Trouble-Shooting With New Features - Samsung WS32Z419D8**EU Service Manual

Troubleshooting

6-2 Trouble-shooting with New Features

6-2-1 Installation & Connection
Problem
The power does not turn on.
Air broadcasting does not work.
Cable broadcasting does not
work.
Satellite broadcasting does not
work.
6-2-2 Menu & Remote Control
Problem
The remote control does not
work.
Cannot change the channel with
the remote control.
Cannot select an A/V channel.
Cannot select a menu.
6-4
Check if the power cord is properly connected.
Check if the antenna is properly installed.
Subscribe to a local cable broadcasting firm and get support.
Install a satellite antenna (Parabola) and connect it to the TV.
■ Press the Select Device button to select the TV or external device.
■ Replace the battery of the remote control with a new one.
■ Insert the battery making sure the polarity (+,-) is correct.
■ Check if the angle or the distance is sufficient, or if there is any interference between the
product and the remote control.
■ Make sure the user has pressed the correct button.
■ To avoid direct sunlight to the receiving panel of the TV, remove any indoor lighting or
change the location of the TV.
■ Check if the power switch at the back left of the TV is turned on.
■ Press the Select Device button to select the TV.
■ Change the channel using the remote control of the cable or satellite receiver.
Press the TV/AV button and check if the AV item is grayed out. When the AV item is grayed
out, you cannot select an A/V channel. Check if the connector is properly connected.
Check if the menu is grayed out. If a menu is grayed out, it cannot be selected.
Solution
Solution
Samsung Electronics