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Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in
using our products. At http://support.rockwellautomation.com, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that you
can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can
also contact a special Customer Support number for initial help in getting your
module up and running:
United States
Outside United
States
New Product Satisfaction Return
Rockwell tests all of our products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not
functioning and needs to be returned:
United States
Outside United
States
Publication 1769-IN069A-EN-P - March 2004
1.440.646.3223
Monday – Friday, 8am – 5pm EST
Please contact your local Rockwell Automation representative for any
technical support issues.
Contact your distributor. You must provide a Customer Support case number
(see phone number above to obtain one) to your distributor in order to
complete the return process.
Please contact your local Rockwell Automation representative for return
procedure.
Copyright © 2004 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
PN 957867-53
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