Troubleshooting - Philips LFH 9160 User Manual



Troubleshooting

Configuration
Displaying the current IP address and the MAC address of a LAN Docking Station
To display the current IP address assigned to a LAN Docking Station and its MAC address, slide
a Digital pocket Memo 9600 or 9620 into the docking slot and press the
RIGHT SMART BUTTON
The LAN Docking Station configuration window does not show up in the Web
browser when entering the IP address
• Verify if the Docking Station is connectd to the mains power supply.
• Verify if you use the correct network cable. Only use a crossover cable, when you directly
connect the LAN Docking station to the PC.
• Check your TCP/IP configuration. If you do not use DHCP, do you have configured the LAN
Docking Station according to your network policy? If you use DHCP, has the DHCP Server
assigned an IP-address to the LAN Docking Station? (search for the IP address)
• If you use DHCP (the default), has the DHCP server assigned an IP address?
• Can you ping the IP address in the Command window?
• Verify if you can enable error logging on the target FTP server to find the cause of the
problem.
The LAN Docking Station configuration window can be opened but files created on
the Digital Pocket Memo are not transferred to the target FTP Server
• Verify if the FTP server is running on the target file server.
• Verify if the FTP server is set up correctly (Settings of: user names, user passwords, port
number, dictation target folder, folder access and write rights).
• Verify if the FTP address of the FTP server configured correctly in the LAN Docking Station.
• Verify if the firewall between the LAN Docking Station and the target FTP server is open for
FTP traffic (deault port 21).
• Verify if the LAN Docking Station has full access and write rights to the target file folder of the
FTP Server.
• Verify if there is a proxy server between the LAN Docking Station and the target FTP server. Can
the proxy be configured in "transparent mode" to allow the LAN Docking Station to connect?
• Can you enable logging on the FTP server to find the cause of the problem?
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on the Digital Pocket Memo simultaneously.
MENU button and the
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