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SuppOrT
This guide provides you with the
information you need to get started.
For more information and additional
support, please visit www.T-Mobile.
com/support where you can:
Register at My.T-Mobile.com to check
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your minutes, pay your bill, upgrade
your phone, and change your rate plan.
Review your phone's User Manual
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and troubleshooting FAQs.
View the latest troubleshooting
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solutions in the Support Forums
or ask a question of your own.
You can also access account and
device information from your phone.
1. From any Home screen, tap
the Applications icon.
2. Under the Applications section, scroll
to and tap My Account or My Device.
1
SErviCE
If you are a new T-Mobile
and your service has not yet been
activated, call Customer Care at 1-800-
937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information
when activating service:
Service Agreement and agent
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code on your Agreement
Your name, home address, home
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phone number, and billing address
Note: For business and government
accounts, please provide the name of your
company or government agency, address,
and tax ID.
Your Social Security number, current
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driver's license number, and date
of birth for credit check purposes
Your choice of T-Mobile rate plan and
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services (see www.T-Mobile.com for
latest plan information)
SIM serial number and IMEI number
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(located on the box barcode label)
By activating service, you acknowledge that you have read,
understand, and agree to be bound by each of T-Mobile's
Terms and Conditions, and your Service Agreement.
customer
®
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