Troubleshooting - Philips HTS2200 User Manual

9

Troubleshooting

Warning
• Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, register your product and get
support at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of your product. The
model number and serial number are on the back
or bottom of your product. Write the numbers
here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this home theater do not work.
•
Disconnect the home theater from the
power outlet for a few minutes, then
reconnect.
Picture
No picture.
•
Ensure that the TV is switched to the
correct source for this home theater.
•
If this happens when you change the
TV system, switch to its default mode:
1) Press . 2) Press . 3) Press
• If this happens when you switch on the
progressive scan mode, switch to its
default mode: 1) Press . 2) Press . 3)
Press .
Sound
No sound.
•
Ensure that the audio cables are
connected and select the correct
input source (for example,
device you want to play.
14 EN
1_HTS2200_93-EN-US.indd Sec1:14 1_HTS2200_93-EN-US.indd Sec1:14
No sound from TV program.
•
Distorted sound or echo.
•
Ensure that the TV volume is muted or set
to minimum if you are playing audio through
the home theater.
Play
Disc cannot be played.
•
Clean the disc.
• Ensure that the home theater supports the
disc (see 'Product specifi cations' on page
13 ) .
• Ensure that the home theater supports the
region code of the DVD.
• For DVD±RW or DVD±R, ensure that the
disc is fi nalized.
DivX video fi les cannot be played.
• Ensure that the DivX fi le is encoded
according to the 'Home Theater Profi le'
with the DivX encoder.
•
Ensure that the DivX video fi le is complete.
DivX subtitles do not display correctly.
• Ensure that the subtitle fi le name is the
same as the movie fi le name.
• Select the correct character set: 1) Press
-
3) Select [DivX Subtitle] . 4) Select a
supported character set. 5) Press OK .
The contents of a USB storage device cannot be
read.
. •
Ensure that the format of the USB storage
device is compatible with the home theater
(see 'Product specifi cations' on page 13 ) .
•
Ensure that the USB storage device
is formatted with a fi le system that is
supported by the home theater.
'No entry' or 'x' sign appears on the TV.
•
The operation is not possible.
) for the
Connect an audio cable from the
audio input on the home theater to
the audio output on the TV, then press
repeatedly to select the correct
audio source.
. 2) Select [Preference Setup] .
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