Epson L395 User Manual
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Epson L395 User Manual

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L395 User's Guide

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Summary of Contents for Epson L395

  • Page 1 L395 User's Guide...

  • Page 3: Table Of Contents

    Changing the Power and Sleep Timer Settings - Windows............16 Changing the Power and Sleep Timer Settings - Mac ..............18 Epson Connect Solutions for Smartphones, Tablets, and More ............19 Using Epson Email Print ....................... 19 Using the Epson iPrint Mobile App ....................20 Using Epson Remote Print ......................
  • Page 4 Available Epson Papers ........................31 Paper or Media Type Settings - Product Software................32 Placing Originals on the Product ......................34 Placing Originals on the Scanner Glass ..................... 34 Copying ..............................36 Copying Documents or Photos......................36 Printing from a Computer ......................... 37 Printing with Windows ........................
  • Page 5 Starting a Scan Using the Product Buttons..................68 Changing Default Scan Button Settings ..................68 Starting a Scan Using the Epson Scan 2 Icon ................69 Starting a Scan from a Scanning Program..................71 Scanning in Epson Scan 2 ......................... 73 Additional Scanning Settings - Main Settings Tab .................
  • Page 6 Power Ink Flushing..........................96 Flushing the Ink Using a Computer Utility ..................97 Cleaning the Paper Path ........................98 Checking the Number of Sheets......................99 Checking the Sheet Counter - Windows ..................99 Checking the Sheet Counter - Mac....................100 Cleaning and Transporting Your Product .....................
  • Page 7 Incorrect Colors ........................... 132 Solving Scanning Problems ......................134 Scanning Software Does Not Operate Correctly ................. 134 Cannot Start Epson Scan 2 ......................134 Solving Scanned Image Quality Problems ..................135 Image Consists of a Few Dots Only..................... 136 Line of Dots Appears in All Scanned Images................136 Straight Lines in an Image Appear Crooked ................
  • Page 8 Notices ..............................152 FCC Compliance Statement......................152 Trademarks ............................153 Copyright Notice..........................153 libTIFF Software Acknowledgment....................154 A Note Concerning Responsible Use of Copyrighted Materials........... 154 Default Delay Times for Power Management for Epson Products ..........155 Copyright Attribution ........................155...

  • Page 9: L395 User's Guide

    L395 User's Guide Welcome to the L395 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 10: Your Ink Tank System

    Your Ink Tank System You should visually check the ink levels in the product's ink tanks regularly. Caution: If the ink level is below the lower line on the ink tank, fill it to the upper line on the ink tank. Continued use of the product when the ink level is below the lower line on the tank could damage the product.

  • Page 11: Product Basics

    Using the Control Panel Product Parts Locations The Power Off and Sleep Timers Epson Connect Solutions for Smartphones, Tablets, and More Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights...

  • Page 12: Adjusting Control Panel Position

    The Wi-Fi button network status button B&W copy button color copy button stop button ink light paper light Scan to PDF by pressing the B&W copy button and the color copy button simultaneously Parent topic: Using the Control Panel Adjusting Control Panel Position You can adjust the position of the control panel to make it easier to use.

  • Page 13: Product Parts Locations

    Product Parts Locations See these sections to identify the parts on your product. Product Parts - Top Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Top Edge guide Sheet feeder Paper support Feeder guard Control panel Output tray...
  • Page 14 Paper stopper Document cover Scanner glass Parent topic: Product Parts Locations...

  • Page 15: Product Parts - Inside

    Product Parts - Inside Scanner unit Ink tank unit Ink tanks Print head in home position Parent topic: Product Parts Locations...

  • Page 16: Product Parts - Back

    Product Parts - Back AC inlet USB port Parent topic: Product Parts Locations The Power Off and Sleep Timers The product enters sleep mode or turns off automatically if it is not used for a period of time. You can adjust the time period before power management begins, but increasing the time reduces the product's energy efficiency.
  • Page 17 1. Make sure your product is turned on. 2. Access the Windows Desktop and right-click the product icon in the Windows taskbar. 3. Select Printer Settings. 4. Click the Maintenance tab. 5. Click the Printer and Option Information button. You see this screen: 6.

  • Page 18: Changing The Power And Sleep Timer Settings - Mac

    9. Click Send. 10. Click OK to close the open program windows. Parent topic: The Power Off and Sleep Timers Changing the Power and Sleep Timer Settings - Mac You can use the printer software to change the time period before the product enters sleep mode or turns off automatically.

  • Page 19: Epson Connect Solutions For Smartphones, Tablets, And More

    • Epson Email Print • Epson iPrint Mobile App • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with the Epson iPrint Mobile App. Using Epson Email Print...

  • Page 20: Using The Epson Iprint Mobile App

    Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products. Epson iPrint lets you print PDFs, Microsoft Office documents, photos, and web pages over a wireless network. You can scan and save a file on your device, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive.

  • Page 21: Using Fire Os Printing

    4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson product during Remote Print setup. 6. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.

  • Page 22: Wi-Fi Networking

    You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...

  • Page 23: Wi-Fi Protected Setup (Wps)

    Computer Internet Ethernet cable (used only for wired connection to the wireless router or access point) Parent topic: Wi-Fi Networking Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS).

  • Page 24: Printing A Network Status Sheet

    Related tasks Resetting Network Settings Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. To print the status sheet, press the network status button on the product.

  • Page 25: Changing A Usb Connection To A Wi-Fi Connection

    Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...

  • Page 26: Loading Paper

    Before you print, load paper for the type of printing you will do. Loading Paper in the Sheet Feeder Paper Loading Capacity Available Epson Papers Paper or Media Type Settings - Product Software Loading Paper in the Sheet Feeder You can print documents and photos on a variety of paper types and sizes.
  • Page 27 2. Pull out the output tray and open the paper stopper on the end. Note: If you print on legal-size or longer paper, leave the paper stopper closed. 3. Slide the edge guide to the left.
  • Page 28 4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 5. Do one of the following: • Insert paper, glossy or printable side up and short edge first, against the right side and beneath the line on the left edge guide.
  • Page 29 • Load up to 10 envelopes against the right side. Load them printable side up and flap edge left. • Load a sheet of loose-leaf or other paper with holes facing as shown. 6. Slide the edge guide against the paper, but not too tightly. Then flip the feeder guard back.

  • Page 30: Paper Loading Capacity

    Always follow these paper loading guidelines: • Load only the recommended number of sheets. • Load paper short edge first, no matter which way your document faces. • Load letterhead or pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guide. •...

  • Page 31: Available Epson Papers

    [216 × 356 mm]) sized paper for manual 2-sided print jobs. Parent topic: Loading Paper Available Epson Papers You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office.

  • Page 32: Paper Or Media Type Settings - Product Software

    Letter (8.5 × 11 inches S041062 [216 × 279 mm]) Legal (8.5 × 14 inches S041067 [216 × 356 mm]) Epson High Quality Ink Jet Paper A4 (8.3 × 11.7 inches S041117 [210 × 297 mm]) Letter (8.5 × 11 inches S041111 [216 ×...
  • Page 33 For this paper Select this Paper Type or Media Type setting Epson Presentation Paper Matte Premium Presentation Paper Matte Epson High Quality Ink Jet Paper Epson Premium Presentation Paper Matte Envelope Envelope Parent topic: Loading Paper...

  • Page 34: Placing Originals On The Product

    Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass: Letter (8.5 ×...
  • Page 35 Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. If you are using Thumbnail preview in Photo Mode in Epson Scan 2, the edges of your original may be cropped by about 0.2 inch (4.5 mm) from the top and side edges. Manually position your original away from the edges to prevent cropping.

  • Page 36: Copying

    Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Documents or Photos You can copy color or black-and-white documents or photos onto plain paper. 1.

  • Page 37: Printing From A Computer

    Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.
  • Page 38 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size.

  • Page 39: Print Quality Options - Windows

    6. Select the type of paper you loaded as the Paper Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 7. Select the Quality setting that matches the print quality you want to use. 8.

  • Page 40: Multi-Page Printing Options - Windows

    High For text and graphics with high print quality. More Settings Opens a window that lets you choose among levels of speed and quality. Parent topic: Selecting Basic Print Settings - Windows Multi-Page Printing Options - Windows You can select any of the available options in the Multi-Page menu to set up your multi-page print job. 2-Up and 4-Up Prints 2 or 4 pages on one sheet of paper.
  • Page 41 2. Click the Settings button. You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Print a test copy of your double-sided document to test the selected settings. 6.

  • Page 42: Double-Sided Printing Options - Windows

    Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that define a wider margin to allow for binding.
  • Page 43 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting.

  • Page 44: Custom Color Correction Options - Windows

    Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones.

  • Page 45: Image Options And Additional Settings - Windows

    Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional Settings - Windows You can select any of the Image Options and Additional Settings to customize your print.

  • Page 46: Header/Footer Settings - Windows

    High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or bottom of your pages, in either the left, right, or center of the page.

  • Page 47: Selecting A Printing Preset - Windows

    Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1.

  • Page 48: Selecting Extended Settings - Windows

    2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4.

  • Page 49: Extended Settings - Windows

    You can select from these settings on the Extended Settings window. Show Progress Meter Displays the progress of print jobs as they are being printed. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Separator Page Before each document, prints a separator page containing the title, user, date, and time.

  • Page 50: Printing Your Document Or Photo - Windows

    Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
  • Page 51 You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows...

  • Page 52: Checking Print Status - Windows

    Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. Parent topic: Printing Your Document or Photo - Windows Selecting Default Print Settings - Windows...

  • Page 53: Changing The Language Of The Printer Software Screens

    You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.

  • Page 54: Changing Automatic Update Options

    3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options...

  • Page 55: Printing On A Mac

    You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac...

  • Page 56: Selecting Basic Print Settings - Mac

    Sizing Printed Images - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1.
  • Page 57 You see the expanded printer settings window for your product: Note: The print window may look different, depending on your version of the Mac operating system and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
  • Page 58 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7.

  • Page 59: Print Quality Options - Mac

    9. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11.

  • Page 60: Print Options - Mac

    Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally.

  • Page 61: Selecting Print Layout Options - Mac

    Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.

  • Page 62: Sizing Printed Images - Mac

    Sizing Printed Images - Mac You can adjust print order and the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To print only selected pages in a multi-page document, select an option from the Pages to Print pop- up menu.

  • Page 63: Color Matching And Color Options - Mac

    Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options menus. Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management. ColorSync Prints using standard color profiles for your product and paper to help match image colors.

  • Page 64: Selecting Printing Preferences - Mac

    Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.

  • Page 65: Printing Preferences - Mac

    You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print pages that contain no text or images.

  • Page 66: Printing Your Document Or Photo - Mac

    Establish bidirectional communication Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool. Parent topic: Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print.

  • Page 67: Cancelling Printing Using A Product Button

    You see the print status window: 2. Select the following options as necessary: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume.

  • Page 68: Scanning

    You can view or change the default scan settings your product uses when you scan to your computer using the product buttons. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click , select All apps, select EPSON Software, and select Event Manager.

  • Page 69: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan Using the Product Buttons Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. • Windows 10: Click and select All apps >...
  • Page 70 You see an Epson Scan 2 window like this:...

  • Page 71: Starting A Scan From A Scanning Program

    Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan, and open the scanned image in the program. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.)
  • Page 72 You see an Epson Scan 2 window like this:...

  • Page 73: Scanning In Epson Scan 2

    Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
  • Page 74 You see this window:...
  • Page 75 6. Select the Resolution setting you want to use for your scan. 7. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 8. Do one of the following: • If you're scanning in Document Mode, select any of the additional settings that you want to use on the Main Settings tab.

  • Page 76: Additional Scanning Settings - Main Settings Tab

    Scanning Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Dual Image Output Scans the original image twice using different output settings (Windows only).

  • Page 77: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.
  • Page 78 A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2...

  • Page 79: Refilling Ink

    • Use ink bottles with the correct part number for this product. • Do not mix with other Epson ink types. • The use of non-Epson ink may cause damage that is not covered by Epson’s warranty, and under certain circumstances, may cause erratic product behavior.

  • Page 80: Check Ink Levels

    • Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print quality may be affected.

  • Page 81: Disabling Special Offers With Windows

    You can disable special offers messages from Epson using a utility on your Windows computer. Note: You may see the Epson Special Offers screen every time you print (if your computer is connected to the Internet). Select Do not display this message again and click Decline to disable online offers.
  • Page 82 You see this window: 2. To disable promotional offers, deselect the Display Epson Offers checkbox. (Promotional offers are not available in Latin America.) Parent topic: Check Ink Levels...

  • Page 83: Purchase Epson Ink

    Purchase Epson Ink You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office. Note: This product was originally designed to work with genuine Epson inks. Your product may not function properly if you use other types of ink and may affect Epson's warranty.
  • Page 84 1. Place a sheet of paper or plastic under the ink tank unit, as ink may splatter. 2. Open the ink tank unit cover, then remove the ink tank cap and place it in the holder shown here. Note: Make sure the color of the ink tank label matches the ink color you want to refill, and only remove the cap from that ink tank.
  • Page 85 3. Unscrew the cap on the bottle and remove it. Do not dispose of the cap so you can use it to close the bottle later, if necessary. Then remove the bottle cap and carefully remove the protective seal (avoid touching the ink underneath the seal).
  • Page 86 6. Replace the ink tank cap securely. 7. Repeat the previous steps as necessary for each ink tank you need to refill. 8. Close the ink tank unit cover. Parent topic: Refilling Ink Related concepts Purchase Epson Ink Related references Ink Safety Precautions...

  • Page 87: Adjusting Print Quality

    Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to flush the ink tubes. Print Head Maintenance Power Ink Flushing Cleaning the Paper Path Checking the Number of Sheets...
  • Page 88 2. Load a few sheets of plain paper in the product. 3. Hold down the stop button and press the power button to turn the product on. 4. When the product turns on, release both buttons. The product begins printing a nozzle check pattern. 5.

  • Page 89: Checking The Nozzles Using A Computer Utility

    Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load a few sheets of plain paper in the product. 2. Do one of the following: •...

  • Page 90: Print Head Cleaning

    5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish. If there are gaps or the pattern is faint, clean the print head. Parent topic: Print Head Nozzle Check Related tasks...

  • Page 91: Cleaning The Print Head Using The Product Buttons

    If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...
  • Page 92 1. Make sure no product lights are indicating errors. 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the product icon in the Windows taskbar. •...
  • Page 93 If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic:...

  • Page 94: Print Head Alignment

    Related tasks Loading Paper in the Sheet Feeder Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using the Product Buttons Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of vertical lines, or you see dark or light horizontal bands, you may need to align the print head.
  • Page 95 You see a window like this: 5. Check the printed pattern and follow the instructions on the screen to choose the number of the best printed pattern for each set. Vertical alignment...

  • Page 96: Power Ink Flushing

    Caution: Power Ink Flushing affects the service life of the ink pads by causing them to reach their capacity sooner. When an ink pad reaches the end of its service life, the product stops printing and you must contact Epson for support.

  • Page 97: Flushing The Ink Using A Computer Utility

    Flushing the Ink Using a Computer Utility Parent topic: Adjusting Print Quality Related tasks Refilling the Ink Tanks Flushing the Ink Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink. Note: After a Power Ink Flushing, you must turn off the product and wait at least 12 hours before printing again.

  • Page 98: Cleaning The Paper Path

    4. When you finish the Power Ink Flushing, turn off the product and wait at least 12 hours before printing. 5. Print a document and check the print quality. If the print quality did not improve, contact Epson for support.

  • Page 99: Checking The Number Of Sheets

    Caution: Do not use tissues to clean the rollers inside the product; lint from tissue may clog the print head nozzles. 1. Load a few sheets of plain paper in the product. 2. Use the product control panel to make a copy, but without placing a document on the scanner glass. Note: Make sure there is no dust or stains on the scanner glass or document cover.

  • Page 100: Checking The Sheet Counter - Mac

    You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets...
  • Page 101 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select Printer and Option Information. You see this window: 3.

  • Page 102: Cleaning And Transporting Your Product

    Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Close the output tray and paper support when you are not using the product to protect it from dust.
  • Page 103 Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after removing its seal, do not tilt the bottle and do not subject it to impacts or temperature changes.
  • Page 104 3. Secure the print head to the case with tape. Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product. 4. Lower the scanner unit.
  • Page 105 5. Remove all the paper from the product. 6. Unplug the power cable. 7. Disconnect any connected cables. 8. Close the paper support, feeder guard, and output tray. Then lower the control panel by squeezing the release bar and gently pushing the panel down. Caution: Do not lower the control panel without first squeezing the release bar or you may damage your product.
  • Page 106 10. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head. Parent topic: Cleaning and Transporting Your Product Related concepts...

  • Page 107: Solving Problems

    Solving Scanned Image Quality Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com.jm/support and select your product.

  • Page 108: Product Light Status

    • macOS 10.12.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related tasks Changing Automatic Update Options Product Light Status You can often diagnose problems with your product by checking its lights.
  • Page 109 During the life of your product it may reach a condition where either satisfactory print quality cannot be maintained or the ink pads have reached the end of their usable life. The Epson Status Monitor, your LCD screen, or lights on the control panel will advise you when these parts need replacing. If this happens during the standard warranty of the product, the exchange of the product or replacement of the pads is covered under the standard warranty.

  • Page 110: Running A Product Check

    • If the page prints but the nozzle check pattern has gaps, clean or align the print head. • If the page does not print, the product may have a problem. Check other available solutions. If they do not work, contact Epson. Parent topic:...

  • Page 111: Solving Setup Problems

    • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...

  • Page 112: Usb Connection Problems

    Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  • Page 113: Network Software Cannot Find Product On A Network

    Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.

  • Page 114: Product Does Not Appear In Mac Printer Window

    Note: If you are reading these instructions online, you will lose your Internet connection when you initialize your router, so note the next step before initializing it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.

  • Page 115: Cannot Print Over A Network

    • If you are connecting the product via Wi-Fi Protected Setup (WPS) and the WiFi light on your product is not solid green, make sure you press the Wi-Fi button on the product within 2 minutes of pressing the WPS button on your router. Hold down the Wi-Fi button on the product for 3 seconds. •...

  • Page 116: Cannot Scan Over A Network

    Wi-Fi Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions: • If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. Make sure the Event Manager program is not being blocked by your firewall or security software.

  • Page 117: Solving Copying Problems

    • If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.

  • Page 118: Product Makes Noise When It Sits For A While

    • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Print Head Cleaning Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Solving Paper Problems...

  • Page 119: Paper Jam Problems Inside The Product

    Parent topic: Solving Paper Problems Related references Paper Loading Capacity Paper Jam Problems Inside the Product Related tasks Loading Paper in the Sheet Feeder Paper Jam Problems Inside the Product If paper has jammed inside the product, follow the steps below to clear the jam. 1.
  • Page 120 3. Lift the scanner unit. Caution: Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.
  • Page 121 4. Remove any paper inside, including torn pieces. 5. Close the scanner unit. Parent topic: Solving Paper Problems Related tasks Cancelling Printing Using a Product Button...

  • Page 122: Paper Ejection Problems

    Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper. Select the correct paper size when you reprint. •...

  • Page 123: Product Icon Does Not Appear In Windows Taskbar

    3. Click the Maintenance tab. 4. Click the Extended Settings button. 5. Select Enable EPSON Status Monitor 3 and click OK. 6. Click the Monitoring Preferences button. 7. Click the checkbox for the option that adds the shortcut icon to the taskbar.

  • Page 124: Printing Is Slow

    • If you are using Windows 7, close the Devices and Printers window before you print. • On a Mac, make sure you download and install the Epson printer driver. • Make sure Quiet Mode is turned off.

  • Page 125: Solving Page Layout And Content Problems

    Related tasks Selecting Basic Print Settings - Windows Selecting Extended Settings - Windows Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Solving Page Layout and Content Problems Check these sections if you have problems with the layout or content of your printed pages. Inverted Image Too Many Copies Print Blank Pages Print...

  • Page 126: Blank Pages Print

    Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.

  • Page 127: Incorrect Characters Print

    Incorrect Characters Print If incorrect characters appear in your prints, try these solutions before reprinting: • Make sure any cables are securely connected at both ends. • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs.

  • Page 128: Slanted Printout

    Slanted Printout If your printouts are slanted, try these solutions: • Slide the edge guide against the edge of the paper. • Select a higher print quality setting in your printer software. • Turn off any high speed settings in your product software. •...

  • Page 129: Blurry Or Smeared Printout

    • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
  • Page 130 Print Head Nozzle Check Print Head Cleaning Print Head Alignment Power Ink Flushing Related references Available Epson Papers Paper Specifications Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Windows Selecting Extended Settings - Windows...

  • Page 131: Faint Printout Or Printout Has Gaps

    Selecting Basic Print Settings - Mac Selecting Printing Preferences - Mac Cleaning the Paper Path Related topics Refilling Ink Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.

  • Page 132: Incorrect Colors

    • Select a higher print quality setting and turn off any high speed settings in your product software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary.
  • Page 133 Try using the color management options in your printer software. • For best results, use genuine Epson ink and paper. • If you have not used the product for a long time, run the Power Ink Flushing utility.

  • Page 134: Solving Scanning Problems

    • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Check the connection setting and test the connection using Epson Scan 2 Utility: Windows 10: Click and select All apps.

  • Page 135: Solving Scanned Image Quality Problems

    Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.

  • Page 136: Image Consists Of A Few Dots Only

    If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. • If you are scanning using the Epson Scan 2 Black & White setting, adjust the Threshold setting and scan again.

  • Page 137: Image Colors Are Patchy At The Edges

    Image is Too Dark If your scanned image is too dark, try these solutions: • Select the Advanced Settings tab in Epson Scan 2 and adjust the Brightness setting. • Check the brightness and contrast settings of your computer monitor.

  • Page 138: Back Of Original Image Appears In Scanned Image

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.

  • Page 139: Scanned Image Colors Do Not Match Original Colors

    Check the color matching and color management capabilities of your computer, display adapter, and the software you are using to see if they are affecting the palette of colors you see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: •...

  • Page 140: Uninstalling Product Software - Windows

    In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10: Select Epson Event Manager and click Uninstall.

  • Page 141: Uninstalling Product Software - Mac

    • Windows XP: Open the Windows Control Panel utility. Double-click Add or Remove Programs. Select Epson Event Manager and click Change/Remove. 5. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall.

  • Page 142: Where To Get Help

    Visit Epson's support website at epson.com.jm/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: •...
  • Page 143 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller. To find the nearest reseller, visit epson.com.jm or call your nearest Epson sales office.

  • Page 144: Technical Specifications

    • Windows Vista • Windows XP Professional x64 Edition • Windows XP SP3 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com.jm/support, select your product, and select Downloads. Parent topic: Technical Specifications...

  • Page 145: Mac System Requirements

    • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com.jm/support, select your product, and select Downloads. Parent topic: Technical Specifications...

  • Page 146: Paper Specifications

    Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.

  • Page 147: Printable Area Specifications

    Printable Area Specifications Note: Print quality may decline in the shaded areas shown here due to the printer mechanism. Single sheets - normal printing Margin: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.57 inch (40 mm) minimum Reduced print quality area/bottom: 1.26 inch (32 mm) minimum...

  • Page 148: Ink Specifications

    Technical Specifications Ink Specifications Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head.

  • Page 149: Dimension Specifications

    Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after 2 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related concepts Purchase Epson Ink Dimension Specifications Height Stored: 6.7 inches (169 mm) Printing: 11.9 inches (303 mm) Width Stored: 17.5 inches (445 mm)

  • Page 150: Environmental Specifications

    Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Humidity Operating: 20 to 80% RH (without condensation) Storage: 5 to 85% RH Parent topic: Technical Specifications...

  • Page 151: Safety And Approvals Specifications

    • Manufacturer: Askey Computer Corporation. • Type: WLU6320-D69 (RoHS) This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

  • Page 152: Notices

    Notices Check these sections for important notices about your product. FCC Compliance Statement Trademarks Copyright Notice FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 153: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 154: Libtiff Software Acknowledgment

    Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume.

  • Page 155: Default Delay Times For Power Management For Epson Products

    Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

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