Philips DVP642/37 User Manual page 37

Problem
The player does not respond to
the Remote Control
Buttons do not work
Player does not respond to some
operating commands during playback.
DVD Player cannot read
CDs/DVDs
Menu items cannot be selected
Unable to play DivX movies
DVD Player upgrades
If you are unable to remedy a problem by following these hints, contact Philips.
Troubleshooting
Solution
– Aim the Remote Control directly at the sensor
on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
– To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
– Operations may not be permitted by the disc.
Refer to the instructions of the disc jacket.
– Use a commonly available cleaning CD/DVD to
clean the lens before sending the DVD Player for
repair.
– Press STOP twice before selecting the System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
– Check that the DivX file is encoded in 'Home
Theater' mode with DivX 5.x encoder.
– If a DVD does not play properly, contact Philips at 1-
800-531-0039 for assistance. Due to the
inconsistency of Disc formats provided by various
Disc manufacturers, your DVD Player may require a
playability enhancement. As DVD technology has
advanced, these enhancements have become both
common and easy to complete.
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