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Step 2:
Is the keyboard locked? While keeping the "Mode" button pressed, press the "Rec" button
briefly and listen for the response of the device:
• You hear the message "Keyboard active": Keyboard was locked and is now unlocked.
• You hear the message "Keyboard locked": Keyboard has now just been locked. Press
the same combination of buttons once more to unlock the keyboard. The device will play
the message "Keyboard active".
• If you hear nothing go to step 3.
Step 3:
If you do not hear anything, the device is not functioning properly. Please press and hold
all front buttons except "Play". This restarts the device. If it is still not working you can try to
reinstall the software as described in the following chapter or you contact your dealer.
6.4. Service and support
6.4.1. General information
Service and support you get from your dealer, where you bought your Milestone 212. This
includes answering questions about handling of Milestone and assistance in case of a
necessary repairing. Suggestions for improvements are very welcome and can be
forwarded as well to the dealer.
Please be aware that there is also a support area for Milestone on the website
www.bones.ch. There you get the newest manuals, software and answers to frequently
asked questions.
6.4.2. Update software
Bones Inc. aims to improve Milestone 212 constantly. New firmwares allow to update the
software on Milestone 212 and solve problems or add new functions.
If you would like to do such an update with the newest firmware, you have two options.
Either you go to your dealer, where you bought the device. He will update your Milestone
212 if the software is out-of-date. Or you can do it by your own over the internet. Therefore
please follow the few steps below.
• Check which firmware is on your M212: Keep pressed the "Mode" button for 1.5 seconds
and Information Service starts. Besides other information you get the number of the
current software.
• Check which is the newest available firmware: Open your internet and go to
"www.bones.ch". Go to "Support" and select your product "Milestone 212". There you find
the newest firmware, for example 2.2. If this is higher than the one on M212, please
download the file on your desktop.
• Copy the newest firmware on the SD memory card: Connect Milestone 212 with your
computer. If you do not know how, please go to "Connect Milestone 212 with your
computer" in this manual. Copy the firmware into the root directory of the plugged in SD
card and log off your M212 properly from the computer as you would do with a memory
stick. Now you will hear the announcement "Software update in progress. Please wait".
Afterwards the update is complete. In case the update does not start automatically take
the SD memory card out of Milestone and insert it again.
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