Troubleshooting - Philips DVP642/37 User Manual

Dvd video player
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Troubleshooting

WARNING
Under no circumstances should you try to repair the system yourself, as this will
invalidate the warranty. Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If
you are unable to remedy a problem by following these hints, please call 1-800-531-0039
for help.
Problem
No power
No picture
Distorted picture
Completely distorted picture or
black/white picture with DVD
No sound or distorted sound
No audio at digital output
Disc can't play
Picture freezes momentarily
during playback
No return to start-up screen when
disc is removed
36
Solution
– Check if the AC power cord is properly connected.
– Press the STANDBY ON B on the front of the
DVD Player to turn on the power.
– Refer to your TV's manual for correct Video In
channel selection. Change the TV channel until you
see the DVD screen.
– Check if the TV is switched on.
– Sometimes a small amount of picture distortion may
appear, depending on the disc being played. This is
not a malfunction.
– Connect DVD Player directly to the TV.
– Make sure the disc is compatible with the DVD
Player.
– Ensure that the DVD Player's TV Standard is set to
match that of the Disc and your TV.
– Adjust the volume.
– Check the audio cables and make sure both are
connected secured to the TV or Stereo Audio In jacks.
– Check the digital connections.
– Check if your receiver can decode MPEG-2 or DTS.
Make sure digital output is set to PCM Only.
– Check if the audio format of the selected audio
language matches your receiver capabilities.
– A DVD+R/CD-R must be finalized.
– Ensure the disc label is facing up.
– Check if the disc is defective by trying another disc.
– If you have recorded a Picture CD or MP3 CD
yourself, ensure that your disc contains at least 10
pictures or 5 MP3 tracks.
– Check the Disc's Region Code. It must be 1 or ALL.
– Check the disc for fingerprints/scratches and
clean with a soft cloth wiping from center to edge.
– Reset the unit by switching the player off, then on
again.

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