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For Assistance
The following topics address areas of support for your phone, including troubleshooting, account
information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Issue: Phone freezes/operation is unstable.
Answer: Turn the phone on again. If you are unable to turn the phone off, reboot your phone. Simply
press and hold the Volume Down and Power keys for about 10 seconds. Data that was being edited
is erased after your phone is powered on again.
Issue: Operation is unstable after a new application was installed.
Answer: The newly installed application may be the cause. Uninstall the application in Safe mode.
See
Uninstall an
App. To turn the phone on in Safe mode:
Press and hold the Power/Lock key > touch and hold Power off, read the disclaimer for safe
mode, and then tap TURN ON.
•
After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
•
After restarting in Safe mode, your phone can be powered on as usual.
•
Before turning the phone on in Safe mode, it is recommended that you back up important
data.
•
By powering the phone on in Safe mode, added widgets may be deleted.
Issue: Cannot use phone, mail, or Internet.
Answer 1: Check whether you are where signal is weak or out of service area.
Answer 2: Power the phone on again.
Answer 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
1. Tap
> Settings
2. Tap Airplane mode switch
Answer 4: Is data communication disabled? To check that data communication is enabled:
1. Tap
> Settings
For Assistance
> Networks tab.
to turn the function off.
> Networks tab > Mobile data.
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