Page 1: User Guide
User Guide [UG template version 16a] [virgin_zte_N9560_ug_en_030317_d1]...
Page 2: Table Of Contents
Table of Contents Getting Started .............................. 1 Making Connections ............................ 60 Apps and Entertainment ..........................143 Settings ..............................184 Getting Help .............................. 237 Index ................................242...
Page 3: Getting Started
Getting Started The following set of topics will introduce you to your phone, help you get set up with service, provide an overview of the phone screen, and get you started with basic phone operations.
Page 4 The following topics describe the basics of using this guide and your new phone. About the User Guide Thank you for purchasing your new ZTE MAX XL. The following topics explain how best to use this guide to get the most out of your phone.
Page 5: Set Up Your Phone
Set Up Your Phone The following topics give you all the information you need to set up your phone and wireless service the first time. Parts and Functions These topics illustrate your phone’s primary parts and key functions. Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample images only.
Page 6 Displays all the information needed to operate your phone, such as the Touchscreen call status, the Contacts list, and the date and time. Also provides one- tap access to all of your features and applications. Lets you return to the previous screen, or close a dialog box, options Back key menu, the notification panel, or onscreen keyboard.
Page 7: Charge The Battery
Charge the Battery Follow these instructions to charge your phone’s battery using either the included AC adapter or via a USB connection on your computer. Charge Using the AC Adapter 1. Plug the USB connector into the charger/accessory jack on the bottom of your phone. 2.
Page 8 2. Insert the large end of the USB cord into an external USB port on your computer. 3. After charging, remove the USB cable from both the phone and the computer. nano-SIM Card The nano-SIM card is an IC card containing phone number and other customer information. Handling a nano-SIM Card Keep the following in mind when handling a nano-SIM card.
Page 9 Insert nano-SIM Card Follow these instructions to insert a nano-SIM card. Remember to power off your phone before inserting a nano-SIM card. Note: Your phone’s nano-SIM card is preinstalled. These instructions are for reference only. 1. Push the point of the tray eject tool into the hole on the nano-SIM/SD card slot. 2.
Page 10 Reading/Writing Data: Never power off or remove the battery while reading or writing data. Battery Level: A low battery charge may prevent reading/writing to an SD card. Handling SD Card: Use/store SD cards away from the reach of infants. May cause choking if swallowed.
Page 11 3. Remove SD card. 4. Replace the card tray. Format an SD Card When you insert an optional SD card for the first time, it is recommended that you format it on your phone. 1. From home, tap Apps > Settings 2.
Page 12 4. Tap Format, and then tap Erase & format to confirm.  All data on the SD card is erased, and the card is formatted for use on your phone. Tap Done to exit. Use an SD Card as Internal Storage You can use an optional SD card as an extension of the internal storage and save data and media files on it.
Page 13 3. Tap the SD card name below Portable storage. 4. Tap Format as internal, and then tap Erase & format to confirm. 5. The phone will prompt you to move your photos, files and other data from the phone storage to the SD card.
Page 14 Note: If you move files and data to the SD card, it will be used to save new apps data and personal data (such as photos and videos) and only the SD card is accessible from a computer. If you choose not to move, new apps data and personal data is saved to the phone storage and the SD card is not accessible from a computer.
Page 15 4. Tap Migrate data > Move.  Existing app data and personal files are moved to the destination storage. The destination is used to save new apps data and personal data (such as photos and videos) and only the destination is accessible from a computer. Unmount the SD Card as Internal Storage While the SD card is used as internal storage, you can still unmount the card while the phone is on.
Page 16: Turn Your Phone On And Off
3. Tap the SD card name below Device storage. 4. Tap Format as portable. 5. Tap Format.  The SD card is formatted and mounted to the phone as portable storage. Tap Done to finish. Turn Your Phone On and Off The instructions below explain how to turn your phone on and off.
Page 17: Use The Touchscreen
Turn Your Phone On ■ Press and hold the Power/Lock key.  Your phone will power on. Depending on the settings, you may see the lock screen.  Lock and Unlock Your Screen Screen Lock for information about using the screen lock.
Page 18: Touch And Hold
Touch and Hold To open the available options for an item (for example, a contact or link in a Web page), touch and hold the item. Swipe or Slide To swipe or slide means to quickly drag your finger vertically or horizontally across the screen. Drag To drag, press and hold your finger with some pressure before you start to move your finger.
Page 19: Pinch And Spread
Rotate For most screens, you can automatically change the screen orientation from portrait to landscape by turning the phone sideways. When entering text, you can turn the phone sideways to bring up a bigger keyboard. See Touchscreen Keyboards for more details. Note: The Auto-rotate feature needs to be enabled for the screen orientation to automatically change.
Page 20: Activation And Service
Activation and Service Before using your phone, you must set up your service with Virgin Mobile. You will need your phone’s serial numbers (MEID and ICC ID). These numbers can be found on the phone's packaging. For more information about your Virgin Mobile account, see Virgin Mobile Account Information and Help.
Page 21  If you have no accessibility problem with the phone, tap Next. 2. On the language screen, select a language and tap Next to get started. 3. Follow the onscreen instructions to complete each section. For each topic, you will have the option to skip it and continue to the next screen.
Page 22  Google services – Select your Google location and service options and then tap Next.  Name – If applicable, enter your first and last name and tap Next. This information is used by the phone to personalize certain apps. ...
Page 23: Basic Operations
Basic Operations The following topics outline basic features and operations of your phone. Basics The following topics offer an overview of your phone’s basic operations. Home Screen and Applications (Apps) List Most of your phone’s operations originate from the home screen or the apps list. 1.
Page 24 Select Options and Navigate Screens Tap icons, onscreen keys, and other items to open or activate the assigned function. ■ Tap Back to return to the previous screen. Recent Applications You can display a list of recently used applications using the Recent Apps key. ■...
Page 25: Phone Settings Menu
Note: Flick the list and tap an app to switch to it. Note: Tap Recent Apps twice to switch to the most-recent app. Phone Settings Menu You can customize your phone’s settings and options through the Settings menu. ■ From home, tap Apps >...
Page 26: Capture Screenshots
Note: Not all screens will adjust for landscape orientation. Turn Screen Rotation On or Off 1. Pull down the status bar to display the quick settings menu. 2. Tap Portrait or Auto-rotate to turn the option on or off.  You may need to scroll left or right to see the Screen rotation option.
Page 27 Launch Applications All installed apps can be accessed and launched from the apps list. 1. From home, tap Apps  The apps list opens. 2. Tap an app icon to launch the corresponding application.  The application opens. Apps List The apps list expands to include any apps you download and install on your phone.
Page 28 Perform basic and advanced mathematical calculations. Calculator Organize your time and remind you of important events. Calendar Identify unknown callers and message senders to protect yourself against Caller ID potential robocallers, spammers, scammers or spoofers. Take and share pictures and videos. Camera Browse the Internet and sync your bookmarks, browsing history, and more Chrome...
Page 29 Use Google search or get information when you need it with Google Google Assistant. Socialize with friends on the Google+ online community. Google+ Capture and share the world's moments through photos and videos. Instagram Find your place on the map and find your way in the world. Maps Chat with friends through text, photos, videos, and calls.
Page 30: Phone Number
Record voice memos and listen to them whenever you like. Sound Recorder Play and manage video files on your phone. Video Player Use Google search by voice. Voice Search Use Visual Voicemail to check and manage your voicemail messages. Voicemail Watch video clips from YouTube.com, or upload your own and share with the YouTube world.
Page 31: Do Not Disturb Mode
Note: Alarms sound is still active during silent or vibration mode. To set silent or vibration mode: 1. Press the Volume keys to display the volume control window. 2. Press and hold the Volume Down key.  Your phone is now in vibration mode. 3.
Page 32  If you have selected Scheduled, set the days and start/end time during which Do not disturb mode should apply.  Tap Disturb rules to determine whether you allow exceptions. • Priority only: Disturbance set as priority interruptions are allowed. •...
Page 33: Google Keyboard
● Google keyboard lets you use a traditional QWERTY setup to enter text. Additional options expand your ability to enter text faster and more accurately. See Google Keyboard for details. ® ● TouchPal keyboard lets you use Curve to speed up text input by replacing key-tapping gesture with tracing gesture where you move your finger from letter to letter without lifting the finger until you reach the end of each word.
Page 34: Touchpal Keyboard
● to use uppercase. Double-tap to lock uppercase. This key also changes to indicate the current case you are using: for lowercase, for uppercase, and when locked in uppercase. ● to delete the text before the cursor. ● to select numbers and symbols. You can then tap to find more.
Page 35 Assign TouchPal for Text Entry 1. Tap a text entry field, so that a keyboard displays on the screen. 2. Slide the status bar down and tap Change keyboard. 3. Select TouchPal Keyboard. Note: If you cannot find the input keyboard that has been installed, it may have been disabled. To enable it, from home, tap Apps >...
Page 36 Tap an alphabetic key repeatedly until the desired letter appears. You can also touch and hold the key and slide left or right to choose the letter or number you need. If word prediction is enabled ( ), just tap the keys once and choose the right word. The T+ Layout Tap to enter the left letter on the key.
Page 37: Google Voice Typing
Tip: Tap when you want to. If you want to enter a single letter, go ahead and tap the key. Tip: Lift your finger at the end of the word. A space is added automatically when you begin to trace the next word.
Page 38: Tips For Editing Text
To use Google voice typing: 1. Slide the status bar down when entering text and tap Change keyboard > Google voice typing. – or – to access the voice typing feature when you are using the Google keyboard. – or – >...
Page 39: Google Account
● Many input methods have predictive text features of their own. You may need to configure them separately. For example, when using the TouchPal keyboard, touch and hold to manage prediction. Google Account You will need a Google Account to access several phone features such as Gmail, Google Maps, and the Google Play applications.
Page 40: Sign In To Your Google Account
2. Tap Google and then tap Or create a new account. 3. Follow the prompts to set up your account. Tap Next to proceed between steps, which may include:  Enter your First name and Last name.  Enter your basic information. ...
Page 41: Google Play Store
1. From home, tap Apps > Settings > Accounts > Add account. 2. Tap Google, and then tap Email or phone. 3. Enter your Gmail address or phone number, and then tap Next. 4. Enter your password, and then tap Next. 5.
Page 42: Find And Install An App
Important: Our policies often do not apply to third-party applications. Third-party applications may access your personal information or require us to disclose your customer information to the third-party application provider. To find out how a third-party application will collect, access, use, or disclose your personal information, check the application provider’s policies, which can usually be found on their website.
Page 43: Request A Refund For A Paid App
tap Accept (for free apps) or Accept and then Buy (for paid apps) to begin downloading and installing the app.  If you have not already set up a payment method, tap Continue and then follow the prompts to arrange payment and complete the purchase. ...
Page 44: Uninstall An App
2. Tap Menu > My apps & games. 3. Tap the app you want to update, and then tap Update.  The app update is downloaded and installed. Note: You can also tap UPDATE ALL in My apps to install available updates for all your apps. Set Automatic App Updates 1.
Page 45: Get Help With Google Play
2. Tap Menu > My apps & games. 3. On the Installed screen, tap the app you want to uninstall, and then tap Uninstall > OK.  The app is uninstalled and removed from your phone. . Get Help with Google Play The Google Play store app offers an online help option if you have questions or want to know more about the app.
Page 46: Update Your Phone
Turn the Screen On and Unlock It 1. To turn the screen on, press the Power/Lock key.  The lock screen appears. 2. Touch and hold an empty area of the screen to unlock it.  The screen is unlocked. ...
Page 47  If the Auto-sync data option is on, turn on the items you want to keep in sync.  If the Auto-sync data option is off, tap the items you want to synchronize to back up related data. To back up your Exchange mail information: 1.
Page 48 If you are using the SD card as internal storage, please copy all your personal files to your computer. See Transfer Files between Your Phone and a Computer. Update Your Phone’s Firmware Once you have backed up all your data, use the Update Firmware option to update your phone’s software.
Page 49: Update Your Android Operating System
This option allows you to update the Android Operating System (OS) on your phone via an over-the-air connection. 1. From home, tap Apps > Settings > System updates. 2. Tap Update ZTE Software. 3. Follow the onscreen instructions. Basic Operations...
Page 50: Update Your Profile
Update Your Profile This option allows you to automatically update your online user profile information. If you choose to change your user name and select a new one online, you must then update the user name on your phone. 1. From home, tap Apps >...
Page 51 1. From home, tap Apps > Settings > System updates > Update PRL. 2. Follow the onscreen instructions.  The phone will download and install the PRL update and you will see a confirmation when complete. Basic Operations...
Page 52: Home Screen Basics
Your Phone's Home Screen The following topics describe how to use and customize your phone’s home screen, understand the status bar, and use the notification panel. Home Screen Basics The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more.
Page 53: Extended Home Screens
You can group shortcuts on the home screen into folders for convenient Folder access. Primary shortcuts are application shortcuts that appear in the same location on all of your phone’s home screens. These are customizable except for the Primary shortcuts Applications (Apps) shortcut, which remains static.
Page 54: Status Bar And Notification Panel
■ From any screen, touch and hold an empty area and tap Home.  To delete a home screen, tap on the corner of its thumbnail and tap OK.  To set a home screen as the main home screen, tap at the bottom of its thumbnail.
Page 55 ® Wi-Fi active Vibrate Silent Microphone off Speakerphone active Do not disturb mode (alarms only or priority) Do not disturb mode (total silence) Network (full signal) Enhanced 4G LTE data service 3G data service Airplane mode Alarm set Battery (charging) Battery (full charge) Battery (low) Wired headset connected...
Page 56: Notification Panel
New message(s) from the Gmail app New text or MMS message Event USB connection Call in progress Open Wi-Fi network detected Music playing Updates available from Google Play Store Downloading or receiving data Uploading or sending data Note: Additional notification icons may appear. All notifications may be accessed through the notification panel.
Page 57 Open the Notification Panel ■ Pull down the status bar. (Flick your finger down on the home screen.)  The notification panel opens. To check notifications, tap an item in the list. Close the Notification Panel ■ Slide the notification panel up. (Slide your finger up from the bottom of the notifications.) –...
Page 58: Customize The Home Screen
Tip: To access the full quick settings menu, flick down on the notification panel. You may need to swipe left or right to see all available options. Customize the Home Screen Learn how to set the wallpaper and add, move, or remove shortcuts, widgets, and folders from the home screen.
Page 59  Home screen: Set the background wallpaper for your home screen. 3. Tap an option to select the wallpaper. 4. If necessary, tap Set wallpaper.  The wallpaper is set. Note: If you select Gallery, you will need to select an album and a picture. Once selected, use two fingers to scale or one finger to move to select the area you want to use and then tap Done Change the Theme Each theme contains a unique set of icons.
Page 60: Add Widgets To The Home Screen
Note: If there are less than eight extended home screens, you can add a new extended home screen while you add a shortcut. Just drag the app icon to the right edge of the screen and drop it after you reach the right-most screen.
Page 61 1. From home, touch and hold a shortcut you want to place in a folder, and then drag it to Folder  A new folder is created. 2. To add more app shortcuts to the folder, touch and hold a shortcut and drag it on top of the new folder.
Page 62: Making Connections
Making Connections The following set of topics will cover your phone’s ability to help you make connections, from phone calls and maintaining contacts, to text messages, email, Internet, and international services.
Page 63: Call Using The Phone Dialer
Phone Calls and Voicemail The following topics outline the use of your device’s phone app to place and receive calls, use voicemail, and more. Place and Answer Calls The following topics describe how to directly dial calls, how to answer incoming calls, and how to use the in-call screen options.
Page 64 2. Tap the number keys on the keypad to enter the phone number.  As you enter digits, Smart Dial searches for contacts that match. If you see the number you want to dial, tap it to place the call immediately without entering the rest of the number. 3.
Page 65 Troubleshooting Problem: Call does not connect. Solution 1: Was the number dialed using the area code? If not, try dialing using the full 10-digit number including the area code. Solution 2: Are you in an area with poor wireless coverage? Try calling again from another area. Call Emergency Numbers You can place calls to 9-1-1 even if the phone’s screen is locked or your account is restricted.
Page 66: Answer An Incoming Call
When you receive a phone call from a contact, the Incoming call screen appears and displays the caller ID icon, name, and phone number of the calling party. When you receive a phone call from someone who is not stored in Contacts, only the default caller ID icon and phone number appear on the Incoming call screen.
Page 67 2. To end the call, tap  The call ends. Mute the Ringing Sound To mute the ringer without rejecting the call, you can do one of the following: ● Press the Volume keys. ● Press the Power/Lock key. ● Tap Home ●...
Page 68 Reject an Incoming Call ■ When a call arrives, slide up to to reject it.  The ringtone or vibration will stop and the call will be sent directly to voicemail. Reject a Call and Send a Text Message You can reject an incoming call and automatically send a text message to the caller. 1.
Page 69 Tap one of the messages to send it to the caller or write your own.  The selected message or the message you write will be delivered to the caller.  You can edit the reject messages through the Phone app settings menu. From the phone app, tap Menu >...
Page 70  Deactivate Speaker to use the phone’s earpiece. Warning: Because of higher volume levels, do not place the phone near your ear during speakerphone use. Note: When a Bluetooth headset is connected to your phone, you can route the audio through the Bluetooth headset ( ), the phone earpiece ( ), or the phone speaker (...
Page 71: Call From Call Log
Call from Call Log The call log list lets you quickly place calls to recent incoming, outgoing, or missed numbers. 1. From home, tap Phone to display the phone app. 2. Tap Recents to display the recent call history. Tip: To view the complete call history, tap View full call history. 3.
Page 72: Set Up Visual Voicemail
2. Touch and hold to dial your voicemail number.  Your phone dials the voicemail access number. 3. Follow the system prompts to:  Create your passcode.  Record your name announcement.  Record your greeting. Important: Voicemail Passcode – It is strongly recommended that you create a passcode when setting up your voicemail to protect against unauthorized access.
Page 73: Review Visual Voicemail
1. From home, tap Apps > Voicemail  You’ll see a Welcome to Visual Voicemail screen. 2. Scroll through the introduction screens to view a brief explanation of visual voicemail services. 3. At the end of the welcome screens, you'll come to a Personalize your voicemail prompt. 4.
Page 74 1. From home, tap Apps > Voicemail  You will see the voicemail inbox. 2. Tap a message to review it. Tip: There are several icons at the top of the review screen for calling, reply, and other options. For an explanation of all your options, tap Menu >...
Page 75: Visual Voicemail Options
Visual Voicemail Options Your visual voicemail options appear as icons at the top of the voicemail review screen. 1. From home, tap Apps > Voicemail 2. Tap a message to review it. The following options are available while reviewing a voicemail message: ...
Page 76  You will see the voicemail settings menu. 3. Select an option to change its settings.  Avatar  Display  Help/Info  Preferences  Sound  Updates  About Voicemail Change Your Main Greeting via the Voicemail Menu Your main greeting can be changed directly via the Visual Voicemail system. This direct access saves you from having to navigate within the voicemail menu.
Page 77: Caller Id Blocking
Set Up Wi-Fi Calling 1. From home, tap Apps > Settings 2. Tap Wi-Fi Calling and follow the online prompts to set up Wi-Fi Calling.  Wi-Fi Calling is set up. You will see in the status bar when Wi-Fi Calling is active. Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support.
Page 78: Call Waiting
 Your caller information will not appear on the recipient’s phone. To permanently block your number, call Virgin Customer Service. Call Waiting When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your phone’s screen informs you that another call is coming in and displays the caller’s phone number (if it is available).
Page 79: Conference Calling
■ Tap Swap. Note: For those calls where you don’t want to be interrupted, you can temporarily disable Call Waiting by pressing before placing your call. Call Waiting is automatically reactivated once you end the call. Conference Calling With conference calling, also known as 3-way calling, you can talk to two people at the same time. 1.
Page 80 2. Dial the second number using the keypad and tap 3. When you’re connected to the second party, tap Merge. Your conference call is now in session. 4. To end the three-way call, tap Note: If one of the people you called hangs up during your call, you and the remaining caller stay connected.
Page 81 Setting Description Set up the way contacts are displayed and sorted in the contacts list in Display options the Phone app. Set up the default ringtone for incoming calls and enable/disable Sounds and vibration keypad tones. Enable/disable ending a call by pressing the Power/Lock key or Answer and end calls vibrating when a call is answered.
Page 82: Display Options
2. Tap Menu > Settings.  The settings menu appears. 3. Configure your options.  Tap a menu item to display its options.  Select your options and follow the prompts to set them.  Your call settings options are set. Display Options You can change the way contacts are displayed and sorted in the contacts list of the Phone app.
Page 83: Speed Dial Settings
Check Dialpad tones to make the phone play tones when you tap the keypad. Answer and End Calls Settings When enabled, these options allow you to end a call by pressing the Power/Lock key or allow the phone to vibrate when a call is answered. 1.
Page 84: Dtmf Tones
2. Tap Menu > Settings > Call settings > Voicemail. 3. Configure your options. Wi-Fi Calling Settings The Wi-Fi calling settings allow you turn the feature on and off, and set calling preference. 1. From home, tap Phone 2. Tap Menu >...
Page 85: Call Blocking
1. From home, tap Phone 2. Tap Menu > Settings > Call settings > Additional settings > Plus code dialing setting. 3. Tap International dialing. 4. Input a new code and tap OK. Dial Assist This option allows the phone to automatically add the prefix or country code for calls to the U.S. when you are on a roaming network.
Page 86: Hearing Aids
2. Tap Menu > Settings > Accessibility > TTY mode. 3. Tap TTY Full, TTY HCO, or TTY VCO to turn TTY mode on. – or – Tap TTY Off to turn TTY mode off.  Your phone’s TTY mode is set. Note: When enabled, TTY mode may impair the audio quality of non-TTY devices connected to the headset jack.
Page 87: Add A Contact
Contacts The Contacts application lets you store and manage contacts from a variety of sources, including contacts you enter and save directly in your phone as well as contacts synchronized with your Google Account, your PC, compatible email programs (including Exchange Server), and your Facebook friends. Contacts Cautions Information saved in Contacts may be lost or changed if the battery is removed for a long period or left uncharged.
Page 88 2. Tap to add a contact.  The Add new contact screen appears. 3. If you have multiple account types associated with your phone, tap Saving to and select a contact type.  Select Google if you want to save contacts to your Google Account; these will be synced automatically with your Google Account online.
Page 89: View Contacts
 The contact is added. Save a Phone Number You can save a phone number to Contacts directly from the phone keypad. 1. From home, tap Phone > Keypad 2. Enter a phone number. 3. To add the number to an existing contact, tap Add to a contact. To add a new contact, tap Create new contact.
Page 90 2. Tap a contact to view its details.  The contact’s detailed listing appears. Contacts Screen Layout The following illustration show’s your Contacts app layout and describes the various features. Item Description Groups tab Show contact groups. Contacts...
Page 91: Edit A Contact
Favorites tab Show favorite contacts. Contacts tab Show all contacts. Emergency Manage Emergency contacts (the default being 911), which you can call even when Contacts the phone is locked. Tap to show contact’s details. Contact Scroll Scroll the contacts list by letter. Call Place a call to the contact.
Page 92: Delete A Contact
 The contact’s detailed listing appears. 3. Tap Edit 4. Tap any field you want to change or add. See Add a Contact. 5. Add or edit the information, and then tap  Your changes are saved to the contact entry. Note: To select a type (label) for a phone number, email address, or postal address (such as Mobile, Home, Work, etc.), tap the type below the field.
Page 93: Share A Contact
Share a Contact You can quickly share contacts using Bluetooth, email, Gmail, messaging, and more. 1. From home, tap Apps > Contacts  You will see the Contacts list. 2. Tap a contact to display it, and then tap Menu >...
Page 94: Import Contacts
 The selected contact will be shared. Import Contacts Your phone offers a couple of options for importing contacts from the phone's internal storage or installed SD memory cards. This feature can be useful when you need to transfer contacts between different devices.
Page 95: Back Up Contacts
4. Select a destination for the imported contacts. 5. Follow the onscreen instructions to complete the import.  The contacts are imported and stored in the selected account. Back Up Contacts If you are saving contacts to an account that does not automatically back them up via the Cloud, you can manually back them up for re-import if needed.
Page 96 2. Tap Menu > Import/Export.  You will see the Import/export contacts menu. 3. Tap Export to storage. 4. Tap OK to confirm the export.  The contacts are exported and saved to the installed SD card or the phone storage. Contacts...
Page 97: Text And Multimedia Messaging
Messaging With wireless service and your phone’s messaging capabilities, you have the opportunity to share information through many different channels and accounts, including Gmail (Google), personal and corporate email, and text and multimedia messaging. Text and Multimedia Messaging With text messaging (SMS), you can send and receive instant text messages between your wireless phone and another messaging-ready phone.
Page 98 5. Tap the “Type an SMS message” box and then start composing your message. 6. When done, tap Send to send the text message. Send a Multimedia Message (MMS) When you need to add a little more to a text message, you can send a multimedia message (MMS) with pictures, voice recordings, audio or video files, stickers, or contact cards (vCard).
Page 99: Save And Resume A Draft Message
6. In the attachment window, select from the following file attachments:  Sticker : Add stickers to your MMS. You can slide the available stickers upwards to find and download more.  Camera : Take a photo or shoot a video clip to attach to your MMS. Slide the viewfinder area upwards to expand the viewfinder.
Page 100: Manage Message Conversations
Manage Message Conversations Text and multimedia messages that are sent to and received from a contact (or a number) are grouped into conversations or message threads in the Messenger screen. Text or MMS conversations let you see exchanged messages (similar to a chat program) with a contact on the screen. Read a Text Message ■...
Page 101: Delete A Single Message
Note: To reply to a text message with a multimedia message, open the text message, tap and insert a sticker, a photo or video, a voice recording, your location, or other types of files. The text message is automatically converted into a multimedia message. Delete Conversations 1.
Page 102  Get notifications: Turn on this option if you want to receive a notification for outgoing and incoming messages.  Notification sound: Select a ringtone that is specific to new text and multimedia messages. Note that the ringtone briefly plays when selected. ...
Page 103 Create and Send a Gmail Message Use your phone to create and send Gmail messages. 1. From home, tap Apps > Gmail . If prompted, tap Take me to Gmail.  The Gmail inbox opens. 2. In the inbox, tap Compose ...
Page 104 3. Enter the message recipient(s), subject, and message, and then tap Send  The Gmail message is sent. Gmail Composition Options ● Adding Cc/Bcc: In the mail composition window, tap on the "To" line, and then add recipients. ● Attaching Pictures or Videos: In the mail composition window, tap Attach >...
Page 105 2. Tap the new message from the notification panel.  The new Gmail message opens.  If you have two or more new Gmail messages, tapping the notification opens the Gmail inbox. Open Gmail Messages from the Inbox You can also read and reply to all your Gmail messages from the Gmail inbox. 1.
Page 106  The inbox opens. 2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options > Move 3. Tap a label for the thread.  The thread is added to the selected label. Archive Gmail Threads Remove sent and received Gmail threads so they do not appear in the inbox.
Page 107 1. From home, tap Apps > Gmail  The inbox opens. 2. Swipe a conversation thread from left to right or from right to left out of the list.  The thread is now archived. Mute Gmail Threads If registered on a mailing list, there will be threads with always-continuing conversations. For long threads that are not important, mute the threads and they will no longer appear in the inbox.
Page 108 2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options > Mute.  The thread is now hidden. Delete Gmail Threads If you no longer wish to keep a Gmail conversation thread, you can simply delete it from the inbox. 1.
Page 109 2. Tap 3. Enter your search text and tap the search key on the keyboard.  The search results appear. Tap a message or thread from the list to display it. Report Spam Gmail You can report spam Gmail messages from your phone’s Gmail inbox. 1.
Page 110 2. Touch and hold a conversation thread to add a checkmark to it, and then tap Options > Report spam.  The selected message is reported as spam Gmail. Add Another Google (Gmail) Account If you have multiple Gmail accounts you wish to view on your phone, you can add them from the Settings >...
Page 111: Set Up An Email Account
 The inbox opens. 2. Tap 3. Tap the avatar of the account you want to view from the list at the top of the menu.  The selected account inbox is displayed. Email Use the Email application to send and receive email from your webmail or other accounts, using POP3 or IMAP, or access your Exchange ActiveSync account for your corporate email needs.
Page 112: Add An Email Account
1. From home, tap Apps > Email  The Account setup screen for adding an account appears if no email account has been previously set up. 2. Follow the onscreen instructions to set up your email account.  The email account is set up and you will begin receiving email. Add an Email Account You can add several types of personal email accounts, such as POP3 and IMAP accounts, on your phone.
Page 113 2. Tap Menu > Settings. 3. Tap Add account. 4. Follow the onscreen instructions to complete the account setup.  The email account is added and you will begin receiving email for the account. Add an Email Account from the Settings Menu You can also set up email accounts from the Settings >...
Page 114: Add An Exchange Activesync Account
 Tapping Next prompts your phone to attempt a "regular" email setup and test the incoming and outgoing servers.  If you have custom settings you need to configure, tap Manual setup and enter your settings. These may include mail type, user name, password, server, security type, etc. 4.
Page 115: Create And Send An Email Message
2. Enter the Email address and Password for the email account and then tap Next.  Tapping Next prompts your phone to attempt an automatic setup and test the incoming and outgoing servers.  If the automatic setup fails, you need to enter your settings. These may include domain\username, password, server, security type, etc.
Page 116 3. Enter the message recipient(s), subject, and message.  You can add multiple recipients to an email message.  To add recipients from contacts, groups, or history, tap "+", select the contact(s) you wish to include, and then tap Select. ...
Page 117 2. Tap the message you want to view.  The email message opens. 3. Tap Reply or Reply all to reply to the message. Tip: Tap Menu at the top left of the screen to switch to a different email account. Tip: You can also access new email messages from the notification panel.
Page 118: Delete An Email Account
Delete an Email Account You can delete an email account from your phone if you no longer wish to receive messages for the account on your phone. 1. From home, tap Apps > Email  The email inbox opens. 2. Tap Menu >...
Page 119: Exchange Activesync Email Features
Refresh an Email Account Whatever your automatic synchronization settings are, you can also synchronize your sent and received email messages manually at any time. ■ While viewing the account you want to synchronize, drag the message list downwards. Sort Email Messages 1.
Page 120 Synchronize Exchange ActiveSync Email You can set Exchange ActiveSync to automatically check for new Exchange ActiveSync email messages. 1. From home, tap Apps > Email 2. Tap Menu > Settings. 3. Tap the name of the Exchange ActiveSync account. 4. Tap Sync settings > Sync frequency and choose the option you want. Flag Email Messages For an Exchange ActiveSync account, you can flag email messages to help you keep track of them.
Page 121 2. Tap the default priority and change the priority for the message. You can select High, Normal, or Low. Messaging...
Page 122: Use The Browser
Internet and Social Networking The following topics describe how to connect to and use the Internet on your phone, and how to access popular social networking sites such as Facebook, Twitter, LinkedIn, and more. Browser Your phone’s Web browser gives you full access to both mobile and traditional websites on the go, using 3G, 4G, or Wi-Fi data connections.
Page 123  The browser opens.  The first time you launch Browser, you may be prompted to enter your 10-digit wireless phone number to access the Virgin Mobile home page.  You can also launch the browser by tapping a URL in a text message, email message, or Gmail message.
Page 124: Add A Bookmark
Add a Bookmark Bookmark favorite sites using the browser menu options. . If Browser isn’t a primary shortcut, from home, tap Apps 1. From home, tap Browser > Browser  The browser opens. 2. Navigate to the Web page you want to bookmark, and tap Menu >...
Page 125: Browser Settings
. If Browser isn’t a primary shortcut, from home, tap Apps 1. From home, tap Browser > Browser  The browser opens. 2. Tap Menu > History.  The History window opens. 3. Tap an entry to reopen the Web page. ...
Page 126 . If Browser isn’t a primary shortcut, from home, tap Apps 1. From home, tap Browser > Browser  The browser opens. 2. Tap Menu > Settings, and customize your browser settings.  Your browser settings are saved. Chrome Browser In addition to the default "Browser"...
Page 127 Chrome Support ■ To find on-phone help with Chrome, from Chrome, tap Menu > Help & feedback.  A Web page will open displaying Google help for Chrome. Tip: For more information, from your computer, visit: google.com/intl/en/chrome/browser/mobile/. Facebook Post updates, read what your friends are up to, upload pictures and check-ins, and more with on-the-go Facebook access.
Page 128  If this is the first time you’ve used Facebook on your phone, enter your Facebook ID and password and tap Log in to sign in to an existing account, or tap Sign Up for Facebook to set up a new Facebook account. 2.
Page 129 Install the LinkedIn App on Your Phone Before you use LinkedIn on your phone, you must download and install the app from the Google Play Store app. 1. From home, tap Apps > Play Store 2. Tap the search field at the top and search for "linkedin". 3.
Page 130: Transfer Files Between Your Phone And A Computer
Connectivity The following topics address your phone’s connectivity options, including USB file transfer, Wi-Fi, Bluetooth, and more. Transfer Files between Your Phone and a Computer You can use the supplied USB cable to connect your phone directly to your computer and transfer music, pictures, and other content files.
Page 131 3. Select either Media device (MTP) or Camera (PTP).  The files on your phone can now be accessed via your computer.  For most transfers, you'll want to use Media device (MTP).  To change the option, tap in the notification panel to open the Connect to PC window, and then tap the desired option.
Page 132 2. Tap Wi-Fi.  The Wi-Fi settings menu appears. 3. Tap the Wi-Fi slider to turn Wi-Fi on.  Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.  To disable Wi-Fi, tap the slider again. 4.
Page 133 1. From home, tap Apps > Settings 2. Tap Wi-Fi.  The Wi-Fi settings menu appears. 3. Tap the Wi-Fi slider to turn Wi-Fi on.  Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. ...
Page 134 2. Tap Wi-Fi.  The Wi-Fi settings menu appears. 3. Tap the name of the connected access point and then tap Forget.  Wi-Fi is disconnected.  After disconnecting from an access point, you may need to re-enter the password to reconnect.
Page 135 2. Tap Wi-Fi.  The Wi-Fi settings menu appears. 3. Tap the Wi-Fi slider to turn Wi-Fi on.  Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks. 4. Tap Menu > Advanced > Wi-Fi Direct. ...
Page 136 Note: Turning on Wi-Fi hotspot on will disable your phone's connection to other Wi-Fi networks. Set Up Wi-Fi hotspot 1. From home, tap Apps > Settings 2. Tap Wi-Fi hotspot.  The Wi-Fi hotspot window opens. 3. Tap the slider to turn Hotspot on. ...
Page 137 4. Launch your Web browser to confirm you have an Internet connection. Tethering Use Tethering to share your device’s Internet connection with another device that connects to your device by Bluetooth. 1. From home, tap Apps > Settings 2. Tap More. 3.
Page 138 Bluetooth Function Cautions Information may not appear correctly on connected devices depending on the transferred data. Bluetooth Information Bluetooth is a technology that enables wireless connection with PCs, Bluetooth devices with hands-free features, etc. Function Description Audio output Listen to music, etc., wirelessly. Hands-free calls Call hands-free, using Bluetooth-capable hands-free devices and headsets.
Page 139: Pair Bluetooth Devices
2. Tap Bluetooth.  The Bluetooth settings open. 3. Tap the slider to turn Bluetooth on.  Bluetooth is enabled.  To disable Bluetooth, tap the slider again. Tip: You can also turn Bluetooth on or off with the toggle menu in the notification panel. Pull down the status bar to display the notification panel and then tap to turn Bluetooth on or off.
Page 140 2. Tap Bluetooth.  The Bluetooth settings open.  Nearby devices appear in the “Available devices” list.  If a target device is not detected, tap Menu > Refresh to search again. 3. Tap a device from the “Available devices” list, and follow the onscreen instructions to pair with the device.
Page 141: Send Information Using Bluetooth
Connect to a Paired Bluetooth Device You can listen to music over a Bluetooth stereo headset, or have hands-free conversations using a compatible Bluetooth headset or car kit. It’s the same procedure to set up stereo audio and hands-free devices. 1.
Page 142 Types of Data You Can Send via Bluetooth You can send the following types of information, depending on the device you are sending to: ● Images and videos ● Calendar events ● Contacts ● Audio files In the instructions below, Contacts data is being used as an example. Sending Contacts Data via Bluetooth 1.
Page 143 3. Tap Menu > Share > Bluetooth. 4. If you are prompted to turn on Bluetooth, tap Turn on. 5. Tap the name of the receiving device. 6. If prompted, accept the connection on the receiving device, and enter the same passcode on both your phone and the other device, or confirm the auto-generated passcode.
Page 144 • Media files and documents are usually opened directly in a compatible application. For example, if you open a music track, it starts playing in a music app you choose. • For a vCalendar file, tap OK and the vCalendar event is imported to your local calendar account.
Page 145: Apps And Entertainment
Apps and Entertainment The following set of topics will explore the features that make your phone so much more than a phone, from the camera and productivity apps to music, entertainment, and more.
Page 146: Camera And Video
Camera and Video You can use the camera or video camera to take and share pictures and videos. Your phone comes with a 13 megapixel camera with an autofocus feature and a front-facing camera that lets you capture sharp pictures and videos. Camera Overview The camera's viewfinder screen lets you view your subject and access camera controls and options.
Page 147: Take A Picture
Learn More About Your Phone's Camera For an overview of your phone's camera and its features, you can access more information through the phone's settings menu. 1. From home, tap Camera  The camera viewfinder appears. 2. Tap Settings > Help > More, and tap a topic to learn more. Take Pictures and Record Videos The following topics teach you how to take pictures and record videos with your phone’s camera.
Page 148: Record Videos
2. Before taking the picture, you can zoom in on your subject.  To zoom in, "spread" the screen with your thumb and finger or press the Volume Up key.  To zoom out, "pinch" the screen or press the Volume Down key. 3.
Page 149: View Pictures And Videos Using Gallery
4. Tap Record to start recording video. The recording duration appears. Tip: During recording, you can pinch or spread on the screen or press the Volume keys to zoom in or out. You can also tap to take a picture. ...
Page 150 2. Tap an image to view the picture or video.  The picture or the video snapshot opens and displays in full screen.  to play the video.  When viewing pictures and videos in full screen, you can tap the screen to display a series of options and choose what to do with the picture or video.
Page 151 Rotate and Save a Picture 1. From home, tap Apps > Gallery  The Timeline list opens. 2. Tap the picture you want to rotate. 3. Tap Menu and then select either Rotate left or Rotate right.  The picture is rotated and the file is updated. Retouch a Picture 1.
Page 152: Share Pictures And Videos
4. Tap an edit option along the bottom of the screen and edit the picture. 5. Tap to keep the change or to cancel it. 6. Tap to save the new picture. Note: Tap in the Photo Editor screen to see the edits you have made and undo or redo them. ...
Page 153: Send A Picture Or Video By Multimedia Message
3. Tap Share and then on the Share menu, tap Email or Gmail.  Follow onscreen prompts to complete and send the message. Note: If you have multiple email accounts, the default email account will be used. To change the account, tap the sender address displayed above the recipients line and select the desired email account.
Page 154: Send Pictures Or Videos Using Bluetooth
3. Tap Share and then on the Share menu, tap Messenger.  Follow the onscreen prompts to complete and send the message. For more information about sending multimedia messages, see Send a Multimedia Message (MMS). Send Pictures or Videos Using Bluetooth You can select several pictures, videos, or both and send them to someone’s phone or your computer using Bluetooth.
Page 155 3. Tap Share and then on the Share menu, tap Bluetooth.  Follow the onscreen prompts to complete and send the files. For more information, see Bluetooth. Share Pictures or Videos via Additional Apps or Social Media From Gallery, you can share your pictures and videos from a variety of apps and social media sites, such as Facebook, Google+, Instagram, Flickr, and more.
Page 156: Share Videos On Youtube
3. Tap Share and then on the Share menu, tap the app you want to use. 4. Follow the prompts to complete and post or share your pictures or videos.  The upload is completed. Share Videos on YouTube You can share your videos by uploading them to YouTube™. Before you do this, you must create a YouTube account or Google Account and sign in to that account on your phone.
Page 157: Camera Settings
3. Tap Share and then on the Share menu, tap YouTube. 4. Enter the prompted information, such as description and tags, and select a privacy option. 5. Tap  The upload is completed. Camera Settings You can adjust your camera’s settings using the icons on the main camera screen and the full camera settings menu.
Page 158 2. Tap Settings  The camera settings menu opens. 3. Select your desired settings.  The settings are applied.  Settable items differ depending on the camera type in use. Camera and Video...
Page 159: Add An Event To The Calendar
Productivity Use your phone to stay ahead of the game with calendar, navigation, alarm, and more productivity apps. Calendar Use Calendar to create and manage events, meetings, and appointments. Your Calendar helps organize your time and reminds you of important events. Depending on your synchronization settings, your phone’s Calendar stays in sync with your Calendar on the Web, Exchange ActiveSync calendar, Google Calendar, and Outlook calendar.
Page 160 1. From home, tap Apps > Calendar  The Calendar app opens. 2. Tap Add  The add event window opens. Enter an event title, start date/time, end date/time, etc., and then tap Save.  The event is added to your calendar. Productivity...
Page 161: View Calendar Events
Selecting a Calendar ● If you have more than one calendar, select a calendar in which to add events:  Select My calendar to create an event that will appear only on your phone.  Select your Google Account to create a Google Calendar event. If you have several Google Calendars on the Web, select one in which to add your event.
Page 162 Note: The color for the events indicates the type of calendar that includes the event. To find out which calendar each color represents, tap Menu > Calendars to display.  The event details appear.  In event details, tap Edit to edit the event.
Page 163: Synchronize An Exchange Activesync Calendar
4. Select sync options by adding or removing check marks from the items. 5. Tap OK.  The sync settings have been updated. Synchronize an Exchange ActiveSync Calendar If you have set up a Microsoft Exchange ActiveSync account on your phone, you can also synchronize Exchange ActiveSync calendar events on your phone.
Page 164: Google Maps
 To confirm your sync settings, tap the account name and make sure the Calendar switch is 2. Tap Menu > Sync now. Note: If Microsoft Exchange ActiveSync doesn’t appear under the Settings > Accounts menu, you do not have an Exchange ActiveSync account configured on the phone. For information about adding an account, see Add an Exchange ActiveSync Account.
Page 165: Google Search
3. Enter an address, city, facility name, etc., and then tap a candidate in the results list. Note: If your search term is specific enough, the map will automatically pan to that location.  The information card for the specific location opens. You can find out its address, open hours, street view, people's review, how to get there, give the place a call, save it to your Google Account, and more.
Page 166 Google Search Operations ● Changing Search Information: From home, tap Apps > Settings > Google > Search & Now > Phone search and select where to search. ● Using Google Now: Google Now automatically searches for information based on search keywords used, your current location, etc., and presents search results in the search screen.
Page 167 1. From home, tap Apps > Calculator  The calculator app launches. 2. Tap onscreen keys for calculations.  Calculation results appear. Clock Your phone has a clock app that lets you set alarms, view time in time zones around the world, use a stopwatch, and set a timer.
Page 168: Set Alarms
1. From home, tap Apps > Settings > Date & time. 2. Tap to turn off the switch next to Automatic date & time and Automatic time zone, and then set the date, time, and time zone as desired.  The date, time, and time zone will reflect your new settings. Set Alarms Set multiple alarms using your phone’s Clock app.
Page 169 2. Tap the Alarm tab and then tap Create alarm 3. Set the alarm options, including time, alarm days, repeat pattern, snooze, ringtone, and alarm label, and then tap Save.  The alarm is set. Note: To enable or disable existing alarms directly, just tap the switch next to the alarm. Note: Tap in the Alarm tab to adjust general alarm settings.
Page 170: World Clock
■ From home, tap Apps > Clock World Clock The world clock lets you keep track of the current time in multiple cities around the globe. 1. From the clock app, tap World Clock 2. Tap Add City and select a city. You can enter a city name in the search field at the top to find the city.
Page 171: File Manager
1. From the clock app, tap Timer 2. Use the keypad to set the length of the timer. 3. Tap Start to begin the timer. File Manager File Manager allows you to view and manage files stored on your phone's internal storage and your SD card.
Page 172: Google Play Music App
Entertainment and Activities The following topics provide an overview of your phone’s entertainment apps, from music players and YouTube, to sound recorder, and more. Google Play Music App The Google Play Music app lets you browse, shop, and play back songs purchased from Google Play as well as songs you have loaded from your own music library.
Page 173  The song begins playing. The song title and player control appears at the bottom of the screen. You can tap it or drag it up to display the player screen. Google Play Music Screen Layout The following diagram outlines the main features of the Play Music app player screen. Feature Description Shows the names of the song and the artist.
Page 174 Shows the progress of the current song. Drag or tap it to jump to Progress bar any part of song. Shuffle Tap to turn on or off shuffle. Current playlist Tap to display the current music list (queue). Options Tap to access more player options. Create Playlists in Google Play Music Organize music into playlists to fit every occasion.
Page 175: Music Player
3. Tap Menu next to a song and select Add to playlist. 4. Tap New playlist. Enter a playlist name and description and tap Create playlist.  The playlist is created. 5. Tap Back to return to the library view and select another song or album. 6.
Page 176 Note: For information about loading music onto your phone, see Transfer Files between Your Phone and Computer. Listen to Music Using the Music Player The Music app allows you to play music files in your phone's storages. 1. From home, tap Apps >...
Page 177: Create A Playlist
● Track title: Display track name, artist, and album information. ● Back to library: Return to the music library. ● Album cover: Display the cover art of the album when it is available. Swipe horizontally to switch to the next or previous song. ●...
Page 178  The music library opens. Your music files are cataloged, according to the information stored in the files. 2. Find the music file you want to put in a playlist. Tap Menu next to the song to open a list of options.
Page 179 2. Tap Playlists to view all music playlists. 3. Tap Menu next to the playlist you want to manipulate to open the options menu. 4. Tap Rename or Delete. Manage Songs in a Playlist You can add more songs to a playlist or remove some tracks from a playlist. 1.
Page 180  The music library opens. Your music files are cataloged, according to the information stored in the files. 2. Tap Playlists to view all music playlists. 3. Tap a playlist to open its content. 4. Tap Menu > Add songs and select the music you want to add before tapping –...
Page 181: Sound Recorder
3. Tap Set as ringtone. 4. Tap Phone Ringtone or Notification Ringtone. Tip: You can also set a song as the default ringtone in the playback screen. Just tap Menu > Set as ringtone > Phone Ringtone or Notification Ringtone. Sound Recorder You can use Sound Recorder to record voice memos.
Page 182 Record and Play a Voice Memo 1. From home, tap Apps > Sound Recorder 2. Tap to start recording. Note: Before recording, you can tap to turn off or on high-quality recording.  During recording, you can tap to pause or continue the recording. 3.
Page 183  to play the voice recording.  to edit the name of the recording. Note: To find all your voice memos, tap at the top right of the screen. Dolby Audio Your phone support Dolby Audio, which enhances the phone’s audio quality, and you can manage its settings.
Page 184 1. From home, tap Apps > YouTube  The YouTube app launches.  If you’re prompted to provide confirmation to use the site, follow the onscreen instructions to continue. 2. Search through the YouTube channels and tap a video you want to see. ...
Page 185 1. From home, tap Apps > YouTube  The YouTube app launches. 2. Tap Account > Uploads  The Open from menu appears. 3. Select a video to upload.  Enter a title, description, and tags, and select a privacy setting. 4.
Page 186: Settings
Settings The following set of topics will cover your phone’s settings menus and options. For an overview of the settings menu, see Basic Settings.
Page 187: Connections Settings
Connections Settings The following topics introduce your phone’s basic settings menus and cover your phone’s Connections settings options. Basic Settings to access your phone’s settings menu. From the home screen, tap Apps > Settings The table below outlines the top-level settings categories. Category Description Wi-Fi...
Page 188 Connect to PC Select the USB connection type between your phone and PC Select your phone’s location access options Location Security Set your security options such as screen lock, credential storage, etc. Add and manage all your email, social networking, corporate, and Accounts picture/video sharing accounts Google...
Page 189 Access Settings 1. From home, tap Apps > Settings  The settings menu opens. 2. Select categories and then select your settings options.  Settings are made and applied. Tip: You can also access settings from the notification panel. Pull down the status bar and tap Settings Tip: At the top of the Settings screen, you can see setting suggestions.
Page 190 2. Tap Wi-Fi.  The Wi-Fi settings menu appears. 3. Tap the Wi-Fi slider to turn Wi-Fi on.  Wi-Fi is enabled. You will see the names and security settings of in-range Wi-Fi networks.  To disable Wi-Fi, tap the slider again. 4.
Page 191 ● Use WPS to Connect to a Wi-Fi Network: From Wi-Fi settings, tap Menu > Advanced > WPS Push Button or WPS Pin Entry.  The settings are available when Wi-Fi is turned on.  If you tap WPS Push Button, press the WPS button on the access point and the access point will recognize your phone and add it to the network.
Page 192: Bluetooth Settings
1. From home, tap Apps > Settings > Wi-Fi Calling. 2. Follow the prompts to change your Wi-Fi Calling settings.  When Wi-Fi Calling is set up, you will see in the status bar when Wi-Fi Calling is active and you are currently connected to a Wi-Fi network. Tip: For more information about Wi-Fi Calling, visit this FAQ link at sprint.com/support.
Page 193 2. Tap Bluetooth.  The Bluetooth settings open. Bluetooth Settings Operations ● Enable Bluetooth: In Bluetooth settings, tap the slider at the top of the menu.  Alternatively, pull down the status bar to display the notifications panel and then tap Bluetooth off to turn Bluetooth on.
Page 194: Mobile Network Settings
● Enable Service from Paired Device: From Bluetooth settings, tap Settings next to a paired device name, and then tap the listing under Use for.  If a confirmation prompt appears, follow the onscreen instructions.  This setting is available when Bluetooth is enabled. ...
Page 195 2. Tap Data Enabled to enable or disable data services over the mobile network. Note: Certain data service request may require additional time to process. While your phone is loading the requested service, the touchscreen may appear unresponsive when in fact it is functioning properly. Allow your phone some time to process your data usage request.
Page 196 2. Tap Wi-Fi hotspot.  The Hotspot window opens. 3. Tap the slider to turn Wi-Fi hotspot on.  Hotspot is enabled.  To disable Wi-Fi hotspot, tap the slider again. Advanced Hotspot Settings The hotspot settings menu lets you configure advanced options. ●...
Page 197: Data Usage Settings
 Check Hotspot notification to get notification in the status bar when sleep policy turns off the hotspot. ● Set Local Area Network (LAN) Settings: From the Wi-Fi hotspot window, tap LAN settings and configure your options. Data Usage Settings The data usage menu lets you view your phone’s mobile and Wi-Fi data usage, set data limits, restrict data or hotspot usage, and more.
Page 198: More Settings
● Enable Mobile Data: In Data usage window, tap the Cellular data slider to enable or disable the service.  If a confirmation appears, follow the onscreen instructions. ● Check Data Usage for Each Application: To see how your data is being used in the current time cycle, tap Cellular data usage and tap an app name to see its usage for the period.
Page 199 2. Tap More. 3. Set items.  Your settings are saved and implemented. Airplane Mode Airplane mode allows you to use many of your phone's features, such as Gallery, Camera, and Music, when you are on an airplane or in any other area where making or receiving calls or data is prohibited. When you set your phone to Airplane mode, it cannot send or receive any calls or access online information.
Page 200: Bluetooth Tethering
1. From home, tap Apps > Settings 2. Tap More. 3. Tap the Airplane mode slider. When in airplane mode, the status bar will display Bluetooth Tethering Bluetooth tethering allows you to share your phone's mobile data connection with other devices via Bluetooth.
Page 201: Set Up Secure Credential Storage
Before you can initiate a VPN connection, your phone must first establish a Wi-Fi or data connection. For information about setting up and using these connections on your phone, see Mobile Network Settings Turn Wi-Fi On and Connect to a Wireless Network.
Page 202: Connect To Or Disconnect From A Vpn
 Information may include Name, Type, Server address, PPP encryption (MPPE), and advanced options.  Set up all options according to the security details you have obtained from your network administrator. 4. Tap Save.  Your VPN is added to the VPN settings window. Connect to or Disconnect from a VPN Once you have set up a VPN connection, connecting and disconnecting from the VPN is easy.
Page 203  Your phone disconnects from the VPN.  When your phone has disconnected from the VPN, you will see a VPN disconnected icon in the notification area of the status bar. Network Settings Reset You can reset Wi-Fi, Bluetooth, and mobile data settings. All network settings previously saved are deleted, such as saved Wi-Fi networks and passwords, paired Bluetooth devices, network preference, and more.
Page 204: Device Settings
Device Settings The following topics outline the device settings options available on your phone, including sounds, display, applications, and more. Display Settings Use the phone's display settings menu to adjust items such as wallpaper, brightness, screen timeout, and more. Display Settings Overview The display settings menu allows you to configure the following options: Display Setting Description...
Page 205: Notifications Settings
Set whether to flash the indicator light beneath the Home key to notify Pulse notification light you of missed calls, new messages, and other events Calibrate the phone's accelerometer when you detect any error during Accelerometer Calibration Navigation key light Control the back light duration of Home , Back , and Recent Apps...
Page 206 2. Tap Notifications. 3. Tap an app to manage its notification settings. – or – to set the notification behavior on the lock screen for all apps. – or – Tap Menu to display/hide system apps or reset all notification preferences. ...
Page 207: Sound Settings
Sound Settings The sound settings menu lets you control your phone’s audio, from ringtones and volume to tap tones and vibration. Sound Settings Overview The sound settings menu allows you to configure the following options: Sound Setting Description Volume Set volume for media, alarms, ringtones, and notifications Dolby Audio Manage Dolby Audio feature and settings Notification mode...
Page 208: Apps Settings
2. Tap Sound. 3. Set your sound options.  Your sound settings are saved and applied. Apps Settings Check installed applications. Applications Settings Overview Tap an installed application in the Apps settings menu to see its information and access options that may include the following.
Page 209: Storage Settings
Manage the app notifications in the notification panel and the lock screen. Notifications You can block or mute notifications from an app, hide them on the lock screen, or allow them to interrupt in Do not disturb mode Check the app's supported links and set whether to open the links in the Open by default app, and clear the app's defaults Battery...
Page 210: Battery Settings
Storage Settings Overview The storage settings menu allows you to configure the following options: Storage Setting Description Set the default location for new data, such as files downloaded, photos Save location captured, and voice recorded View the available device storages (such as the phone storage) and Device storage manage their spaces and use View the available portable storages (such as an SD card) and manage...
Page 211: Memory Setting
1. From home, tap Apps > Settings 2. Tap Battery. 3. Tap items to view details.  Check your battery condition and access additional options. Memory Setting Monitor the average memory use and performance of your phone. To access memory setting: 1.
Page 212 2. Tap Memory. 3. Tap the time duration to check average memory use during that time.  To check the memory use breakdown by apps, tap Memory used by apps. Users Settings The Users settings allow you share your phone with others by creating up to three additional user accounts.
Page 213 2. Tap Users. 3. Manage your user settings as needed. User Settings Operations ● Set up a New User: In the Users screen, tap Add user > OK > Set up now and follow the prompts on the screen. Note: You can add new users from the notification panel when the screen is locked. Switch on Add users to turn on this feature.
Page 214: Call Settings
Note: When other users is finished using your phone, he or she can tap Menu > Delete <user name> from this device > Delete in the User screen to delete the account and related data from your phone. ● Manage Users' Authority to Use Phone Call and Messaging: In the Users screen, tap next to the user and tap Turn on phone calls &...
Page 215 Access Connect to PC Settings 1. From home, tap Apps > Settings > Connect to PC. 2. Tap one USB connection type. Note: Uncheck Don't ask me again to be prompted to select a connection type each time you connect the phone to a PC.
Page 216: Personal Settings
Personal Settings The following topics cover your phone’s personalization settings, including location privacy and access, security, accounts, Google, language & input, navigation key, and backup and reset options. Location Settings Your Location settings menu lets you select how your phone determines its location (using the wireless networks, GPS satellites, both, or neither).
Page 217: Security Settings
2. Tap Location. 3. Tap the location switch to toggle Location services on or off.  Your phone’s location services are enabled or disabled.  If you see a confirmation, follow the onscreen instructions to connect. Access Location Settings 1. From home, tap Apps >...
Page 218 Register your fingerprint for unlocking the phone and quick-open apps, or Fingerprint manage other fingerprint functions that do not need verification Keep the phone unlocked when connected to trusted devices, in trusted places, unlocked by trusted faces or voices, or as long as you keep holding or carrying the device Smart Lock Note: You need to sign in to your Google Account on the phone to use...
Page 219: Screen Lock Settings
2. Tap Security.  The Security settings menu opens. 3. Set your security options.  Your security settings are applied and saved. Screen Lock Settings The screen lock settings let you set your method for unlocking your phone, customize lock screen options, and enter your owner information to be displayed on the lock screen.
Page 220 Access Screen Lock Settings 1. From home, tap Apps > Settings 2. Tap Security > Screen lock.  The Screen lock settings menu opens. Use Long Press to Unlock the Screen ■ From the Screen lock menu, tap Long press to save the setting. ...
Page 221  The phone records the pattern. 4. Tap Continue. 5. When prompted, draw the screen unlock pattern again, and then tap Confirm.  The screen unlock pattern is saved. 6. Choose how to show notifications on the lock screen and then tap Done. ...
Page 222: Use A Screen Unlock Pin
Note: To change your unlock screen pattern, from home, tap Apps > Settings > Security > Screen lock. Use a Screen Unlock PIN 1. From the Screen lock menu, tap PIN. 2. Choose whether you want to further protect your phone with the screen lock before it starts up. 3.
Page 223: Fingerprint Settings
Fingerprint Settings The Fingerprint settings menu lets you register up to five fingerprints with the fingerprint sensor on the back of the phone, and use them to unlock the phone or open designated apps. You can also tap the fingerprint sensor to take photos and answer calls. Note: The fingerprint feature is only usable when the screen lock (Pattern, PIN or Password) is enabled.
Page 224: Accounts Settings
 The fingerprint is successfully recorded. You can now use it unlock the phone or open a designated app. Tip: In the Fingerprint management screen, tap an existing fingerprint record to change its name or delete Set Fingerprint Actions ■ From the Fingerprint screen home, tap the switches next to Wake up and unlock your phone, Take photo, or Answer call, or tap Quick-open app to assign an app to each registered fingerprint.
Page 225: Manage Existing Accounts
2. Tap Accounts > Add account.  An Add an account window appears. 3. Tap an account type and then follow the onscreen instructions to add the required account information.  The account is added to the accounts list. Manage Existing Accounts You can manage existing accounts on your phone by setting synchronization, notification, and other options.
Page 226 Languages & Input Settings Overview You can set the following options in the Languages & input settings menu: Languages and Input Description Setting Languages Set the language for your keyboards and menus Turn on or off the feature and configure Google Spell Checker options to Spell checker check for spelling errors when entering text Add words to a personal phone dictionary to improve word suggestion...
Page 227  The Languages and input settings menu opens. 3. Set options.  The languages and input settings are applied and saved. Language and Input Options Some of the language and input options are detailed below. ● Set the Display Language: From the Languages & input settings menu, tap Languages and then drag next to the language you need to the top.
Page 228 1. From home, tap Apps > Settings > Navigation key. 2. Tap an option. Backup & Reset Your phone’s Backup & reset menu lets you back up your phone’s data and settings to Google servers before resetting your phone to the original factory settings. The Factory data reset erases all data from the phone’s application storage, including: ●...
Page 229: Factory Data Reset
Factory data reset Reset all settings and delete all data on phone ● Performing a factory data reset erases all data on the phone. It is recommended that you back up important data before performing a factory data reset. ● Erased information cannot be restored.
Page 230 2. Read the factory data reset information page and tap Reset phone. 3. Tap Erase everything.  Your phone will power down and reset itself, which may take up to 10 minutes.  Once the phone has reset, it will run through the Hands Free Activation and update processes again.
Page 231: System Settings
System Settings The following topics detail your phone’s system settings options, including date & time, accessibility settings, printing, system updates, and device information. Date & Time Settings Use the date & time settings menu either to automatically use the network-provided date and time or manually set these values, as well as select a time format.
Page 232: Accessibility Settings
2. Tap Date & time. 3. Set available date and time options.  Your date and time settings are applied and saved. Accessibility Settings The accessibility menu lets you enable and manage accessibility-related applications. Accessibility Settings Overview The following accessibility options may be configured: Accessibility Option Description Set the TalkBack service to help blind or low-vision users access the...
Page 233 Make items on the screen, including fonts, icons and images, smaller or Display size larger Click after pointer stops If you use a mouse with the phone, set whether to let the mouse moving automatically click after you stop moving it High contrast text Set whether to display onscreen text with higher contrast When enabled, you can press the Power/Lock key to end phone calls...
Page 234 2. Tap Accessibility. 3. Set available accessibility options.  Your accessibility settings are applied and saved. Printing The Printing menu lets you configure Google's Cloud Print service. You can connect your printer to your Google Account and then add the printer on your phone in the Printing menu. After that, you can send documents, pictures, emails, or web pages from your phone to the printer wirelessly and have them printed out.
Page 235 If you haven't added a printer on the phone or haven't turned on the Cloud Print feature, tap Apps > Settings > Printing > Cloud Print from home to enable this function or add a printer registered to your Google Account. 1.
Page 236: System Updates
4. Tap Print to send the print job wireless to your printer through Google Servers. Note: Instead of selecting a printer, you can also choose to save the file to Google Drive or as a PDF file. System Updates The System updates menu lets you update your PRL (preferred roaming list), your user profile, your Android software, and your phone firmware.
Page 237 Check your phone’s status ● Battery status and level ● Brand of the network ● SIM card status (network, signal strength, mobile network type, service state, roaming, mobile network state, and phone number, and more) Status ● IMEI information (MIN, PRL version, MEID, IMEI, and ICCID) ●...
Page 238 2. Tap About phone. 3. Select or view available options.  Your phone information is displayed. System Settings...
Page 239: Getting Help
Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Virgin Mobile and manage your wireless service.
Page 240: Check Here First
For Assistance The following topics address areas of support for your phone, including troubleshooting, specifications, account information, warranty information, and customer service contact information. Troubleshooting Check the questions and answers below for troubleshooting solutions for common phone issues. Check Here First Problem: Phone freezes/operation is unstable.
Page 241: Specifications
 From home, tap Apps > Settings > Mobile networks > Access Point Names > Menu > Reset to default. Problem: Battery level goes down quickly. Solution: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of Battery.
Page 242: Manage Your Account
Voltage 3.85 V Type Lithium-ion Capacity 3990 mAh Virgin Mobile Account Information and Help Find out about managing your account online and on your phone, buying additional minutes for your plan, and getting help. For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at: virginmobileusa.com.
Page 243: From Your Phone
Mobile name and logo are registered trademarks of Virgin Enterprises Ltd. and used under license by Virgin Mobile. Other marks are the property of their respective owners. ZTE and the ZTE logos are trademarks of the ZTE Corporation. Google and Android are trademarks of Google, Inc.
Page 244: Index
Index 3-way Calling, 77 Record video, 146 Accessibility, 230 Settings, 155 Accessory Port, 4 Take a picture, 145 Accounts Viewfinder, 144 Add new, 222 Car Kit Manage, 223 Connect, 139 Activation, 18 Charger Port, 4 Airplane Mode, 30 Chrome, 124 Alarm, 166 Clock Answer a Call, 64...
Page 245 Features, 117 Headset Jack, 4 Extended Home Screen, 51 Home Screen, 50 Facebook, 125 Add Folders, 58 Share pictures and videos, 153 Add Shortcuts, 57 Factory Data Reset, 227 Add Widgets, 58 Files Customize, 56 Transfer between phone and computer, 128 Extended, 51 Flash, 4 Hotspot, 133...
Page 246 Phone Status, 234 Sound Settings, 205 Phone Update Speaker, 4 PRL, 48 Spread, 17 Profile, 48 Status Bar, 52 Software, 44 Status Icons, 52 Pictures Stopwatch, 168 Edit, 149 Storage Rotate, 149 Settings, 207 Share via Bluetooth, 152 Swipe, 16 Share via email, 150 Synchronize Share via Facebook, 153...
Page 247 Greeting, 74 Widgets, 58 Setup, 69 Wi-Fi, 129 Volume, 205 Settings, 187 Key, 4 Turn on and connect, 129 VPN, 198 Wi-Fi Calling, 74 Add connection, 199 Settings, 189 Connect or disconnect, 200 Wi-Fi Hotspot, 133 Prepare for connection, 198 World Clock, 168 Secure credential storage, 199 YouTube, 181...

Zte MAX XL User Manual

Quick Links

User Guide

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Zte MAX XL

Summary of Contents for Zte MAX XL

Table of Contents