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Oak Telecom VoxBox User Manual

Voice mail system
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VoxBox
Voice Mail System User Guide

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  • Page 1 VoxBox Voice Mail System User Guide...
  • Page 3                                                                      !  "   !  "  #$%$ ! &$  # ' # $ %      &   ' &( ' '  '      ) '  '*+  ...
  • Page 4      5 # )$7 * (    )$  , (#   #  . &$  )$   0  &$  )$  !6 9  )$+      -.      #  '  '     #" #0  ')   # #%  '  '-     #0 #45 + '6* $'    #0 #6   '/((  #% #/6 '  ! $      /((   #% #    '1   #4...
  • Page 5              ...
  • Page 6             ...
  • Page 7     )/((      '/;      $  ' < 6 ' '  !) =    $ $   '    ,     =/((      $  '=   ' =$    )        )/((  6 $    !$  0(      $   #4  0    ' )/((  '  6  $, ' '     '1      )         ' /((   '/(( 3 ' >/3?    !  '/(( 2+  @   6 (,    9)  $   6  6 ( 6     )/((A      $   $                    ' '    = ( = $ =        ''  ' &( 6      6   (   1.1 Features and Services )/(( 6 $   $$  !   $  $$         *     6  ) /((B $        '  C          /         ...
  • Page 8       !   $%&'()*+,'$% )/(( 66   6  $   $   ' )        '  /((C    '6 (       $     !   '  66  $   $  '       '$  6     !   '  6$  6   $  '       ''   *$(*+--'%( )         ' /((C  )    ')    *   '/((3 ' =5 6        '   !) )     $   '         %,.(*+,'$%/',01$)* )         ' /((6, 'C  !  ) '    ')  ) $ '       '     ,  /((=   ' 6  '=  $ = $  = $    6 = $       -    >1  ? '  ,   /(() $ '       $ $ ,!)   .22+(.$,'&'3+,'$% )/(( $ (6  $ 6 '   $$  6    '   $'  D$ >, (  ?  >      ?...
  • Page 9       ''  '=        '  ' '=  ' (       '$      5.*+,'%($4.2   '      =/(( 6 (  6  $$   ''  ' C  +1$4.   '      =/(( 6  6     '  ') '  '     2   (  =(=   =     '   ''  '(0,$4.   '  6 + ' =/(( 6  6     ' '  '    '  2  (  $6'4+1$4.   '  =/(( 6  6 '  '     '  $(    B ()       > 6   ?  *.+7$4. )         '  $    +  ' + =/(( 6  6 '  '     '  $(    B (  12,.-30.4)6.28),$ $4.9 !$  ' <    '  $   =          $    '    6+  =   ' = '  + 5    =/((  6 6  = '  +    '   $     )       $        6  = '= +=     ' 6   +: .,.3,'$% !$/((  $( >*D7?   '  ''  '=   $   $  $((           ...
  • Page 10      '*.3,$*1 )               '   (  $  ' < B         $6 '       '  ''  '  +66*+%2&.* )         ' /(( * '     ) '    ,   $  (    $ $6 '  C  $%)5.*;'2.4)/((  $  6 $ '   $(    )5.*;'2.4)/((+ $    6  ' $   $  ' (    .-' )5.*;'2.4)/(( + $   ' $   $  ' (    )6,'6'%()+65,'$% )/((     '' )         $'  (   $  '' )    ''  6   ' >  ?    %2/.*'%($%,0.'*2,'%( )   =         /((      6   '  $   '  3*'5,.%)2 )/((    "                 '  >4%?   '+    '   = /(( + $$6 ' C  )  $        )  $        ' ''  )  $  (    '   )  $ ( ('   1  ' $ (     ...

  • Page 11: About This Manual

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  • Page 12        &( 6 '   (         6 ' /(( !  )     ,         6   + 2     '/((    <  '  '    *  ) '  '$      9     '  !        ...

  • Page 13: Base System

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  • Page 14: Physical Description

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  • Page 15: Installation

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  • Page 17 " #     . !$ ,   $ < 1   '  6/((=    $1  /((B 1        1    $,  */(( $  (    $ 6 H     $'  '>   ' 444  (*? 0 1     %  ' /((  ' ,  2    "1  !  # " % % ,)$ +  ! ) /((   6   6  $   $   ' H ( /(($    ' $   '   '(    " % %  ,)$ ## )6 (  +  C   (     #6   )6    $'%2,+66,0..:5+%2'$%3+*4@    (       1%/   6 '$  6    /(($$  - /((B    6 '$   6 ...

  • Page 18: Specifications

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  • Page 19: Entering And Exiting The Programming Mode

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  • Page 20: First Time Programming Checklist

    "$   3.2 First Time Programming Checklist  *$   /((H6  $ ' >   '444  (*?  P%44       6 > $C #?   '  '    ,  >      .?      $ /((6 , # /((B  +>    #? "     >    "? . * ( >    .?  $  $ $ (>    . ? 0 $  $   >= ''   ''$$    6   ' $     . ? % 1 >    ?  ' >    ?    $     +   $ ( $   '         "   <      #0 6  @ ,,A).   #...
  • Page 21 "$   2% (3(!  #!!$      &(   < B!!C 6 ,  '# H   '   $(   ; '(     $   D $  '  B!CC $   $    6  $    6   ,    >#? $    H   $  ' >%? #$  # )6$  BC 4   D 6  6 ,, 44%%   )    6        $     9', B !CC'*2,:,C+2,:,CD D  &(   6 H '   >4#? &(C P 44 4 "4R P 4 "" "R H  $ "'  $'(   !$    (      '> ...
  • Page 22 "$          .44  B!C 6 ,,,   '  >444%04?    $4  &(CP 4 44    44      $( 44  44        ,B $ 1$ D  6   *    -$$) "44  BC  - ) B C "44  6 ,,,   '  >444%04?    $4  )    $ ,       -$$ BC #4  )   -  #4  BC ) 6 ,,,   '  >444%04?    $4  )    $ *  -$$      !$/((    =     ...
  • Page 23 "$   2% (3(!  #!!$4&# $5      /   BC " 6 ,   >%? )6/((   6  (   6  -< 3## # #1112# # # #11  '9' D  B!C   CD - *  )   ''$(     6 ' )  B!CD  '9' D  BC   CD - *  3   , 6 $ ' ' )   ''$ (     6 ' )  BCD  '9' B C   CD D  -$$*  ) $$ ''$ (6  ...
  • Page 24 "$   2% (3(!  #!!$4&# $5          RRR BC  CD *  /((   6        )     $  ' 9' $        $4%=P=R=   1$ ,  &    ' 4%=P=R= =  =  &(  D  -< 3#%8.  7 #62 7 #6   7 #6..   0 5    ' = C $ (   P" $  $   $  $   $ * $   $  $ R $ P !        ...

  • Page 25: Setting The Time And Date

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  • Page 26: Programming The Voice Mail

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  • Page 27 "$   2%. #!!$ #  '2#,    *  '  '$(  B!!C'*2,+'6>$:C+2,+'6>$:CD *  ' ( B!C+'6>$:)->.*CD  '( B!C+'6>$:)->.*CD +      $    ($        *  '  '$ (  B !C'*2,+'6>$:C+2,+'6>$:CD *  '  ( B C+'6>$:)->.*CD $  '6   + B!C'*2,+'6>$:C+2,+'6>$:CCD       ' ' 6  +$   '$(  S4T   > $? ST +    $  '6   + BC+'6>$:)->.*CCD       ' ' 6  +$  ( S4T   > $? ST +    $  ' ''$   '$ B C'*2,+'6>$:C+2,+'6>$:CECD (  6  US4= > ''  ? $  ' ''$ ( BC+'6>$:)->.*CECD 6  US4= > ''  ? % 1 "  '2#,#) H  $ ('  $     ' ' &(' ...
  • Page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
  • Page 29 "$   5      '    (6      $ = /(($   (   '> '    ' P #4?    (6  B      -<   #   #  # ) ).  )    .  D$   5 # >     6   $   $   ? % 1 %    # *& #*#'2#, -<     )$# 1$  ). .    .   :#  . .   )$ )2 . . #  )$     ) 2%1 #!!$ #(#! # *& #*#'2#,     ' $ $   ' B!!C'*2,+'6>$:C+2,+'6>$:CCD $(  6  ,S4  $      ,S  '9'-     ,S  '9'-     ,S  1 ' '     ,S# 1 '      ' $ $   B!C+'6>$:CCD (...

  • Page 30: Programming The Automated Attendant Script Menu

    "$   3.7 Programming the Automated Attendant Script Menu )/((      ' >444?=$   '     )/((       ''   $    ' >"$ $  ''=  "$    ##"$  ?$   =D 6  D    >    #? )$6 '       $   ' C    '  44 -  '     '  4D' -  '     '  " +)-  '     '  48  -  '  )  $   ' >44%=# .%?      6  &   '    C    '    1        '  '   + 6      '>4%?      '   '     % 6  &#$ &) ' )     6     '  2%6 #!!$*#&#$ &) '    1  '   '...
  • Page 31 "$     $     =6  (  =(       ' "6/3-3< 0.#6  "0     3 ) )#5.#  "0 5###     1     )                   $6 '' H  '  $$6 ' $     'C       '  1   '        '  ' ''  )  $  (    )  $     )  $ (       9 ' (  1  ' $ (     (       $ (       )  $  (   )             '    '   '   % 6 "  (# + &) '...
  • Page 32 "$   % 6 " "   # +)' )  $    '  3     D 6    ' >#$ $  ''=  #$    '' ### $   ''?=6   '       )    $    44  =  4 D' =  "   +    4 8   * C BCCD &(C P""R )/((   ' 6 E"F      '+$   ' % 6 " % (# + &) '$ + + * '    ''       ')/((        ''    >$   ? * C BCCCCECD 6 C ,, $      '  $  '      '+$   ' HH $        ' U $    '' '>4= ? &(C P444R )/(( '   ''> '?     ' 46 EF      '+$   '44 -<   #    ,# )  #       % 6 " . * +  #, # )  $   (      > ' ? )  '  (      # '      ...
  • Page 33 "$   % 6 " 0 * +  # +) #  +$#* + &) ' )  $   +,,0..%4$&,0.23*'5,-.22+(.)   (    $   ) >  P .4 P .? )/((  $      =                '  P ">    #? * C B CCD &(C P"44R )/((  $    $   '44 % 6 " 1 * +  #'2#, )  $   $(  )(  $  >    .? * C B!CCC+'6>$:%)->.*CD &(C P 44""R )  $ ("6 E"F      '+$    '4 % 6 " 6 &#&  +     $   ' $       '   '+ )      $6 '   'C...
  • Page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
  • Page 35 "$   % 6 " % $* #, # )  $     (  /  $    '  >$ $  ''?=  >$    ''? ##>$    ''?=6     $ (  B     * C BCCCD &(C P0""R )/((     $ ' 6 E"F      '+$   ' -< %#  ( ; %3 .  % &$    .   ) $  ( ;  1 ,  . #  #$ 1  )%3 .  %  &$ . #      #) $ 3# 5##$%$ %8#   " % 03     % 6 %   &) '(#!! #*  1     '     >    ?         ' /  (    * C B !CCD &(C P%44 R 1     '4   $ ...
  • Page 36 "$   H  $' /((  6 =  D     ' < ')    ,  < '* '     !$ )     =  $ )  $  6 =   D     2%7 #!!$ # & ;$# #  2 #$ #     ')  * B !C  '      6  ,S4T      $   '* '     > $? ,ST      $   ')   $  ') $  B C   CD  6    $  ') $  B C   CD     $  ') $  B C   CD D      1$ )   ,&    $  ' =   '4%=P=R 5    ' = C 4% $ P $ R P" $  $  $ *...
  • Page 37 "$   2%8 #!!$ #(#! +*'#$    )  $  (  ( B!C   B (   6  ,S4TD     >$? ,ST     ,ST      )  $    B (   BC 6  ,S4TD     >$? ,ST     ,ST      % 6 .   & , # !$/((   (  = $  1$    $     '%.>$(   (? 4 >$(     (?1$    # $  $    ' ' $   '  % 6 . "  &  #*#!, # !$/((      6 $ (  = $  1$  D 6   $    '%>$(   (?  4#>$   (?1$    # $  $    ' '  $   '  % 6 . % + +$ #'   ' %.=%=4 = 4#  $ ' )       ...

  • Page 38: Additional Features

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  • Page 39 "$   6 C ,,,, $   B  6  )  6         0 HS4T  HSTD'  HST8   HS T  HS#T +  % 7 % &  +*  )/((     '' ) $ ''  '' /((  $   ''     BCECD 6 C US4 $  ''> $? US    '' US   '' -< 3# 1  )   #)  .#$%$ % 7 . (  !' H       '  'C B !CEC 6 C U $  ''   US4 $  '' US    '' US   '' ,,,  '    (*$  $   '  % 7 0   # + #* # !2 ) /((B  $6     = P.04 % 7 1   # +  !!$ ...
  • Page 40 "$   BCBCCD 6 ,,,        B  6  -< ".   .  $%$.  5#  %8 # $%$#  1 ). .  5# .. %82 #    $     #.  .           ...

  • Page 41: System Requirements

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  • Page 42: Installing The Vup

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  • Page 43  - '6. =+$+4  ! 5.% '(= $'  $ +" )/3 $= 6    /3  ' 6      $    $      B   $6$+44+,+2,$*.4'%,0.4.&+)6,3$%&'()*+,'$%&'6.@  - '6. =+$+4 .&+)6, )/3  $$  6    /3  ' 6      $$ -< 61 5  #  5###. .        . #5      2' 4.5 Defining the VoxBox Parameters )/((       6'  C  ,    7     . 0  *(3(!  ) ' /((6 ,= $ ,   /(()     ,  =+ ,    ,   $'       $   ,  =      $4.&'%.,0.5+*+-.,.*2@  - +*+-.,.*2 =++*+-.,.*2 )+*+-.,.*2 '( ...
  • Page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  • Page 46   )#  4.6 Programming the Voice Mail 3  '/3= C  /6 $(  '(   *  6(   * '  $(  '(   (  '(   * ('    D$        $   /$  =    . . 1   +'2#,  !$ 6 + '  = 6  $(  /(( !$ 6 + '$$ 6 $'  $=  6  $ (  $'  $ $ $;'./,0.-+'6>$:6'2,@  - =$'3.+'6 =+'2,$&+'6>$:.2 )'2,$&+'6>$:.2 '(  .0 #*'2#,##, . 1 "  '2#, $3*.+,.+%./-+'6>$:@  - =$'3.+'6 =+'2,$&+'6>$:.2 )'2,$&+'6>$:.2 '( > ' #"?  *+44+'6>$: )./+'6>$: '( ...
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  • Page 52: Working With Configuration Files

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  • Page 53: Printing Reports

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  • Page 54: Getting Help

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  • Page 57: Saving Messages

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  • Page 58: Programming The Voxbox By Telephone

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  • Page 62: Sample Programming

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