Samsung DeX Station EE-MG950 User Manual page 498

Appendix
Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions.
Your multimedia dock or connected devices freezes
If the multimedia dock or connected devices freezes or hangs, try to resolve it by turning off
the connected mobile device and then turning it on again.
If the multimedia dock or connected devices are still unresponsive, disconnect devices from
the multimedia dock and reconnect them.
If the problem is still not resolved, contact a Samsung Service Center.
The multimedia dock works differently as described in the manual
Available functions may differ depending on the connected device.
The screen ratio is incorrect
Adjust the screen ratio from the menu of the connected TV or monitor.
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