Related Manuals for FirstData iCT250 Countertop
Summary of Contents for FirstData iCT250 Countertop
- Page 1 Countertop Semi Integrated Payment Application (SIPA) for Retail and Quick Service Solution Quick Setup Guide iCT250-SIPA-QSG-2017-03...
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Page 2: Table Of Contents
iCT250 -SIPA Quick Setup Guide Table of Contents What is Included in the Package? hardware options 4 view mid, tid, serial number and ip address power on and power off your terminal restart your terminal Configuring Software Preferences change your administrator password turn on tip functionality adjust tip percentages set the terminal’s static ip information... - Page 3 iCT250-SIPA-QuickSetup Guide Troubleshooting pin pad, settlement and funding support 18 missing hardware or replacements pos/ecr vendor, reseller or dealer 19 for best support 19 Page 3...
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Page 4: What Is Included In The Package
iCT250 -SIPA Quick Setup Guide Thank you for choosing our iCT250 (SIPA) semi- integrated retail solution. We recommend you read this guide carefully as it will provide you with the necessary safety precautions, installation and maintenance information. What is Included in the Package? hardware options We recommend that you USE ONLY THE POWER SUPPLY INCLUDED in the box of supplies in the box with the product... - Page 5 iCT250-SIPA-QuickSetup Guide Setting up the Terminal YOUR TERMINAL WAS LOCKED BEFORE IT WAS SHIPPED. To unlock the terminal, contact FIRST DATA MERCHANT SUPPORT between 8:00am – 11:00pm EST Monday to Saturday using the number located on your terminal. The installation is depended on the integration with your RETAIL POS/ECR SYSTEM.
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Page 6: Power On And Power Off Your Terminal
iCT250 -SIPA Quick Setup Guide Hold the paper and close the lid. Press the top of the lid in the center as shown by the arrow until it clips in position. When the paper roll is nearing the end, a red line will appear on the paper, this indicates that the paper roll must be replaced. -
Page 7: Configuring Software Preferences
iCT250-SIPA-QuickSetup Guide Configuring Software Preferences The terminal’s SERIAL NUMBER can be found on the sticker on the back cover of the terminal. Key used to scroll through Paper Roll the menu Tray Access the FUNCTIONS Menu Cancel Key Enter Key Clear or Feed Paper (long hold) change your administrator password We HIGHLY RECOMMEND THAT YOU CHANGE THE DEFAULT ADMIN... - Page 8 iCT250 -SIPA Quick Setup Guide TO CHANGE YOUR ADMINISTRATOR PASSWORD: From the First Data Welcome | Bienvenue screen press F2 then F3 quickly. Enter your Administrator password (the default is 222222). Select APP > ADMIN > 9 - PWD CONFIG. Select 2 - SET ADMIN PWD.
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Page 9: Turn On Tip Functionality
iCT250-SIPA-QuickSetup Guide Press 1. SET MERCH PWD and enter your Merchant Password (the default is 0000). Enter your new Merchant Password and press the green OK key. To confirm your new password, enter your new MERCHANT password again on the SET MERCH PWD REPEAT screen and press the green OK key. -
Page 10: Adjust Tip Percentages
iCT250 -SIPA Quick Setup Guide Enter your Administrator Password. You will see the First Data Welcome | Bienvenue screen and your changes will take affect. adjust tip percentages You are able to change the TIP presets. The current TIP presets are: Tip Preset 1 = 10% and Tip Preset 2 = 15%. -
Page 11: Set The Terminal's Static Ip Information
iCT250-SIPA-QuickSetup Guide button. You will be prompted for a password. Enter your Administrator Password. You will see the First Data Welcome | Bienvenue screen and your changes will take affect. ’ set the terminal s static ip information The POS/ECR solution uses TCP IP to communicate with the terminal therefore it is necessary that the terminal sets a static IP so that the POS/ ECR can always communicate with the terminal. -
Page 12: Remove Refund And Void Password Prompts
iCT250 -SIPA Quick Setup Guide You will see the First Data Welcome | Bienvenue screen and your changes will take affect. remove refund and void password prompts By default, Refund and Void transactions always prompt for a password before the transaction can be entered. If you want to remove password prompts for Refund and/or Void transactions, follow the steps below: From the Welcome | Bienvenue screen press F2 then F3 quickly. -
Page 13: Update Your Receipt Footers
The terminal is programmed with the following receipt footer: Thank you. Please come again. www.firstdata.ca TO CHANGE THE FOOTER PRESETS: From the Welcome | Bienvenue screen press F2 then F3 quickly. You will be prompted for your Administrator password. -
Page 14: Correct Key Entries
iCT250 -SIPA Quick Setup Guide You will be prompted for a password. Enter your Administrator Password. You will see the First Data Welcome | Bienvenue screen. Daily Use correct key entries If you make a mistake when entering numbers or letters on the terminal, press the YELLOW BACK key until the letters or numbers are removed and re-key the correct entry. -
Page 15: Cleaning The Terminal
iCT250-SIPA-QuickSetup Guide cleaning the terminal Before you clean the terminal, make sure that you unplug all the wires from the terminal. TO PROPERLY CLEAN THE TERMINAL: » Use a soft cloth that is very slightly soaked with slightly soapy water to clean the outside of the terminal. »... -
Page 16: Print The Emv Parameter Report
iCT250 -SIPA Quick Setup Guide print the emv parameter report The EMV PARAMETER REPORT prints the EMV parameters that are associated with your terminal. TO PRINT AN EMV PARAMETER REPORT: From the Welcome | Bienvenue screen press F2 then F3 quickly. You will be prompted for a password. -
Page 17: Manual Settlement Steps
iCT250-SIPA-QuickSetup Guide manual settlement steps When using this solution, the POS/ECR controls when the terminal is settled. If there is a problem, you can settle each terminal independently using the steps listed below. From the Welcome | Bienvenue screen press F2 then F3 quickly. You will be prompted for a password. -
Page 18: Troubleshooting
iCT250 -SIPA Quick Setup Guide Troubleshooting The table below includes the most common codes displayed on the terminal. If the code you see is not listed below, RETRY THE TRANSACTION. To reduce chargebacks, avoid keying transactions when the card is present. Instead, ask for another method of payment. -
Page 19: Pos/Ecr Vendor, Reseller Or Dealer
iCT250-SIPA-QuickSetup Guide ecr vendor reseller or dealer Your POS/ECR VENDOR, RESELLER OR DEALER is responsible for integrating the iCT250 terminal into your existing or new ECR/POS as well as providing support for your solution. for best support Record the numbers below for your reference. If you need to contact First Data Support, these numbers will help the support team to better assist you. - Page 20 All trademarks, service marks and trade names used in this material are the property of their respective owners. iWL252 Bluetooth, iWL 255 3G, and Ingenico logo are trademarks of Ingenico Group, registered in the U.S. and other countries. All Rights Reserved. iCT250-SIPA-QSG-2017-03 www.firstdata.com/ca/iCT250...
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