edit the vehicle identification number...

  • Page 105: Table 8 Vehicle Default Preferences

    DV-1 Screen - Display Text Fields Global DV-1 setting that determines whether to display on- Master Switch screen text on the DV-1 screen but has no impact on what is recorded to DVD DV-1 Screen - Display Disc Usage Determines whether the DVD disc usage bar is displayed on...
  • Page 106 Monitor input from the auxiliary input device Crash Sensitivity Medium If applicable for your hardware, select the crash sensitivity setting for the DV-1. Global Positioning None If applicable for your hardware, select the type of global positioning system (GPS) for System (GPS) Type the DV-1.
  • Page 107 Some percentage of all DVDs have flaws or scratches that cause the system to stop writing to the disc. This is the most common error type. Since the DV-1 first records to the internal hard drive, no video is lost as a result of these normal writing errors.
  • Page 108 SYSTEM TEMPERATURE ISSUES TROUBLESHOOTING When the system starts, the fan runs at full speed until the temperature reading is in-range (between -20°C and +80°C). When the temperature is extreme (hot or cold) at startup, the system may not startup at all in order to protect the electronics. Once the temperature is in a safe operating range, the system boots up.

  • Page 109: Troubleshooting

    All video/audio data, configuration files, officer names, and Supervisor passwords are deleted, and it takes about one minute. WatchGuard recommends performing a Quick Format before performing a Full Format to see if that fixes the problem.
  • Page 110 HARD DRIVE QUICK FORMAT TROUBLESHOOTING A message saying Entering Maintenance Mode flashes on the screen. The HARD DRIVE FORMAT screen appears. Format Config Press to continue, to format the hard drive to its Cancel maximum capacity, or to exit without formatting. If you cancel the operation, the HARD DRIVE MAINTENANCE Reset screen is displayed again.
  • Page 111 Quick Format. > If using the boot back door, when Booting… is displayed on the DV-1 screen (about 30 seconds after the unit is powered on), press STOP/QUIT key on the front panel, then enter the Administrator password when prompted.
  • Page 112 HARD DRIVE QUICK FORMAT TROUBLESHOOTING The HARD DRIVE FORMAT screen is displayed. Config Press the key. The HARD DRIVE FORMAT CONFIG screen is displayed. Change Value Press the key to select YES Use entire hard drive capacity. Press to return to the HARD DRIVE FORMAT screen, then Format to format the hard drive to use its entire capacity.

  • Page 113: Hard Drive Full Format

    TROUBLESHOOTING HARD DRIVE FULL FORMAT NOTICE Supervisor access is required to format the hard drive from the Supervisor menu. Administrator access is required to format the hard drive from the back door. The operating system is capable of mapping around bad sectors by creating a bad sector map file, which is created during a Full Format.

  • Page 114: Dv-1 Back Door Maintenance Options

     Administrator access is required to access the back door. If system files required for system operation are corrupted, the DV-1 may fail to successfully start up. In those cases, the DV-1 back door must be accessed. Options such as hard drive format, network configuration, and scanning of the hard drive partition are provided.

  • Page 115: Network Configuration

    State on page 85 4. Factory Diagnostics 5. Reset – Restart the DV-1 so that any new changes take effect. Network Configuration option allows the officer to enter the DV-1’s IP Address and Subnet Mask. In most cases, you need not change these values;...

  • Page 116: Installation Problems

    Allow up to 5 minutes to complete the file recovery process. If it has stalled at the startup progress bar, press the key and attempt another restart. If it stalls again, a Quick Format of the DV-1 internal hard drive may be required. See Hard Drive Quick Format on page 109 for formatting instructions.

  • Page 117: Set Time And Date

    Manage Permissions for Settings page 80 for details on setting officer permissions. When the DV-1 is turned off or loses power for any reason, the SET TIME AND DATE screen may be automatically displayed when power is restored. When already powered on, access this screen as...

  • Page 118: Insert Dvd

    Unlock and open the DVD drive door and insert a DVD+RW disc, label side up, until the DVD drive pulls the disc inside. NOTICE Only DVD+RW discs can be used in the DV-1 system. When a blank disc is inserted, the screen shown on the right is displayed.

  • Page 119: Reuse A Dvd

    DVD. Each recorded event creates a title on the DVD. NOTICE If the DV-1 has been configured to use event tags, the officer will be prompted to provide additional event details when ending a STOP/QUIT recording (pressing the key).

  • Page 120: Disc Usage Meter

    DISC USAGE METER QUICK START GUIDE To eject a DVD, ensure that the drive door is unlocked, and then STOP/QUIT press and hold the key for at least 2 seconds. The CONFIRM EJECT screen is displayed. Press to eject the DVD, or press to exit and return to the main screen.

  • Page 121: Front Camera Keypad

    Define a New Event Start/Stop (Record After the Fact) page 49 NOTICE The DV-1 can playback events while simultaneously recording new events (both active or intentional recording plus background recording). However, the DVD drive will pause any burning activity while in Video Review mode.

  • Page 122: Video Review Mode

    VIDEO REVIEW MODE QUICK START GUIDE Hide Menu Press during playback to hide all graphical items and text, providing a better view of the recorded event. If menu and text Show has been hidden, press to display again. Access Video Review mode as described in Section 5.4, and use the video control keys on the Front Panel to select and playback recorded events stored on the hard drive.

  • Page 123: Camera Overview

    QUICK START GUIDE CAMERA OVERVIEW The DV-1 can operate up to 3 cameras:  Front Camera – Main windshield-view zoom camera  Cabin Camera – Backseat-view camera  Rear/Auxiliary Camera – Optional and may have zoom capability The system automatically senses which cameras are installed and provides controls in the Camera Menu accessible from the Front Panel.

  • Page 124: Front Panel Controls

    57 for more details. There are several different types of microphones that may be included with the DV-1 system. For specific information on your particular microphone, please refer to the manufacturer’s manual that is packaged with your microphone.
  • Page 125 QUICK START GUIDE FRONT PANEL CONTROLS The MICROPHONES screen is displayed. NOTICE Turning microphones on or off using the MICROPHONES screen can interfere with the automatic behavior of the microphones when recordings are started or stopped. Any changes made to the microphones from the MICROPHONES screen override department default settings.

  • Page 126: Dvd Disc Information

    DVD DISC INFORMATION QUICK START GUIDE MENU STATUS INFO. View DVD disc information by pressing > The DVD Disc Information screen is displayed by default, as indicated by the red outline. DVD Disc, drive, and media on page 71 for a full description of the on-screen terms.
  • Page 127 If needed, the user can call WatchGuard Video Customer Service to either Extend the loaner time period or Unlock the unit. NOTICE The DV-1 screen uses the term Maintenance to refer to the Loaner mode. At the beginning of a system boot, the screen shows how many days remain in the loaner time period.

  • Page 128: Loaner/Advanced Replacement Mode

    Loaner days. The number of Loaner days remains the same. Extend Press on the MAINTENANCE UNIT screen to start the process to extend the loaner time period on the DV-1 unit. The time extension can be from 1 to 99 days.
  • Page 129 For example, if 3 days remain in the loaner time period, and 10 days are added with the Extend feature, the DV-1 unit will have 13 days remaining in the loaner time period (3 + 10 = 13). If the loaner time period has been expired for 3 days, and 10 days are added, the DV-1 unit will have 7 days remaining in the loaner time period (-3 + 10 = 7).
  • Page 130 Unlock Press on the MAINTENANCE UNIT screen to start the process to convert the Loaner DV-1 unit to a fully functional unit. The MAINTENANCE UNIT UNLOCK CODE screen is displayed. Note the Unlock Code, then call WatchGuard Video Customer Service to request that the Loaner unit be unlocked to convert it to a fully functional unit.

  • Page 131: Evaluation Mode

    OTHER MODES OF OPERATION EVALUATION MODE The Evaluation mode allows the DV-1 system to be used for a specified period of time before it is locked and becomes unusable. Evaluation units are intended to be used by potential customers so they can evaluate the DV-1 units before making a buying decision.

  • Page 132: Evaluation Mode

    Evaluation days. The number of Evaluation days remains the same. Extend Press on the EVALUATION UNIT screen to start the process to extend the evaluation time period on the DV-1 unit. The time extension can be from 1 to 99 days.
  • Page 133 For example, if 3 days remain in the evaluation time period, and 10 days are added with the Extend feature, the DV-1 unit will have 13 days remaining in the evaluation time period (3 + 10 = 13). If the evaluation time period has been expired for 3 days, and 10 days are added, the DV-1 unit will have 7 days remaining in the evaluation time period (-3 + 10 = 7).
  • Page 134 Unlock Press on the EVALUATION UNIT screen to start the process to convert the Evaluation DV-1 unit to a fully functional unit. The EVALUATION UNIT UNLOCK CODE screen is displayed. Note the Unlock Code, then call WatchGuard Video Customer Service to request that the Evaluation unit be unlocked to convert it to a fully functional unit.
  • Page 135 Closed-Captioning Text – All of the DV-1’s textual information (meta- data) such as time, date, officer name, etc. DVD Manager Utility (DMU) – A Windows software application with DVD tools including disc copy, save to MPEG-2, and corrupted disc data recovery.

  • Page 136: Glossary Of Terms

    GLOSSARY OF TERMS This page intentionally left blank.
  • Page 137 116 recording failure compensation, 12 technical specifications, 10 updating firmware, 92 Cable Connections warranty, 13 modular unit, 19 DV-1 troubleshooting overhead unit, 18 updating firmware, 94 Cable Diagrams, 18 Calibration burn from backup, 87 temperature sensor, 33 chapters, 51...

  • Page 138: Index

    INDEX overflow, 54 manually, 65 playback, 66 Format DVD, 82 playing, 56 Front Camera recording, 34, 50 auto-focus, 65 reset recording state, 85 auto-zoom, 40, 64 reusing, 119 back light compensation, 62 status icons, 21 hold time, 40 stop recording, 51, 119 keypad, 21, 62, 121, 123 temperature, 108 magnification level, 40...
  • Page 139 INDEX brightness, 57 Lights, 75 Permission Levels, 17 setup, 31 Permissions Loaner Mode, 127 setting, 80 LOANER MODE, 127 PIN Numbers, 77, 88 Locale Playback selection, 116 controls, 48, 122 hide/show menu, 47, 122 recorded events, 47, 121 software programs, 66 Post-Event Time Magnification Level, 40 setting, 35...
  • Page 140 INDEX heat, 11 stop, 38 important instructions, 11 Troubleshooting, 107 installation, 11 auto power-down, 116 post-installation, 12 auto power-up, 116 ventilation, 11 DVD burning, 52 Screen Saver, 58 DVD temperature range, 108 Set Text Fields to Record, 42 DVD write errors, 107 Siren, 75 format hard drive, 109, 113 setup, 31...
  • Page 141 INDEX This page intentionally left blank.
  • Page 142 DV-1 User Guide WatchGuard Video 415 Century Parkway Allen, Texas 75013 1-800-605-6734 Toll Free Sales 1-866-384-8567 Toll Free Support...

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