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66
Requesting service
International Traveler's Warranty (ITW)
Your c omputer is ba c ked by a n Interna tiona l Tra veler's Wa rra nty (ITW)
tha t gives you sec urity a nd pea c e of mind when tra veling. Our
worldwide network of servic e c enters a re there to give you a helping
ha nd.
An ITW pa ssport c omes with your c omputer. This pa ssport c onta ins a ll
you need to know a bout the ITW progra m. A list of a va ila ble,
a uthorized servic e c enters a re in this ha ndy booklet. Rea d this
pa ssport thoroughly.
Alwa ys ha ve your ITW pa ssport on ha nd, espec ia lly when you tra vel to
rec eive the benefits from our support c enters. Pla c e your proof-of-
purc ha se in the fla p loc a ted inside the front c over of the ITW pa ssport.
If the c ountry you a re tra veling in does not ha ve a n Ac er-a uthorized
ITW servic e site, you c a n still get in c onta c t with our offic es worldwide.
There a re three wa ys to a c c ess Ac er for tec hnic a l support a nd
informa tion:
•
Internet servic e worldwide, visit http:/ / www.a c ersupport.c om/
•
Telephone support in the United Sta tes a nd C a na da , c a ll 1-800-
816-2237
•
Tec hnic a l support numbers in va rious c ountries
You c a n view a list of tec hnic a l support numbers by following these
steps:
1
C lic k on Start, Settings, Control Panel.
2
Double-c lic k on System.
3
C lic k on the Support Information button.
Before you call
Plea se ha ve the following informa tion a va ila ble when you c a ll Ac er for
online servic e, a nd plea se be a t your c omputer when you c a ll. With
your support, we c a n reduc e the a mount of time a c a ll ta kes a nd help
solve your problems effic iently.
3 Troubleshooting your c omputer
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Table of Contents
Troubleshooting
