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Troubleshooting
r T
oublesh
o
oting
oting
Problem
r P
oblem
Economy function failure
c E
ono
m
y fun
c
tion failu
e r
(GREEN LED on control
(GREEN LED on
o c
n
r t
ol
panel not visible when
panel not visible when
E
ECONOMY button
C
ONOMY but
t
on
pressed)
r p
essed)
Problem
r P
oblem
O
ORANGE LEDs flashing
R
ANGE LEDs flashing
r P
Problem
oblem
Light not working
Lig
h
t not
w
o
k r
ing
r P
Problem
oblem
Control Panel Inoperative
C
o
n
r t
ol
P
anel Inope
r
ti a
e v
P
Possible cause
ossible
c
ause
Solution
S
Heating function is
He
a
ting fun
c
tion is
PIR fun
PIR function is effective with LIVE heating only. Please turn on heating
not ON
not ON
mode.
mod
PIR / PCB malfun
PIR / PCB malfunction
c
tion
P
Please
Possible cause
P
ossible
c
ause
S
Solution
I
If any or all of the 3 ORANGE LED Indicator Lights start to flash or flicker
f a
a S
Safety Warning
e f
y t
W
r a
ning
Indicator
Indic
Indic
t a
t
or
i
intermittently, this indicates a problem within the internal control systems
i
t n
t n
of the unit. Please switch off the unit immediately, leave for 30 minutes
of the unit
and swi
and switch on again. If this continues to occur please
helpdesk -- see warranty card.
helpdesk -- see warranty card.
helpdesk -- see warranty card.
Possible cause
P
ossible
c
ause
S
Solution
M
Make sure the Power Indicator LED is on by turn Power Switch ON at
Power Switch OFF
P
o
w
er
S
wi
t
ch OFF
the heater's back. Then press light button on control panel or remote
the he
control.
o c
No
No Power to unit
No
P
P
o
o
w
w
er
er
t
t
o unit
o unit
Check the mains or the socket or plug's fuse(if there is) to restore circuit.
C
C
Unplug and switch unit OFF. Wait 30 minutes for unit to auto-reset then
Unplug and swi
Unplug and swi
Safety Thermal Fuse in
a S
e f
y t
T
he
r
mal
F
use in
swi
switch on. Repeat if necessary. If this continues to occur please
O
Operation.
p
e
a r
tion.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
Safety Tip Over stuck in OFF position. Give the unit a rigorous shake
a S
a S
Safety Tip Over Switch
e f
y t
T
ip
O
v
er
S
wi
t
ch
which m
which may reset the switch. If this does not rectify the problem, please
Malfunction
M
alfun
c
tion
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
Lamp is faulty
Lamp is faul
t
y
Replace as necessary. This unit uses specialised high temperature low
R
energy lamps only. These are only available from
ene
-- see warranty card.
-- see warranty card.
-- see warranty card.
Ensu
Ensure Heater is situated on a level and solid surface.
He
Heater not on a level
t a
er not on a l
v e
el
Surface
Su
r
fa
c
e
P
Possible cause
ossible
c
ause
Solution
S
M
MasterLock is in
as
t
er
L
ock is in
See Masterlock Function page 9 to unlock the control panel
S
o
operation
p
e
a r
tion
Or
Or
B
Buttons stuck/PCB
ut
t
ons stuck/PCB
Please
P
malfun
malfunction
c
tion
olution
c
tion is ef
tion is ef
f
c e
v ti
e with LIVE he
e
.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
lease
olution
n
y or all of the 3 O
y or all of the 3 O
R
ANGE LED Indi
r e
r e
mit
mit
e t
e t
n
n
tl
y tl
y
y
y y ,
, , this indic
this indic
this indic
t a
t a
es a p
es a p
.
P
lease swi
lease swi
t
ch off the unit immedi
t
ch on again
ch on again
I .
f this
o c
olution
k a
e su
r
e the
e the
P
o
w
er Indi
c
t a
or LED is on
a
e t
' r
s back
s back
T .
hen p
r
ess lig
n
r t
ol
.
heck the mains or the soc
heck the mains or the soc
heck the mains or the soc
heck the mains or the soc
k
k
et or plu
et or plu
t
ch unit OF
. F
t
ch on
R .
epe
epe
a
t if ne
c
essa
r
e f
y t
T
ip
O
v
er stuck in OFF position
a
r y
eset the swi
eset the swi
t
ch
I .
epla
c
e as ne
e as ne
c
essa
y r
T .
his unit uses specialised high
r
gy lamps onl
gy lamps onl
y
T .
hese a
r
e only
e r
H
e
t a
er is situ
er is situ
t a
ed on a l
olution
ee
M
as
t
r e
o l
ck
ck
F
un
c
tion page 9
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
lease
a
ting onl
y
P .
lease tu
lease tu
r
c
t a
or Lig
h
ts sta
r
t t
o flash or flic
o flash or flic
r
r
oblem within the i
oblem within the i
t n
t n
r e
r e
nal
nal
nal
nal
t a
el
y y ,
, , le
le
a
e v
f e
call the technical
call the technical
call the technical
n
tinues
t
o occur please
b
y tu
n r
P
o
w
er
S
S
wi
h
t but
t
on on
o c
n
r t
ol panel or
ol panel or
g
' g
s fuse(if the
s fuse(if the
r
r
e is)
e is)
o t
o t
o
o
W
ait 30 minu
t
es
f
or unit
t
o au
o au
I . y
f this
o c
n
tinues
t
o occur please
o occur please
G .
v i
e the unit a
r
igo
igo
f this d
o
es not
r
c e
tify the p
tify the p
r
t
empe
empe
the technical helpdesk
the technical helpdesk
the technical helpdesk
v a
ailable f
r
om
v e
el and solid su
r
fa
c
. e
t
o unl
o
ck the
o c
n
r t
ol panel
ol panel
n on he
a
ting
k
er
o c
o c
n
n
r t
r t
ol s
ol s
y
y
t s
t s
ems
ems
or 30 minu
t
es
t
ch ON
t a
r
emo
e t
r
r
es
es
t
t
r o
r o
e ci
e ci
r
r
cuit.
cuit.
t
o-
r
eset then
call the
call the
r
ous sha
e k
oblem
, , please
please
a r
tu
r
e l
o
w
10
10
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