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Acer Aspire 3010 SERIES Service Manual

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Aspire 3010/5010 Series
Service Guide
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire 3010 SERIES

  • Page 1 Aspire 3010/5010 Series Service Guide PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 3010/5010 service guide. Date Chapter Updates 2006/02/09 Chapter 6 Delete Bluetooth antenna on chapter six.
  • Page 3 Copyright Copyright © 2005 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear Screen messages on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Introduction

    15” XGA color TFT LCD with 1024x768 pixel resolution 15.4” WXGA TFT LCD with 1280x800 pixel resolution, 16.7 million colors, supporting simulataneous multi-window viewing via Acer GridVista 15.4” WXGA+ TFT LCD with 1680x1050 pixel resolution, 16.7 million colors, supporting simulataneous multi-window viewing via Acer GridVista...
  • Page 8 Write: 24X CD-R, 10X CD-RW Communication Modem: 56K ITU V.92 with PTT approval; Wake-on-Ring ready LAN: 10/100 Mbps Fast Ethernet (Aspire 3010) or gigabit Ethernet (Aspire 5010); Wake-on-LAN ready WLAN (optional): integrated Acer InviLink 802.11g Wi-Fi CERTIFIED solution, supporting Acer SignalUp technology ®...

  • Page 9: System Block Diagram

    System Block Diagram 200-PIN DDR SODIMM CLK GEN AMD CPU DDR 333/400 DDR x2 IDT CV137 PCB Layer Stackup Sempron K8 8,9,10 L1: Signal 1 L2: GND 4,5,6,7 L3: Signal 2 SVIDEO/COMP L4: Signal 3 HyperTransport TVOUT 6.4GB/S 16b/8b L5: VCC L6: Signal 4 PWR SW Silicon Image...
  • Page 10 Board Layout Top View 4 5 6 7 22 23 Line-in Port Video Memory Line-out Port VGA Chip RJ45+RJ11 North Bridge USB Port CPU Socket USB Port Launch Board Cable Connector USB Port RTC Battery Connector USB Port Check Password Switch LCD Inverter Cable Connector Fan Connector VGA Port...
  • Page 11 Bottom View Modem Cable Connector DIMM Socket 2 Wireless LAN Card Connector South Bridge Modem Board Connector IEEE 1394 Port DIMM Socket 1 FIR Port Chapter 1...

  • Page 12: Front View

    Panel Ports allow you to connect peripheral devices to your computer as you would with a desktop PC. Front View Item Description Display screen Liquid-Crystal Display (LCD) provides visual output. Status indicators LEDs (Light Emitting Diodes) that turn on and off to show the status of the computer and its functions and components.

  • Page 13: Left View

    Left view Icon Item/ Port Description PC Card slots Supports two Type II or one Type III CardBus PC Card(s). PC Card slot eject button Eject PC cards from the card slots. Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type.

  • Page 14: Right View

    Right View Item/ Port Description Speakers Left and right speakers delivers stereo audio output. Ventilation slots Enable the computer to stay cool, even after prolonged use. Security keylock Connects to a Kensington-compatible computer security lock. Chapter 1...

  • Page 15: Rear Panel

    Rear Panel Icon Port Description Power Jack Connects to an AC adapter DVI-D port (Aspire For digital visual input. 5010 only)t Ventilation slots Enable the computer to stay cool, even after prolonged use. S-video port Connects to a television or display device with S-video input.
  • Page 16 Bottom View Item Description Battery bay Houses the computer’s battery pack. Battery release latch Release the battery for removal. Memory compartment Houses the computer’s main memory and mini PCI card. Chapter 1...
  • Page 17 Indicators The computer provides an array of seven indicators located below the display screen, showing the status of the computer and its components. Icon Function Description Wireless indicator Lights to indicate the status of wireless LAN communications. Power Lights when the computer is on. Sleep Lights when the computer enters Standby mode and blinks when it enters into or...

  • Page 18: Using The Keyboard

    Using the keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock...

  • Page 19: Windows Keys

    Windows keys The keyboard has two keys that perform Windows-specific functions. Keys Description Start button. Combinations with this key perform shortcut functions. Below Windows logo key are a few examples: + Tab (Activates next taskbar button) + E (Opens the My Computer window) + F1 (Opens Help and Support) + F (Opens the Find: All Files dialog box) + R (Opens the Run dialog box)

  • Page 20: Hot Keys

    Hot Key Icon Function Description Fn+F1 Hotkey help Displays help on hotkeys. Fn+F2 Acer eSettings Launches the Acer eSettings in Acer eManager. Fn+F3 Acer Launches the Acer ePowerManagement in Acer ePowerManagement eManager. Fn+F4 Sleep Puts the computer in Sleep mode.

  • Page 21: Special Keys

    Hot Key Icon Function Description Brightness down Decreases the screen brightness. Fn+PgUp Home Functions as the PgUp key. Fn+PgDn Functions as the PgDn key. Special keys You can locate the Euro symbol at the upper-center and/or bottom-right of your keyboard. To type The Euro symbol Open a text editor or word processor.

  • Page 22: Launch Keys

    Web browser, Acer Empowering keys and one user-programmable button. Press the Empowering key to run the Acer eManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable keys, run the Acer Launch Manager.

  • Page 23: Hardware Specifications And Configurations

    ATI RS480M+ATI SB400 Super I/O controller NS PC87381 Audio controller Realtek ALC 655 Video controller ATI M26 (RADEON X600) for Aspire 3010 Series ATI M24 (RADEON X700) for Aspire 5010 Series Hard disk drive controller Embedded in ATI SB400 Keyboard controller KB3910...
  • Page 24 Second Level Cache Item Specification Cache size 128KB or 256KB for AMD Sempron CPU 1MB for AMD Athlon 64 DTR CPU 1st level cache control Always Enabled 2nd level cache control Always Enabled Cache scheme control Fixed-in write back System Memory Item Specification Memory controller...
  • Page 25 LAN Interface Item Specification LAN connector location Rear side PXE Version Modem Interface Item Specification Chipset Embedded in ATI SB400 Fax modem data baud rate (bps) 14.4K Data modem data baud rate (bps) Supports modem protocol V.92MDC Modem connector type RJ11 Modem connector location Rear side...
  • Page 26 CD-ROM Interface Items Specification Vendor & Model Name QSI SCR242 Mitsumi SR244W1 Performance Specification Brust Data Transfer rate PIO mode 4: 16.7 MB/sec Max. (Mode 0~4) Multi-word DMA mode 2: 16.7 MB/sec Max. (Mode 0~2) Ultra DMA mode 2: 33.3MB/sec Max. Access time (typ.) QSI- Random: 90 ms...
  • Page 27 DVD-ROM Interface Item Specification Average Full Access time (typ.) Random DVD-5: CAV mode 110 msec typical 150 Random msec average max 120 msec typical 160 msec average max Full Stroke Full Stroke CAV mode 200 msec typical 260 270 msec typical msec average max 350 msec average max DVD-9:...
  • Page 28 Combo Drive Interface Item Specification Transfer rate (KB/sec) Read Sustained: DVD-ROM MAX 8X CAV (MAX 10800 KB/sec) CD-ROM MAX 24X CAV (MAX 3600 KB/sec) Write: CD-R 4X, 8X (CLV), Max 16X, MAX 24X (ZCLV) CD-RW 4X (CLV) HS-RW 4X,8X, 10X (CLV) ATAPI Interface: PIO mode 16.6 MB/sec :PIO Mode 4 DMA mode 16.6 MB/sec:Multi word mode 2...
  • Page 29 DVD Dual Interface Item Specification Disc Diameter 12cm and 8cm Capacity 2048 bytes/sector (DVD) 2048 bytes/block (CD Mode-1 and Mode-2 Form-1) 2336 bytes/block (Mode-2) 2328 bytes/block (Mode-2 Form-2) Operation environment for “write/rewrite” application Host Machine IBM compatible PC (Pentium 166 MHz or above) MS-Windows 90/ME/2000/XP/NT 4.0 Memory Min.

  • Page 30: Audio Interface

    DVD Dual Interface Item Specification Loading mechanism Manual load/DC brushless mortor system Audio Interface Item Specification Audio Controller VT 1612A Audio onboard or optional Built-in Mono or Stereo Stereo Resolution 20 bit stereo Digital to Analog converter 18 bit stereo Analog to Digital converter Compatibility Microsoft PC98/PC99, AC97 2.1 Mixed sound source...
  • Page 31 Video Memory Item Specification Fixed or upgradeable Fixed for UMA models upgradeable for ATI M26/M24 Video memory size 64MB for ATI M26 (Aspire 3010) 64/128 MB for ATI M24 (Aspire 5010) LCD Display Resolution 8 bit 16 bits 24 bits 32 bits Resolution (256colors)
  • Page 32 Keyboard Item Specification Keyboard controller KB3910 Keyboard vendor & model name Darfon/Sunrex Total number of keypads 84-/85-/88-key Windows keys Internal & external keyboard work simultaneously Battery Item Specification Vendor & model name Normal: Sanyo/Simplo; Highrate: Sanyo/Sony Battery Type Li-ION Pack capacity 2000mAH Number of battery cell Package configuration...
  • Page 33 Item ° Temperature Range( C) 0 to +50 0 to +50 0 to +50 Operating -25 to +60 -20 to +60 -20 to +60 Storage (shipping) AC Adapter Item Specification Vendor & model name Liteon, 135W power supply Input Voltage Low Range 90(min.)/137(max.)/100-127(nominal) High Range...

  • Page 34: Environmental Requirements

    Power Management Power Saving Mode Phenomenon Display Standby Mode The display shuts off Keyboard, built-in touchpad, and an external PS/2 pointing device are idle for a specified period. Hard Disk Standby Mode Hard disk drive is in standby mode. (spindle turned-off) Hard disk is idle within a specified period of time.
  • Page 35 Chapter 1...

  • Page 36: System Utilities

    KBC Ver 22 Byte xxxxxxxxxxxxxxxxxxxxxx Serial Number 32 Byte Asset Tag Number 16 Byte Produce Name Aspire 1360 16 Byte Manufacturer Name: Acer 32 Byte xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help ↑ ↓ Select Item F5/F6 Change Values Setup Defaults ← → Exit...

  • Page 37: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 38 Displays the keyboard controller firmware version. Serial Number Displays the system serial number. Asset Tag Number Product Name Displays the product name. Manufacturer Name Displays the Acer company. UUID Number Displays the UUID (Universal Unique IDentifier) string = 32 bytes. Chapter 2...
  • Page 39 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Advanced Security Boot Exit Main Item Specific Help System Time: [15:56:48] System Date:...
  • Page 40 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 41 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help Infrared Port (FIR) [Enabled] Base I/O address: [2F8] Interrupt: [IRQ 3] Configure Infrared Port DMA channel:...
  • Page 42 Parameter Description Options DMA3 DMA channel Sets a DMA channel for the printer to operate in /DMA1 ECP mode. This parameter is enabled only if Mode is set to ECP. Disabled Legacy USB Support Enables, disables USB interface devices support. Option: or Enabled (Enable for use with a non-USB aware Operating...
  • Page 43 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Security Info. Main Advanced Boot Exit Item Specific Help User Password is : Clear Supervisor Password is : Clear Supervisor Password Set User Password controls accesses of the [Enter]...

  • Page 44: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...

  • Page 45: Removing A Password

    When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e.
  • Page 46 If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
  • Page 47 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Boot Info.

  • Page 48: Exit

    Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Exit Info. Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit System Setup and save Exit Dicarding Changes your changes to CMOS. Load Setup Defaults Discard Changes Save Changes...

  • Page 49: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 50: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-bladed screw driver Phillips screw driver Tweezers...

  • Page 51: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Chapter 3...

  • Page 52: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 53 LCD Module 4 LCD Cushions LCD Bezel Inverter LCD Panel H*8 for 14.1" H*6 for 15.0" LCD Coaxial LCD Brackets Cable Screw List Item Description SCREW MAC FLAT M2.5*L4 NI NYLOK (86.00123.630) SCREW M2.0*L10 NYLOK(86.9A352.100) SCREW M2*3 NYLON 1JMCPC- 420325(86.9A352.3R0) SCREW M2.5X6(86.9A353.6R0) SCREW M3x4 (86.9A524.4R0) SCREW M2X2.0 (86.9A552.2R0)

  • Page 54: Removing The Battery

    Removing the Battery To remove the battery, push the battery release latch. Then slide the battery out from the machine. Chapter 3...

  • Page 55: Removing The Memory Module

    Removing the Memory Module See “Removing the Battery” on page 50. To remove the memory module from the machine, first remove the two screws holding the dimm cover. Remove the dimm cover. Pop up the memory. Then remove the memory. Chapter 3...

  • Page 56: Removing The Wireless Lan Board And The Modem Board

    Removing the Wireless LAN Board and the Modem Board See “Removing the Battery” on page 50. To remove the wireless LAN board, first remove the two screws holding the modem cover. Remove the modem cover from the machine. Disconnect the wireless antennae. Pop out the wireless LAN board.

  • Page 57: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module See “Removing the Battery” on page 50. To remove the hard disk drive, pull the hard disk dirve carefully. Then take the hard disk drive out of the main unit. Disassembling the Hard Disk Drive Module See “Removing the Battery”...

  • Page 58: Removing The Lcd Module

    Removing the LCD Module Removing the Middle Cover See “Removing the Battery” on page 50. To remove the middle cover, first use a plastic flat screwdriver to detach the right hinge cap. If you do not have a plastic flat screwdriver, you can simply detach the right hinge cover as the image shows. There is no screw fastening the right hinge cap to the main unit.
  • Page 59 Removing the LCD Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. Remove the screw that fastens the LCD coaxial cable and disconnect the cable. Then disconnect the LCD inverter cable.Then pull out the wireless antennae from the main unit carefully.
  • Page 60 Chapter 3...

  • Page 61: Disassembling The Lcd Module

    Disassembling the LCD Module Removing the LCD Bezel See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. Use plastic tweezers to remove the four screw pads, and then remove the four screws that fasten the LCD bezel.
  • Page 62 NOTE: Please arrange the LCD inverter cable well to the LCD panel as the picture below shows when you reassemble the LCD module. Removing the 15” TFT LCD See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board”...

  • Page 63: Removing The Lcd Brackets

    Removing the LCD Brackets See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15”...

  • Page 64: Removing The Lcd Hinges

    Removing the LCD Hinges See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Launch Board” on page 54. See “Removing the LCD Module” on page 55. See “Removing the LCD Bezel” on page 57. See “Removing the Inverter Board (15”...

  • Page 65: Disassembling The Main Unit

    Disassembling the Main Unit Removing the Keyboard See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. Detach the keyboard from the main unit. Then turn over the keyboard. Disconnect the keyboard cable and remove the keyboard. Removing the RTC Battery See “Removing the Battery”...

  • Page 66: Removing The Thermal Module

    Removing the Thermal Module See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Middle Cover Hook /Fan” on page 61. Disconnect the fan cable then remove the four screws fastening the thermal module. Then remove the thermal module.

  • Page 67: Removing The Upper Case Assemly

    See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the RTC Battery” on page 61. See “Removing the Middle Cover Hook /Fan” on page 61. See “Removing the Thermal Module” on page 62. Lift up the CPU lever, then place the CPU back to the CPU socket.

  • Page 68: Removing The Touchpad Board

    Removing the Touchpad Board See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. To detach the touch pad board, first disconnect the touch pad cable from the touch pad board with a plastic tweezers.Then release the touchpad cover lock on the back as the picture shows.

  • Page 69: Removing The Cpu Heatsink Plate

    See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Middle Cover Hook /Fan” on page 61. See “Removing the Thermal Module” on page 62. Remove the seven screws holding the VGA thermal plate then remove it. Removing the CPU Heatsink Plate See “Removing the Battery”...

  • Page 70: Removing The Hdd Bracket

    Removing the ODD Module(1) See “Removing the Battery” on page 50. Remove the screw that fastens the ODD bracket on the bottom. Push the ODD module at the point the red arrow indicates hard.Then remove the ODD module from the lower case. NOTE: If you need to replace the ODD module only, you can remove the ODD module as the steps above.

  • Page 71: Removing The Main Board

    See “Removing the Upper Case Assemly” on page 63. Remove the four screws holding the HDD bracket, then remove the HDD bracket. Removing the Main Board See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard”...

  • Page 72: Removing The Dc Board

    Removing the DC Board See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Middle Cover Hook /Fan” on page 61. See “Removing the Thermal Module”...

  • Page 73: Removing The Pcmcia Slot

    Removing the PCMCIA Slot See “Removing the Battery” on page 50. See “Removing the Middle Cover” on page 54. See “Removing the Keyboard” on page 61. See “Removing the Upper Case Assemly” on page 63. See “Removing the Middle Cover Hook /Fan” on page 61. See “Removing the Thermal Module”...
  • Page 74 10. See “Removing the ODD Module(2)” on page 66. 11. See “Removing the HDD Bracket” on page 66. 12. See “Removing the Main Board” on page 67. 13. See “Removing the DC Board” on page 68. 14. Tear off the tape fastening the speaker set cable. Then remove the four screws that secure the speaker set.

  • Page 75: System Upgrade Procedure

    System Upgrade Procedure Base Unit to Wireless Unit Turn out the two screws fastening the modem cover then open the cover. Connect the wirless antennae. Insert the wireless LAN board to the wireless socket on the main board. Close the modem cover and fasten the cover with the two screws. NOTE: You must connect the wireless antennae before you insert the wireless LAN board to the socket.

  • Page 76: Table Of Contents

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 77: System Check Procedures

    System Check Procedures Optical Disk Drive Check Do the following to isolate the problem to a controller, drive, or optical drive. Make sure that the optical drive does not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail. Do the following to select the test device: Boot from the diagnostics diskette and start the diagnostics program.
  • Page 78 Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack. If you suspect a power problem, see the appropriate power supply check in the following list: “Check the Power Adapter” on page 75 “Check the Battery Pack”...

  • Page 79: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 80: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 81: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 82: Error Message List

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 83 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 84 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 73. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 85: Post Code

    POST Code Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 86 Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 87 Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 88 Code Beeps POST Routine Description Unknown interrupt Code Beeps For Boot Block in Flash ROM Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code...
  • Page 89 Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 90 Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 76. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
  • Page 91 Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.

  • Page 92: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 93: Undetermined Problems

    System Check” on page 73): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 94: How To Build Napp Master Hard Disc Drive

    How to Build NAPP Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 95 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 96 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...

  • Page 97: Disk To Disk Recovery

    Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 98 Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order.
  • Page 99 After you place the Recovery CD to the optical drive, you will see the display below. Then insert the System CD to the optical drive. Chapter 4...
  • Page 100 You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 101 Chapter 4...

  • Page 102: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View 4 5 6 7 22 23 LIN1 Line-in Port Video Memory LOUT1 Line-out Port VGA Chip RJ45+RJ11 North Bridge USB Port CPU1 CPU Socket USB Port Launch Board Cable Connector USB Port RTC1 RTC Battery Connector USB Port...
  • Page 103 Bottom View Modem Cable Connector DIMM Socket 2 CN11 Wireless LAN Card Connector South Bridge CN10 Modem Board Connector SKT2 IEEE 1394 Port DIMM Socket 1 FIR Port SW Settings SW2-1 SW2-2 Chkpw Enable Chapter 5...
  • Page 104 DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 105 Aspire 3010/5010 Exploded Diagram Chapter 6...
  • Page 106 Aspire 3010 Picture Partname And Description Part Number Adapter ADAPTER 90W LITEON PA-1900-04AW AP.09003.002 ADAPTER 90W DELTA ADP-90SB AP.09001.002 BBAA Battery RTC BATTERY LONGTRUM 23.T30V1.001 BATTERY MODULE 8CELL LI 6M.A56V1.001 BATTERY MODULE 8 CELL LI 6M.A56V1.002 BATTERY LI 8CELL 4.0MAH SANYO BT.00803.003 4UR186 BATTERY LI+ 8CELL 2.0MAH SONY...
  • Page 107 Aspire 3010 Picture Partname And Description Part Number MODEM BOARD AMBIT 54.09011.544 T60M283.10(01) LAUNCH BOARD 55.T30V1.002 Cables POWER CORD 10A 125V US 27.01518.311 COVER SWITCH CABLE 50.A30V1.004 LAUNCH BOARD CABLE 50.T30V1.011 MODEM CABLE 2PIN 2CONNECTOR 50.41T11.002 55MM Case/Cover/Bracket Assembly MODEM COVER W/SCREWS 42.A20V1.001 HINGE CAP RIGHT 42.A30V1.002...
  • Page 108 Aspire 3010 Picture Partname And Description Part Number HDD SUPPORT BRACKET 33.A30V1.002 OPTICAL DEVICE SUPPORT 33.A30V1.001 BRACKET 2ND FAN BRACKET 33.A20V1.002 TOUCHPAD COVER 42.A30V1.004 MIDDLE COVER HOOK 31.A20V1.001 UPPER CASE W/COVERSWITCH 60.A36V1.002 CABLE & TOUCHPAD CABLE & SCROLL KEY MIDDLE COVER W/LAUNCH BOARD 60.A36V1.003 LOWER CASE W/DIMM COVER&...
  • Page 109 Aspire 3010 Picture Partname And Description Part Number DIMM COVER W/SCREWS 60.A36V1.007 Communication Module WIRELESS ANTENNA LEFT/RIGHT 50.A36V1.002 CPU SEMPRON 2800+ 62W AMD KC.A2802.62D CPU NB SEMPRON 3000+ 62W AMD KC.A3002.62D HDD/ Hard Disk Drive HDD 40G HITACHI 4200RPM 13G1132 KH.04007.010 HDD 40G TOSHIBA MK4025GAS KH.04004.002...
  • Page 110 Aspire 3010 Picture Partname And Description Part Number CPU THERMAL PLATE 34.A30V1.001 CPU HEATSINK W/FAN 34.A36V1.001 VGA THERMAL PLATE 33.A36V1.00 VGA THERMAL PLATE (FOR UMA) 33.A36V1.003 Keyboard KEYBOARD DARFON NSK-ACD1D US KB.A3007.019 KEYBOARD DARFON NSK-ACD00 KB.A3007.016 SWISS KEYBOARD DARFON NSK-ACD02 KB.A3007.020 TAIWAN KEYBOARD DARFON NSK-ACD03...
  • Page 111 Aspire 3010 Picture Partname And Description Part Number KEYBOARD DARFON NSK-ACD0N KB.A3007.010 NORWEGIAN KEYBOARD DARFON NSK-ACD0Q KB.A3007.009 HUNGARIAN KEYBOARD DARFON NSK-ACD0R KB.A3007.014 RUSSIAN KEYBOARD DARFON NSK-ACD0S KB.A3007.021 SPANISH KEYBOARD DARFON NSK-ACD0T KB.A3007.012 TURKISH KEYBOARD DARFON NSK-ACD0U UK KB.A3007.001 KEYBOARD DARFON NSK-ACD0W KB.A3007.007 SWEDISH/FINNISH KEYBOARD DARFON NSK-ACD1A...
  • Page 112 Aspire 3010 Picture Partname And Description Part Number LCD BRACKET 15.4" LEFT 33.A36V1.002 LCD BRACKET ASSEMBLY 15.1 LEFT 33.A36V1.003 INVERTER CABLE 50.A36V1.004 INVERTER CABLE 50.A30V1.001 LCD COAXIAL CABLE 15.4" 50.A30V1.002 LCD COAXIAL CABLE 15.4" 50.A30V1.003 LCD COAXIAL CABLE 15.1 50.A36V1.003 LCD PANEL 15.4"...
  • Page 113 Aspire 3010 Picture Partname And Description Part Number MAINBOARD SNIPE UMA W/O CPU W/ LB.A5601.001 LAUNCH CABLE & MODEM CABLE & RTC BATTERY PCMCIA SLOT 22.T30V1.001 Miscellaneous TOUCHPAD BUTTON 42.A30V1.005 LCD SCREW CAP LOWER 47.A16V1.001 LCD SCREW RUBBER UPPER 47.A16V1.002 ICON PLATE 40.A30V1.001 LOGO PLATE...
  • Page 114 Aspire 3010 Picture Partname And Description Part Number CDRW/DVD COMBO DRIVE 24x QSI KO.02407.012 SBW-242B CDRW/DVD COMBO DRIVE 24X KO.02406.001 PANASONIC UJDA760 DVD-RW 4X QSI SDW-042 DUAL KU.00403.003 OPTICAL BRACKET 33.T30V1.004 PCMCIA slot/PC card slot PCMCIA SLOT 22.T30V1.001 Pointing Device TOUCHPAD BOARD SYNAPTICS 56.17001.001 TM41P-357...
  • Page 115 Aspire 5010 Picture Partname And Description Part Number ADAPTER 90W LITEON PA-1900-04AW AP.09003.002 ADAPTER 90W DELTA ADP-90SB AP.09001.002 BBAA Battery RTC BATTERY LONGTRUM 23.T30V1.001 BATTERY MODULE 8CELL LI 6M.A56V1.001 BATTERY MODULE 8 CELL LI 6M.A56V1.002 BATTERY LI 8CELL 4.0MAH SANYO BT.00803.003 4UR186 BATTERY LI+ 8CELL 2.0MAH SONY...
  • Page 116 Aspire 5010 Picture Partname And Description Part Number MODEM BOARD AMBIT 54.09011.544 T60M283.10(01) MODEM/BLUETOOTH BOARD AMBIT 54.09061.001 T60M665.00 LAUNCH BOARD 55.T30V1.002 Cables POWER CORD 10A 125V US 27.01518.311 COVER SWITCH CABLE 50.A30V1.004 LAUNCH BOARD CABLE 50.T30V1.011 MODEM CABLE 2PIN 2CONNECTOR 50.41T11.002 55MM Case/Cover/Bracket Assembly...
  • Page 117 Aspire 5010 Picture Partname And Description Part Number HDD SUPPORT BRACKET 33.A30V1.002 OPTICAL DEVICE SUPPORT 33.A30V1.001 BRACKET 2ND FAN BRACKET 33.A20V1.002 TOUCHPAD COVER 42.A30V1.004 MIDDLE COVER HOOK 31.A20V1.001 UPPER CASE W/COVERSWITCH 60.A36V1.002 CABLE & TOUCHPAD CABLE & SCROLL KEY MIDDLE COVER W/LAUNCH BOARD 60.A36V1.003 LOWER CASE W/DIMM COVER&...
  • Page 118 Aspire 5010 Picture Partname And Description Part Number DIMM COVER W/SCREWS 60.A36V1.007 Communication Module WIRELESS ANTENNA RIGHT (BLACK) 50.A20V1.001 WIRELESS ANTENNA LEFT (GRAY) 50.A20V1.002 CPU SEMPRON 2800+ 62W AMD KC.A2802.62D CPU NB SEMPRON 3000+ 62W AMD KC.A3002.62D HDD/ Hard Disk Drive HDD 40G HITACHI 4200RPM 13G1132 KH.04007.010 HDD 40G TOSHIBA MK4025GAS...
  • Page 119 Aspire 5010 Picture Partname And Description Part Number Heatsink CPU THERMAL PLATE 34.A30V1.001 CPU HEATSINK W/FAN 34.A36V1.001 VGA THERMAL PLATE 33.A36V1.00 VGA THERMAL PLATE (FOR UMA) 33.A36V1.003 Keyboard KEYBOARD DARFON NSK-ACD1D US KB.A3007.019 KEYBOARD DARFON NSK-ACD00 KB.A3007.016 SWISS KEYBOARD DARFON NSK-ACD02 KB.A3007.020 TAIWAN KEYBOARD DARFON NSK-ACD03...
  • Page 120 Aspire 5010 Picture Partname And Description Part Number KEYBOARD DARFON NSK-ACD0N KB.A3007.010 NORWEGIAN KEYBOARD DARFON NSK-ACD0Q KB.A3007.009 HUNGARIAN KEYBOARD DARFON NSK-ACD0R KB.A3007.014 RUSSIAN KEYBOARD DARFON NSK-ACD0S KB.A3007.021 SPANISH KEYBOARD DARFON NSK-ACD0T KB.A3007.012 TURKISH KEYBOARD DARFON NSK-ACD0U UK KB.A3007.001 KEYBOARD DARFON NSK-ACD0W KB.A3007.007 SWEDISH/FINNISH KEYBOARD DARFON NSK-ACD1A...
  • Page 121 Aspire 5010 Picture Partname And Description Part Number LCD BRACKET 15.4" LEFT 33.A30V1.005 INVERTER CABLE 50.A30V1.001 LCD COAXIAL CABLE 15.4" 50.A30V1.003 LCD PANEL 15.4" W/HINGE & LOGO 60.A30V1.005 LCD BEZEL 15.4" W/ICON PLATE 60.A30V1.004 HINGE PACK LEFT/RIGHT Main Board MAINBOARD SNIPE 128M W/O CPU LB.A6001.001 W/LAUNCH CABLE &...
  • Page 122 Aspire 5010 Picture Partname And Description Part Number LCD SCREW RUBBER UPPER 47.A16V1.002 ICON PLATE 40.A30V1.001 LOGO PLATE 31.A30V1.001 Memory SODIMM 256M NANYA KN.25603.009 NT256D64SH8BAGM-6K SODIMM 256M SAMSUNG KN.2560B.008 M470L3224FT0-CB3 SODIMM 256M MICRON KN.25604.021 MT8VDDT3264HDG-335F4 SODIMM 256M INFINEON KN.25602.012 HYS64D32020HDL-6-C SODIMM 512M INFINEON KN.51202.013 HYS64D64020GBDL-6-C...
  • Page 123 Aspire 5010 Picture Partname And Description Part Number PCMCIA SLOT 22.T30V1.001 Pointing Device TOUCHPAD BOARD SYNAPTICS 56.17001.001 TM41P-357 Speaker SPEAKER 23.A30V1.001 Screws SCW HEX NYL I#R-40/O#4-40 L5.5 34.00015.081 SCRW THERMAL MODULE FOR J8 86.00B54.630 SCREW M2*3 NYLON 1JMCPC-420325 86.9A352.3R0 SCREW M2.5X6 86.9A353.6R0 SRW M2.5*8L B/ZN NYLOK 700 86.9A353.8R0...

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