Dellcos Chromebook 11-3120 Disassembly And Reassembly Manual page 13

Field Service Information
This section covers field service information.
The information in this section is specifically for field service personnel who perform installation, diagnosis,
and repair activities. Field personnel are required to know the issues and procedures in this document
whether or not they perform all the service tasks.
Information in this section is required knowledge, but should never override regional or local policies and
procedures
The sections and primary pages in this document are as follows:
Safety Precautions — Generic safety precautions for every service event.
Tools & Utilities — Hand tools needed to service the Dell™ Chromebook™ 11 (3120).
Need to Know — Information and instructions for the Chromebook that requires additional
attention. This section may contain critical call outs, New, Unique, Different and Difficult (NUDDs),
and common error codes.
Diagnostic — Available diagnostic tools for the Chromebook 11 (3120).
Disassembly and Reassembly — Instructions for removing each replaceable part, with information
needed before, during, and after parts replacement.
RMA Shim — Information and instructions which must be done whenever a hardware replacement
takes place.
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