Table of Contents
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COMFORT MATE
Installation Instructions
EQH-20WUS, EQH-40WUS
Please read the user manual carefully in order to use the product as intended.
Store this manual in a place where it can easily be found.
There may be a change in appearance or dimensions of the product without
prior notice for improvement of product quality.
Purchased product may not be exactly as shown in figures in the manual.
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Table of Contents
Summary of Contents for Navien COMFORT MATE EQH-20WUS
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Page 1: Installation Instructions
COMFORT MATE Installation Instructions EQH-20WUS, EQH-40WUS Please read the user manual carefully in order to use the product as intended. Store this manual in a place where it can easily be found. There may be a change in appearance or dimensions of the product without prior notice for improvement of product quality. -
Page 3: Table Of Contents
Contents Precautions for Safety Product Summary Product Features Items Included with the Product Part Description How to Install the Product How to Use the Product Setting Dual/Individual Heating Mode Setting Reserve Feature Setting Child Lock Setting Sleep Mode Adjusting the Sound Adjusting Sterilization Mode How to Maintain the Product Error Codes and Troubleshooting... -
Page 4: Precautions For Safety
Precautions for Safety Please read the safety precautions and follow the instructions carefully as they are for prevention of potential accidents and hazardous conditions. Failure to follow all safety guidelines can result in WARNING severe injury or death. Failure to follow all safety guidelines can result in CAUTION minor or moderate injury. - Page 5 Please follow the instructions when using the product. Please use outlets with a ground Do not excessively bend, stretch, terminal and proper voltage. or tie the power line. Unstable voltage conditions may lead to fire, There is a risk of electric shock or fire. and there is a danger of malfunction or electric shock when not using a ground terminal.
- Page 6 Please follow the instructions when using the product. Properly secure all water connections Keep children away from operating between boiler and mattress and be and set the child-lock mode when not careful not to snap or damage the using the product. hoses.
- Page 7 Please follow the instructions when using the product. Do NOT dismantle, repair, or alter the Do not clean the boiler with unapproved product on your own. detergents or chemicals, such as benzene, thinner, and alcohol. When there is a need for repair, contact qualified It may lead to discoloration, and/or deformation.
- Page 8 Please follow the instructions when using the product. When water is leaking from the mattress, Do not reassemble or alter the mattress . unplug the power plug, and contact a It may lead to product malfunction. service agency. Do not operate the product without Keep children, the disabled, and people water.
- Page 9 Please follow the instructions when using the product. When an error code or operational issue If the product is water-damaged, turn off occurs while using the product, the power and contact a service center. immediately disconnect the power cord If the product is operated after experiencing water from the outlet and contact a service damage, there is a danger of electric shock or fire.
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Page 10: Product Summary
4. Technical Support - If troubleshooting does not help the issue, please call your distributor or Navien Technical Support 1-877-689-1541 if you need further assistance. 5. This appliance is not intended for use by persons (including children) with reduced physical,... -
Page 11: Product Features
Product Features 1. Individual Heating for Right and Left Side This function allows for different individual temperature preferences, enabling both separate and simultaneous controlling of both temperature zones (in celsius) in unit of celsius. The Individual heating is only available in dual zone mattress products. It is recommended that Individual heating be performed at a temperature higher than the lowest temperature threshold for sleeping. -
Page 12: Items Included With The Product
Items Included with the Product Boiler Mattress Remote Controller Rawganic Mattress Cover Battery included. User Manual Water Removal Kit Appearance and color of the Water Removal Kit may differ depending onf product specification. COMFORT MATE Installation Instructions EQH-20WUS, EQH-40WUS Please read the user manual carefully in order to use the product as intended. Store this manual in a place where it can easily be found. -
Page 13: Part Description
Part Description Quick connector Water inlet Water inlet stopper Control Panel Boiler Mattress (Queen/Single) Boiler Control Panel Volume Control/ Mode Button Child Lock Left Side Heating Right Side Heating Power Dial /Select Button [Rotate / Press] The control panel uses a touch pad and can be controlled with just a light tap. - Page 14 Status Window Error Indicator Water Level Sign Mute Child Lock Dual Heating Operation Sign OFF Reservation Sleep Mode Sterilization Mode Remote Controller Select Button Select Button Child Lock Child Lock Left/Right Temperature/ Temperature/ Time Control Time Control OFF Reservation Sleep mode OFF Reservation Sleep Mode move to...
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Page 15: How To Install The Product
How to install the Product. Initial installation. 1. Select the location of usage. Unfold mattress and place it on a desired location (Bed, floor) Keep boiler more than 1 ft (30 cm) away from the mattress and place in a secure location. 2. -
Page 16: How To Use The Product
How to Use the Product This product can be controlled using devices shown in top right side. Turning On and Off Controlling at Boiler You can turn the product on and off by pressing [ ] button. The default temperature for dual heating mode is at 95°F (35°C) Controlling with Remote Controller You can turn the product on and off by pressing [ ] button. -
Page 17: Setting Dual/Individual Heating Mode
Setting Dual/Individual Heating Mode (Queen-Type) Controlling at Boiler Dual heating mode is activated by pressing [ ] button. It is possible to set temperature at between 77°F (25°C) to 99°F (37°C) by pressing dial, and when there is a ‘UP’ sign in status window, you can press the dial to activate high temperature setting mode and enable temperature setting from 100°F (38°C) to 109°F (43°C) When setting a temperature higher than 37’C, the optimized temperature... - Page 18 Controlling with Remote Controller It is possible to set temperature at between 77°F (25°C) to 98.6°F(37°C) pressing the dial, and when there is a ‘UP’ sign in status window, you can press OK button to activate high temperature setting mode. 1) Dual Heating Mode Dual heating mode is activated by pressing the power button, and temperatures in left side and right side can be changed...
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Page 19: Setting Reserve Feature
Setting Reserve Feature 1. OFF Reservation Controlling at Boiler It is possible to set turn-off time by pressing [ MODE ] button in dual heating mode. Time can be set between 3 hours to 12 hours by rotating the dial. Default operating cycle is 8 hours. -
Page 20: Setting Child Lock
Setting Child Lock (Lock Mode) Controlling at Boiler 1. Activate child lock function by pressing [ ]button for 2 seconds. 2. Once the child lock function is set, [ ] icon button appears on the status window and controlling is disabled. 3. -
Page 21: Setting Sleep Mode
<Graph showing temperature change in Sleep Mode> Sleeping temperature for Navien Mate can be set up to 99°F (37°C), the optimum sleeping temperature. While the initial temperature can be set at 99°F (37°C), in that case the temperature remains at 37°C in the first... - Page 22 Controlling with Remote Controller 1. When setting dual heating Press button to choose Sleep Mode and press OK button to set dual heating. Press +/- button to set initial sleeping temperature and press OK button. (initial sleeping temperature can be set between 86°F (30°C) to 99°F (37°C) and setting OFF turns the product off.) Press +/- button to choose sleeping duration and press OK button.
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Page 23: Adjusting The Sound
Adjusting the Sound Controlling Voice Volume Touch [ ] button for volume control. There are 3 volume levels and press the dial at desired volume level to complete setting. When mute is set, ramp is turned on and voice guidance is turned off. Controlling with Remote Controller Press [ ] button for volume control. -
Page 24: How To Maintain The Product
How to Maintain the Product If the product is idle for a long time, store boiler and mattress separately. Store the boiler this way. There is a risk of scalding by water inside the boiler, WARNING! so remove water when it is cool enough. 1. - Page 25 Follow these procedures to maintain the product. Clean the mattress this way. There is a risk of scalding when attempting to drain water from the WARNING! mattress. Ensure that the water is cool enough before draining. 1. Prepare a water bottle (about half gallon/ Mattress should be hand washed only 1.5liter) to pour into the water tank.
- Page 26 Follow these procedures to maintain the product. Clean the cover this way. Remove the cover from the mattress, use wool Wash the cover and dry. washing function with ‘low’ setting for dry and ‘cold water’ setting for the washing machine water temperature.
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Page 27: Error Codes And Troubleshooting
Error Codes and Troubleshooting When an error code continuously appears on the status window, contact a the distributor or Navien Technical Support(1-877-689-1541) for further assistance. Error Error Description Possible Solution Number E016 Overheating of water tank Contact the distributor or Navien Technical Support... -
Page 28: Detailed Specifications And Dimensions
Detailed Specifications and Dimensions Classification Single-type Queen-type Model Name EQH-20WUS EQH-40WUS Power Consumption Rating AC 120V , 60Hz , 310W Size of Water Tank 0.65 gal (0.45 L) Size of Boiler D11.8 x W7.4 x H7.1 in (D300 x W188 x H180 mm) Weight 6.4 lb (2.9 kg) Size of Mattress... - Page 29 memo...
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- Page 35 Installer’s failure to fully comply with the Product Service procedures previously provided to the end user as is available from Navien. Such policies include but are not limited to the Installer’s failure to first contact Navien Technical Support while in front of the product for purposes of troubleshooting the identified problem or issue.
- Page 36 1-877-689-1541 2015.10.30...