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Redline Communications RedMAX AN100U Administration And Maintenance Manual

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RedMAX AN100U/AN100UX
Administration and Maintenance Guide
December 2009
Version: 2.1.0
Part Number: 70-00133-01-01

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Summary of Contents for Redline Communications RedMAX AN100U

  • Page 1 RedMAX AN100U/AN100UX Administration and Maintenance Guide December 2009 Version: 2.1.0 Part Number: 70-00133-01-01...
  • Page 2 This document constitutes confidential and proprietary information of Redline Communications Inc.. The contents of this document may be accessed and/or used solely by a licensee of Redline Communications Inc. software product(s) and solely in connection with the licensee’s authorized use of such product(s), or as otherwise expressly permitted by Redline Communications Inc. in writing. All other uses are prohibited.

  • Page 3: Table Of Contents

    LAN ............2-17 Redline Communications Inc. Confidential and Proprietary...
  • Page 4 Testing to Validate Repair ..........4-13 Redline Communications Inc. Confidential and Proprietary...
  • Page 5 No Data Connectivity ..........6-1 Redline Communications Inc. Confidential and Proprietary...
  • Page 6 Output ............A-9 Redline Communications Inc. Confidential and Proprietary...
  • Page 7 Synchronization Event Log Messages ......D-1 A P P E N D I X I N D E X Redline Communications Inc. Confidential and Proprietary...
  • Page 8 Redline Management Suite Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary...

  • Page 9: About This Guide

    AN100UX Macro sector controller, the RedMAX SU-I indoor subscriber unit and RedMAX SUO outdoor subscriber unit. The RedMAX AN100U/UX facilitate the rapid provisioning of new fixed and nomadic wireless broadband services, while their very low latency ensures reliable delivery of time-sensitive services, including circuit-switched voice traffic, voice-over-IP (VoIP), video and prioritized data traffic.

  • Page 10: Document Conventions

    You should be familiar with the device interface. A detailed description of both the Web and command line interface are provided in the RedMAX AN100U/UX Base Station User Guide. Comprehensive operator and administrator training programs are available from Redline Communications.

  • Page 11: Other Documents In The Redline Product Suite

    RedMAX Base Station AN100U/AN100UX Install Guide 70-00059-01-02 RedMAX Base Station AN100U/AN100UX User Manual 70-00058-01-01 RedMAX Base Station AN100U/AN100UX SUO Quick Test 70-00116-01-00 RedMAX AN100U/AN100UX Subscriber Outdoor Unit (SUO) 70-00091-01-02 Quick Install Guide RedMAX AN100UX Release Notes 70-00091-01-00 RedMAX Subscriber Outdoor Unit (SUO) Quick Install Guide...

  • Page 12: Supported Redline Equipment

    RedMAX Administration and Maintenance Guide Supported Redline Equipment Refer to the RedMAX AN100U/UX Release Notes for a list of supported equipment. Redline Communications Inc. Confidential and Proprietary...

  • Page 13: Overview

    Weekly Maintenance Run the syslog analysis scripts. • Check for GPS, synchronization and IF issues, characterize rates of de-registrations Monthly Maintenance Visually inspect all connections • Redline Communications Inc. Confidential and Proprietary...

  • Page 14: Required Equipment

    – Scotch® Vinyl Electrical Tape—Super 88 is a premium grade, 8.5-mil thick, all-weather vinyl insulating tape. It is designed to perform continuously in ambient temperatures up to 105°C (220°F). The tape is conformable for cold weather Redline Communications Inc. Confidential and Proprietary...

  • Page 15: Establishing A Spares Program

    Make sure to include the currently active software versions. • Network diagram: That may consist of multiple drawings. Your network diagram must show the following information. – The physical connections between network devices; Redline Communications Inc. Confidential and Proprietary...

  • Page 16: Monitoring Your System

    Note It is crucial that your RedMAX system be operating on a supported software pair. Refer to the RedMAX AN100U/UX Base Station User Guide for list of supported software which specifies which subscriber unit software is supported with each AN100U/UX software version.

  • Page 17: Connecting To The Sector Controller Command Line Interface

    Step 3 When the command prompt screen appears, login using the following values: Username: admin Password: admin You are now connected to the sector controller CLI. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on using the CLI. Accessing the Debug Mode Debug mode is used for factory test and advanced troubleshooting.

  • Page 18: Connecting To The Subscriber Unit Command Line Interface

    Both devices order their event log chronologically with the most recent event first in the list. Each event is time stamped with either the system time, or a time of day obtained from a time server, if one has been configured in your system. Redline Communications Inc. Confidential and Proprietary...
  • Page 19 Step 5 Review the resulting file for any of the messages listed above. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on using the CLI.

  • Page 20: Monitoring Statistical Results Screens

    Step 5 Review the resulting file for any of the messages listed above. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on using the CLI.

  • Page 21: Monitoring The System Parameters

    When an SNMP trap or TCA has been triggered you can specify what type of alarm will be generated and using applications, such as RMS, you can also perform various actions such as emailing the system administrator or rebooting support equipment. Redline Communications Inc. Confidential and Proprietary...

  • Page 22: Using The Ping Utility

    Ping statistics for 192.168.101.3: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in subscriber unit -seconds: Minimum = 3ms, Maximum = 3ms, Average = 3ms Redline Communications Inc. Confidential and Proprietary 2-10...

  • Page 23: Using The Iperf Utility

    Iperf is a CLI-based tool. Arguments are supplied during execution determine the nature of the test to be performed. The following table lists the most commonly used arguments: Redline Communications Inc. Confidential and Proprietary 2-11...
  • Page 24 Depending on the system characteristic to be tested, you will use on of the following tests: Downlink TCP Throughput For this test, the computer connected to the subscriber unit is configured as the server. Step 1 Open a console window on the computer behind the subscriber unit: Redline Communications Inc. Confidential and Proprietary 2-12...
  • Page 25 Start > Programs > Accessories > Command Prompt Step 4 In the console window enter the command to start the client and run the test: iperf -c <ip_address> -u -b <rate> -i -t 60 -d Redline Communications Inc. Confidential and Proprietary 2-13...

  • Page 26: Network Sniffers

    Before performing any maintenance you should first perform the visual inspection outlined in “Performing a Visual Inspection of the IDU” on page 3-1 and determine the scope of the required work. Redline Communications Inc. Confidential and Proprietary 2-14...

  • Page 27: Personnel Required For Maintenance

    You will then use these measurements to verify that your system is functioning as expected. You will also use these values after performing any maintenance to ensure your system has been returned to its optimum performance level. Redline Communications Inc. Confidential and Proprietary 2-15...
  • Page 28 Step 4 From the Main menu, select Interface Configuration > Wireless Interface. Step 5 Record the following values or perform a screen capture of the selected screen and save the file in a maintenance directory. Rename the file accordingly. Redline Communications Inc. Confidential and Proprietary 2-16...

  • Page 29: Maintenance Record Keeping

    Refer to the instructions provided with your VPN client software for details on installing and configuring the software for use. Once the VPN is installed, you should be able to log into any of the sector controllers using either the CLI or the Web interface. Redline Communications Inc. Confidential and Proprietary 2-17...

  • Page 30: Remote Management Of An Suo

    Specify the addresses to be assigned as a device requests them. You will need to specify a start and end for the range. i.e. Start=172.29.228.21; End =172.29.228.41. You must ensure that your sector controller(s) and the computer are not within this range. Redline Communications Inc. Confidential and Proprietary 2-18...
  • Page 31 IP address. Step 5 Click Save to save the required changes to the sector controller configuration. Step 6 Reboot the sector controller to activate these changes. See “Rebooting the AN100U/UX” on page 3-2 Redline Communications Inc. Confidential and Proprietary 2-19...

  • Page 32: Configuring A Time Of Day Server

    Network elements periodically request the time of day from the time server that is specified in their DHCP response. Both Windows and Solaris provide ToD services. Refer to the documentation provided with your OS for details on configuring ToD services. Redline Communications Inc. Confidential and Proprietary 2-20...

  • Page 33: Indoor Equipment Maintenance

    OSS. Refer to the RedMAX Base Station Installation Guidelines for details. Step 6 Ensure all cables are secured and do not pose a tripping hazard. Step 7 Ensure cables are not pinched or bound too tightly. Redline Communications Inc. Confidential and Proprietary...

  • Page 34: Rebooting The Devices

    Step 3 Verify your changes and ensure the device is operating as expected. Backing up, restoring and upgrading the sector controller software is covered in the RedMAX AN100U/UX Base Station User Guide. Rebooting the Subscriber Unit Step 1 Log into the sector controller and click SS Info in the menu.
  • Page 35 Step 9 Verify that the software version of the new device is the same or higher than the disabled device. Step 10 Restore the configuration of the disabled device. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed instructions.

  • Page 36: Rps Maintenance

    The exact Reference RSS value depends on the following factors: Redline Communications Inc. Confidential and Proprietary...

  • Page 37: Sector Controller Synchronization With The Gps Clock

    Step 2 Record all of your results and file the written report with your other maintenance logs. Sector Controller Synchronization with the GPS Clock Sector controller synchronization must be used to coordinate RF transmissions when operating two or more co-located sector controllers in order to minimize inter-sector RF interference. Redline Communications Inc. Confidential and Proprietary...

  • Page 38: Local Synchronization Versus Gps Synchronization

    This procedure is service impacting and should only be performed during a scheduled maintenance window. To minimize the service impact and ensure successful switch over from local to GPS synchronization, you must follow the procedure in the exact order listed below. Redline Communications Inc. Confidential and Proprietary...
  • Page 39 Step 3 Set the Synchronization Mode to Master with GPS. Step 4 Click the Save button to save these changes Step 5 Reboot the sector controller as outlined in “Rebooting the Devices” on page 3-2. Redline Communications Inc. Confidential and Proprietary...
  • Page 40 Step 4 Click the Save button to save these changes Step 5 Reboot the sector controller as outlined in “Rebooting the Devices” on page 3-2. Step 6 Verify the successful restart and correct operation of the sector controller. Redline Communications Inc. Confidential and Proprietary...

  • Page 41: An100U/Ux Operation In Gps Holdover

    GPS clock is able to re-acquire the satellite signal, there is no clear indication to the RedMAX sector controllers. As far as the RedMAX sector controllers can determine, a signal is being received on the Sync Out port. If the GPS clears holdover and is again Redline Communications Inc. Confidential and Proprietary...
  • Page 42 You will need to investigate the GPS device to either clear the holdover manually by resetting the device or verify that it is operating correctly and is receiving the satellite signal. Redline Communications Inc. Confidential and Proprietary 3-10...
  • Page 43 Any SNMP get/set requests received from managers that are not on the ACL, will be dropped. Refer to the RedMAX AN100U/UX Base Station User Guide for details of creating and maintaining the SNMP access control lists.
  • Page 44 • Check all coaxial cable connections and crimps. Ensure all exterior connections are weatherproofed as outlined in the RedMAX Base Station Installation Guidelines Redline Communications Inc. Confidential and Proprietary 3-12...

  • Page 45: Working With Service Classes, Service Flows And Classifiers

    You will then assign these service flows to subscriber units as they are provisioned. When creating and assigning your service flows, you must keep in mind, maximum number of both service flows and classifiers that are supported for each sector controller. Redline Communications Inc. Confidential and Proprietary 3-13...

  • Page 46: Checking Rf And Phy Parameters

    When you started to change the classifier priority for each service flow then classification started to work for those service flows. Refer to the RedMAX AN100U/UX Base Station User Guide for instructions on creating services classes, service flows and classifiers.
  • Page 47 The Wireless Interface Configuration page is displayed. You can review this page to view RF, PHY and MAC settings for the sector controller. Step 3 Update the parameters to match the installed radio. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on setting these parameters.
  • Page 48 RedMAX Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary 3-16...

  • Page 49: Outdoor Equipment Maintenance

    Ensure you have the correct replacement radio before starting. Table 4-1 Replacement Radios Part Number Description 23-00076-00 Assembly, High Power Base Station Transceiver Radio, AN100UX HTB3436 23-00076-01 Assembly, High Power Base Station Transceiver Radio, Die Cast, HTB3436 Redline Communications Inc. Confidential and Proprietary...
  • Page 50 Step 11 Connect the IF cable between the indoor unit and the radio. The connectors must be finger-tight plus 1/8th turn only. For F-type connections torque=165 N-cm (15 lb-in). As above, excessive force may damage the connector. Redline Communications Inc. Confidential and Proprietary...

  • Page 51: Antenna Maintenance

    The positioning of your antenna dictates the general direction of your transmission. The following suggestions are not intended to be definitive, since, as with all radio transmission, many additional factors can affect the actual direction of the radiated Redline Communications Inc. Confidential and Proprietary...

  • Page 52: Replacing The Antenna

    Step 4 If you have any filters installed, they must be removed from the antenna as well. This will be defined in your frequency plan. Step 5 Disconnect the antenna from the earth ground connections. Does the antenna need to be grounded separately from the radio? Redline Communications Inc. Confidential and Proprietary...
  • Page 53 Step 2 Weather proof the RF connections as outlined in the RedMAX Base Station Installation Guidelines. Step 3 Secure any loose cables with cable tie. Step 4 Ensure all connections are labeled clearly for ease of later identification. Redline Communications Inc. Confidential and Proprietary...

  • Page 54: Verifying Power And Rf Signal Cabling

    If you opt to purchase this cable separately, the cable must be of an approved type and be assembled using the recommended connectors. Refer to the RedMAX Base Station Installation Guidelines for a list of approved cables that can be used for this purpose. Redline Communications Inc. Confidential and Proprietary...

  • Page 55: Rf Cable

    Step 2 Ensure the tower or mast is stable and secured correctly. Step 3 Ensure the antenna elevation and physical tilt match the values in your Network Design and Cell Planning documents. Record these values. Redline Communications Inc. Confidential and Proprietary...
  • Page 56 Step 1 Using a multi-meter measure and record the power voltage at the end of power cord. Record the results for each sector controller. Step 2 Record all of your results and file the written report with your other maintenance logs. Redline Communications Inc. Confidential and Proprietary...

  • Page 57: Performing A Spectrum Sweep

    Before taking any action you will need to further analyze the nature of the interference. • Is it constant in time? • Does it interfere at all times or only at a specific times and days Redline Communications Inc. Confidential and Proprietary...

  • Page 58: Inspect And Repair Lightning Protection System

    The ground rod in driven into the Earth within a few inches of its top, and then a wire clamp is fastened. This clamp is used to hold the ground wire securely to the ground rod. Redline Communications Inc. Confidential and Proprietary 4-10...

  • Page 59: Components Of Your Lightning Protection System

    Surge suppressors should be installed on the main data and power entries and several devices should be installed inline to protect the sensitive electronic equipment. Redline Communications Inc. Confidential and Proprietary 4-11...

  • Page 60: Verifying Your Lightning Protection System

    Step 2 Use your fingers to remove the existing weatherproofing. Do not use a knife or any other sharp tools around the cable as this may result in damage to the cable. Step 3 Clean the area around the connection to ensure proper adhesion of the new weather proofing materials. Redline Communications Inc. Confidential and Proprietary 4-12...

  • Page 61: Testing To Validate Repair

    Step 6 Record the following values or perform a screen capture of the selected screen and save the file accordingly. Step 7 Again, ensure the values are within 5% of the optimum values. The optimum values will likely be from the time of the initial installation. Redline Communications Inc. Confidential and Proprietary 4-13...
  • Page 62 MAC address of the device from which they were obtained. These pages should be added to your maintenance log. In order to perform these tests, you need to configure a test system on which you can easily quantify the sector controller performance. Redline Communications Inc. Confidential and Proprietary 4-14...

  • Page 63: An100U/Ux Troubleshooting

    Major-Critical Ticket Requirements" prior to contacting Redline Technical Support. This document is available on the Redline Partner Web Site, located at http://partners.redlinecommunications.com. The flow charts on the following pages will help you identify a probable and resolution cause for many general issues. Redline Communications Inc. Confidential and Proprietary...
  • Page 64 RedMAX Administration and Maintenance Guide Figure 5-1 Troubleshooting Flow Chart Redline Communications Inc. Confidential and Proprietary...
  • Page 65 Chapter 5 AN100U/UX Troubleshooting Figure 5-2 Troubleshooting Flow Chart Redline Communications Inc. Confidential and Proprietary...

  • Page 66: Troubleshooting Redmax Boot Issues

    To avoid power issues refer to the plans for your indoor facility to ensure the existing circuits can support the required electrical load. It may necessary to rewire some circuits in order to distribute the load effectively. Redline Communications Inc. Confidential and Proprietary...
  • Page 67 When the IDU is connected to the RF port, this transmission line (cable) acts as a short, causing the IDU power supply to enter its own protected mode, since the 24 V power supply is now essentially connected to ground. Redline Communications Inc. Confidential and Proprietary...

  • Page 68: Subscriber Unit Does Not Power-Up

    Note IDU power supplies are not field-swappable. AN100U/UX Fault LED is Blinking The blinking fault LED generally means that one of the AN100U/UX’s power supplies is faulty or not connected properly. Redline Communications Inc. Confidential and Proprietary...

  • Page 69: Inrush Current At Startup

    To avoid this situation, you need to verify that your power supply is able to accommodate the estimated inrush current values. This may require investigation as the inrush current is dependent on many external factors, such as the number and type of devices connected to the circuit. Redline Communications Inc. Confidential and Proprietary...

  • Page 70: Troubleshooting Ethernet Issues

    Outdoor Wireless Access Subscriber Modem (SUO) Installation Guidelines. A standard Category 5 Ethernet cable can be used to connect the power injector to the network device. Redline Communications Inc. Confidential and Proprietary...

  • Page 71: Cannot Establish A Connection To The Management Port

    Figure 5-4 shows a managed RedMAX network as an example of how management traffic (DHCP in this case) is managed on a separate and secure path from the customer’s data traffic. Redline Communications Inc. Confidential and Proprietary...
  • Page 72 AN100U/UX is configured for integrated management (i.e via the data port). When configured in this way, the AN100U/UX completely disables the Management port. Redline Communications Inc. Confidential and Proprietary 5-10...

  • Page 73: Duplex Mismatch

    In the case of a duplex mismatch, you can expect to see many collisions reported on the half-duplex side, and a lot of received error frames on the full-duplex side. Redline Communications Inc. Confidential and Proprietary 5-11...
  • Page 74 Step 4 If you do not want to use auto-negotiation, then enter the required speed and duplex mode. See Table 5-3 for details of the available options. set ethernet LinkSpeed 1 LinkDuplex 0 Redline Communications Inc. Confidential and Proprietary 5-12...

  • Page 75: Troubleshooting Device Management Issues

    Configuration of the subscriber unit is available only via a Telnet session. Sector Controller Serial Communication Issues As indicated previously, the most common problem is that you are using a straight-through cable and require a cross-over connection. Redline Communications Inc. Confidential and Proprietary 5-13...

  • Page 76: Sector Controller Ip Connectivity Issues

    Contact your network administrator for required routing information. A detailed explanation of IP addressing is beyond the scope of this document. Step 2 Verify that there are no routers between your computer and the AN100U/UX which are filtering ICMP/HTTP traffic. Redline Communications Inc. Confidential and Proprietary 5-14...
  • Page 77 Step 5 Check the IP address of the AN100U/UX using the CLI by entering the following command: show ipaddess This will display the IP address of the selected device. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on using the CLI.

  • Page 78: Subscriber Unit Ip Communication Issues

    IP address. Attempt to ping the local IP address. ping 192.168.101.2 Step 2 Configure your computer with an IP address in the 192.168.101.0/24 subnet (i.e. 192.168.101.10). Step 3 Ping the subscriber unit from your computer. ping 192.168.101.2 Redline Communications Inc. Confidential and Proprietary 5-16...
  • Page 79 Step 5 If this works, it is likely that there is a mis-configuration of the local IP address. Verify the subscriber unit configuration using the following command: show ipaddess This will display the IP address of the selected device. Refer to the RedMAX AN100U/UX Base Station User Guide for detailed information on using the CLI. Remote Connectivity...

  • Page 80: Troubleshooting Wireless Link Issues

    Step 3 Check the values of the following parameters and record the values. Table 5-6 AN100U/UX PHY Parameters Corresponding Sector Controller Subscriber Unit Parameter Parameter Description Band Select kHz RFFreq1-16 This is the channelization type (802.16 OFDM PHY system profiles). (rfConfig Menu) Redline Communications Inc. Confidential and Proprietary 5-18...
  • Page 81 The value shown in the event log is not important for practical purposes. It is the value used internally by the AN100U when calculating the gain necessary. This value is dependent on the calibration data stored within the ODU, and is not exposed via the user interface. Redline Communications Inc. Confidential and Proprietary 5-19...
  • Page 82 Tx power of the AN100UX should be increased. If the value is above -50dBm, it may be that the RSSI is too strong for the SU, so the Tx power of the AN100UX should be reduced. Redline Communications Inc. Confidential and Proprietary 5-20...

  • Page 83: Lo1, Lo2 And Radio Reference Frequency Errors

    • Radio reference frequency • Power for the PLL. Additionally, each local oscillator provides an indication at to whether it is locked or not. The following errors occur when the local oscillator becomes unlocked: Redline Communications Inc. Confidential and Proprietary 5-21...
  • Page 84 Step 5 Verify that the site power supply is stable and not fluctuating. The indoor unit DC input source must be an isolated secondary DC SELV supply at 60V DC maximum. Power fluctuations may trigger these errors on your system. Refer to the RedMAX AN100U/UX Base Station User Guide for more details.
  • Page 85 Step 3 If the error still persists, and you have verified the device’s software version, then replace the ODU. See “Replacing a Radio” on page 4-1 and “Replacing the Antenna” on page 4-4. Redline Communications Inc. Confidential and Proprietary 5-23...

  • Page 86: Indoor Subscriber Unit (Sui) Connectivity Issues

    You can access these parameters on the Status and SS Info pages of the sector controller‘s web interface. See “Monitoring Statistical Results Screens” on page 2-8. Redline Communications Inc. Confidential and Proprietary 5-24...
  • Page 87 It is normal for this value to be up to 8dBm above the Reference RSS; however, try not to let the RSSI exceed -50dBm. Signals above this level will start to have an adverse effect on link quality, and may begin damaging the receiver. Redline Communications Inc. Confidential and Proprietary 5-25...
  • Page 88 This is a measurement of the downlink signal quality received by the SS. The higher the better. This value normally does not exceed 31dB. A value less than around 9dB will likely result in link-loss. Redline Communications Inc. Confidential and Proprietary 5-26...

  • Page 89: Link Optimization And Reference Rssi

    For example, if the AN100U/UX's Reference RSSI is set to -63dBm, then due to path-loss, the subscriber unit can only achieve an uplink RSSI of -80dBm even when transmitting at its maximum power of 20dBm. Redline Communications Inc. Confidential and Proprietary 5-27...

  • Page 90: Subscriber Unit De-Registration

    "Re-ranging" message. • rngRetries—means that the ranging process failed. See “Sector Controller Serial Communication Issues” on page 5-13 and “Sector Controller IP Connectivity Issues” on page 5-14 to troubleshoot the wireless interface. Redline Communications Inc. Confidential and Proprietary 5-28...

  • Page 91: Rf Interference

    Before you suspect interference, first verify that your wireless link has acceptable signal quality for all your subscriber units, for each particular coding rate. Subscriber units with poor link conditions may also generate CRC's in your system even without interference. If Redline Communications Inc. Confidential and Proprietary 5-29...
  • Page 92 You may be able to see the effects by monitoring the signal noise level. See “Viewing Noise Level Measurements” on page 5-32. Redline Communications Inc. Confidential and Proprietary 5-30...
  • Page 93 In this case, connectivity issues may be the only symptom of the wireless interference. You should first eliminate network and configuration-related de-registrations before attempting to troubleshoot possible wireless interference issues. Redline Communications Inc. Confidential and Proprietary 5-31...

  • Page 94: Viewing Noise Level Measurements

    This message is part of normal system operation, and indicates that the radio was not able to synchronize on any interfering signal. • WARNING: Uplink Channel Conflict with [sector controller MAC] (RSSI dBm) Redline Communications Inc. Confidential and Proprietary 5-32...

  • Page 95: Performing A Site Spectrum Analysis

    The purpose of a spectrum site analysis is to identify potential sources of RF interference that might be found at a current or prospective site. Refer to the document, A Guide to Field Spectral Analysis, for a detailed description of the equipment required, the recommended Redline Communications Inc. Confidential and Proprietary 5-33...

  • Page 96: Troubleshooting Data Throughput

    If the service flows are in the Authorized state, then it's likely that you have not configured any valid classifiers. Service flows do not become active until there are classifiers associated with them. Refer to the RedMAX AN100U/UX Base Station User Guide for information on creating service classes and service flow. Verify Service Flow Classifiers Step 1 Login to the Web client as outlined in “Connecting to the Sector Controller Web Client”...

  • Page 97: Example Of Working With Service Flow Classifiers

    When you are creating classifiers, if you see a status of "Rejected", there is a conflict with an existing classifier. Check the event log of the AN100U/UX for a classification conflict error message. Refer to the RedMAX AN100U/UX Base Station User Guide for information on creating service classifiers. Example of Working with Service Flow Classifiers When working with data throughput issues, it is generally easy to understand that a service class defines a QoS template which is then used by service flows to define a "pipe"...
  • Page 98 Since SF2 is an upstream service flow, we want to classify based on packets heading away from the computer, thus classifier 2.1 would have a source MAC address of 00-0D-60-FC-B7-7A with the same mask. See Figure 5-5. Redline Communications Inc. Confidential and Proprietary 5-36...
  • Page 99 In this way it doesn't matter which downstream host the traffic is originating from, as long as it's all heading to the same router/server. Figure 5-6 Example of Service Flow Classifiers with Router Configured as Source/Destination Redline Communications Inc. Confidential and Proprietary 5-37...
  • Page 100 The RedMAX system does not have a pass-through mode option available. It is designed to be an access system with many registered subscribers operating simultaneously. In this scenario, a point-to-point pass-through mode does not make any sense. The closest Redline Communications Inc. Confidential and Proprietary 5-38...

  • Page 101: Troubleshooting The Data Path

    Do this by typing "show ethTag". Step 1 Login to the CLI client as outlined in “Connecting to the Subscriber Unit Command Line Interface” on page 2-6. Step 2 Enter the following command: ethTag show Redline Communications Inc. Confidential and Proprietary 5-39...

  • Page 102: Mac Auto Learning

    2-4. b. Navigate to Service Configuration > Service Flows. c. On the Service Flows Configuration page, locate the downlink service flow(s) associated with this subscriber unit’s MAC address, have "no-criteria" or blank classifiers. Redline Communications Inc. Confidential and Proprietary 5-40...

  • Page 103: Tracing Downlink Connectivity Issues

    Tracing Downlink Connectivity Issues Step 1 Ensure that your test traffic (i.e. iperf) is running. Command: Step 2 Log into the Web interface as outlined in Step 3 Navigate to your Monitoring > SS Info. Redline Communications Inc. Confidential and Proprietary 5-41...

  • Page 104: Tracing Uplink Connectivity Issues

    Step 3 Click on the subscriber unit in question and look at the throughput column for your downlink service flow. If you are running 1Mbps of iperf traffic, you should expect to see approximately 1000kbps. If not, the problem (99% of the time) is classification-related. Redline Communications Inc. Confidential and Proprietary 5-42...

  • Page 105: Software Upgrade Issues

    Step 2 Verify that the IP address of the FTP server has been entered correctly at the CLI: a. Login to the CLI as outlined in “Connecting to the Subscriber Unit Command Line Interface” on page 2-6. Redline Communications Inc. Confidential and Proprietary 5-43...

  • Page 106: High Latency On Secondary Management Channel (Smc) Latency

    Telnet sessions, FTP sessions and ICMP packets destined for a subscriber unit use this connection. This connection is restricted by the AN100U/UX to 16 kbps, and is considered very low priority by the scheduler. Thus, this channel is an extremely poor indication of wireless latency. Redline Communications Inc. Confidential and Proprietary 5-44...

  • Page 107: Self-Install End User Troubleshooting

    RedMAX 2.0 and later. You can enable the default uplink service flow as follows: Step 1 Login to the CLI as outlined in “Connecting to the Sector Controller Command Line Interface” on page 2-5. Redline Communications Inc. Confidential and Proprietary...

  • Page 108: Enabling The Secondary Management Channel

    You must ensure these filters are enabled, otherwise self-install will not work. These filters are enabled by default, but you can check their status by issuing the following command in the subscriber unit's CLI: Redline Communications Inc. Confidential and Proprietary...

  • Page 109: Low Throughput

    00:09:02:03:ab:cd Low Throughput The first step in resolving poor subscriber unit throughput is to verify that device has a functional wireless link. The link should be configured to allow the maximum data throughout. Redline Communications Inc. Confidential and Proprietary...
  • Page 110 Refer to the Outdoor Wireless Access Subscriber Modem (SUO) Installation Guidelines or to the Indoor Wireless Access Subscriber Modem (SUI) Installation Guidelines for the required specifications. • Power cycle the modem by disconnecting and re-connecting it to the power supply. Redline Communications Inc. Confidential and Proprietary...
  • Page 111 • Verify the network settings on the your device/computer that is connected to the modem. Reboot the computer to make sure and changes to your network settings are updated and take effect. • Power cycle the modem by disconnecting and re-connecting it to the power supply. Redline Communications Inc. Confidential and Proprietary...
  • Page 112 For faster speeds use the service during off-peak hours. • The bandwidth depends on the service type selected. You may wish to consider upgrading your service in order to get more bandwidth. Redline Communications Inc. Confidential and Proprietary...

  • Page 113: Disaster Recovery

    • assess the length of time that your business can survive without access to systems, services and facilities. Your impact assessment plan should then be used as a basis for identifying systems and resources required to the critical systems, processes and functions. Redline Communications Inc. Confidential and Proprietary...

  • Page 114: Lightning Strike

    Additional strain from ice buildup or sand abrasion will also contribute to metal failure. To avoid failure due to metal fatigue you may need to replace mounting hardware every few years. Redline Communications Inc. Confidential and Proprietary...

  • Page 115: Extreme Temperature Exposure

    Indoor equipment can be protected with heating and air conditioning systems; however the outdoor equipment may be exposed to both hot and cold temperature extremes. Additionally high humidity levels can also impact performance if not addressed by proper installation and routine maintenance. Redline Communications Inc. Confidential and Proprietary...
  • Page 116 RedMAX Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary...

  • Page 117: Event Log Scripts

    This script provides a per-subscriber and per-sector summary of the de-registrations recorded in the supplied syslog files. This script supports both RedMAX 2.0 and 2.1 subscriber unit naming conventions (i.e. MAC or subscriber unit name. Redline Communications Inc. Confidential and Proprietary...
  • Page 118 192.168.0.12 00:09:02:00:d1:2f 2.1.17 2.0.26 3689.25 3689.25 3324-0100-01382 SC_8 AN100U 192.168.0.13 00:09:02:00:c0:6b 2.1.17 2.0.26 3696.25 3696.25 3324-0100-01383 SC_9 AN100U 192.168.0.14 00:09:02:01:22:9d 2.1.17 2.0.26 3771.75 3771.75 3324-0100-01384 SC_10 AN100U 192.168.0.15 00:09:02:01:22:7a 2.1.17 2.0.26 3778.75 3778.75 3324-0100-01385 Redline Communications Inc. Confidential and Proprietary...

  • Page 119: Input Requirements

    In the third section, the script prints the total number of de-registrations for each sector. and in the last section the total number of de-registrations encountered at each frequency. See “Subscriber Unit De-Registration” on page 5-28 for information on possible causes of de-registration. Redline Communications Inc.. Confidential and Proprietary...
  • Page 120 Total Dereg # of RRNG # of RRET 3792.75 10818 10253 3671.75 5972 1523 4448 3675.25 3735 1059 2675 3685.75 3661 2909 3778.75 3593 2899 3785.75 2471 2056 3696.25 2453 1820 3775.25 2295 1840 Redline Communications Inc. Confidential and Proprietary...

  • Page 121: Script - Errorreport.pl

    Once processing is complete, the results will be printed to the screen. You can store the report directly to file, by redirecting the output to a file using the following command: perl errorReport.pl > errorReport.txt Output This script is divided into different sections for each type of error. Redline Communications Inc.. Confidential and Proprietary...
  • Page 122 10.20.64.16 -> 1 LO1 errors for each SC: 10.27.0.16 -> 30 10.20.64.11 -> 1 LO2 for each SC: 10.27.0.16 -> 6 10.20.64.11 -> 2 RRF errors for each SC: 10.20.128.6 -> 1 10.27.0.16 -> 4 Redline Communications Inc. Confidential and Proprietary...

  • Page 123: Overview

    Example A-5 Sample Output from checkTime.pl 00 hrs: 15551 01 hrs: 13102 02 hrs: 12250 03 hrs: 6235 04 hrs: 5191 … 20 hrs: 17615 21 hrs: 16607 22 hrs: 16635 23 hrs: 18429 Redline Communications Inc.. Confidential and Proprietary...

  • Page 124: Script - Checkdailypersector.pl

    The following shows one example. Example A-6 Sample Output from checkDailyPerSector.pl 17-Jun 19-Jun 20-Jun 21-Jun 22-Jun Script – findNoisefloor.pl Overview This script is used to gather the measured noise-floor value from a large number of sectors. Redline Communications Inc. Confidential and Proprietary...

  • Page 125: Input Requirements

    172.27.2.6 -> -97.5 dBm 172.27.4.4 -> -99.7 dBm 172.27.4.5 -> -99.7 dBm 172.27.4.6 -> -105.5 dBm 172.27.6.4 -> -105.5 dBm 172.27.6.5 -> -105.5 dBm 172.27.8.4 -> -100.1 dBm 172.27.8.5 -> -102.0 dBm 172.27.8.6 -> -100.1 dBm Redline Communications Inc.. Confidential and Proprietary...
  • Page 126 Redline Management Suite Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary A-10...

  • Page 127: An100U/Ux Event Log Messages

    NOTICE: Pass-All Classifier All unclassified traffic will be This is security issue and should not be allowed. has been created for SFID [x] forwarded to this downlink service flow. Redline Communications Inc. Confidential and Proprietary...
  • Page 128 Set the VLAN ID to a value less than 4096. Failure - Invalid VLAN VLAN ID < 4096 WARNING: Classification The current setting exceeds the Reduce the number of destination port ranges. Failure: Too many Destination maximum value of 63. Port Ranges Redline Communications Inc. Confidential and Proprietary...

  • Page 129: Appendix B An100U/Ux Event Log Message

    Reduce the number of source port ranges. Failure: Too many Source Port maximum value of 63. Ranges WARNING: Classification The current setting exceeds the Reduce the number of destination port ranges. Failure: Too many Source maximum value of 1023. Ports Redline Communications Inc. Confidential and Proprietary...
  • Page 130 No action will be taken by the AN100U/UX memory while writing some configuration data. software to correct this error. The unit should be returned. Please contact support@redlinecommunications.com. Event log cleared by user Self explanatory Information only. There is no action required. Redline Communications Inc. Confidential and Proprietary...
  • Page 131 IP address of the destination port. WARNING: Invalid IP Source The specified IP port is not available or Review your device configuration and verify the Port is invalid. IP address of the source port. Redline Communications Inc. Confidential and Proprietary...
  • Page 132 DSA Failure: [SS Id], [SFID [x] DSA (Dynamic Service Addition) failed Information only. There is no action required. (rsp) because the subscriber unit (SS ID) sends n unsuccessful response code (rsp). Redline Communications Inc. Confidential and Proprietary...
  • Page 133 Information only. There is no required action. (rngRetries) deregistered because the sector This event may be logged if the path loss controller did not receive OFDM signal (attenuation) is too high or strong interference is from that subscriber unit. present. Redline Communications Inc. Confidential and Proprietary...
  • Page 134 SS Rejected: (rngRetries) A subscriber unit (SS ID) is forced to Information only. There is no required action. restart the network entry process because the sector controller is not receiving OFDM signal from that subscriber unit. Redline Communications Inc. Confidential and Proprietary...
  • Page 135 Cable Compensation Ok. The attenuation of the IF cable is Information only. There is no required action. Value = [v] within normal operating parameters. The cable compensation-related messages are not displayed when an HTB is used. Redline Communications Inc. Confidential and Proprietary...
  • Page 136 Flash Erase Operation Failed. The ODU upgrade process failed. This message is specific to the AN100UX. Retry Default Image Selected. the upgrade procedure. If the upgrade fails again then contact support@redlinecommunications.com. Redline Communications Inc. Confidential and Proprietary B-10...
  • Page 137 No action is taken until the temperature exceeds the limit. Restore Messages Restore configuration into The user-provided configuration file Information only. There is no action required. active image has been applied to the active image Redline Communications Inc. Confidential and Proprietary B-11...
  • Page 138 Also see “Interference Messages at Startup” on page B-19 for information on how the sector controller determines that there is interference on the uplink channel. Redline Communications Inc. Confidential and Proprietary B-12...
  • Page 139 The default firmware has been loaded A system upgrade is required. Refer to the code loaded. Waiting for into the PHY and MAC FPGAs. RedMAX AN100U/UX Base Station User Guide. upgrade... CRITICAL: FPGA PHY and MAC FPGAs cannot be Upgrade the sector controller to the latest Programming Failed programmed properly.
  • Page 140 This message indicates the PHY This message is specific to the AN100UX. After exception (Rx overlap) when one of these exceptions occurs the AN100UX subchannelization is enabled. may recover itself or will need to be rebooted. Redline Communications Inc. Confidential and Proprietary B-14...
  • Page 141 GPS signal and the internal pulse per second is outside the tolerable limits of the system. Master Detected A slave has detected the presence of Information only. There is no action required. a master. Redline Communications Inc. Confidential and Proprietary B-15...
  • Page 142 Information only. There is no action required. Backup Master was successful. Synchronization Signal A Slave has detected the clock signal Information only. There is no action required. Detected of from the Master or Backup Master. Redline Communications Inc. Confidential and Proprietary B-16...
  • Page 143 Please follow the synchronization installation guidelines for installation and troubleshooting of local and GPS synchronization. Synchronization with Master A Backup Master has successfully Information only. There is no action required. synchronized with a Master’s clock signal. Redline Communications Inc. Confidential and Proprietary B-17...
  • Page 144 If you see this message, place the AN100U/UX configurations not possible configuration from the active image to into monitoring mode in order to further diagnose the alternate has failed. the problem. See “Monitoring Your System” on page 2-4 Redline Communications Inc. Confidential and Proprietary B-18...

  • Page 145: Interference Messages At Startup

    In this case the sector controller synchronizes its signal first with the Master or Master with GPS. After synchronization (frame aligning) is achieved, the sector controller tries to detect the interference only in the uplink interval of the frame. Redline Communications Inc. Confidential and Proprietary B-19...

  • Page 146: Noise Floor Calculation

    If Noise(N) > AvgNoise(N-1) then the following averaging calculation is used: AvgNoise(N) = 0.3 * AvgNoise(N-1) + 0.7 * Noise(N) All the values in the formula are expressed in milliwatts, and then the result, AvgNoise(N) is converted to dBm. Redline Communications Inc. Confidential and Proprietary B-20...

  • Page 147: Subscriber Unit Event Log Messages

    Add TEK [nn] for SA ID [nn] Security encryption key has been Information only. There is no action required. added. When privacy is enabled, this is one of the many steps that subscriber must perform to complete the authentication process. Redline Communications Inc. Confidential and Proprietary...
  • Page 148 10 seconds. “AN100U/UX Event Log Messages”. If this message appears repeatedly, contact your sector controller’s vendor for assistance. Refer to the RedMAX AN100U/UX Base Station User Guide. Classification deleted for CID All of the classifiers have been deleted Information only.

  • Page 149: Appendix C Subscriber Unit Event Log Message

    The security certificate that was You need to update the security certificate on this installed is invalid. subscriber unit. See the RedMAX AN100U/UX Base Station User Guide. Detected BS table empty. No sector controllers were detected Information only. There is no action required.
  • Page 150 Information only. There is no action required. applied to the specified downlink service flow. Downlink SF nn created [CID: A downlink service flow has been Information only. There is no action required. XXXX, No.Cls: nn] successfully created. Redline Communications Inc. Confidential and Proprietary...
  • Page 151 The sector controller has requested Same reasons as above. found the deletion of a SFID which does not exist. DSD Success [SF ID: XXXX] DSD transaction has successfully Information only. There is no action required. completed. Redline Communications Inc. Confidential and Proprietary...
  • Page 152 Information only. There is no action required. updated. This message is the result CLI/Web client operation that changed specific parameters. FPC (nn) Current: [nn]. Fast power control (FPC) request log Information only. There is no action required. Anomaly: Too High Redline Communications Inc. Confidential and Proprietary...
  • Page 153 XXXXXXX] controller. Initial Ranging Success [TLV Initial ranging has been completed Information only. There is no action required. Map: XXXXXXX] successfully. Parameter settings that are being used are displayed. Redline Communications Inc. Confidential and Proprietary...
  • Page 154 The installed security certificate is You need to update the security certificate on this invalid. subscriber unit. See the RedMAX AN100U/UX Base Station User Guide. Invalid private/public key. The installed security certificate is You need to update the security certificate on this Deactivate privacy invalid.
  • Page 155 This message provides information on Information only. There is no action required. the status of your encryption key. When privacy is enabled, this is one of the many steps that subscriber must perform to complete the authentication process. Redline Communications Inc. Confidential and Proprietary...
  • Page 156 Provision: Missing field id [nn] TFTP self-provisioning log You need to correct and update the required configuration file stored on the TFTP server. You can manually configure the subscriber through the sector controller or RMS. Redline Communications Inc. Confidential and Proprietary C-10...
  • Page 157 Reset Button Pressed The reset button on the subscriber unit Information only. There is no action required. has been activated. RF PLL Error PLL in the RF module failed to lock Contact support@redlinecommunications.com. (hardware issue), Redline Communications Inc. Confidential and Proprietary C-11...
  • Page 158 Anomaly [TLV Map: controller has failed. requesting a parameter be adjusted outside the XXXXXXXX] supported range of the subscriber unit. For This is not a fatal error. example, adjust Tx power above 20dBm. Redline Communications Inc. Confidential and Proprietary C-12...
  • Page 159 During a scan the current channel [nn] Information only. There is no action required. khx is listed. SF CID=XXXX Erased (not The service flow [CID=XXXX] has Information only. There is no action required. found in tables) been deleted Redline Communications Inc. Confidential and Proprietary C-13...
  • Page 160 Information only. There is no action required. the status of your encryption key. When privacy is enabled, this is one of the many steps that subscriber must perform to complete the authentication process. Redline Communications Inc. Confidential and Proprietary C-14...
  • Page 161 This message is normally a result of some Exhausted [nn retries] perform initial ranging 16 times and underlying RF problems. Follow the steps has failed each time. detailed in the RF troubleshooting section of this guide to resolve this problem. Redline Communications Inc. Confidential and Proprietary C-15...
  • Page 162 ***Failed to build DmMap RxMpdus (nn) Developer Message ***Failed to build Initial RxMpdus Developer Message ***Failed to build Last Burst Rx seg. Chain Developer Message ***Failed to build Last Burst RxBuffer Developer Message Redline Communications Inc. Confidential and Proprietary C-16...
  • Page 163 DSX_ADD_SUCCESS,DSA Success [SF Id: System Error Contact XXXX] support@redlinecommunications.com DSX_CHNG_ABORT,DSC abort by DSC-ACK System Error Contact [SF Id: XXXX] support@redlinecommunications.com DSX_CHNG_ACK_RECOVER_RETRY,DSC System Error Contact recovery - DSC-ACK lost [SF Id: XXXX] support@redlinecommunications.com Redline Communications Inc. Confidential and Proprietary C-17...
  • Page 164 SF ID not found support@redlinecommunications.com DSX_UNK_CONF_SETTINGS,DSx Add System Error Contact Reject support@redlinecommunications.com DSX_UNK_TRANSACTION_ID,DSx Action System Error Contact support@redlinecommunications.com DSX_VAL_PARAM_NOT_SUPP,DSx Add System Error Contact Rejected support@redlinecommunications.com Contact UL_CH_UNUSABLE, Uplink Channel System Error. Unusable support@redlinecommunications.com Redline Communications Inc. Confidential and Proprietary C-18...

  • Page 165: Synchronization Event Log Messages

    If you are using RMS, this table is also provided in the Redline Management Suite Administration and Maintenance Guide with the corresponding RMS alarm condition and log messages. The RMS messages will only be displayed if the corresponding synchronization traps are configured for use. Redline Communications Inc. Confidential and Proprietary...
  • Page 166 Master and Backup Master have become disconnected, during Check the Master with GPS and the normal operation. Backup Master and ensure they are online and that the GPS is connected to the Sync Out port. Redline Communications Inc. Confidential and Proprietary...

  • Page 167: A P P E N D I X D Synchronization Event Log Messages

    Check the Master with GPS and ensure it is online and that the GPS No event log message is displayed by the Backup Master or the is connected to the Sync In port. Slave devices. Redline Communications Inc. Confidential and Proprietary...
  • Page 168 Verify that the load termination on • Synchronization Lost the last slave device is correctly • Synchronization OK connected and is secure. Verify that the synchronization cables on the Backup Master is correctly connected and are secure. Redline Communications Inc. Confidential and Proprietary...
  • Page 169 Master with GPS and Backup Master on the Sync In between the Master with GPS amd port. the Backup Master. No corresponding event log messages are displayed by the Slave Check the connection to the GPS devices. unit. Redline Communications Inc. Confidential and Proprietary...
  • Page 170 Redline Management Suite Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary...
  • Page 171 ....5-42 Configuring DHCP Server ......2-18 Redline Communications Inc. Confidential and Proprietary...
  • Page 172 ......C-1 Synchronization ......D-1 Ethernet Redline Communications Inc. Confidential and Proprietary...
  • Page 173 .....2-9 Your System ......2-4 Redline Communications Inc. Confidential and Proprietary...
  • Page 174 ..... . 5-27 Viewing/Modifying Parameters ..3-14 Power Cable Redline Communications Inc. Confidential and Proprietary...
  • Page 175 ..6-2 Service Class ......3-13 Supported Redline Communications Inc. Confidential and Proprietary...
  • Page 176 ....5-18 ....2-4 Web Interface Redline Communications Inc. Confidential and Proprietary...
  • Page 177 ..... . . 5-29 Troubleshooting ..... . . 5-18 Redline Communications Inc. Confidential and Proprietary...
  • Page 178 Redline Management Suite Administration and Maintenance Guide Redline Communications Inc. Confidential and Proprietary...

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