Table of Contents
Advertisement
also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and
other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before
physically handling any hardware components.
ESD Packaging
All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags
are preferred. However, you should always return the damaged part using the same ESD bag and packaging
that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam
packing material should be used in the original box that the new part arrived in.
ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and
parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always
place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
ESD Packaging
Transporting Sensitive Components
When transporting ESD-sensitive components such as replacement parts or parts to be returned to Dell, it
is critical to place these parts in anti-static bags for safe transport.
ESD Protection Summary
It is strongly suggested that all field service engineers use the traditional wired ESD grounding wrist strap
and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that
engineers keep sensitive parts separate from all insulator parts while performing service and that they use
6/7
Advertisement
Table of Contents
