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Troubleshooting
r T
oublesh
oublesh
o
oting
Problem
r P
oblem
oblem
Heater won't operate
He
t a
er
w
on't ope
a r
e t
(indic
(indicated by the
t a
t
ed
b
y the
absen
absence of the red LED
c
e of the
r
ed LED
p
power standby light
o
w
er stand
er stand
b
y lig
t h
b
being visible in the unit
eing visible in the unit
eing visible in the unit
control panel display)
o c
n
r t
ol panel displ
ol panel displ
a
y)
Not visible
No
ot visible
ECONOMY
HEAT
HI/LOW
HEAT
ON/OFF
r P
Problem
oblem
oblem
Heat tubes only not working
He
a
t tubes only not
t tubes only not
w
o
k r
ing
(indicated by the presence of
(indic
t a
t
ed
b
y the p
r
esen
c
e of
the RED
the RED power standby light
the RED
p
o
w
er stand
b
y lig
t h
b
being visible in the unit
eing visible in the unit
eing visible in the unit
o c
control panel display but no
n
r t
ol panel displ
ol panel displ
a
y but no
he
heat from tubes)
a
t f
r
om tubes)
om tubes)
Visible
Visible
ECONOMY
HEAT
HI/LOW
HEAT
ON/OFF
Problem
r P
oblem
oblem
R
Remote control inoperative
emo
e t
e
o c
n
r t
ol ino
p
e
a r
v ti
e
P
Possible cause
ossible
c
ause
ause
Solution
S
P
Power Switch OFF
o
w
er
S
wi
t
ch OFF
ch OFF
u T
Turn Power Switch ON at the heater's back.
No
No Power to unit
P
o
w
er
t
o unit
o unit
C
Check the mains or the socket or plug's fuse(if there is) to restore circuit.
Safety Thermal Fuse in
a S
a S
e f
e f
y t
y t
T
T
he
he
r
r
mal
mal
F
F
use in
use in
Unplug and swi
Unplug and switch unit OFF. Wait 30 minutes for unit to auto-reset then
Unplug and swi
switch on. Repeat if necessary. If this continues to occur please
swi
Operation.
O
p
e
a r
tion.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
technical helpdesk -- see warranty card.
Safety Tip Over stuck in OFF position. Give the unit a rigorous shake
a S
a S
Safety Tip Over Switch
e f
y t
T
ip
O
v
er
S
wi
t
ch
which m
which may reset the switch. If this does not rectify the problem, please
Malfunction
M
alfun
c
tion
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
Heater not on a level
He
t a
er not on a l
er not on a l
v e
el
Ensu
Ensure Heater is situated on a level and solid surface.
Surface
Su
r
fa
e c
Inspect power cable for cuts, breaks and kinks. Replacement power
Inspe
P
Power Cord Damaged
o
w
er
C
o
d r
D
amaged
amaged
cords and fitting instructions can be obtained from
c
c
helpdesk - see warranty card.
helpdesk - see warranty card.
Possible cause
P
ossible
c
ause
ause
S
Solution
F
Firstly try the following procedures to ensure it is in fact the tubes that
T
Tube Failure / Safety
ube
F
ailu
r
e /
a S
a
e f
y t
r a
are faulty.
Thermal Fuse in
T
he
r
mal
F
use in
use in
1)
1) If one tube out then the tube is faulty and should be replaced.
o
operation.
p
e
a r
tion.
2)
2) If two tubes out then push the remote on/high/med button again
just
just to check the tubes don't heat up. Also try pushing the button on
the control panel "on/high/med button" & "off" button again in case any
the
have jammed in some way.
h
h
3)
3) If still no tubes heating – then check if any of the Orange Power LED's
r a
are on? If LEDs are ON (ORANGE) then tube / tubes have blown. If NO
LE
LED's are lit and NO tubes are heating up then wait 30 minutes for unit
to auto-reset then switch on. Repeat if necessary. If this continues to
t
o
occur please
T
This unit uses specialised high temperature carbon fibre heating tubes
onl
only. These are only available from
warranty card.
warranty card.
Blown tubes are usually visible. Check for black or white discolouration
B
B
Blown Carbon Fibre
o l
wn
C
ar
b
on
F
ib
r
e
a
at either end of the tubes.
Tubes
T
T
ubes
ubes
P
Possible cause
ossible
c
ause
ause
S
Solution
M
Make sure the red power indicator is visible otherwise you need to
Battery dead
a B
t t
r e
y dead
r
replace battery (Type CR2025).
olution
n r
P
o
w
er
S
wi
t
ch ON
a
t the he
heck the mains or the soc
k
et or plu
et or plu
t
t
ch unit OF
ch unit OF
F
. F
t
ch on
R .
epe
a
t if ne
c
essa
r
e f
y t
T
ip
O
v
er stuck in OFF position
er stuck in OFF position
a
r y
eset the swi
t
ch
I .
e r
H
e
t a
er is situ
t a
ed on a l
c
t p
o
w
er cable
f
or cut
s
r o
r o
ds and fitting inst
ds and fitting inst
r
r
c u
c u
tions can be obtained f
tions can be obtained f
tions can be obtained f
tions can be obtained f
olution
irstly t
r
y the
f
oll
o
wing p
r
c o
e faul
. y t
I
f one tube out then the tube is faul
f one tube out then the tube is faul
I
t f
w
o tu
b
es out then push the
es out then push the
t
o check the tu
b
es do
' n
t he
t he
o c
n
r t
ol panel
"
on/high/med but
on/high/med but
v a
e jammed in some
e jammed in some
w
a
. y
I
f still no tu
b
es he
a
ting – then check if a
ting – then check if a
e on?
I
f LEDs a
r
e ON (O
R
ANGE) then tu
ANGE) then tu
' D
s a
r
e lit and NO tu
b
es a
r
o au
t
o-
r
eset then swi
t
ch on
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
call the technical helpdesk -- see warranty card.
ccur please
his unit uses s
p
ecialised high
y
T .
hese a
r
e only
v a
ailable f
o l
wn tu
b
es a
r
e usually visibl
t either end of the tube
s
.
olution
k a
e su
r
e the
r
ed
p
o
w
er indi
epla
c
e b
t a
e t
y r
T (
p y
e CR2025)
a
e t
' r
s back
.
' g
s fuse(if the
r
e is)
o t
W
W
ait 30 minu
ait 30 minu
ait 30 minu
ait 30 minu
t
t
es
es
f
f
or unit
or unit
t
t
o au
o au
I . y
f this
f this
o c
n
tinues
t
o occur please
G .
v i
e the unit a
r
igo
f this d
f this d
o
es not
r
c e
tify the p
r
v e
e
el and solid su
r
fa
c
. e
, , b
r b
eaks and
eaks and
k
ink
. s
R
epla
c
eme
the technical
the technical
the technical
r
r
om
om
edu
edu
r
es
t
o ensu
r
e it is in fa
c
t the tubes th
t
y and should
b
r e
r
emo
t
e on/high/med but
a
t u
. p
A
lso t
r
y pushing the but
o t
n
" " &
&
"
of f f
f
" " but
but
t
on again in
n
y of the O
r
ange
b
e / tu
b
es h
v a
e bl
e he
e he
a
ting up then
w
ait 30 minu
.
e R
e
p
a e
t if ne
c
essa
r
I . y
f this
o c
t
em
p
e
a r
tu
r
e carbon fib
r
e he
call the technical helpdesk -- see
call the technical helpdesk -- see
r
om
. e
C
heck
f
or black or whi
t
e dis
c
t a
t
or is visible othe
r
wise
y
ou need
.
r
es
t
r o
e ci
r
cuit
.
t
t
o-
o-
r
r
eset then
eset then
call the
call the
r
ous sha
e k
oblem
, ,
please
n
t p
o
w
er
t a
epla
e c
. d
t
on again
t
on on
c
ase a
n
y
P
o
w
er LE
D
s '
o
wn
I .
f NO
t
es
f
or unit
n
tinues
o t
a
ting tubes
c
olou
a r
tion
t
o
9
9
O
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