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PowerVu D9838 Installation And Operation Manual

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PowerVu
Network Receiver
Model D9838
Installation and Operation Guide

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  • Page 1 ® PowerVu Network Receiver Model D9838 Installation and Operation Guide...
  • Page 2 Scientific-Atlanta, Inc. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 3 16. To completely disconnect this apparatus from the AC Mains, disconnect the power supply cord plug from the AC receptacle. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 4 Figure 1. Outdoor antenna grounding PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 5: Safety Precautions

    Always pull on the plug or the connector to disconnect a cable. Never pull on the cable itself. Do not walk on or place stress on cables or plugs. Factory service Refer service only to service personnel who are authorized by the factory. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 6 Ne marchez pas sur les câbles ou les prises et n'y exercez aucune pression. Réparations effectuées à l'usine Ne confiez les travaux de réparations qu'au personnel autorisé par l'usine. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 7 Hierzu grundsätzlich am Stecker oder Verbindungsstück und niemals am Kabel selber ziehen. Nicht auf die Kabel oder Stecker treten oder diese einer Zugbelastung aussetzen. Hersteller-Wartung Wartungsarbeiten sind nur durch vom Hersteller autorisierte Techniker vorzunehmen. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 8: Precauciones De Seguridad

    Tire siempre del enchufe o del conector para desconectar un cable. Nunca tire del cable mismo. No camine ni aplique presión sobre los cables o enchufes Revisión y reparación de fábrica Solo personal aprobado por la fábrica puede darle servicio al producto. PowerVu Model D9838 Network Receiver Installation and Operation Guide viii 4012551 Rev A...

  • Page 9: Precauzioni Di Sicurezza

    Per scollegare un cavo tirate la spina o il connettore, non tirare mai il cavo stesso. Non calpestare o sottoporre a sollecitazioni i cavi o le prese. Riparazionoi di fabbrica Per le riparazioni contattate solamente personale tecnico autoizzato dalla fabbrica. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 10 WARNING! Do not connect the blue or brown wires to the earth terminal of a three-pin plug. Note: The earth terminal is distinguished by its colour (green, or green-yellow), or by being marked with the letter E, or marked with the safety earth symbol: PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 11 EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE TRANSACTION IN WHICH THE ITEMS OR SERVICES WERE FURNISHED OR ANY ACTS OR OMISSIONS ASSOCIATED THEREWITH OR RELATING TO THE SALE OR USE OF ANY ITEMS OR SERVICES FURNISHED, PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 12 THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. An executable form of the Alo source code (version 0.4) is distributed with the D9838 Network Receiver under the Mozilla Public License (MPL) Version 1.1. The Alo source code is available at http://alo.sourceforge.net/.

  • Page 13: Table Of Contents

    Customer Support ....................67 APPENDIX B Specifications ......................69 System specifications ..........................69 Ordering information ..........................70 APPENDIX C Troubleshooting ...................... 71 APPENDIX D Compliance......................75 Industry Canada Notice..........................76 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A xiii...
  • Page 14 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 15: Chapter 1 Quick Setup

    CHAPTER 1 Quick Setup This chapter describes how to set up the D9838 Network Receiver for typical operation. To set up the receiver, complete the following procedures: 1. Install the receiver. 2. Acquire a signal. Step 1: Installing the receiver...

  • Page 16: Step 2: Acquiring A Signal

    2. Select Presets and choose SELECT. A menu similar to that shown below will be displayed. The Preset menu displays the name of the preset at the bottom of the screen as you navigate through the menu. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 17 2. Configure the signal frequency and LNB settings. (For a complete description of the menu options, see Tuning on page 47). 3. The system prompts you to save the settings. Press YES. 4. Press MENU. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 18 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 19: Chapter 2 Product Description

    Welcome to the PowerVu ® Model D9838 Network Receiver. We trust that you will find that this product is simple to operate and delivers outstanding performance. This chapter provides a detailed description of the features and design of the network receiver.

  • Page 20: Front Panel Controls And Display

    Functions as the Escape key so you can back out of menus and data entry fields. Runs the highlighted command or opens the highlighted menu. SELECT Enters or exits edit mode. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 21: Remote Control

    Remote control The D9838 Network Receiver includes the Scientific Atlanta AT8550™ AllTouch® Universal Remote Control. You can use this remote to control the receiver and the systems on-screen display. Refer to the AT8550 User’s Guide for complete operating instructions.

  • Page 22: Rear Panel Connections

    Provides the lowest quality video color and picture resolution for the playback of the DVR Content programs stored on the receiver. Connect the Video jack output to the Video jack on the TV monitor. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 23 D9838 9-PIN RS-232 Output Pin-out: Pin Number Signal Name RS-232 Data Not used Not used Remote Control 1 Remote Control 2 Remote Control 3 Remote Control 4 RJ-45 Ethernet for IP data. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 24: Typical Application

    Typical application The following system diagram describes a typical application for the D9838 Network Receiver: MPEG Encoder Real-time video MPEG Encoder Real-time and non real- time video played on TV D9838 Network Receiver Streaming media, non IP Encapsulator real-time video...

  • Page 25: Using The Menu Interfaces

    CHAPTER 3 Using the Menu Interfaces In addition to an on-screen display interface, the D9838 can be controlled via a Web interface. See Using the Web Interface on page 13 for more information. Working with the on-screen display interface The on-screen display can be used to:...
  • Page 26 Upon restarting, the receiver defaults to the most recent video channel that has been displayed for more than 20 seconds after exiting from menus. Immediately after you save changes, the system returns to the previous menu. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 27: Using The Web Interface

    Using the Web Interface The D9838 Network Receiver provides a Web page interface, allowing easy control and monitoring via an Ethernet connection and Web browser such as Microsoft Internet Explorer (version 5.0 or higher). When the receiver is connected to a network, users with network access can control the unit, with a valid user name and password.

  • Page 28: Configuration Menus

    The configuration and status parameters can be viewed or modified via the Configuration menus. To access the Configuration and Status menus: 1. On the D9838 Network Receiver Password screen, enter the User Name and Password as follows: User Name – user (all lowercase letters) Password –...

  • Page 29: Menu Descriptions

    This chapter describes the menus and configuration settings that are included with the system. (For detailed information on how to use the menus, see Using the Web Interface on page 13.) Menu Tree The following diagram illustrates the D9838 receiver software menu hierarchy. Menu Content List...

  • Page 30: Main Menu

    Displays the list of services that are currently being broadcast from the uplink. Settings Provides links to the configuration and status submenus. About Displays detailed hardware and software information about the D9838 receiver and diagnostics information for troubleshooting purposes. Exit Closes the on-screen display.

  • Page 31: Content List Menu

    The local time is displayed in the top right corner of the window. The example below shows the location of all the status indicators in the Content List. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 32 (i.e., the uplink channel currently being transmitted) when playout is finished. 5. The selected program will immediately start to play. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 33 3. The File Information window will display indicating specific information about the selected program such as the program name, source of the file, date it was recorded, program duration and file size. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 34 By Duration Displays the content in the list order from shortest to longest duration. By Size Displays the content in the list order from smallest to largest file size. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 35: Channel Guide

    1. In the Channel Guide, scroll to the desired program and press the right arrow to display the pop-up box at the right of the list as shown in the example below. 2. Select Record Now. The desired program will be recorded to the hard disk. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 36 2. Optionally you can press the right arrow to display the pop-up box at the right of the list as shown in the example below. 3. Select Watch Now. The selected channel will be displayed. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 37 2. Select Services. The services available on the selected program display as shown in the following example such as the PID and service type – audio video, MPE data, etc. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 38: Settings Menu

    AC-3 decoder settings. Hard Disk Displays information about the hard disk in the D9838 receiver such as its capacity and partitions. Provides access to other submenus used to enter the IP address and associated parameters to control and monitor the receiver remotely via the Ethernet port. It also allows you to configure the receiver IP services/IP data operation.
  • Page 39 Generate daily or weekly reports IP Delivery MENU > Settings > Applications > IP Delivery This menu controls how the IP output data channel of the receiver is configured. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 40 To change the over-the-air download setting: 1. Select Settings > Applications > Downloader to display the Download Settings submenu as shown below. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 41 CRC failure or incorrect code or receiver type. Note: Forced downloads (initiated by the uplink) are always accepted and always result in a reboot of the receiver. Service interruption will occur! PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 42 Storage Group ID The receiver is assigned to a storage group according to the content it is scheduled to receive and playout. This is the ID assigned at PowerVu Network Centre. SCS ID The Storage Control System identifier set at the uplink.
  • Page 43 To generate a daily or weekly report: 1. Select Settings > Applications > Reports to display the Reports Settings submenu as shown below: 2. Set Generate to Yes. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 44 MENU > Settings > Decoder Use this menu to access submenus to configure the video format, audio outputs, AC-3 decoder settings, and TV tuner/converter channel setting, as described in the following table: PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 45: Setting Options

    An Active signal sent by the upilnk results in a floating or open Active collector. An inactive signal results in a gnd signal. High Active Low The reverse of Active High. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 46 Subtitles are positioned on screen according to the Imitext (extended) specification. Imitext Color Auto Displays text in the color transmitted by the subtitling Auto equipment. (text color) Yellow Displays text in yellow. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 47 4. Press SELECT to save the setting and re-display the selected channel. Note: you must be in video m ode (i.e., on-screen menus not displayed) to perform this function on the receiver front panel. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 48: Setting Mode

    (without Auto AFD). 3, 4 (NTSC) TV Out Sets TV channel for video display. 3 or 38 21-69 (PAL) PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 49 16:9 F/W 16:9 16:9 None None 16:9 16:9 Auto None Same as above 16:9 16:9 4:3 L/B None Same as above 16:9 16:9 4:3 F/H None Same as above PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 50: Aspect Ratio Setting

    TV Aspect Ratio setting combined with the program-specific uplink information to provide the “best fit” for display of the program material on the TV. This feature is primarily used in 16:9 and 14:9 (wide screen) applications. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 51 Information MENU > Settings >Hard Disk >< Information This menu displays information about the hard disk such as: Model number Serial number Capacity in GB Current operating temperature PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 52 Enter the IP address and associated parameters to control and monitor the receiver remotely via the Ethernet port Configure the receiver for IP data operation • Access the IP configuration submenus PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 53 MAC address assigned ot the Ethernet interface at the time of Read manufacture. only Host Host name – D9838 receiver + user address. Read only. This is used for Read DNS server auto registration, if this feature is available. only PowerVu Model D9838 Network Receiver Installation and Operation Guide...
  • Page 54 Disable When enabled (On) the receiver dynamically accepts multicast (Internet Group requests from other network devices to join multicast groups with Management the specified multicast IP addresses. Protocol) PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 55 If SMTP is used to generate reports or other information via email, you will need to enter the SMTP options via the D9838 Web browser. See Using the Web Interface on page 13 for information on using the D9838 Web browser.
  • Page 56 IP data for various applications, such as file transfers or streaming video. To add a static route: 1. Press the left arrow to display the Static Route Options as shown in the example below. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 57 2. Press the right arrow to display the Delete box, and then press Select. 3. The selected IP address will be deleted. If you want to delete more than IP address, you have to delete them one at a time. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 58 MENU >LAN > Multicast Routes > Static To add a static multicast entry (route): 1. Press the left arrow to display the Static Multicast Options as shown in the following example. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 59 5. Press the right arrow to display the Delete box, and then press Select. 6. The selected IP addresses will be deleted. If you want to delete more than one IP address, you have to delete one at a time. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 60: Satellite Settings

    LNB signal parameters used by the receiver to lock on to the satellite signal, display read-only information about the signal status, and to set the IP filter mode. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 61 Enables or disables a tone as the receiver achieves signal Disable lock. This is used during dish installation. LO Select 22 kHz off (Sets a 22 22 kHz on PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 62 2. Scroll down to the preset you want to use, and then press the right arrow to display the pop-up box to the right as shown below: PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 63 Editing a Preset To edit a preset: 1. On the Active Tunings Settings, select Presets. The Preset Settings window will be displayed as shown in the example below. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 64 3. In the flyout menu, select Edit. The Preset Edit Menu will be displayed. 4. In the Preset Name box, type the desired preset name. 5. Select the parameters for the preset and press OK to save the parameters. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 65 4. In the Copy preset dialog, enter the preset number you want to copy the selected preset parameters to, and select OK. 5. The parameters from the selected preset will be saved to the other preset. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 66 3. In the flyout menu, select Copy From Active. 4. The parameters from the Active settings will be copied to (i.e., overwrite) the selected preset. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 67 Align the dish to achieve signal lock and then best signal quality. Signal Lock/Quality Tone No Signal Lock Slow repeating tone Signal Lock Steady tone Signal lock + increasing Signal Quality Steady tone Increasing in pitch PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 68 The tone starts as a slow repeating beep and rapidly increases to a steady tone once signal lock is achieved. If no carrier is detected, Signal Lock displays No, the Signal LED is off, and the audible tone does not change. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 69: Changing The Ca Mode

    To change the CA (conditional access) mode: In the list box, select the appropriate mode, PowerVu or FTA (Free-To-Air) and then select OK. The default setting is PowerVu. The other parameters on this menu are read-only. They indicate the ISE User Address, OSE User Address (when used) and whether the ADPs are encrypted or unencrypted.
  • Page 70 3. Menu options appear grayed-out if disabled by the current lock level setting. Use this configuration dialog box to create tiered authorized access to the receiver’s configuration settings and functions. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 71 1. In the Change PIN dialog box, enter the current password (four digits in the range from 0000 to 9999) and select OK. If you make an error or press the wrong button when entering the password, press MENU to cancel, and start again. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 72 Enabling or Disabling the Remote Control The Model D9838 receiver is shipped with a remote control as a standard feature. It is shipped enabled to control the receiver. If you want to disable the remote control and use front panel control only, set this field to Disabled.
  • Page 73 Restores the receiver to the factory default settings. Shutdown Safely shuts down the D9838 receiver and the internal Hard Disk Drive (HDD). The receiver will not automatically reboot or power-down after reaching the shutdown state. The power source must be physically disconnected.
  • Page 74 6. The App code version is displayed on the front panel while the receiver is rebooting. After a reboot, the receiver returns to the most recently viewed program. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 75 6. To return to the Main menu, wait for the flashing front panel LED, and then press the Power button on the remote control or the (On/Standby) button on the receiver front panel, followed by the MENU button. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 76 30 seconds. You can now disconnect power from the receiver. Note: The message ”bye” will be displayed on the receiver front panel when the shutdown process is complete. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 77: About Menu

    MENU > About > Details Use this read-only display menu to view detailed information about the receiver hardware and software. Note: “CD” refers to the (Content Distribution) zband client revision. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 78 Diagnostics MENU > About > Diagnostics Use this read-only display menu to monitor information about the received signal and the receiver in general. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 79: Storing Data And Pc Media Files

    CHAPTER 4 Storing Data and PC Media Files The D9838 receiver provides a content guide to configure the system to store data and PC media files that are available on your network. Starting the D9838 Content Guide The D9838 Content Guide runs in a standard Web browser.

  • Page 80: Statistics And Configuration

    6. For information on how to control the D9838 receiver using the Configuration menus, see Using the Web Interface on page 13. On the Network Password screen, enter the User Name and Password as follows: User Name – user (all lowercase letters) Password –...

  • Page 81: Appendix A Customer Support

    Notify Scientific-Atlanta of the problem immediately, providing the model number and serial number of the equipment plus details of the problem. On receipt of this information, service information and shipping instructions will be provided. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 82 If you are unsure about where to ship the product, contact your local Scientific- Atlanta Customer Support Center, Scientific-Atlanta dealer or distributor. Note: Scientific-Atlanta does not accept freight collect. Be sure to prepay all return shipments. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 83: Appendix B Specifications

    (41°F to 113°F) (7.6 cm H x 43.2 cm W x 26.7 cm D) Storage Temperature: -20°C to 65°C (-4°F to 149°F) Weight: 8 lbs (3.6 kg) approx. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 84: Ordering Information

    LNB Power on satellite input: +13 V/+18 V @ 350 mA max. Ordering information Part No. Description 4009611 D9838 Network Receiver with NTSC CH3/4 TV Modulator 4012609 D9838 Network Receiver with PAL TV Modulator PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 85: Appendix C Troubleshooting

    TV tuner/ converter as set on the Audio/Video Setup menu. Local heavy precipitation is falling. Normal operation should resume after the precipitation has stopped. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 86 Check another channel to compare source for one or more (or all) channels signal reception. is temporarily affected by transmission problems or due to a temporary solar disturbance. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 87: Frequently Asked Questions

    For more information, contact your local service provider. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 88 PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...

  • Page 89: Appendix D Compliance

    APPENDIX D Compliance Safety The PowerVu Model D9838 Network Receiver has been approved for safety by the Standards Council of Canada and the OHSA (NRTL) accredited testing laboratory to the following standards: CAN/CSA C22.2 No. 60065-03 UL 60065 Ed 7, 2003...

  • Page 90: Industry Canada Notice

    This device has not been authorized as required by the rules of the Federal Communications Commission. This device is not, and may not be, offered for sale or lease, or sold or leased, until authorization is obtained. PowerVu Model D9838 Network Receiver Installation and Operation Guide 4012551 Rev A...
  • Page 94 Scientific Atlanta, A Cisco Company 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 This document includes various trademarks of Scientific Atlanta. Please see the Notices section of this document for a list of the Scientifc-Atllanta trademarks used in this document. All other trademarks shown are trademarks of their respective owners.

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